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Harbor Oaks Hospital

35031 23 Mile Road New Baltimore, MI 48047
1
Top 10 Rehab In New Baltimore
Harbor Oaks Hospital MI 48047
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About Harbor Oaks Hospital

Harbor Oaks Hospital is an inpatient treatment center located in New Baltimore, Michigan. The facility offers care for both adults and children and not only treats substance abuse but also provides inpatient care for a wide range of mental health disorders including bipolar disorder, schizophrenia, anxiety, PTSD, and more.

Substance and Alcohol Addiction Support

Harbor Oaks manages both drug and alcohol addiction with a comprehensive inpatient treatment plan designed to support not just detox, but identifying underlying causes that led to substance dependence. Patients that participate in this program will be closely monitored with an ongoing assessment strategy.

Support for What Comes After

Not only does Harbor Oaks work to provide detox and mental health services, but they offer skills-building training to help participants be self-sufficient. Meanwhile, counseling services are offered in both group and individual settings and family meetings are also supported because this center understands that recovering addicts need a village to stay sober.

Latest Reviews

Marlette
2 weeks ago on Google
1
This place deserves no stars but to leave a review I had to give them 1 star. This place is a joke. I stayed there for 2 weeks. I was constantly harassed by another inmate who had just gotten out of prison. His name was Robert. Constantly called me out of my name. I went to staff and they did NOTHING. I stepped to Robert one time they called the police on me. Must be because I was white and he was black. How are you going to let someone harass other people who are mentally ill and you do nothing. But people start to stand up to a bully and you call the people on the white person? 🤬 And the lady who discharged the residents discussed my case with me in the hallway violating my HIPPA and told me point blank told me she didn't care if I had no where to go I was being discharged. This place is not fit to take care of anyone. Let alone people who are mentally ill.
Response from the owner3 days ago
Thank you for taking the time to leave this review, though it was troubling to read. We make every effort to ensure that our treatment center is able to provide care that meets identified needs, and it is important that we gather more information. If you would be willing to speak with us directly and discuss your concerns in more detail, we would greatly appreciate it.
Rylan Marie
3 weeks ago on Google
1
I stayed here in 2023 i think it was in the pediatric ward and i have so many horror stories that i could go on and on about. they gave me an ankle monitor that they would scan to verify you were there, i stayed there for about a week and they were trying to keep me longer when i had clear signs of being ready to leave. a nurse came up to me my first day while i was crying and whispered in my ear “stop crying or they’ll keep you here longer” they put me in with a roommate who threw stuff around broke the magnet door to the restroom and just overall needed her own room so when i brought up the concerns they sent me to sleep in the isolation room being watched by cameras all night. the isolation room was padded with just one bed in the middle of the room. a few days into my visit there was a ten year old who had severe issues and threatened to hurt people in there and some of the other girls didn’t like that. my second to last day i think it was there was a huge fight with basically everyone in the psych ward and instead of putting somewhere where we couldn’t see it they put all of the girls in one room made of glass walls and we saw all of our friends beating eachother. i have never been so traumatized and we had the nurses screaming at us a lot. my mom had to sign a 72 hour form because they wouldn’t let me leave even though i had done everything to be able to leave and went above and beyond. don’t. go. here.
Response from the owner3 days ago
We are very disheartened by this feedback, as we strive to provide superior clinical care in an encouraging and supportive setting where true healing can begin. Receiving feedback is pivotal to the work we do, and it is imperative that we gather more information so that we can best address your concerns. Please contact us directly. <br>
ENNARD THE BEST
1 month ago on Google
1
Whats with the beacons? Why did the patient attack me. Why did you separated black from white. Why did you be racist. Why did you give spoiled food. Why did you hurt people. Why are you Mafia members. Why are you taking peoples pictures. Why are you having men hurt women. Are you evil? Demon possession is real and note, I seen what you did to the Mexicans.
Response from the owner3 days ago
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact us. We would greatly appreciate it.<br>
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Accepted Insurance

Harbor Oaks Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse or mental health treatment. Harbor Oaks Hospital offer inpatient psychiatric and chemical dependency inpatient treatment for children, adolescents, adults and older adults. Every patient receive an individualized treatment plan that is tailored to meet the unique needs of the individual.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. Partial Hospitalization Program is available for adults.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Michigan is essential for certain phases of recovery treatment. During detox, many physical ailments related to the detox process can be lethal if not treated. Having medical staff available at all times provides the proper care for safe detox. Medications and other treatment can also make the process much more comfortable and bearable.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

To maintain a healthy and productive life, you need certain life skills. They help you make good decisions and build good relationships. Because they are key to long term recovery, most rehab programs in Michigan include integrated life skills training.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Quitting smoking is tough without the proper support. A good quit plan often includes nicotine replacement therapy. These products allow your body to adjust to a lack of nicotine, so you experience fewer cravings and less intense withdrawal symptoms.

