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Clinical and Support Options

8 Atwood Drive Northampton, MA 01060
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Clinical and Support Options MA 1060

About Clinical and Support Options

Clinical and Support Options in Northampton, Massachusetts is a certified behavioral health clinic that also provides addiction treatment services. Support is available to adults including trauma and sexual abuse survivors, military members, veterans, families, LGBTQ+ folks, homeless individuals, and 1st and 2nd offense DUI clients.

MassHealth, Medicare, and other state-financed plans are accepted, along with private and military health plans, including TRICARE. Self-pay is also available and sliding scale fees and grant funding are available to reduce cost barriers.

Outpatient Addiction Treatment in Hampshire County

This is a modern clinic, complete with free parking. Its outpatient treatment programs include intensive outpatient (IOP), as well as regular structured outpatient.

IOP takes place over three weeks. It’s a half-day program that includes mandatory 12-step participation. Meanwhile, standard outpatient is more flexible and features group and individual therapy sessions.

Care here is trauma-informed and open-access. 12-step and AA/NA participation is integrated and mandated for all clients.

Holistic Drug Rehab Services in Northampton, MA

Treatment here integrates mental health, addiction treatment, and primary care as one for a rounded, comprehensive approach. Clients have access to an on-site pharmacy and wellness services, as well as the help of wellness coaches, nursing staff, and monthly health groups.

The center also runs a 24/7 crisis support phone line for those in need of urgent care within Hampshire County, along with mobile crisis stabilization services. A 16-week Driver Alcohol Education program and a 26-week Second Offender Aftercare group are also provided.

Latest Reviews

Justin Coates
1 month ago on Google
1
This place made my mental health worse than when I went in.. They don’t listen and just want to push medication down your throat.. On top of a lot of other stuff like violating HIPPAA lead and all..
Nevline Nnaji
2 months ago on Google
1
I would not recommend calling CSO if you are in crisis. The phone agents keep me on speaker, sound bored out of their mind, dismiss my pain, and always treat me like they have more important things to do than listen. They are absolutely horrible and their approach is inhumane. I have always ended up calling the national domestic violence hotline, or the 988 suicide hotline to receive 100% better support. Back in 2016, CSO was better if you came into their office for help but things have changed. It seems like they are grossly understaffed too, because they sure make you feel like they are too busy for you. I would not be surprised if some people have taken their life after talking to folks at CSO.
Erin
2 months ago on Google
1
PLEASE. LISTEN. TO. THE. REVIEWS. maybe CSO was helpful 5-7 years. I assumed the lawsuits were just other angry mentally ill people but now i'm actively working on suing due to malpractice and HIPPA violation. If I could go back in time 3 months I never would have agreed to services from them. They put large groups of patients into zoom calls without letting them know and then they bill 30-40 clients at a time for therapy. This is a business not a mental health provider, they are only looking to bill insurance and they chose a vulnerable population to do so because many of us dont have the strength to follow through with a lawsuit within 180 of the incident while actively in crisis.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Location

Accepted Insurance

Clinical and Support Options works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Karin Jeffers

CEO

Frank Mertes

CFO

Adam Lau, M.D.

CMO

Melody France

Sr. VP of Human Resources & Compliance

Karen Poisson

Sr. VP of Programs

Heather-Lee Marsh

VP of Acute and Day Programs

Cheryl Pascucci

VP of Medical Integration / Chief Nursing Officer

Jane Banks

VP of Housing & Homeless Services

Joanne Bird

VP of Administrative Operations

Tom Colo

Associate VP of Family Support Services

Sandi Walters

Associate VP of Community Family Services

Jessica Charette-Fallon

Associate VP of Organizational Excellence

Geoffrey Oldmixon

VP of Marketing & Development

Contact Information

Phone icon (413) 582-0471
Building icon

8 Atwood Drive
Northampton, MA 01060

Fact checked and written by:
Lauren Thompson
Edited by:
Courtney Myers, MS

Rehab in Cities Near Northampton

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Reviews of Clinical and Support Options

2.3/5 (39 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.3 (39 reviews)
Justin Coates
1 month ago
1

This place made my mental health worse than when I went in.. They don’t listen and just want to push medication down your throat.. On top of a lot of other stuff like violating HIPPAA lead and all..

