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Harbor Oaks Hospital

35031 23 Mile Road New Baltimore, MI 48047
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Harbor Oaks Hospital MI 48047

About Harbor Oaks Hospital

Harbor Oaks Hospital is an inpatient treatment center located in New Baltimore, Michigan. The facility offers care for both adults and children and not only treats substance abuse but also provides inpatient care for a wide range of mental health disorders including bipolar disorder, schizophrenia, anxiety, PTSD, and more.

Substance and Alcohol Addiction Support

Harbor Oaks manages both drug and alcohol addiction with a comprehensive inpatient treatment plan designed to support not just detox, but identifying underlying causes that led to substance dependence. Patients that participate in this program will be closely monitored with an ongoing assessment strategy.

Support for What Comes After

Not only does Harbor Oaks work to provide detox and mental health services, but they offer skills-building training to help participants be self-sufficient. Meanwhile, counseling services are offered in both group and individual settings and family meetings are also supported because this center understands that recovering addicts need a village to stay sober.

Latest Reviews

Wesley Mahan
1 week ago on Google
5
It was overall an amazing experience!! Phyllis was amazing, Jemise was also super sweet. Overall it had a five star review from the beginning
Ryan Maher
1 week ago on Google
1
This place so ahh. I was in here for a week and never had a worse experience
Response from the owner1 week ago
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact us. We would greatly appreciate it.
Nex Germaine
1 week ago on Google
1
this hospital has some REALLY sweet staff, but others not so much. i had an amazing time with 4 of them and the rest had caused a lot more stress. i think that it was stupid that we could barely interact with others and had to sit in certain spaces instead of letting us get up and move our bodies. a big issue was the food and management. the food usually was undercooked, hard, or just unappetizing. they did not let us go out to the cafeteria until the day before i had left. but the biggest issue i has found was the fact i had begged for clothes for 2 days and was never told i had shampoo or conditioner waiting for me my dad had brought. they had also let me shower in a shower where the drain was clogged so me and my roommates would shower in dirty drain water, and had cleaned it the day i was leaving. my friend also had gum spit into her laundry. i wouldnt recommend going here unless you can handle the terrible care.
Response from the owner1 week ago
Your feedback is extremely important to us, and we thank you for taking a moment to write this review. However, we are worried about what we have read and would like to have an opportunity to gather more information. We strive to provide the highest-quality care, and receiving feedback is crucial to ensuring that we do. Please contact us directly. We hope to speak with you soon. Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Accepted Insurance

Harbor Oaks Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse or mental health treatment. Harbor Oaks Hospital offer inpatient psychiatric and chemical dependency inpatient treatment for children, adolescents, adults and older adults. Every patient receive an individualized treatment plan that is tailored to meet the unique needs of the individual.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. Partial Hospitalization Program is available for adults.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Michigan is essential for certain phases of recovery treatment. During detox, many physical ailments related to the detox process can be lethal if not treated. Having medical staff available at all times provides the proper care for safe detox. Medications and other treatment can also make the process much more comfortable and bearable.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

To maintain a healthy and productive life, you need certain life skills. They help you make good decisions and build good relationships. Because they are key to long term recovery, most rehab programs in Michigan include integrated life skills training.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Quitting smoking is tough without the proper support. A good quit plan often includes nicotine replacement therapy. These products allow your body to adjust to a lack of nicotine, so you experience fewer cravings and less intense withdrawal symptoms.

Amenities

  • weight iconGym
  • private iconPrivate Setting

Staff & Accreditations

Staff

Ann Long

CEO

Angela Miller, MA, LPC

COO

Brian Chaperon

CFO

Jennifer Michalczuk

Director of Nursing

Rachel Bybee

Director of Admissions

Christina Burnett

Director of Clinical Services

Tim Kane

Director of Risk & Compliance

Angelica Hefling

Director of Health Information Management

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 3159

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Building icon

35031 23 Mile Road
New Baltimore MI, 48047

Fact checked and written by:
Dorian Smith-Garcia
Edited by:
Courtney Myers, MS

Rehab in Cities Near New Baltimore

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Reviews of Harbor Oaks Hospital

2.2/5 (366 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (366 reviews)
Wesley Mahan
1 week ago
5

It was overall an amazing experience!! Phyllis was amazing, Jemise was also super sweet. Overall it had a five star review from the beginning

Ryan Maher
1 week ago
1

This place so ahh. I was in here for a week and never had a worse experience

Response from the owner
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact us. We would greatly appreciate it.
Nex Germaine
1 week ago
1

this hospital has some REALLY sweet staff, but others not so much. i had an amazing time with 4 of them and the rest had caused a lot more stress. i think that it was stupid that we could barely interact with others and had to sit in certain spaces instead of letting us get up and move our bodies. a big issue was the food and management. the food usually was undercooked, hard, or just unappetizing. they did not let us go out to the cafeteria until the day before i had left. but the biggest issue i has found was the fact i had begged for clothes for 2 days and was never told i had shampoo or conditioner waiting for me my dad had brought. they had also let me shower in a shower where the drain was clogged so me and my roommates would shower in dirty drain water, and had cleaned it the day i was leaving. my friend also had gum spit into her laundry. i wouldnt recommend going here unless you can handle the terrible care.

Response from the owner
Your feedback is extremely important to us, and we thank you for taking a moment to write this review. However, we are worried about what we have read and would like to have an opportunity to gather more information. We strive to provide the highest-quality care, and receiving feedback is crucial to ensuring that we do. Please contact us directly. We hope to speak with you soon. Thank you.
Brandy Bennett
2 weeks ago
1

Don’t send your kids here if you can help it. I had an involuntary stay here when I was 13 around 2018-2019 the group therapist “eva” was so cruel she told me and one other patient that out suicide attempts were for attention and we didn’t actually want to die. She kept me there longer because I “didn’t participate in group enough” geez I wonder why. She also constantly misgendered another transgender patient in our unit as well when she was well aware they didn’t identify as a female it was very purposeful. The food might has well have been jail food so I lost so much weight and only 2 staff members actually seemed to care about the kids and were nice. Im not the only one with this experience either.

