Arden House

This place is HORRIBLE bunch of people in charge who don't CARE....I dont wanna say names but some people in that building have disgusting poor attitudes an have no business working in a place like that....

Is there a rating for 0 stars? We have had to deal with this place since end of 2020 when our father went in. He had advanced Aphasia and Alzheimers. The care was horrible!! Are there some decent staff there? Yes. But few and far between. The aids dont want to be there and most times you find them in the break rooms. At least on the third and 4th floors. My mother, who has dementia was brought there around Sept or so of 2021. Our father passed away there in May of 2022. Mom is still there. The patients, including g my father and now my mother who recently wears diapers, sit in their dirty diapers for hours. The place smells horrific of piss and poop. Other than the first floor, which of course is where the offices are, the rest of the floors have zero air flow. In the warm months it is hot as hell in there and the way they deal with it is giants fans that so nothing but blow the stench around. The place is filthy. You get floors mopped randomly with just the mop tossed around the floor but with no deep cleaning. The food... the food is horrendous. Ice cold. Horrible. I have complained numerous times. When my father was there his care was aborhent. My visits mostly constituted of me finding him in his soaked diaper left in his wheelchair in the dining area. For my mother on the 3rd floor, I tried to take a pic of all the aides in the break room, no one in the halls or comforting or caring for patients other than one nurse overloaded with no time. My mother's clothes constantly go missing even though they are marked with her name. Blankets and pillows we've purchased, gone. Nobody knows anything. Have the cna's dont know what my mother has. Only one aide is awesome, barbara. And she is there doing most all the work and is only one person. My mother has fallen and no notes left about it. Recently she fell and thoough they called my sister about it, they dont know how long she was on the floor! They found her at 6am on the floor, clutching a blanket she pulled to keep her warm. They do not check the rooms regularly and apparently at all over night. I took pictures of the nast kitchen in the break room covered in mold they finally cleaned that. God knows how much mold is in the ice machine. I can go on and on. The main elevator hasn't worked in MONTHS! The place is in need of serious repairs and upgrades. My blame is on the owners of this SNF home. Completely and 100% falls on them . They have plenty of money and there is zero reason for the shape the building is in and the lack of qualified aides and nurses. Pay them better. You are getting plenty of state money and societal security and pension payments. Do better!!

Horrible place, ghost town. Takes forever to get service , food that is served to patients and my mom are inedible . Lack of staff and resources . Numbers to call for staff is a dead end . Cops called