I have been leaving voice mails. No return phone call as of today no return return phone call. When I have miss a call from my granddaughter there and try to return the phone call. No one pick up the line. The communication at this facility is not good. Please explain why ...
About Compass Intervention Center
Compass Intervention Center is a drug and alcohol rehab center located in Memphis, TN. They provide substance abuse treatment and psychiatric care for children and teens.
Addiction-related services at this facility include inpatient addiction treatment, outpatient and intensive outpatient addiction treatment.
Inpatient addiction treatment
This program is for teens struggling with substance abuse and focuses on validating a history of trauma, building safe and healthy relationships, and navigating unhealthy coping mechanisms like addiction. Individuals learn to recognize the needs that are being met through drug use, the harm it’s causing, and how to live a drug-free lifestyle using The Seven Challenges method.
Outpatient addiction treatment
This is a partial hospitalization program (PHP) and is for teens who are able to live at home during treatment. The program includes scholastic classroom hours, psychoeducation and process groups, family and group therapy, and medication management if needed.
Intensive outpatient treatment
This program is for individuals who require less home and family disruption, and have a desire to receive intensive, therapeutic services while maintaining a normal routine. IOP is offered Monday through Friday from 12:30 p.m. to 4:30 p.m and includes a detailed individualized recovery plan.
Latest Reviews
Summary:The important thing to realize about this place is that it is a business. Here, the product is a change in child behavior and the payment is money. The system is so that they make more money by keeping the child longer. So, what does CIC do? They maximize their profits like any business. They provide a lengthy, cheap, and unpleasant experience. Its insanely effective. They minimize costs per patient, maximize the profit per patient, and give the kids some serious motivation to get out. It's honestly a fantastic business model. Just remember since it isn't part of the profits, patient experience is secondary. As long as CIC can give each patient a long treatment and keep parents from pulling out early, the cycle continues indefinitely.Tips:Try to interact with the good staff if you really need something. Watch for a bit to figure out who they are. I would give names but the turnover at CIC is crazy.Another thing is to minimize your contact with some of the really nasty kids. You might think you are a good fighter ... but just wait till they get their 7 buddies to jump you. Saw this happen a few times and was smh every time.DO NOT EAT all of your meals. You don't need the calorie surplus since you don't get to move for about 90 % of the day. I can't stress enough how much weight you will gain if you don't do this. ... actually, I can. About 20 pounds max, 10 pounds minimum. It will be pretty much all fat, and about 5 pounds of muscle will be lost.Enjoy the outside time, especially if you came in right before winter.... you don't get to go outside for the winter months, so you could stay inside up to 5 months with a 3 month minimum.Keep your contraband on you and don't steal anything high grade like nails, pens, staples, or really any form of metal. That stuff is like a death sentence to your soul, seeing as you can be held inside for 1 month minimum because of it.Another tip is to get up and take all the soap early before your shower. Some girl tried to kill herself by drinking soap, so they got it in these little bottles.... it is very annoying to run out of soap while taking a shower.Rant:I would say that CIC is bad because of CIC, but most of the problems are from some of those nasty kids. And sometimes they get what they deserve, but it is still pretty interesting and worth writing here-Saw girl get beat up by 6 ft tall dude-Weird little 12 yo that liked to scream at ppl-Riots almost daily for a week. I swear on everything that they sent 12+ sheriffs to calm things down, and that when I asked the force "why so many" they said it was the craziest call in memphis-Kid jumped by 4 cops and forced down on bed- saw kids seriously start considering suicide, because of how CIC life was.-Saw kids given the craziest doses of medication, to where I couldn't even say they were wrong for not taking it. I dunno how to spell it, but try to not be on ... seroquil? It will turn you either crazy or depressed.-was given 8x the medication I am currently on now.-Food was treated as a privilege.-Sadly, the Attack on Titan books were confiscated after someone pointed out they had graphic suicide.-Girl really tried to kill herself by drinking soap.-Ppl liked to throw pears. if you wait about a week, then throw it at someone the mushy mess will explode all over their walls, floor, and hair.-Kid got his spinach on the ceiling, where it remained my entire stay.-They had this one really nice book called "Educated" by Tara Westover. I was surprised at the genuine quality and top notch writing in the book. The other books were for 4th graders.-Compass apparently used to be better back in the day. main thing was that 1 kid screws up something and it never comes back. Apparently, we used to have Xboxes, TV's, calculators, books, and paper.-They sometimes let you watch disney+ in the classrooms.-They had this essay contest where this cop started talking about how we should make positive change in our lives and made an essay competition for 50$. That man never came back.
