Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Atrium Health Behavioral Health Charlotte

501 Billingsley Road Charlotte, NC 28211
Claim Profile
Carolinas HealthCare System Behavioral Health NC 28211

About Atrium Health Behavioral Health Charlotte

They focus on working with primary care doctors to screen for, detect, and treat mental health problems as early as possible. They also want to educate communities about SUD and mental health issues.

They operate an around the clock crisis intervention line that has a staff of masters level mental health professionals along with registered nurses. They can also recommend behavioral health specialists and other information and services within the community for people in need of help.

Here they have a dedicated psychiatric emergency room staffed by 25 board certified psychiatrists for children, adolescents and adults who need immediate help while going through a mental health crisis.

Their program for children and teens is for kids struggling with behavioral or emotional problems in school or at home. They have inpatient and outpatient care options, school based therapy, a partial hospitalization (PHP) program, forensic psychiatry and psychology, and a Maternal Wellness Program for teens and young adults if needed.

Their adult program for people 18 and over includes both inpatient and outpatient care. They have addiction services, PHP, an Employee Assistance Program, a Community Capacity Restoration Program and interventional psychiatry services.

One former patient here said the staff at this clinic is phenomenal. Another said their doctor immediately engaged her daughter and listened intently while being knowledgeable, intelligent and kind. Someone also said they have a great structure here and an outstanding staff.

Facility Overview

Bed icon 22
Number of Available Beds

Latest Reviews

Ingrid Martinez Baltazar
2 weeks ago on Google
1
unprofessional and i don’t recommend anyone this clinic! one of my family members was in there and they told us that he got discharged when he was still in that clinic and they had him in a room and also didn’t want to help us out with contacting the nurses who attended my family member.
Response from the owner1 week ago
Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.
Lisa Lisa
4 weeks ago on Google
1
New patient intake wanted info but also rude and had the never to ask what upset me and also let her know why I said she wasn’t being so nice and nc has failed to help people with mental health she said just have to keep trying everyone has same issue about the whole entire intake have to go back here unfortunately because a lot of places just don’t follow thru with the therapy that they claim they do and here you can’t get trauma based therapy but at least you can get your meds here even if you don’t get therapy that you need but also would not see Dr. king he had glassy eyes from get go and also mixed my son up with another patient so he talked about another patient with me and thought it was my son in concord emergency where took my son the last time he seen a doc from billingsley and he recommended not to ever let me son stay at the facility or any other it traumatic with ptsd but could go just for outpatient would be ok and also that doctor said my son has ptsd symptoms and would treat symptoms but not diagnosis but then on paper you know how schools and docs are they want diagnosis but he seems do good with these meds except he keeps getting treated for either adha or their other mental health issues separate but he needs treatment for both so you have symptoms either way he is being treated because not being treated for both at same time which you well as parent see he needs
Response from the owner1 week ago
We regret that we didn’t meet your expectations during your visit. Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Lauren Combs
4 weeks ago on Google
1
Probably one of the most unprofessional places I've been . The atmosphere is chaotic . The hallway has become a bedroom , mattresses on the floor- there's no organization whatsoever. They're on their phones and not paying attention to the patients . They could care less.
Response from the owner1 week ago
Thank you for bringing this to our attention. We apologize for any issues you encountered and are committed to making improvements. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
7.4 / 10

Accepted Insurance

Atrium Health Behavioral Health Charlotte works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. Outpatient is available for children, teens and adults.

inpatient iconInpatient

Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

24-hour icon24-Hour Clinical Care

Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.

medically-assisted-detox iconMedically Assisted Detox

A medically assisted detox is the safest way to remove addictive drugs and alcohol from your body. A team of licensed medical professionals will look after you 24/7 to monitor your health, help minimize discomfort, and provide medications if necessary to alleviate any withdrawal symptoms. This process is typically the first step in your recovery and may take around 5-7 days, although length will depend on your individual needs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

North Carolina offers substance abuse treatment programs that provide a holistic and evidence-based approach. Through a comprehensive mental health assessment, addiction experts can provide an individualized care plan specific to your needs. You can expect most rehabs programs to provide individual and group therapy, recovery meetings, and evidence-based therapies such as cognitive-behavioral therapy (CBT). Depending on your circumstances and severity of addiction, you may need more intensive care. Levels of care include outpatient, residential inpatient, intensive outpatient, and partial hospitalization. By choosing the right level of care, you're more likely to succeed in long-term recovery.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being. Recreational therapy is used on children and teens.

Amenities

  • home-setting iconResidential Setting
  • weight iconGym
  • recreation iconRecreation Room
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 6480

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: North Carolina

Contact Information

Building icon

501 Billingsley Road
Charlotte, NC 28211

Fact checked and written by:
Scott Blair
Edited by:
Courtney Myers, MS

Rehab in Cities Near Charlotte

Left arrow icon Back to NC

Reviews of Atrium Health Behavioral Health Charlotte

2.6/5 (283 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
100
4
13
3
8
2
11
1
168

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (283 reviews)
Ingrid Martinez Baltazar
2 weeks ago
1

unprofessional and i don’t recommend anyone this clinic! one of my family members was in there and they told us that he got discharged when he was still in that clinic and they had him in a room and also didn’t want to help us out with contacting the nurses who attended my family member.

