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Atrium Health Behavioral Health Charlotte

501 Billingsley Road Charlotte, NC 28211
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Carolinas HealthCare System Behavioral Health NC 28211

About Atrium Health Behavioral Health Charlotte

Atrium Health Behavioral Health Charlotte is located in Charlotte, North Carolina. They provide inpatient and outpatient behavioral health services with a philosophy that people seeking help for substance use disorder (SUD) and mental health treatment should feel supported and empowered. They specifically look to integrate their behavioral health treatment into primary care.

They focus on working with primary care doctors to screen for, detect, and treat mental health problems as early as possible. They also want to educate communities about SUD and mental health issues.

They operate an around the clock crisis intervention line that has a staff of masters level mental health professionals along with registered nurses. They can also recommend behavioral health specialists and other information and services within the community for people in need of help.

Here they have a dedicated psychiatric emergency room staffed by 25 board certified psychiatrists for children, adolescents and adults who need immediate help while going through a mental health crisis.

Their program for children and teens is for kids struggling with behavioral or emotional problems in school or at home. They have inpatient and outpatient care options, school based therapy, a partial hospitalization (PHP) program, forensic psychiatry and psychology, and a Maternal Wellness Program for teens and young adults if needed.

Their adult program for people 18 and over includes both inpatient and outpatient care. They have addiction services, PHP, an Employee Assistance Program, a Community Capacity Restoration Program and interventional psychiatry services.

One former patient here said the staff at this clinic is phenomenal. Another said their doctor immediately engaged her daughter and listened intently while being knowledgeable, intelligent and kind. Someone also said they have a great structure here and an outstanding staff.

Facility Overview

Bed icon 22
Number of Available Beds

Latest Reviews

hannah w
2 months ago on Google
1
about 2 or 3 years ago I was sent here from a hospital at 3 am in the morning my family had no idea where I was an my mom couldn't get in contact with me. they strap people down and it's super scary
Response from the owner1 month ago
Please contact our Customer Care Line at 704-355-8363.
Leila Crawford
2 months ago on Google
1
Dr. David W. Litchford Is an absolutely horrible doctor. I spent almost three months in this facility, simply due to malpractices.
Response from the owner2 months ago
We regret that we didn t meet your expectations during your visit. Your feedback is important to us, and we d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Lynette McNeil
2 months ago on Google
1
This staff was a failure in my life
Response from the owner1 month ago
We regret that we didn t meet your expectations during your visit. Your feedback is important to us, and we d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. Outpatient is available for children, teens and adults.
inpatient iconInpatient
Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.
medically-assisted-detox iconMedically Assisted Detox
A medically assisted detox is the safest way to remove addictive drugs and alcohol from your body. A team of licensed medical professionals will look after you 24/7 to monitor your health, help minimize discomfort, and provide medications if necessary to alleviate any withdrawal symptoms. This process is typically the first step in your recovery and may take around 5-7 days, although length will depend on your individual needs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being. Recreational therapy is used on children and teens.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 6480

Contact Information

Phone icon (704) 444-2400
Building icon

501 Billingsley Road
Charlotte, NC 28211

Fact checked and written by:
Scott Blair
Edited by:
Courtney Myers, MS

Rehab in Cities Near Charlotte

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Reviews of Atrium Health Behavioral Health Charlotte

2.6/5 (283 reviews)
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Overall Experience
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Google Reviews

2.6 (283 reviews)
Blake Bowersock
2 weeks ago
1

As my insurance changed to start the new year I was not notified until four months after my first of several visits that my out of pocket expense for each 20 minute visit would cost over $600/ visit. Atrium wants to blame me by saying it's my responsibility to know whether or not my doctor is covered but to that I respond if you would have billed me even 60 days after my first visit I wouldn't have continued piling up additional visits. And for every visit not only did I have a $300 charge for the care provider I saw but an additional $300 charge for the doctor overseeing him. Garbage. Well never go to atrium again

Response from the ownerInvalid relative date format:
Thank you for your honest feedback. We’re sorry that your experience was not up to our standards. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Liv_Mya Passion
1 month ago
5

Wonderful nurses, care providers and good resources when needed

Response from the ownerInvalid relative date format:
Thank you for the wonderful review! We look forward to continuing to provide excellent care for you at Atrium Health.
hannah w
2 months ago
1

about 2 or 3 years ago I was sent here from a hospital at 3 am in the morning my family had no idea where I was an my mom couldn't get in contact with me. they strap people down and it's super scary

Response from the ownerInvalid relative date format:
Please contact our Customer Care Line at 704-355-8363.
Leila Crawford
2 months ago
1

Dr. David W. Litchford Is an absolutely horrible doctor. I spent almost three months in this facility, simply due to malpractices.

