I have been leaving voice mails. No return phone call as of today no return return phone call. When I have miss a call from my granddaughter there and try to return the phone call. No one pick up the line. The communication at this facility is not good. Please explain why ...
About Compass Intervention Center
Addiction-related services at this facility include inpatient addiction treatment, outpatient and intensive outpatient addiction treatment.
Inpatient addiction treatment
This program is for teens struggling with substance abuse and focuses on validating a history of trauma, building safe and healthy relationships, and navigating unhealthy coping mechanisms like addiction. Individuals learn to recognize the needs that are being met through drug use, the harm it’s causing, and how to live a drug-free lifestyle using The Seven Challenges method.
Outpatient addiction treatment
This is a partial hospitalization program (PHP) and is for teens who are able to live at home during treatment. The program includes scholastic classroom hours, psychoeducation and process groups, family and group therapy, and medication management if needed.
Intensive outpatient treatment
This program is for individuals who require less home and family disruption, and have a desire to receive intensive, therapeutic services while maintaining a normal routine. IOP is offered Monday through Friday from 12:30 p.m. to 4:30 p.m and includes a detailed individualized recovery plan.
Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Nikki Seay
Facility Overview
108 Number of Available Beds
15 - 30' Avg Length of Stay in Days
Latest Reviews
Dear Compass Faculty (And my rock-on therapist Mr. Husain 🤘),
As an honest review, Compass Intervention Center and their staff—excluding the bitter bunch in which a large majority of these reviews are angry towards—have done things for me I would have never realized until it came into fruition, and when I had permissible moments to act on those teachings. I entered March of 2023, and got out August of the same year, and endured 1 month of intensive outpatient— it has been a journey since then. Let me remenisce, and give what I've learned.
It is important to recognize that everybody's stay is unique not only to their treatment, but also under the inevitability of group therapy sessions and cramped spacing; there is always bound to be conflict. A large number of the teenagers complaining here are indubitably indignant and likely for good reasons, but none of them touch on what they could gather from it.
Compass Intervention Center in the grand scheme of it's intention is a broad system of tough love, independent garnering, and isolation. Those three conditions can have drastic effects on mental health, positive and negative, dependent on one's susceptibility to information. One of the first things Compass teaches you is schedule, and importance of the present. Although people can take their resentment with a full convicted reason to be angry, a crucial piece that they also teach is mechanical indifference. Learning not to give in to pressure, and thus that is where we learn coping mechanisms that suit our needs and are socially permissable (I still have my stress ball on my shelf, thank you Mr. Husain 🙏). As well, isolation can be subjective but also literal in an abstract sense, as we become keenly aware that all that we know is now no longer within our grasp, but we focus on what isn't in our grasp anymore rather than what is within our reach. It's always easier to leave something broken than take the time to fix it.
These skill sets are crucial, and a large portion of the patients focus purely on their surroundings rather than contemplating any of the therapy set in front of them, and those that finally decide to take their therapy seriously are those that walk out anew. It isn't prison, despite how rough it got in there; nearly all of the staff tried their best to keep us safe, and what is growth without external factors to temper it, and harden the growth to ensure we don't digress? That's therapy ya'll.
Sincerely, Tristin G (AKA the one who gave the Compass Treasure Trove its name, and eviscerator of Mr. Tom 🫡♡)
Response from the owner1 week ago
Thank you for taking the time to share your feedback with us. We greatly appreciate the kind words and wish you all the best. Take care!
Was in this place from November 2024 to May or June 2025 and I could say this place was a hellhole would not recommend fights riots etc and may I add a nurse there threatened us that she handles the meds that can kill us and it was overall a shitty place do not send your kids there at all
Response from the owner1 week ago
Thank you for your review and for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/. We hope to hear from you soon.
I was in compass from June to October and I would like to start this off by saying the riots were fun and the fights were entertaining ngl and the food was FIREEEE. but other than that I would like to say I came out with more trauma than I came in with. many staff members were disrespectful. they would reward the kids that were acting up and pushed the good ones to the side(saying this as a kid who was good and bad in there). If you asked simple questions you would be disrespected the staff and be told something along the lines of "well maybe if you was home you would get that" but I would like to add that some staff like Mr.Chris, miss Coco , ms. stephaney, the UM ms.tasha, nurse Kiley, nurse Marcey and nurse Carolin and a couple more would go out of their way to make your day better.
Response from the owner1 month ago
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please visit http://www.compassinterventioncenter.net/contact-us/ at your earliest convenience and provide us with your contact information? Thank you. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.7 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
A partial hospitalization program (PHP) is an intensive outpatient option for those with moderate to severe addictions, allowing you to return home at the end of the day. It can be an alternative to hospitalization or used as a step-down option. PHP treatment requires a minimum of 20 hours of treatment per week for an average of 90 days. Depending on your needs, PHP treatment includes relapse prevention, medication management, and behavioral therapy services. PHP treatment is often covered by providers.
Clients in intensive outpatient programs (IOP) receive robust, personalized care to support their reintegration into their community. Clients stepping down from inpatient treatment frequently enroll in IOP before entering standard outpatient care or community-based recovery programs, such as AA. Intensive outpatient treatment generally involves between nine and 20 therapeutic hours weekly, with the frequency and duration of sessions decreasing as clients stabilize. IOP services commonly include counseling, recovery education, holistic therapies, and medication assisted treatment (MAT).
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Substance abuse treatment in Tennessee is available in addiction treatment centers, where experienced addiction professionals can treat both substance use disorders. Typically, clinicians use a range of evidence-based therapies such as a biopsychosocial assessment, cognitive-behavioral therapy, and motivational interviewing to get a complete picture of your mental health, support systems, and motivation to change. Through an individualized treatment plan, you'll receive the support you need to achieve long-term sobriety through new skills and relapse prevention strategies.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.
Amenities
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Residential Setting -
Private Rooms
Staff & Accreditations
Staff
Matt Doyle, MS LCMC
CEO
Kimberly Jones, LPC MHSP
Clinical Program Director
Bradly Bowling
CFO
Tonya Ginn
Director of Business Development
Michelle Henry
Associate Administrator
Vanese Griffin, Ed.S
Education Director
Candace Cohen, BSN
Director of Nursing
Jordan Jones, ADON, RN
Assistant Director of Nursing
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Tennessee
Contact Information
7900 Lowrance Road
Memphis, TN 38125
Get Help Now - 901-557-9885
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