Response from the owner
Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.
Lisa Lisa
4 weeks ago
1

New patient intake wanted info but also rude and had the never to ask what upset me and also let her know why I said she wasn’t being so nice and nc has failed to help people with mental health she said just have to keep trying everyone has same issue about the whole entire intake have to go back here unfortunately because a lot of places just don’t follow thru with the therapy that they claim they do and here you can’t get trauma based therapy but at least you can get your meds here even if you don’t get therapy that you need but also would not see Dr. king he had glassy eyes from get go and also mixed my son up with another patient so he talked about another patient with me and thought it was my son in concord emergency where took my son the last time he seen a doc from billingsley and he recommended not to ever let me son stay at the facility or any other it traumatic with ptsd but could go just for outpatient would be ok and also that doctor said my son has ptsd symptoms and would treat symptoms but not diagnosis but then on paper you know how schools and docs are they want diagnosis but he seems do good with these meds except he keeps getting treated for either adha or their other mental health issues separate but he needs treatment for both so you have symptoms either way he is being treated because not being treated for both at same time which you well as parent see he needs

Response from the owner
We regret that we didn’t meet your expectations during your visit. Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Lauren Combs
4 weeks ago
1

Probably one of the most unprofessional places I've been . The atmosphere is chaotic . The hallway has become a bedroom , mattresses on the floor- there's no organization whatsoever. They're on their phones and not paying attention to the patients . They could care less.

Response from the owner
Thank you for bringing this to our attention. We apologize for any issues you encountered and are committed to making improvements. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Charles
1 month ago
5

I had a very Good experience today in the emergency department. Getting back on my meds. The staff was respectful, Kind. And Fast.

Response from the owner
Our team strives to deliver the best care possible. Thank you for the kind review! Your feedback is important to us, and we appreciate you sharing your experience.
Nelson Lacayo
1 month ago
4

Great Hodpital

Response from the owner
Thank you for your kind review! We are committed to providing the best experience possible.
Anna Kuntz (turntechUnderground)
1 month ago
1

“You cut yourself, why are you afraid of a little needle?” -nurse to a terrified 15 year old me

Response from the owner
We appreciate your review and apologize for any shortcomings during your visit. We’re committed to improving and would value the chance to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Sonji McKinney
2 months ago
5

🚨🚨This review is for Dr. Bestha, Janine my case worker, Ashley and Nurse Cathleen!!!! They took extra care of me!! Thank you 🙏🏽 Sincerely Sonji Mckinney

Response from the owner
We appreciate your feedback. Your satisfaction is important to us, and we’re grateful for your support and encouragement.
Jeremy Hallman
2 months ago
5

Dr Litchford got my medicine straightened out in 5 days and I'm feeling great, even started working again after 5 months of not being able to mentally

Response from the owner
We’re so pleased to hear that you had a great experience. Thank you for your positive feedback and for choosing Atrium Health.
Christina Shields
2 months ago
5

angelo
2 months ago
1

this place is utter filth ,i was sent here not too long ago and it was horrifying , one of the most traumatic experiences of my life . The nurses were some of the most unsympathetic and entitled people on our planet Earth, i was put with the younger kids (i was 12 at the time so , about some months ago) and they acted like having to watch over us was some sort of sick unbearable chore ,they were on their phones most of the time when they got annoyed with us ,they were so rude to me and the other patients , it was shocking ,they made my state of mind even worse. (also 2 my therapist , forgot her name , shoutout to her she was sweet) , aside from that , the food made me sick , it was nasty and my stomach hurt for most of my visit (no , it wasnt anxiety.) , also , i got my blood drawn here , and the nurse did horrible , im not sure what she did wrong but it had to have been something , because a a day ir so later , i was left with a weird , ugly bruise where i had my blood drawn . my roommate at the time also got this bruise from having her blood drawn . please , dont ever visit this place voluntarily, ive stopped talking about my feelings and thoughts because i dread being sent to this hell again, i never recovered , not at all , and coming to this place has genuinely left me with something i will never fully recover from , dont come here . seek treatment somewhere else , because thats something you wont adequately receive here .

Response from the owner
We appreciate your review and apologize for any shortcomings during your visit. We’re committed to improving and would value the chance to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Cassie Hudson
2 months ago
1

I'm a doctor. Just fysa. "Doctor" Richter and "Doctor" Gay were horrific to be "patient" to. Unfortunately the post about Dr. Richter from 7 months ago had no tangible bearing on his ability to practice. I recognize they are residents. That was wildly apparent. My question is, where the attendings at? Will be raising this to every available level. Best, Dr. Cassie Hudson also I give ZERO stars which would not allow me to complete this form. Atrium - trained with CMC and Wake - SHAME, SHAME, SHAME ON YOU ALL.

Response from the owner
We’re sorry to hear that your experience wasn’t satisfactory. Your feedback is crucial for us to make improvements. Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.
Janae Benjamin
2 months ago
1

One of the most laziest workers ever. Very lazy. Very unhelpful.

Response from the owner
Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Atrium Health Behavioral Health Charlotte

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Atrium Health Union
Monroe, NC (980) 993-3100

Atrium Health Union

Carolinas HealthCare System Union offers outpatient and partial hospitalizat... read more.
Delta Behavioral Health
Wilmington, NC (910) 343-6890

Delta Behavioral Health

Delta Behavioral Health is located in Wilmington, North Carolina. Delta Beha... read more.
UNC Horizons Program
Carrboro, NC (919) 966-9803

UNC Horizons Program

UNC Horizons Program is a Non- Profit rehab center located in Carrboro, NC. ... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline