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Boston Children’s Hospital

9 Hope Avenue Waltham, MA 02453
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About Boston Children’s Hospital

In Waltham, Massachusetts, you’ll be relieved to find Boston Children’s Hospital, which offers top tier substance misuse and addiction care for youth through its Division of Addiction Medicine. This includes their specialized Adolescent Substance Use and Addiction Program. These services can really help your child get back on their feet if they’ve been trying to recover.

Comprehensive Treatment Options for Addiction in Waltham

They start by providing a thorough assessment to understand what role substance abuse plays in your child’s life and what strategies will be most effective for their recovery. After that, they’ll receive individual counseling when they’ll have one-on-one sessions with a trained professional to help them navigate different aspects of their addiction and develop the right treatment plan.

They also offer group therapy, which provides peer support, helps teenagers learn from others’ experiences, and offers accountability. If they struggle with opioid or alcohol addiction, they might benefit from medication-supported recovery, which can make withdrawal symptoms easier to manage and reduce their cravings so they’re less likely to relapse.

Parent guidance offers support and education to help parents respond to their child’s recovery in an effective and productive way. Finally, case management helps coordinate the care your family needs, ensuring that every aspect of the treatment is managed effectively.

Latest Reviews

Adrian B. Weissman
4 months ago on Google
5
Fantastic place to bring your children for surgery. Friendly and helpful staff. Also updated a lot of the hospital. Very clean too
Elahini Tavares
5 months ago on Google
1
Horrible experience with my autistic child , first and last time here , we waited like 2 hours while my daughter was very stressed out and we arrived first and everyone else was done while we were was waiting and waiting i had to leave i lost my day at work and drove 1 hour here for nothing
Maggie
8 months ago on Google
3
I have never had a problem with them. However recently had a huge issue trying to get equipment from the clinic. Never got a phone call back and when I spoke with the women who runs the department for scheduling- she AI generated in person a response on how you don't get a call back for 2 weeks to not even get in till January. She showed no feeling of compassion or understanding and really just gave a F you answer.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Accepted Insurance

Boston Children’s Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Besides their substance abuse treatment, they also offer an outpatient program for eating disorders issues. The treatment include nutritional rehabilitation, hormonal therapies and more.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Additionally, they offer inpatient services for those teens who are struggling with eating disorders issues.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation. Boston Children's at Waltham offers psychopharmacology for dually diagnosed adolescents.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Clinical Services

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Kevin Churchwell

President & CEO

Lisa Abbott

Chief Human Resources Officer

Laura Wood

Executive VP of Patient Care Operations & System

Joseph Mitchell

Executive Vice President

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5505

Contact Information

Phone icon (781) 216-2100
Building icon

9 Hope Avenue
Waltham, MA 02453

Fact checked and written by:
Benjamin Cardenas
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Waltham

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Reviews of Boston Children’s Hospital

3.6/5 (64 reviews)
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Google Reviews

3.6 (64 reviews)
Tra D
6 days ago
1

Today was by far the most frustrating experience I've had at Boston Children's in Waltham, MA. My daughter was scheduled for a sleep study, and when we arrived, I was taken aback when asked for my ID to create a badge. I explained that I hadn't been informed about this requirement during the call I received to confirm our appointment. Just a few weeks earlier, I had no issues coming and going without badge—no ID needed. In fact, I even visited on a weekend to get my daughter a pair of glasses, and at no point was an ID mentioned or badge The staff’s reaction to my situation was disheartening. I could feel the judgment as they looked at me, making it seem like I was causing a problem. The young woman kept insisting on the ID until a coworker intervened and said they could just take my name and date of birth instead. Finally, I passed the security checkpoint. For the sleep study, we were told to arrive at 7:30 PM and leave at 6:15 AM the next day. I fully intended to stay in the room with my daughter; our goal was to ensure she could sleep comfortably. When I mentioned tossing my badge, a medical assistant but the name Taylor, returned my badge to me, emphasizing the need to keep it close. I tried explaining to Taylor that it wasn’t necessary, as I planned to remain in the room and wouldn't be leaving the hospital. She seemed to take issue with my stance and moments later, Melinda Santini, my daughter's nurse, entered with a serious demeanor, stating I needed to wear the badge or risk having our appointment canceled. I was bewildered; I had never encountered a situation like this before. Melinda interrupted Janice, the technician, whom I regarded as an amazing supporter and informed her that I wasn’t following hospital rules. When I asked her to show me where it stated that I had to keep my badge on me at all times, she replied that she would check but warned me that she might have to cancel my appointment if I didn’t comply. Half an hour later, Melinda returned with a security officer, Patrick Sheifield, to clarify the hospital's security procedures. I was confused since I had already passed through without issue. Patrick shocked me when he explained that a background check was run on me as I provided my name and date of birth. It was a new procedure, he said, emphasizing the importance of having my badge at all times, although I had never signed anything indicating I would undergo a background check. Melinda seemed to relish her authority, insisting that she had the right to enforce the rules. I simply wanted to see the documentation supporting this requirement. Another nurse brought me what appeared to be the guidelines, but it mostly outlined protocols for employees and did not specifically state that I needed to have my badge on my person at all times or risk being unable to remain at the hospital. It did say that if I couldn’t provide a badge when asked, I could always acquire another. Curiously, the nurse claimed Melinda stated I was being loud and combative, which I found baffling—I was merely seeking clarification on a policy that I thought was unclear. This entire experience left a sour taste in my mouth. As a woman of color, I couldn't help but feel that I was being unfairly targeted, like I was being portrayed as the upset and combative one while all I wanted was to understand the rules. My daughter, tired and confused, was caught in the middle of what felt like a power struggle, and I was frustrated that our focus on her care was overshadowed by this unnecessary conflict.