Amenities

  • weight iconGym
  • private iconPrivate Setting

Staff & Accreditations

Staff

Ann Long

CEO

Angela Miller, MA, LPC

COO

Brian Chaperon

CFO

Jennifer Michalczuk

Director of Nursing

Rachel Bybee

Director of Admissions

Christina Burnett

Director of Clinical Services

Tim Kane

Director of Risk & Compliance

Angelica Hefling

Director of Health Information Management

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 3159

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Phone icon (586) 684-4574
Building icon

35031 23 Mile Road
New Baltimore MI, 48047

Edited by:
Courtney Myers, MS

Rehab in Cities Near New Baltimore

Left arrow iconBack to MI

Reviews of Harbor Oaks Hospital

2.1/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (100 reviews)
Marlette
2 weeks ago
1

This place deserves no stars but to leave a review I had to give them 1 star. This place is a joke. I stayed there for 2 weeks. I was constantly harassed by another inmate who had just gotten out of prison. His name was Robert. Constantly called me out of my name. I went to staff and they did NOTHING. I stepped to Robert one time they called the police on me. Must be because I was white and he was black. How are you going to let someone harass other people who are mentally ill and you do nothing. But people start to stand up to a bully and you call the people on the white person? 🤬 And the lady who discharged the residents discussed my case with me in the hallway violating my HIPPA and told me point blank told me she didn't care if I had no where to go I was being discharged. This place is not fit to take care of anyone. Let alone people who are mentally ill.

Response from the ownerInvalid relative date format:
Thank you for taking the time to leave this review, though it was troubling to read. We make every effort to ensure that our treatment center is able to provide care that meets identified needs, and it is important that we gather more information. If you would be willing to speak with us directly and discuss your concerns in more detail, we would greatly appreciate it.
Rylan Marie
3 weeks ago
1

I stayed here in 2023 i think it was in the pediatric ward and i have so many horror stories that i could go on and on about. they gave me an ankle monitor that they would scan to verify you were there, i stayed there for about a week and they were trying to keep me longer when i had clear signs of being ready to leave. a nurse came up to me my first day while i was crying and whispered in my ear “stop crying or they’ll keep you here longer” they put me in with a roommate who threw stuff around broke the magnet door to the restroom and just overall needed her own room so when i brought up the concerns they sent me to sleep in the isolation room being watched by cameras all night. the isolation room was padded with just one bed in the middle of the room. a few days into my visit there was a ten year old who had severe issues and threatened to hurt people in there and some of the other girls didn’t like that. my second to last day i think it was there was a huge fight with basically everyone in the psych ward and instead of putting somewhere where we couldn’t see it they put all of the girls in one room made of glass walls and we saw all of our friends beating eachother. i have never been so traumatized and we had the nurses screaming at us a lot. my mom had to sign a 72 hour form because they wouldn’t let me leave even though i had done everything to be able to leave and went above and beyond. don’t. go. here.

Response from the ownerInvalid relative date format:
We are very disheartened by this feedback, as we strive to provide superior clinical care in an encouraging and supportive setting where true healing can begin. Receiving feedback is pivotal to the work we do, and it is imperative that we gather more information so that we can best address your concerns. Please contact us directly. <br>
ENNARD THE BEST
1 month ago
1

Whats with the beacons? Why did the patient attack me. Why did you separated black from white. Why did you be racist. Why did you give spoiled food. Why did you hurt people. Why are you Mafia members. Why are you taking peoples pictures. Why are you having men hurt women. Are you evil? Demon possession is real and note, I seen what you did to the Mexicans.

Response from the ownerInvalid relative date format:
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact us. We would greatly appreciate it.<br>
Tiffany Strand
1 month ago
1

I was recently here. The dietary staff didn't seem to care that I have no teeth so couldn't eat most of the food they were giving me. I tried complaining to staff on the unit I was on A3 they kept telling me it takes 24-48 hours to get a diet order. I was there 2 weeks even in my last day the order wasn't fixed. I have history of an eating disorder and this experience brought back those thoughts. I basically lived off uncrustables, pudding and jello for every meal. So even more restrcitive then my normal. I also wasn't told the rules of the facility when I first got admitted they assumed I knew the rules cuz I been in other facilites before. But every facility is different. Every day the rules seemed to be different based on who was staff. How are the patients spoused to follow the rules when they keep changing? Also the staff were rude when I tried to get something I could eat they claimed the nachos should of been soft enough. How in the world are nachos soft?