Response from the ownerInvalid relative date format:
We regret that we didn’t meet your expectations during your visit. Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Lynette McNeil
2 months ago
1

This staff was a failure in my life

Response from the owner2 months ago
We regret that we didn t meet your expectations during your visit. Your feedback is important to us, and we d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Jared F
3 months ago
2

This place was a solid "D." The psychiatrists were decent, as were the support staff. Some of the nurses were mean and acted like they didn't want you to bother them, but maybe that comes with the territory. I was here for 6 nights and I can honestly say the worst parts of this experience were the actual beds and THE FOOD. *THE FOOD WAS NOT EDIBLE.* I ordered the roasted turkey for lunch and this grayish/purple piece of something was put in front of me. I took it to the nurse and said "What exactly is this? I cannot eat this," and she said, "I don't know but it looks like the back of a piece of carpet." The-food service provider to this hospital (it's outsourced by a third party apparently) needs to be shut down. It is truly terrible. I can't even tell you how bad. The chicken tenders (which seemed like a safe bet) were always overcooked and hard as rocks. Honestly worse than prison food. Most of the techs agreed and were heavy handed with the snack food thankfully. And this place isn't cheap. 6 nights will run you about $7,000 so the fact that they couldn't provide decent food is very telling.The beds in the rooms were obviously bolted to the floor and made of heavy plastic and were basically just large rectangles with no mattress.My advice would be to GO TO NOVANT INSTEAD!

Response from the owner3 months ago
Our mission is to improve health, elevate hope and advance healing for all. We are so sorry your experience did not reflect that. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Josh Yost
4 months ago
1

I spent a week in the overnight care facility, the restrooms smelt like piss, and the showers barely worked. the bed was like sleeping on the floor. and then my follow up visit after wards was cancelled and set to be well over 2 months out. and now 6 months after my care i receive a bill stating that both of my insurances were filed incorrectly, as both were set as primary when that is nothing in my control and that is the person in the offices job to file correctly. Now im jumping through hoops to get this resolved. terrible facility. do not go

Response from the ownerInvalid relative date format:
Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.
Jessica King
4 months ago
5

This is a VA Community Care Approved location! Ive been going to ketamine sessions here and it's been transforming. The staff was caring, and the environment felt calm and welcoming. The sessions give me a sense of clarity and peace. I’m so grateful for this type of treatment. They have other various treatments here as well if Ketamine doesn't work. Highly recommend if you feel that medications aren't helping. 🙏

Response from the ownerInvalid relative date format:
Thank you for your kind review! We’re pleased to know that you had a positive experience at Behavioral Health Charlotte. Your satisfaction is our priority, and we appreciate your support!
Kent Margraves
5 months ago
1

5 years later, still 1 star. Aislynn Ojeda is an EXCELLENT (5 star) care provider! But everything else about the office, staff, scheduling, and communication is consistently terrible.

Response from the ownerInvalid relative date format:
We strive to deliver the best care. If you will call our Customer Care Line at 704-355-8363 to share more about your experience, we would love to know how we can improve. Thank you for taking the time to share your feedback.
Matt Little
5 months ago
1

My girlfriend is currently being held against her will at this facility she is not a threat to herself or anyone else. North Carolina state law says they can't hold anyone more than 72 hours unless they are self harming or hurting others. If she is not released soon I will be contacting an attorney as well as the police because she is being harrased by the staff. Please don't let your family or friends visit this illegal prison.

Sboat
5 months ago
1

Son was having homicidal psychosis breakdown after stopping his meds and wanted to get help and no one was at the front desk. Two people in front of us also waiting..decided to go to regular ER near house and get him immediately in. This extremely dangerous not to have help. What is the point of an ER??

Response from the ownerInvalid relative date format:
Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.
Margaret Prendergast
5 months ago
1

Disgusting and unimaginable lack of any assessment, or treatment, or even referral for my daughter who had written and emailed a suicide note. Totally dismissed the documented rage and abuse from my daughter. The staff totally dismissing her hysteric sister, her mother and a former police Officer. This is a dangerous place to take anyone in need of crucial mental Heath. It’s terrifying, with the mental health crisis in our society, that this place is allowed to operate or allowed to treat Anyone.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience. We’re sorry to hear that we didn’t deliver the quality of care you expected. Your feedback helps us improve, so please call our Customer Care Line at 704-355-8363 so we can discuss your concerns.
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