Response from the ownerInvalid relative date format:
Hi Tra,<br> <br>Thank you for your feedback regarding your inpatient experience at our Waltham location. We do appreciate you sharing this with us. Our leadership staff takes all feedback from patients and families very seriously. If you would like to speak to someone from our Patient Relations team regarding your experience please contact Patient Relations directly at 617-355-7673 (Monday-Friday, 8:30-4:30).<br> <br>Sincerely,<br>Patient Relations team at Boston Children’s Hospital
Ana Garrant
3 weeks ago
5

Steven Ferrant
1 month ago
1

Absolute worst hospital you could ever have the displeasure of going to. My nephew was admitted here and almost all night and starting as early as 6am was the loudest banging and jackhammering sounds from construction below apparently in the hospital. My nephew is 3 years old and has been fighting his while life. I have multiple videos of this and it got to the point after multiple complaints that the nurse manager herself filed a complaint on my nephews behalf. What kind of children's hospital condones this type of practice and after being asked reasonably multiple times let this escalate to the nurse manager of the unit having to complain on patients behalves? Absolutely sickening and the hospital administration should be ashamed of themselves. My nephew was transferred to another hospital where the administration gives a damn about their patients. Avoid this hospital at all costs

Adrian B. Weissman
5 months ago
5

Fantastic place to bring your children for surgery. Friendly and helpful staff. Also updated a lot of the hospital. Very clean too

Elahini Tavares
5 months ago
1

Horrible experience with my autistic child , first and last time here , we waited like 2 hours while my daughter was very stressed out and we arrived first and everyone else was done while we were was waiting and waiting i had to leave i lost my day at work and drove 1 hour here for nothing

Maggie
8 months ago
3

I have never had a problem with them. However recently had a huge issue trying to get equipment from the clinic. Never got a phone call back and when I spoke with the women who runs the department for scheduling- she AI generated in person a response on how you don't get a call back for 2 weeks to not even get in till January. She showed no feeling of compassion or understanding and really just gave a F you answer.

Rebeca Silva
8 months ago
1

My son's doctor, Dr. Fleishman, doesn't care much about treatments and makes a very superficial assessment. I was really disappointed. My son's bone age is 3 and a half years behind and she didn't ask for repeat exams or lab tests! Terrible, don't go to this place!!

Lorin Fournier
9 months ago
5

What a great experience we had at Boston Children’s. From the start to the finish we had amazing communication along the way. Everyone we spoke to on the phone or in person were so polite and helpful. We felt 100% positive trusting them for my daughter’s surgery.

Sarah Scully
9 months ago
5

They have such amazing staff, very pleased with them

Trevor Burcroff
10 months ago
5

We were very lucky to find the Pilonodal care unit at this Hospital. My Son was very affected by a Pilonodal Cyst. We were happy to avoid the very traumatic and 50% success rate Flap Surgery that is prescribed every where. He's all healed up , thanks very much.

Tom Grover
11 months ago
5

Unbelievable but believable top notch help today by nurse Lisa. In Gastro. I have a 9yr old cardiac son who has been with a G-Tube for quite few years now. It fell out and instead of making the 1-1/2hr drive she talked me through replacement at home for the 1st time. My son is happy which means, I dad am happy that it went so well. Kudos to the staff at BCH Waltham for the assistance. On a side note , Lisa just checked in to make sure all is good. THANK YOU!!!!!!!

Mary Melgaard
11 months ago
1

Phantom charges claiming we were there & received services and a boot from the female athlete program in Waltham, when we were never there, have a receipt from buying the boot elsewhere, & emails documenting that what they claimed wasn’t true. Majorly concerning at best, fraudulent at worst. Will never return & caution others to tread carefully

Response from the ownerInvalid relative date format:
Hi Mary,<br> <br>Thank you for your feedback regarding your experience. We do appreciate you sharing this with us. Our leadership staff takes all feedback from patients and families very seriously. If you would like to speak to someone from our Patient Relations team regarding your experience please contact Patient Relations directly at 617-355-7673 (Monday-Friday, 8:30-4:30).<br> <br>Sincerely,<br>Patient Relations team at Boston Children’s Hospital
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