Response from the ownerInvalid relative date format:
Your feedback is extremely important to us, and we thank you for taking a moment to write this review. However, we are worried about what we have read and would like to have an opportunity to gather more information. We strive to provide the highest-quality care, and receiving feedback is crucial to ensuring that we do. Please contact us directly. We hope to speak with you soon. Thank you.<br>
Quinnett Cunningham
2 months ago
4

My daughter experiences here were good! She was treated with kindness...the nurses communicated with me everytime...thank to the staff of Harbor Oaks

Kenneth R Crampton
2 months ago
5

I'm gonna just come right out and tell everyone that is reading this, I was at Harbor Oaks Hospital 3-15-25 till 3-24-25 and while I was there the staff on the Older Adult Unit are truly amazing people the BHA's Behavior Health Atociate really do a lot of work to keep the unit's safe it's as if they're the one's on the front line I'd love to mention everyone by name but I won't for a few reasons, on Friday 3-22-24 I had one hell of hard day but the staff kept reaching out to me to see if they can help out in anyway I mentioned no I just need to be by myself and it's cool because they did let me have my space but also made sure I was safe as well, all I can do is say thank you to the entire team on the Older Adult Unit as I've said I was safe and taken great care of by everyone

Paul Fox
2 months ago
5

Staff was so helpful and friendly, the newer building is amazing!! They really care about thier patients.

A C
3 months ago
1

I have been trying to contact a staff member from the time my son was admitted. Although, my son is an adult I am responsible for his well-being. It concerns me not knowing if he is being treated well. Someone should be available to answer the phones or calling people love ones back.

Response from the ownerInvalid relative date format:
We are very disheartened by this feedback, as we strive to provide superior clinical care in an encouraging and supportive setting where true healing can begin. Receiving feedback is pivotal to the work we do, and it is imperative that we gather more information so that we can best address your concerns. Please contact us directly by emailing FeedBack@harboroaks.com. <br>
Kelly Wilcox
3 months ago
1

My 15 year old son with autism was hospitalized here in 9/2024 for aggressive, self injurious behavior, and home destruction. He was there for 3 weeks and we live 3 hours away. I would call every day for updates and found that often nobody answered the phone, no voicemail option to leave a message and receive a call back. I only talked to the doctor once during his stay. I feel that the staff interacted with my son minimally and when he came back he said “people hurt you and nurse hurt you.” He has limited verbal skills so I will truly never know what happened while he was there. I filed a grievance due to his complaint as he has never said this about anyone else before. It took many weeks for a reply saying the claim couldn’t be substantiated. The discharge process was very abrupt and not thorough with minimal information given. Following this stay, he wouldn’t come out of our basement for many weeks and kept saying that people/nurse hurt him. The good was that they streamlined his medication and the social worker was very kind and seemed to care. Overall, I wouldn’t recommend this facility or send my child there again.

Response from the ownerInvalid relative date format:
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact FeedBack@harboroaks.com. We would greatly appreciate it. <br>
Tierra Wakefield
3 months ago
1

This hospital is the worst of the worst. I was literally held against my will for 17 days! Patty the court liaison lied on court documents about the date that I was admitted. They kept trying to give me a medication that I was allergic too! I wouldn’t recommend this place to anyone! Stay away by all means if you can!

Response from the ownerInvalid relative date format:
Your feedback is extremely important to us, and we thank you for taking a moment to write this review. However, we are worried about what we have read and would like to have an opportunity to gather more information. We strive to provide the highest-quality care, and receiving feedback is crucial to ensuring that we do. Please contact us directly at FeedBack@harboroaks.com. We hope to speak with you soon. Thank you. <br>
Tammy Purvis
3 months ago
3

I stayed here about a almost two years ago but I have to say it was the best one. The cleanest ones that I ever stayed at. Almost everyone was really nice to me, all though I only saw "the doc" 1 time and got misdiagnosed but it was the 1st time I got sent to a place like this. But honestly it's really common in people with this disorder to get misdiagnosed all the time. But yeah I definitely for sure highly recommend this place. 3 out of 5 ⭐⭐⭐ clean facility People are nice Good food

Response from the ownerInvalid relative date format:
Receiving feedback is so helpful to the work we do, and we want to thank you for taking a moment to write this review. <br>
Anastasia Clark
3 months ago
1

I was released exactly a month ago and I have yet to receive any of my discharge papers. I have emailed and called several times and they just ignore me. What do I have to do to get my paperwork?

Response from the ownerInvalid relative date format:
Thank you for taking the time to leave this review, though it was troubling to read. We make every effort to ensure that our treatment center is able to provide care that meets identified needs, and it is important that we gather more information. If you would be willing to speak with us directly and discuss your concerns in more detail, we would greatly appreciate it. You can reach us at FeedBack@harboroaks.com. <br>
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