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Forsyth Medical Center Behavioral Health

(Formerly Novant Health)

3333 Silas Creek Parkway Winston Salem, NC 27103
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Forsyth Medical Center - Behavioral Health NC 27103

About Forsyth Medical Center Behavioral Health

Novant Health Forsyth Medical Center is located in Winston Salem, North Carolina. They offer inpatient and outpatient services for mental health and substance use disorders. They accept Medicaid.

Their programs include an intensive outpatient program. This course is three weeks long with 12 sessions. You’ll learn to manage anxiety, stress and grief. Once you complete the program you’ll have access to their weekly continuing care sessions. These provide support for long term recovery.

If you choose their inpatient treatment program you’ll start with some intake assessments. Once admitted you’ll receive individualized care. This may involve medication prescribed by a clinician. Individual therapy with a substance abuse counselor is also usually recommended.

Latest Reviews

Jakob Corriher
2 months ago on Google
3
Most of the nurses and doctors on the 6th floor are pretty nice. The food and nutrition is the absolute worst I have ever seen. Food is good but they hardly ever bring you the correct food! My wife is a diabetic and all of the carbs on the diabetic diet are wrong causing high and low blood sugar!
Response from the owner2 months ago
Jakob Corriher, we re sorry to hear you're disappointed with your experience at Novant Health Forsyth Medical Center. Please contact our Novant Health feedback line at 1-888-648-7999 to speak with a team member about your concerns -Novant Health Social Response Team
Candy Chrismon
2 months ago on Google
5
There on Feb. 20th midday, Noro Virus and A-fib. Went in emergency department. Admitted that night. Best care ever!! Kind, caring, compassionate. All the staff were AMAZING. Follow up care just as good. Highly recommend. I will always use Novant!!!
Response from the owner2 months ago
Candy Chrismon, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
Chris Eagle
2 months ago on Google
1
Nasty nasty nasty. I would rather sleep in a gas station bathroom on the floor than where I stayed. Where is all the ridiculous amount of money that they charge insurance companies and out of pocket patients going?!
Response from the owner2 months ago
Chris Eagle, we re sorry to hear about your experience at Novant Health Forsyth Medical Center. Please contact our Novant Health feedback line at 1-888-648-7999 to speak with a team member about your concerns. -Novant Health Social Response Team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Accepted Insurance

Forsyth Medical Center Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Contact Information

Phone icon (336) 718-5000
Building icon

3333 Silas Creek Parkway
Winston Salem, NC 27103

Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Winston Salem

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Reviews of Forsyth Medical Center Behavioral Health

3.1/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.1 (100 reviews)
Mike Mastrobattista
1 week ago
1

The billing at Novant is really bad they can't seem to get it right i am surprised that this organization has not been sued for billing malpractice. this place has been sued meany times before

Response from the ownerInvalid relative date format:
Mike Mastrobattista, we're so sorry to hear that! Will you please call 1-844-266-8268 or email customerfeedback@novanthealth.org? They will be able to help clear things up. -Novant Health Social Response Team
Teresa Branch
1 week ago
5

Hi my name.is.Teresa.Branch I give this hospital 5 stars because majority of the staff is very very good and shows a lot of concern work toward your goals but I have ran into some that just want to throw you under the bus really you see I know my body very smart there .I had a stein put in about ready to request it be took out.This pain is devastating and my kidneys is not producing like normally only thing they worried about is throwing me out the door today Tuesday I am in a lot Of.pain

Response from the ownerInvalid relative date format:
Teresa Branch, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
Derek Willett
3 weeks ago
5

To be honest, I am not typically ever going to review a large corporate hospital because in general I am not a fan of how the industry works...so this review isn't about the company Novant, but specifically about this facility. But...I want to put this review in place because of the PEOPLE who work at this facility. In the past 6 months, I've been to the emergency room three times and have had two surgeries here. Every single person I've spoken to, from nurses, receptionists, aides, transportation, etc. have been thoughtful, kind, and I've enjoyed good conversations with many of them along the way. It is really nice to feel like you're being treated like a human and not like a number. This is my hospital of choice in NC and will remain so.

Response from the ownerInvalid relative date format:
Derek Willett, thank you so much for the kind words. This is such a wonderful review of the type of service we strive to give every patient! -Novant Health Social Response Team
Paul
3 weeks ago
1

My mom she put her trust in that facility only to be one of her worst decision she walked in with COPD and left with a broken hip and later died of septic shock and they pointed there finger at her it's her fault com on she didn't leave the bed for two months and right before that they took a defective CPAP which had a recall and didn't give her one back in return shame on you all of you

Maribeth Gutierrez
1 month ago
2

So much to say! I went in for a head injury. The first floor I was on I liked pretty much. Then transferred. The second floor I was on was ok. I liked some of the staff. Some staff was very nice and made me feel like I was no bother. I kept apologizing though. Then some other staff were rude. I am aware I wasn't the only person on the floor. But, I waited a long time to get help at times. Those beds and chairs were so uncomfortable. I cried being on the floor. So much anxiety from my stay. I got to finally come home. Had a little tif with staff. This staff member I believe help my discharge up on purpose. Further hindering my anxiety. Took way to long to get discharged. It was done on purpose. I know. Crying out in room, they heard and my dismissal lengthened. Not exaggerating. I felt unheard. I wasn't put on two of my meds I needed. Not a great medicine. I was always very thankful.

