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BestCare – Bend Outpatient Treatment Center

908 NE 4th St. Suite 100 Bend, OR 97701
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BestCare - Bend Outpatient Treatment Center OR 97701

About BestCare – Bend Outpatient Treatment Center

BestCare is an alcohol and drug addiction treatment center in Bend, Oregon. The services available at their Bend Outpatient Treatment Center include nonpharmacological pain management, outpatient treatment and intensive treatment.

The staff provides compassionate care in a safe, drug-free environment. They tailor their programs to each client’s specific needs. They take a holistic approach to recovery by treating both the symptoms and the root cause of addiction. The team of healthcare professionals is medically trained and uses proven methodologies to help you overcome substance use disorder (SUD). The facility accepts individuals from various backgrounds including men and women, those in the corrections systems and Spanish-speaking clients.

The first level of addiction treatment offered at this location is outpatient treatment. This is ideal for clients who need ongoing support after staying at an inpatient facility, clients who need to continue taking care of daily responsibilities and those facing legal issues such as driving under the influence (DUI) charges. The time that patients will need to spend in treatment is about five hours a week or less. Outpatient treatment will involve individual and group counseling sessions where clients learn a variety of skills that will help them achieve sobriety.

The intensive outpatient program (IOP) is for individuals who have more serious addiction issues. Clients will be at the facility for a longer period of time receiving treatment. They’ll receive help from the entire medical staff and trained counselors who specialize in providing addiction counseling. Meals will be provided during the treatment time. In some cases, patients may need a higher level of care to treat their addiction. If necessary, the Bend Outpatient Treatment Center can refer patients to residential services.

Latest Reviews

Conor Evans
2 months ago on Google
1
DONT GO THROUGH BESTCARE! Receptionist(S) are super unprofessional. "Counselors" don't know what the hell they're doing and do not communicate about meetings. Require in person visits for DUI treatment throughout the week when everyone knows you cant drive to them. Meetings are a joke. VIOLATIONS OF HIPPA. A drug test hotline you have to call every day just to see if it's your day with limited time to go in and take a test.
Everest
2 months ago on Google
1
187 days since I got the last Sublocade Injection. I've never been so miserable and for such a long period of time in my life.Every day is the same I wake up and at first I'm okay but as soon as my metabolism kicks in its SWEATS, FEVER, SHIVERS, RUNNY NOSE (low blood circulation). Everyday is the same it's a all day every day thingScrew bestcare and screw Sublocade, nothing has caused me CLOSE to the amount of damage this CRAP has caused.I've been sick every single day while I was getting the injections and ever since. Sublocade has been making me physically ill every single day it's been well over a year now but it's been 6 months since I even got the shot and absolutely miserable every day, it's beyond disgusting.Fever, sweats, chills, shaking, yawning, heart rate is flying, my body is just overall stressed out and has been for a really really long time because of this stuff, I'm doing everything I possibly can to take care of my health (quit nicotine, reduced sugar, working out, etc) and EVERY SINGLE DAY I'm still having MASSIVE symptoms caused by Buprenorphine.Sublocade has literally created a INTERNAL PRISON I'm not even kidding, I didn't know what this was until now!! Every day is a living breathing walking nightmare, I wake up and I'm stuck being sick no matter what I do it's like being stuck in groundhog day but with the worst flu you ever had for over a year straight and counting, sound fun at all? HELL NO!!!I've never been more miserable and wanted to be rid of something so much in my entire life as I do Sublocade. This has been the most devastating experience and continues to be, never again will I have ANYTHING to do with Sublocade/Buprenorphine even if o did use again!!! Absolutely disgusting experience I don't recommend anyone do this, just go threw the 2 week withdrawal WOULD HAVE BEEN SO MUCH EASIER!!!!
Collin James
9 months ago on Google
1
Unprofessional.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Accepted Insurance

BestCare – Bend Outpatient Treatment Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Rick Treleaven

CEO

Julia Waybrant

COO

Diane Ross

Human Resources Director

Emily Harvey

Medical Director

Wendy Boone

CFO

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed BestCare – Bend Outpatient Treatment Center as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in July 2020

Contact Information

Phone icon (541) 617-7365
Building icon

908 NE 4th St. Suite 100
Bend, OR 97701

Fact checked and written by:
Eric Owens
Edited by:
Courtney Myers, MS

Rehab in Cities Near Bend

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Reviews of BestCare – Bend Outpatient Treatment Center

2.7/5 (17 reviews)
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Overall Experience
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Google Reviews

2.7 (17 reviews)
Nazairea Reese
1 month ago
5

Hello my name is Nazairea! I have been with bestcare for many years now. This review is for Billy Cartwright, and my drug counselor Jamie. They are by far the most professional, attentive, and accommodating. Addiction is not easy but they truly do help you see the light at the end of the tunnel while avoiding so many of the negative emotions and setbacks you're bound to experience. They have made me feel so comfortable with them, and given me most of if not all the skills and coping mechanisms I use today. To finally be on the path of independence and success is more than I was hoping for starting with them! But knowing they are always there as well is a huge comfort. If I could recommend anyone it is hands down bestcare 10/10 I love all the staff members here!

