800-784-1361
I have been leaving voice mails. No return phone call as of today no return return phone call. When I have miss a call from my granddaughter there and try to return the phone call. No one pick up the line. The communication at this facility is not good. Please explain why ...
About Compass Intervention Center
Addiction-related services at this facility include inpatient addiction treatment, outpatient and intensive outpatient addiction treatment.
Inpatient addiction treatment
This program is for teens struggling with substance abuse and focuses on validating a history of trauma, building safe and healthy relationships, and navigating unhealthy coping mechanisms like addiction. Individuals learn to recognize the needs that are being met through drug use, the harm it’s causing, and how to live a drug-free lifestyle using The Seven Challenges method.
Outpatient addiction treatment
This is a partial hospitalization program (PHP) and is for teens who are able to live at home during treatment. The program includes scholastic classroom hours, psychoeducation and process groups, family and group therapy, and medication management if needed.
Intensive outpatient treatment
This program is for individuals who require less home and family disruption, and have a desire to receive intensive, therapeutic services while maintaining a normal routine. IOP is offered Monday through Friday from 12:30 p.m. to 4:30 p.m and includes a detailed individualized recovery plan.
Facility Overview
108 Number of Available Beds
15 - 30' Avg Length of Stay in Days
Latest Reviews
If you're on the fence about their programs, please look into other options for the health and well-being of your child. Although there are a few staff members that genuinly care, we were lied to frequently and our child was not well taken care of. Our child is processing the trauma from this facility and the abuse that was allowed to go on within the acute and residential programs. If I could go back in time, I would have never listened to their recommendations about allowing him to join their programs and would have stayed with an outpatient counselor. I can't go back in time and make a different decision, but if you're reading this and looking for a sign to go in another direction, I hope this message finds you.
Response from the owner4 weeks ago
Thanks for taking the time to share this review. Could you please visit http://www.compassinterventioncenter.net/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
DO NOT send your child here I was admitted at 14 for 3 months but my PO had to force me out earlier because everytime my mom visited me my hair would be coming out a lot more from the girl's pulling on it and I would have a bruised/scratched face. Im 15 now and I still have so much trauma because even if you said hi the wrong way kids would jump you and I got attacked by an entire hallway of girls bc I said someone needed to calm down. I had a sprained neck and a concussion for abt 3-4 weeks. This place is so abusive and absolutely horrible to children. I've been to some pretty bad places but this is the worst. DO NOT COME HERE unless you want your child hurt and not protected at all
Response from the owner4 weeks ago
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/. Thank you again.
Here I am 24 years old and I still have nightmares about this place!!! I was admitted at 13/14 years old here (2013) WORST FACILITY IVE BEEN TO BY FAR! Was there wayyyyy longer than I had to be because I was standing up for myself for getting beat up by the other girls there and abused verbally by staff here! I Also had ovarian cysts problems for DAYSSSSS BEFORE THEY TOOK ME TO THE EMERGENCY ROOM FINALLY! by then I was in soooooo much pain and the time they took to search my person leaving the building and re-entering th building was longer then the time it took to “get me help” and they took me to the worst hospital in Memphis TN was there for a hour for them to do nothing but give me some Tylenol and sent me right back to this horrible place, they also put kids in “holds” (forcibly restraint your child and tackle them to the ground wirh as many as 2-5 people on 1child just laying on the floor) just for crying and letting their feelings out. They also used a “level system” as if we were just a game piece in their messed up game they played… the level all had different things you were allowed to do and more privileges you get when you move up, they would also put the whole unit on “back to basics” you if one person acted out too much you’d be FORCED TO STAY IN YOUR ROOM WITH 3 other people wirh nothing to do but just sit in your doorway with nothing to write wirh and girl were doing sexual things with one another while staff wasn’t looking and it was just definitely more harm then good. The girls have two hallways the called the rurals and the suburbs and it was just super ghetto there. They also allowed us to watch some rated R movies some wirh heavy drug use (injecting heroine) and triggering scenes (self harm) to some kids there but it was as the staff didn’t care about the wellbeing of anyone in there! I still have my journal from when I was in there and all the underground bs and abuse going on here at the time I was there. Girl were also doing their own things to make homemade “drugs” there (one girl would purposely peel the oranges from snack and take them outside to “marinate in the sun for days hanging from a string on. A tree branch just to try to eat days later for “a buzz” and then there was other girls doing other things such as drinking hand sanitizer, making toilet wine, and sooooo much more and the amount of time lice spread around that place was crazy atleast once a month that place was INFESTED WITH LICE BAAAAAD I remember the only thing they did for me when I eventually got lice they gave me the tiniest little bottle of tea tree oil no treatment, no lice comb, no washing the whole rooms Lenins… just tea tree oil… and that was about two days before I final got released.
Response from the owner4 weeks ago
We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting http://www.compassinterventioncenter.net/contact-us/. Thank you for reaching out. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.7 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
Aftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
Sober Living Homes
A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
Partial Hospitalization Program
A partial hospitalization program (PHP) is an intensive outpatient option for those with moderate to severe addictions, allowing you to return home at the end of the day. It can be an alternative to hospitalization or used as a step-down option. PHP treatment requires a minimum of 20 hours of treatment per week for an average of 90 days. Depending on your needs, PHP treatment includes relapse prevention, medication management, and behavioral therapy services. PHP treatment is often covered by providers.
Intensive Outpatient
Clients in intensive outpatient programs (IOP) receive robust, personalized care to support their reintegration into their community. Clients stepping down from inpatient treatment frequently enroll in IOP before entering standard outpatient care or community-based recovery programs, such as AA. Intensive outpatient treatment generally involves between nine and 20 therapeutic hours weekly, with the frequency and duration of sessions decreasing as clients stabilize. IOP services commonly include counseling, recovery education, holistic therapies, and medication assisted treatment (MAT).
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Substance abuse treatment in Tennessee is available in addiction treatment centers, where experienced addiction professionals can treat both substance use disorders. Typically, clinicians use a range of evidence-based therapies such as a biopsychosocial assessment, cognitive-behavioral therapy, and motivational interviewing to get a complete picture of your mental health, support systems, and motivation to change. Through an individualized treatment plan, you'll receive the support you need to achieve long-term sobriety through new skills and relapse prevention strategies.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.
Amenities
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Residential Setting -
Private Rooms
Staff & Accreditations
Staff
Matt Doyle, MS LCMC
CEO
Kimberly Jones, LPC MHSP
Clinical Program Director
Bradly Bowling
CFO
Tonya Ginn
Director of Business Development
Michelle Henry
Associate Administrator
Vanese Griffin, Ed.S
Education Director
Candace Cohen, BSN
Director of Nursing
Jordan Jones, ADON, RN
Assistant Director of Nursing
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Tennessee
Contact Information
7900 Lowrance Road
Memphis, TN 38125
Get Help Now - 901-557-9885
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Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Nikki Seay
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