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Mercy Regional Medical Center

3700 Kolbe Road Lorain, OH 44053
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Mercy Regional Medical Center OH 44053

About Mercy Regional Medical Center

Mercy Regional Medical Center, located in Lorain, Ohio is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Specialty rehab programs at Mercy Regional Medical Center include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Facility Overview

Bed icon 338
Number of Available Beds

Latest Reviews

Kelley Stinson
3 weeks ago on Google
2
I was having a terrible bout with vertigo, my head felt like it was in a vice grip and was also dealing with the the accompanied nausea and light sensitivity. It wasn't letting up after 8 hours and I went to the Lorain Mercy emergency room. My son drove me, and grabbed a wheelchair to take me in. They were pretty quick about being assessed by a nurse, however I quickly learned that this nurse should not be allowed near human beings let alone patients suffering from any malady. Ushered into the assessment area, being pushed in the wheelchair by my son, I was told to stand up and get on the scale to be weighed. I explained to him that I was suffering from vertigo and that standing up would cause me to be very dizzy and would also cause me to throw up. Well, nurse Ratchet was not having any of that! He proceeded to aggressively challenge me asking me how I got to the hospital and that I had to walk through the door, didn't I? My son explained that he drove me and that he walked in to get the wheelchair and bring it to car so I could be wheeled in. It was ridiculous that this dude was being this aggressive towards a patient but he went on in a loud voice about an email they received that they need patient weights at check in and then he said "I am not arguing with you anymore" and accepted the weight I told him as fact, which it was. I wish I had been well enough to say "Well dude, I got news for you, you are the only one arguing and you should be talking to the powers that be instead of taking it out on the patients". I get it, protocols are important, weight plays a factor in how meds are prescribed. I also understand that ER's can short staffed and the nurses probably have to put up with some pretty crappy people and situations but to aggressively challenge a patient who is obviously not giving a staff member a hard time was partly cruel and absolutely ridiculous. I later overheard nurse Ratchet "explaining" to the other nurses in the ER how he has a better way of doing things. I could practically hear their eye rolling from the hallway in my room over this dudes over inflated ego. Hopefully he gets knocked back a peg or two before he causes a patient or a co-worker harm. The balance of the visit was fine except for no one telling me I could leave and they needed beds freed up; shift change and no one bothered to update incoming crew. And they were slightly snotty about it when I asked.
Response from the owner2 weeks ago
We regret to hear about your experience during your visit. We apologize that the interaction with our staff and communication regarding discharge did not meet your expectations. We strive to provide an exceptional experience and will share your feedback internally to identify opportunities for improving staff approach and shift‐change handoffs.

If you would like to discuss your visit in more detail, please contact the Patient Experience team at 440-960-3796.
Mckinney Grace
1 month ago on Google
1
Was getting dressed to change into a gown and maybe in hour later I looked and their was camera in the painets room
Response from the owner2 weeks ago
We regret to hear about your experience. Please contact our Patient Experience team at 440-960-3796 so we can learn more and address your concerns.
Hannah Niedoba
1 month ago on Google
5
I recently delivered my first baby at this hospital and had such a great experience! My baby had to be induced at 38 weeks, so I ended up being there for about 3 1/2 days due to a longer labor. All of my nurses were phenomenal - so encouraging, attentive and supportive during my entire stay! I also got to work with the lactation specialists who were so helpful in getting my baby to latch correctly! I highly recommend delivering your baby here if you’re able to!
Response from the owner2 weeks ago
Thank you for sharing your wonderful experience! We’re delighted to hear that our nurses and lactation specialists provided the encouraging, attentive support you needed during your stay. Congratulations on your new arrival, and we appreciate your recommendation.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Accepted Insurance

Mercy Regional Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

John M. Starcher, Jr, Esq.