Response from the owner
Thank you for taking the time to leave this review, though it was troubling to read. We make every effort to ensure that our treatment center is able to provide care that meets identified needs, and it is important that we gather more information. If you would be willing to speak with us directly and discuss your concerns in more detail, we would greatly appreciate it.
B F
2 weeks ago
1

I WOULD NOT GIVE THIS PLACE A PIECE OF STAR AT ALL. MY FRIEND WAS OVERDOSED, STARVED AND SENT 2 THE HOSPITAL WITHOUT FAMILY KNOWLEDGE. THIS PLACE TRIED TO COVER UP AS SOON AS THEY SAID SHE WAS "DISCHARGED" THEY DID NOT WANT TO SEND THE HOSPITAL THE RECORDS FROM HER STAY HERE. I WOULD NOT WISH THIS ON MY WORST ENEMY, OR EVEN AN ANIMAL. THEY ARE VERY RUDE, INCAPABLE OF HAVING ANY AMOUNT OF HUMAN COMPASSION!!!! DO NOT TAKE ANY ONE HERE!!!!! THEY TAKE ADVANTAGE OF PEOPLE WHILE THEY ARE SICK!!!!!!! PLEASE SHUT THIS HELL HOLE DOWN

Response from the owner
We are incredibly troubled by this feedback, as the delivery of quality care is central to the work we do. If you would be willing to provide more information regarding the circumstances and allow us to have an opportunity to address your concerns, please contact us. We would truly appreciate it.
angel orozco
2 weeks ago
1

Melanie Gaston
2 weeks ago
1

My loved one was admitted to Harbor Oaks hospital on Monday. She was able to call us, but we were not allowed to visit or talk to the staff about her care. We were told visiting hours were for 1 hour on Sundays. They kept her isolated from her family. By Wednesday, she stopped calling us. We made several attempts to check on her but was told nothing. On Friday, we were told that she was not a patient there and that she had been discharged. The nurses and staff were extremely rude and gave no explanation for why she was discharged. We began calling all of the area hospitals and found out that she was admitted to an acute care hospital where she came in severely lethargic only responding to painful stimuli. The acute care hospital stated that she had been there for 20 hours with no emergency contact information. We were told she was overdosed on the medication Harbor Oaks prescribed. Not only did Harbor Oaks refuse to notify family/next of kin that she had a medical Emergency, but they did not send the hospital any information. She is still admitted to the acute care hospital and has improved a little bit, but the hospital is unable to treat her further because Harbor Oaks has refused several attempts made to obtain her records. They are refusing to send her records to the hospital they transferred her to. The best thing Harbor Oaks Hospital did for my loved one was to transfer her out. I would not send my worst enemy to this hell hole.

Response from the owner
We are very disheartened by this feedback, as we strive to provide superior clinical care in an encouraging and supportive setting where true healing can begin. Receiving feedback is pivotal to the work we do, and it is imperative that we gather more information so that we can best address your concerns. Please contact us directly.
Lauren Quaal
2 weeks ago
1

Dirty facility that discharged me with out enough meds until my follow up. I thought you had to legally release patients with enough meds until your follow up. When i called for a refill they stayed that "you have been discharged" like it wasn't their problem. Rude staff and nasty living conditions, the state should have shut this place down.

Response from the owner
It is concerning to read this, though we are thankful that you were willing to share. Our goal is to offer a safe and comfortable environment where all focus can be placed on the healing process. That said, we would be grateful to have an opportunity to gather more details. If you would be willing to discuss your concerns with us directly, please contact us. We would greatly appreciate it.
Red Rose Orchard
3 weeks ago
1

Sara Day
3 weeks ago
5

rogan
3 weeks ago
1

My previous google review: Had a dystonic reaction to the antipsychotics they had me on. My eyes and jaw were locked for hours when all they told me was to lay down with a cold cloth on my eyes as I was in agonizing pain from the eye strain. I begged over 5 nurses and assistants for help but the worst of them all was “Jaimie” or “Jamie.” Not only did he refuse to call paramedics when i requested, but he also flaunted his medical background yet said this was only happening to me from stress. I don’t remember who, but a worker was constantly saying I cant be doing this because it'll “mess up my release date” when my body was going through a reaction. I was also to as the “eye kid” multiple times I walked to the front desk to beg paramedics to be called. This was one of the worst multi hour experiences of my life and I highly recommend anyone searching mental health treatment to avoid Harbor Oaks. Today: I tried to call harbor oaks to where a lady picked up the phone today from the 'operator department' at 08/14/2025 at 6:42 PM EST. I explained how harbor oaks replied to my google review saying reach out and she said its not her job and instantly placed me on hold. I waited 3 minutes assuming this was her putting me on with a higherup but realized she put me on an infinite hold. I then called from another cell number, asked her why she did that without letting me explain myself, and instantly hung up without even placing me on hold. I tried one last time and said "ma'am I am recording this, why are you not letting me explain myself" to which she put me on another infinite hold. I will be pursuing action of my own as this level of disrespect will not be tolerated.

Response from the owner
Your feedback is extremely important to us, and we thank you for taking a moment to write this review. However, we are worried about what we have read and would like to have an opportunity to gather more information. We strive to provide the highest-quality care, and receiving feedback is crucial to ensuring that we do. Please contact us directly. We hope to speak with you soon. Thank you.
Amanda Kilpatrick
4 weeks ago
5

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