Conor Evans
2 months ago
1

DONT GO THROUGH BESTCARE! Receptionist(S) are super unprofessional. "Counselors" don't know what the hell they're doing and do not communicate about meetings. Require in person visits for DUI treatment throughout the week when everyone knows you cant drive to them. Meetings are a joke. VIOLATIONS OF HIPPA. A drug test hotline you have to call every day just to see if it's your day with limited time to go in and take a test.

Everest
2 months ago
1

187 days since I got the last Sublocade Injection. I've never been so miserable and for such a long period of time in my life.Every day is the same I wake up and at first I'm okay but as soon as my metabolism kicks in its SWEATS, FEVER, SHIVERS, RUNNY NOSE (low blood circulation). Everyday is the same it's a all day every day thingScrew bestcare and screw Sublocade, nothing has caused me CLOSE to the amount of damage this CRAP has caused.I've been sick every single day while I was getting the injections and ever since. Sublocade has been making me physically ill every single day it's been well over a year now but it's been 6 months since I even got the shot and absolutely miserable every day, it's beyond disgusting.Fever, sweats, chills, shaking, yawning, heart rate is flying, my body is just overall stressed out and has been for a really really long time because of this stuff, I'm doing everything I possibly can to take care of my health (quit nicotine, reduced sugar, working out, etc) and EVERY SINGLE DAY I'm still having MASSIVE symptoms caused by Buprenorphine.Sublocade has literally created a INTERNAL PRISON I'm not even kidding, I didn't know what this was until now!! Every day is a living breathing walking nightmare, I wake up and I'm stuck being sick no matter what I do it's like being stuck in groundhog day but with the worst flu you ever had for over a year straight and counting, sound fun at all? HELL NO!!!I've never been more miserable and wanted to be rid of something so much in my entire life as I do Sublocade. This has been the most devastating experience and continues to be, never again will I have ANYTHING to do with Sublocade/Buprenorphine even if o did use again!!! Absolutely disgusting experience I don't recommend anyone do this, just go threw the 2 week withdrawal WOULD HAVE BEEN SO MUCH EASIER!!!!

Collin James
9 months ago
1

Unprofessional.

Teri Applegarth
1 year ago
5

Best Care is the best program in Oregon. They truly care and treat people with respect while supporting for a better lifestyle.

Corey Coffman
1 year ago
5

I’ve been in treatment with BestCare for a few years beginning with inpatient in Redmond and onto to MSR and have had a heat throughout. I’m not sure what could e gone wrong with the other reviewers but BestCare has been incredibly helpful and supportive. Great support staff and great doctors. I hope anyone looking for help can get it from BestCare!

Drake Trethaway
1 year ago
5

The people giving it a bad review, didn't really follow the program....This place is awesome! Saved my life. All the staff is awesome and super helpful. The front desk workers are in recovery (which is awesome)

C J
1 year ago
1

Mark Press, Admin Manager, who has no clue what he is doing, threatened to charge me for a $3,000 shot when I told them that I no longer wanted to get it. You guys are just drug pushers. You can't let people choose their own medication direction because you need the funding from the government. So disappointing. They will never apologize. They will always back each other. So don't be surprised if they gaslight! I'm so disappointed. I have worked too hard for someone to lie to me and treat me like I am worthless. Every person should matter and should be be treated with respect.

leah alford
1 year ago
5

Catherine Coleman
1 year ago
1

Rudest front desk representative. She is rude and not trauma informed at all. Zero education. Thanks Brinn for no help. I actually feel like you are doing more harm than good. Maybe you shouldn't be in a service position since you have no interest in providing any service, kindness, or human decency. I will never return EVER!! Why would I ever want to reach out for support and services from a place that has no interest in supporting or servicing anyone! I've lost all confidence in this office and I'm filing a grievance!!

Anthony Vernon
1 year ago
4

Well put together business they take ohp and really push you for success. Only thing they should accept is medical merijuana patient cards.

Jody Hewitt
1 year ago
1

This place is a money grab, they only care about policy and a paycheck not that actual improvement of your mental health. I’d give them negative stars if I could. Won’t call you back , emails aren’t real, super expensive and don’t take a lot of insurances.

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