CEO

Don Kline

COO

Wael Haidar, MD

Chief Clinical Officer

Michael Bezney

Chief Legal Officer & General Counsel

Deborah Bloomfield, PhD

CFO

David Cannady

Chief Strategy Officer

Father Joseph Cardone

Chief Mission Officer, Senior VP, Mission & Values Integration

Joe Gage

Chief Human Resources Officer

Sr. Anne Lutz, CBS

Chief Sponsorship Officer

Sandra Mackey

Chief Marketing Officer

Jason Siegert

Chief Ventures Officer

Contact Information

Building icon

3700 Kolbe Road
Lorain, OH 44053

Reviews of Mercy Regional Medical Center

2.5/5 (280 reviews)
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164

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (280 reviews)
Kelley Stinson
3 weeks ago
2

I was having a terrible bout with vertigo, my head felt like it was in a vice grip and was also dealing with the the accompanied nausea and light sensitivity. It wasn't letting up after 8 hours and I went to the Lorain Mercy emergency room. My son drove me, and grabbed a wheelchair to take me in. They were pretty quick about being assessed by a nurse, however I quickly learned that this nurse should not be allowed near human beings let alone patients suffering from any malady. Ushered into the assessment area, being pushed in the wheelchair by my son, I was told to stand up and get on the scale to be weighed. I explained to him that I was suffering from vertigo and that standing up would cause me to be very dizzy and would also cause me to throw up. Well, nurse Ratchet was not having any of that! He proceeded to aggressively challenge me asking me how I got to the hospital and that I had to walk through the door, didn't I? My son explained that he drove me and that he walked in to get the wheelchair and bring it to car so I could be wheeled in. It was ridiculous that this dude was being this aggressive towards a patient but he went on in a loud voice about an email they received that they need patient weights at check in and then he said "I am not arguing with you anymore" and accepted the weight I told him as fact, which it was. I wish I had been well enough to say "Well dude, I got news for you, you are the only one arguing and you should be talking to the powers that be instead of taking it out on the patients". I get it, protocols are important, weight plays a factor in how meds are prescribed. I also understand that ER's can short staffed and the nurses probably have to put up with some pretty crappy people and situations but to aggressively challenge a patient who is obviously not giving a staff member a hard time was partly cruel and absolutely ridiculous. I later overheard nurse Ratchet "explaining" to the other nurses in the ER how he has a better way of doing things. I could practically hear their eye rolling from the hallway in my room over this dudes over inflated ego. Hopefully he gets knocked back a peg or two before he causes a patient or a co-worker harm. The balance of the visit was fine except for no one telling me I could leave and they needed beds freed up; shift change and no one bothered to update incoming crew. And they were slightly snotty about it when I asked.

Response from the owner
We regret to hear about your experience during your visit. We apologize that the interaction with our staff and communication regarding discharge did not meet your expectations. We strive to provide an exceptional experience and will share your feedback internally to identify opportunities for improving staff approach and shift‐change handoffs.

If you would like to discuss your visit in more detail, please contact the Patient Experience team at 440-960-3796.
Mckinney Grace
1 month ago
1

Was getting dressed to change into a gown and maybe in hour later I looked and their was camera in the painets room

Response from the owner
We regret to hear about your experience. Please contact our Patient Experience team at 440-960-3796 so we can learn more and address your concerns.
Hannah Niedoba
1 month ago
5

I recently delivered my first baby at this hospital and had such a great experience! My baby had to be induced at 38 weeks, so I ended up being there for about 3 1/2 days due to a longer labor. All of my nurses were phenomenal - so encouraging, attentive and supportive during my entire stay! I also got to work with the lactation specialists who were so helpful in getting my baby to latch correctly! I highly recommend delivering your baby here if you’re able to!

Response from the owner
Thank you for sharing your wonderful experience! We’re delighted to hear that our nurses and lactation specialists provided the encouraging, attentive support you needed during your stay. Congratulations on your new arrival, and we appreciate your recommendation.
Michael Kutscher
1 month ago
5

This is a great place

Response from the owner
Thank you for sharing your positive feedback. We’re delighted to hear you consider our facility a great place. Your kind words motivate our team to continue providing excellent experiences. We look forward to welcoming you back.
Faythe Bandagski
1 month ago
1

Horrible place to go. Nurses sit at desk and talk about there plans and their patients while patients are in need of help. They have no sense of urgency and are not helpful at all. Please do not go here. Pick any other hospital but here

Response from the owner
We regret to hear about your experience at our facility. We strive to provide an exceptional experience for every patient, and we’re sorry to learn that you did not feel listened to or supported. We would appreciate the opportunity to discuss this further and address your feedback—please contact our Patient Experience team at 440-960-3796.
David Santos
1 month ago
1

My mom has been in the emergency room 4 hours and counting for blood work and x-rays this place is trash.