Nevline Nnaji
2 months ago
1

I would not recommend calling CSO if you are in crisis. The phone agents keep me on speaker, sound bored out of their mind, dismiss my pain, and always treat me like they have more important things to do than listen. They are absolutely horrible and their approach is inhumane. I have always ended up calling the national domestic violence hotline, or the 988 suicide hotline to receive 100% better support. Back in 2016, CSO was better if you came into their office for help but things have changed. It seems like they are grossly understaffed too, because they sure make you feel like they are too busy for you. I would not be surprised if some people have taken their life after talking to folks at CSO.

Erin
2 months ago
1

PLEASE. LISTEN. TO. THE. REVIEWS. maybe CSO was helpful 5-7 years. I assumed the lawsuits were just other angry mentally ill people but now i'm actively working on suing due to malpractice and HIPPA violation. If I could go back in time 3 months I never would have agreed to services from them. They put large groups of patients into zoom calls without letting them know and then they bill 30-40 clients at a time for therapy. This is a business not a mental health provider, they are only looking to bill insurance and they chose a vulnerable population to do so because many of us dont have the strength to follow through with a lawsuit within 180 of the incident while actively in crisis.

Kelly Brown
2 months ago
1

Horrible, the state of Massachusetts will be getting involved, since there's no integrity and discrimination among people with mental disabilities. Hope they have good lawyers. Some concrete infractions have occured here and it's disgusting and ridiculous. Don't go. It's ALL ABOUT THE MONEY. Safety and mental health for the patient comes last! Id write more, but I don't have all day, just save yourself a trip, and go somewhere where they aren't going to play games, take 20 years to get you therapy, and look at you as a dollar sign.

Jonathan Mauterer
2 months ago
1

Friendly enough people but they absolutely are in over their heads and are not able to consistently provide any timeline or abide by any promised schedule. Don’t put hope in this place if you’re seeking help. They’ll just let you down.

David thomas
3 months ago
1

I had 2 intakes, waste of time, they just wanted to bill my insurance

Jack Laxson
3 months ago
1

SKETCHY OPERATIONS DOES NOT MEET STATE CONTRACT TO PROVIDE AID

Tim P
3 months ago
1

This place does everything they can to bill me without actually providing any services. Been on a waiting list for months and I can't even get a call back but they're more than eager to send out a social worker that they will then bill you for without providing anything of substance. Doge should look at them and Medicare for fraud.

Victoria Reynolds
4 months ago
1

Now I know why this CSL has such terrible reviews and such a low rating. Nobody who works here. Has any idea what they’re doing or what is going on and the level of miscommunication is through the roof. It’s extremely frustrating and I don’t think it’s a good policy for any one who works at a mental health facility to tell a patient that they don’t know how they’re actually feeling Because according to their experience with children, despite the patient being an adult children don’t go through withdrawal from a strong medication, therefore neither should you despite the fact that it is all over the Internet in regards to this medication that it tends to have a very long and affective withdrawal period. Nor do i think anyone is up to date on their policies, because i was told something different by everyone i talked to, giving mw the impression that communication within this CSO, is lacking to a problematic degree. If you can afford to go elsewhere, do. If you cant, then settle in for a long slog of waiting, withdrawal, and in response from this mental health- “care” team, invalidation and being passed on to someone else because all 8-10 people youve spoken to either don’t have any clue what’s going on, or dont want to deal with your completely reasonable and rising outrage!

Julia Faruq
11 months ago
1

I waited for over 28 months for a therapist and was offered nothing but zoom groups. I was booted from their system because of their own administrative error sending my mail to a very very old address. I was forced to go to my GP for meds. Then I was expected to wait 2 months to see the most lousy prescriber I’ve seen in recent memory. I’m NEVER but NEVER going back to CSO. Their red tape is WAY too tangled up in knots. If you value your mental health, stay away

A W
1 year ago
1

Been struggling with my mental health tried Behavioral Health Help Line and they directed me here. This place is useless beyond useless. They have done NOTHING but cost me money. AVOID!

julie malachhelems
1 year ago
2

Holly Keilstein used to be my therapist. Sad she no longer works there. She was amazing! Due to my housing situation and my horrible landlord via Patriot Property management company, Im back at CSO. My PTSD, OCD, and bipolar has been triggered. Got court tomorrow and unfortunaty after 2 weeks they have yet to assign me a new therapist. Very disappointing!! I need help during this time. If they dont find me a therapist soon Ill have to go elsewhere! Not a happy camper atm. Boo hiss!

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