Go in with an open mindset . I read all the reviews before i was admitted into compass intervention center and i was scared and stressed on how the place was going to be . i was there from November 9th 2024 - March 8th 2025 and i did 4 months there i wasn't court ordered but i went willingly because i was going through a lot mentally and compass intervention truly saved my life . everybody's case is different so if you get there on the same date as someone else and they discharge before you don't compare yourself to them like i said every case is different . i really learned a lot and how the program worked don't try to over run the program, go with it . the program really prepares you for the outside world and the workers there aren't there for the money most of the staff are there because they truly care about the kids and there wellbeing . if your kids are willing to work the program and aren't going to give any resistance then they WILL successfully discharge just speaking from my experience. a-lot of the staff there are willing to talk to the kids and make sure they are safe and i'm going to give some shoutouts to some staff that are amazing and truly care for the kids .#1 Mr. Kaleb is an amazing staff he was always willing to talk with me and help me when i was stressed out he always was able to pick up on my habits and be able to tell if your mood was off and when you were feeling down .HE CARES ABOUT THE KIDS A LOT .#2 Ms . Tasha she is able to run a shift and ensure the safety of the kids and made sure things ran as smooth as possible a-lot of people didn't like ms.Tasha but overall ms.Tasha was always enjoyable to be around and you felt safe around her because she always was able to help steer the kids away from conflict . # 3 Mrs. Stephens she is a teacher at compass and she always made sure the kids were okay and if you were having a stressful day you could let her know and she would let you work on your class assignments later that day or later in the week Mrs. Stephens is enjoyable to be around and overall a good person . # 4 The nurses and Doctors (all of them ) they were always busy but they always managed to get us our medication and made sure we were balanced on our meds . if your meds make you feel weird Communicate with them if you just see your doctor and tell them every thing is going good with your medication but in reality its not how are they supposed to know .always communicate with them thats something they can't stress enough "communication is key ". #5 Ms. Alasha was my therapist and she was always willing to listen to me and she was able to help repair the relationship with me and my mom she was always professional and she was good at communicating she always makes sure we are okay and she WILL NOT set you up for failure . ALWAYS SET boundaries WITH YOUR PEERS ( other kids there ) . i've been home almost a month now and i'm proud to say Compass was a chapter of my life that i'll never forget because it repaired the ripped pages in my life !!!!! I really appreciate the staff and everyone there for being there for me during my lowest ." your here at your lowest but your lowest isn't forever "KADEN CLEMONS
Response from the owner1 month ago
Hi, Kaden. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/CompassInterventionCenter. Thank you again for sharing your thoughtful comments with us.
Do not send your children here. Very traumatic. Left years ago and it causes me night terrors of being brought back here.
Response from the owner2 months ago
We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.compassinterventioncenter.net/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you. 
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Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
Aftercare Support Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
12-Step When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
Sober Living Homes A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.
Partial Hospitalization Program A partial hospitalization program (PHP) is an intensive outpatient option for those with moderate to severe addictions, allowing you to return home at the end of the day. It can be an alternative to hospitalization or used as a step-down option. PHP treatment requires a minimum of 20 hours of treatment per week for an average of 90 days. Depending on your needs, PHP treatment includes relapse prevention, medication management, and behavioral therapy services. PHP treatment is often covered by providers.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Residential Setting -
Private Rooms
Staff
Matt Doyle, MS LCMC
CEO
Kimberly Jones, LPC MHSP
Clinical Program Director
Bradly Bowling
CFO
Tonya Ginn
Director of Business Development
Michelle Henry
Associate Administrator
Vanese Griffin, Ed.S
Education Director
Candace Cohen, BSN
Director of Nursing
Jordan Jones, ADON, RN
Assistant Director of Nursing
Contact Information
(888) 266-7279 
7900 Lowrance Road
Memphis, TN 38125
Get Help Now - 901-557-9885
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Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Nikki Seay
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