Response from the ownerInvalid relative date format:
Maribeth Gutierrez, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
Lea Wingfield
1 month ago
1

Husband had triple bypass, all staff was a disgrace to healthcare Documenting was allover the chart, one discharge planner stated he's not in our system, we have him discharged day after surgery, "I'll have to lay eyes on him."

Response from the ownerInvalid relative date format:
Lea Wingfield, we're sorry you had a disappointing experience at Novant Health Forsyth Medical Center. When you have a moment, please contact our Novant Health feedback line at 1-888-648-7999 to share your feedback with a team member. -Novant Health Social Response Team
Debra Harris
1 month ago
5

i had eye surgery on Monday morning, April 28th. I was very worried and did not sleep at all the night before. But between my doctor, Dr. Griessel and the staff of nurses, and doctors including anestheticians, i felt well cared for. They explained all that they were doing and why and verified all my info. Very knowledgeable and kind and I have added them to my prayers for protection and the help of the angels. Thank you!

Response from the ownerInvalid relative date format:
We’re so glad to hear about your positive experience at Novant Health Forsyth Medical Center. Hope you are on your way to recovery! -Novant Health Social Response Team
Caitlin Mclinn
1 month ago
5

Y’all were great! Thank you for being so kind. From security, to check in, to my room, and leaving. Thank you for taking care of my family and being so kind while doing it. It means a lot especially when my health is so important to me.

Response from the ownerInvalid relative date format:
That’s so good to hear! Stay well! -Novant Health Social Response Team
Andrea Humble
1 month ago
5

I came in today for an endoscopy and was helped from the moment I walked through the door. Everyone I encountered was incredibly friendly and made me feel comfortable and well cared for. The procedure took a bit longer than expected, but my husband let me know he was also well taken care of in the waiting lobby, where he was provided with snacks and drinks. A special thank you to Ms. Penny in the endoscopy suite—she was absolutely wonderful. So sweet and comforting, she took the time to walk me through each step of the process so I knew exactly what to expect. Her kindness truly made a difference in my experience. Thank you to the entire team for your exceptional care and compassion!

Response from the ownerInvalid relative date format:
Andrea Humble, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
Johnny L
1 month ago
2

I’ve been to this hospital twice with relatives and in my opinion, the entire hospital is suboptimal. Here now with sister in law for a pacemaker. Scheduled for 11, it’s now 3. Same thing happened previously. They must schedule a bunch of people with no regard for scheduled time. The visitor bathrooms are pitiful, no soap, no paper towels and the floor is filthy. I’m a retired professional healthcare worker who has worked in all 50 states and 15 countries. I would go to another state before I would be treated in this POS hospital.

Response from the ownerInvalid relative date format:
Johnny L, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
amzi Willard
1 month ago
5

I was in an out of forsyth medical they found out what was happening the nurses were very kind and doctors were very high quality works I recommend these I spent 3 to 4 weeks but they found out was wrong good team work

Response from the ownerInvalid relative date format:
Thank you so much for sharing your experience at Novant Health Forsyth Medical Center. You're in great care with the team! -Novant Health Social Response Team<br>
Salina McIntyre
1 month ago
1

My 78 year old father had an emergeny appendix surgery on Wednesday. He was 2 days post-op and experiencing hiccups that caused him to slightly jerk. The doctor and nurse advised him to call the nurse when the hiccups start. My mother and I were there when he started hiccuping. He called for the nurse. No one came. After 20 minutes, I called the nurses station and was told that she would let his nurse know. Twenty more minutes go by, no nurse, PCA……nobody checked on my dad. 40 minutes later, his IV machine starts beeping so I’m thinking now someone is about to come. His room is literally across from the nurses station. I had to open the door and try to find someone. 1 hour later, a nurse and pca waltzes in the room. I understand nurses have multiple patients but an hour later. My dad’s blood pressure had sky rocketed and his sugar level was bad as well. The nurse had to run and get him some insulin…….UNACCEPTABLE!! I spoke with the team lead Sarah and the Assistant Nurse Manager. I am so glad we were there with him. And I hope your hospital does not have Magnet Status because your patient care is way under par. The ANM by her own admission said there was nothing happening on the unit that would warrant no one answering our call for an hour. Thank God my dad didn’t seize, or try to get up and go to the bathrooom, etc. because I guess my mom and I would have been trying to do YOUR job and help him. DO BETTER, Novant Medical Center SECOND FLOOR. And work on your patient time management. I will be making a formal complaint.

Response from the ownerInvalid relative date format:
Salina McIntyre, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. If you would like to speak with a team member about your visit, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
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