Response from the owner
We regret to hear about the extended wait your mother experienced in the emergency department. We strive to provide an exceptional experience and apologize for the delay she encountered. Please contact our Patient Experience team at 440-960-3796 so we can learn more about your experience and support you.
Armyofsky
1 month ago
1

The care I received was minimal. I was left with just a bed and felt neglected, I almost bled out. The only good thing they did was transfer me to another hospital. 0/10 care.

Response from the owner
We are disappointed to hear about your experience with the level of care and the distress you felt during your stay. We strive to provide an exceptional experience for every patient, and we regret that this was not reflected in your visit. Please reach out to our Patient Experience team at 440-960-3796 so we can address your concerns directly.
Tracey Parker
1 month ago
1

Very poor care...absolutely inept staff. Really bad with children. I could not be more unhappy with the lack of care my loved one recieved.

Response from the owner
We regret to hear about your experience with your loved one’s care. We strive to provide an exceptional experience for all patients and their families. Please contact our Patient Experience team at 440-960-3796 so we may better understand and address your concerns.
Danielle Stanziano
2 months ago
1

They don't fix the issues you are having, they try to admit you to the psychward because you are having chest pain and a panic attack because of the chest pain, even if you are seen a lot in a short period of time, They shouldn't look at you differently, especially if your drug tests come back all negative, Needing help is needing help, I came in by ambulance because I got dizzy and fell after puking and hit my head, The nurses gave complete attitudes and they all talked crap right outside my door really loud about me because I've been seen a lot in a short period of time, I got dizzy and fell in the bathroom, I pulled the cord and no one came, I had to get up myself once the dizziness went away, The nurses saw me get up to go to the bathroom, they knew it was me, they were busy on their phones and didn't care. This place is great for not helping and making you seem like you're batshit crazy for having heart palpitations and and wanting to pass out, Even when your blood tests come back abnormal, they do nothing or say nothing besides you're fine, they wouldn't even come when I pressed my call button and im 4 weeks pregnant. Really heartless people. Update, Cardiologist and OB said the heart palpitations and anxiety from said palpitations are normal and common in first trimester of pregnancy, They never once factored in pregnancy hormones and what it does to the body, they just marked down anxiety disorder and label you crazy!

Response from the owner
We regret to hear about your experience during your visit. We understand your concern regarding response times, staff interactions, and how your symptoms were addressed. We strive to provide an exceptional experience for all patients and regret that your visit did not reflect those standards. Please feel free to contact our Patient Experience team at 440-960-3796 so we can learn more about what happened and work to improve our services.
Winsome Sprowl
2 months ago
5

I had surgery at Lorain Mercy in March. I can not speak highly enough for every single Nurse, OR, Dr, PT, food service, etc, that I came in contact with during my stay. Kudos to each of you! The only concern I had was this. There are not enough pillows on the neuro floor. Keep up the good work, it is appreciated!

Response from the owner
Thank you for sharing your experience and kind words about our nurses, OR team, doctors, physical therapists and food service staff. We’re glad to know you felt well cared for during your stay. Your feedback about pillow availability on the neuro floor is appreciated and will be shared with the team to help enhance patient comfort. We value your support!
Tyler Richards
2 months ago
1

Poor treatment from nurses. I brought my pregnant fiance back in after the medicine that was given to her had reactions she fell in the bathroom and hit her head due to dizziness. Her body keeps going numb she's been trying to use the call button an let the nurses know what's going on. Every time they walk in the room they inform us that they will let a nurse know. It's been going on 4 and a half 5 hours an not even. A Dr has been in. I get that there's alot of patients an we arnt top of the list but it sure would be nice to atleast stop in for two seconds to let us know what's going on. I HIGHLY DO NOT RECOMEND THIS HOSPITAL FOR LOVED ONES YOU CARE ABOUT !!!

Response from the owner
We regret to hear about your experience with the communication and responsiveness during your fiancé’s visit. We strive to provide an exceptional experience and apologize for any distress this may have caused. Please contact our Patient Experience team at 440-960-3796 so we can better understand what happened and address your concerns.
S. October
2 months ago
5

Very grateful to the kind nurses and doctors at this hospital. Every time I go here, they're helpful and always get me out in a reasonable amount of time. Extremely satisfied with me experiences here.

Response from the owner
Thank you for sharing your positive experience. We’re delighted to hear that our nurses and doctors have been helpful and efficient, and that you leave our facility feeling satisfied each time. Your kind words will be shared with the entire team.
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