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New River Valley Community Services – New Horizons

7191 Warden Court Radford, VA 24141
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About New River Valley Community Services – New Horizons

Located in Radford, Virginia is the New River Valley Community Services New Horizons facility. This is a crisis stabilization unit that serves both men and women who are experiencing acute mental health issues. They can also support you if your crisis exists alongside substance abuse or chemical dependency.

This facility offers a supportive environment to stabilize your body. It’s not a large scale facility, but rather a smaller size center that offers more personalized care.

This facility is open 24 hours a day and operates under New Review Community Services, an organization that provides comprehensive treatment for adults navigating an addiction dependency.

Crisis Intervention

New River Community Services has different programs in place to support residents from all backgrounds including those involved in the criminal justice system. There’s a service here called the New River Valley Crisis Intervention team which deploys when individuals call local police because of a mental health crisis.

Acting as a jail diversion service, this program has successfully helped juveniles and adults receive appropriate treatment as opposed to traditional incarceration.

There are other programs here for court involved individuals including recovery court services and treatment tracks that address the needs of families as well.

Evidence Based Therapies

Medication assisted treatment (MAT) is available through New Horizons and the New River Valley Community Services organization. You’ll be enrolled in an outpatient program or receiving services through one of their other programs to start MAT.

As you work through MAT, you’ll also be involved in different support groups that meet weekly. Among the support groups available are the Suboxone group, a women’s circle, and a skills development group.

Facility Overview

Calendar icon 5 - 7
Avg Length of Stay in Days

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Latest Reviews

Jay Of Earth (Jay Of Earth)
3 weeks ago on Google
1
WARNING: DO NOT EMAIL THE 401 PEER CENTER!!!! WARNING: NRVCS profits off of TDO's. NRVCS, and the "mental health professionals" in the community have been known to submit false information without evidence to the courts for unlawful TDO's. NRVCS has facilities to hold individuals where they threaten to hold you indefinitely if you don't comply by consuming their medications. Calling the cops for a wellness check is their go-to for any situations they don't have another solution for. If a wellness check doesn't provide the desired results for them, they will look for a reason to request a Custody Order. This organization is a scam. They don't know the services available in the community. They won't help you in a crisis. They refused to comply with my request for accommodations to communicate via text. Update 2025: DO NOT EMAIL THE 401 PEER CENTER!!!! I sent an email for support to the 401 Peer Center. It was ignored. I sent 4 more emails over the course of 2 weeks. These emails received no reply, but, instead, NRVCS requested a wellness check on me - The wellness check proved that I was fine. Over a month later, I sent another email outlining how my emails to the 401 Peer Center were a mistake and they had caused more stress in my life. After receiving that email, NRVCS placed a Custody Order on me, ordered a Temporary Detention Order accusing me of Psychosis because my upstairs neighbors were creating nuisance noises, and refused to believe video evidence of my claims that included a decibel meter. I was sent to a facility 1.5 hours away from my home where they could not provide for my specialty diet BUT recognized that NRVCS had lied on their TDO, I was fine, and they let me go home within a reasonable time. NRVCS paid for the facilities, but not the ride home. Additionally, let's not forget the first right of our rights as clients of NRVCS, "To receive services in the least restrictive environment, and to be free from any unnecessary use of seclusion, restriction, or time out. To be treated with dignity and in a professional and courteous manner; to be protected from harm including abuse, harassment, neglect and exploitation." Yet, I was handcuffed to a hospital bed after being taken from my home for sending an email outlining my mistakes for previously emailing the 401 Peer Center.
The “Beast” Master
1 month ago on Google
1
I started coming here when I was just 8 years old. Without going into the specifics of my medical history, I’ll simply say this: I’ve been a patient here for 21 years — a very long time. I’ve always appreciated the hands-off approach, which suited me well, as I’ve always been a private, independent person. I’ve been on the same medications since childhood, and for nearly two decades, I was never asked to do lab work — no blood tests, nothing invasive. The case managers have consistently been the most positive part of my experience. And Dr. Freeben, who saw me from age 8 to 16, was by far my favorite therapist. She understood me, respected my boundaries, and truly cared. After she retired to start a family, I transitioned into adult care — and that’s when things began to change. Even then, my current therapist — who I’ll soon be parting ways with — didn’t immediately push for blood work. For the first few years, my needle phobia was respected. But once I turned 27, the testing began. Despite being clear about my fear, the policy shifted, and blood tests became routine. It’s worth noting that I’m not the only one in my family who’s had issues here. My cousin and uncle were both patients, but when cannabis was still illegal, they were given an ultimatum: stop using it, or NRVCS would stop treating them. They both left and started going to the Salem center, which, by all accounts, offered even worse care. It was disappointing then — especially now that cannabis is legal and widely accepted. Which brings me to the real issue: these blood tests. Officially, they’re to monitor for harmful side effects from medication — and while that sounds reasonable, there’s a quiet second purpose no one wants to admit. These labs are also used to drug test patients. It’s surveillance disguised as care. And that’s not what I came here for. I did not sign up for surveillance — I signed up for therapy. So I’m done
Abner Osorio
4 months ago on Google
1
Left me essentially locked in a room for hours, and didn't respect my wishes to go home, and I felt trapped and unsafe. Do not go here.
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6.1 / 10

Accepted Insurance

New River Valley Community Services – New Horizons works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

intensive-outpatient iconIntensive Outpatient

Clients in an intensive outpatient rehab (IOP) benefit from robust support but often do not require the high-level supervision and round-the-clock clinical care provided in an inpatient setting. Clients engage in multiple therapeutic sessions weekly, with most programs requiring between nine and 20 treatment hours per week. Intensive outpatient rehabs provide a wide array of evidence-based services, including addiction counseling, recovery-focused life skills training, holistic therapies, and medication assisted treatment (MAT).

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) offers a structured environment for intensive treatment of behavioral and substance use disorders. PHP treatment can consist of sessions ranging from 6-8 hours per day for an average of 90 days. You can often expect to engage in behavioral therapies, such as cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT), and receive medication. PHP treatment is often covered either fully or partially by insurance providers.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Alcohol use disorder, which is often used interchangeably with the term alcoholism, is a chronic, relapsing condition. While it is characterized by harmful patterns of alcohol use and physical dependence on the substance, the condition can be managed and treated. Effective alcohol rehab in Virginia is available in a variety of formats, including inpatient, outpatient, medication-assisted therapy, and mutual-support groups.

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

opium iconOpioid Addiction

Virginia provides substance abuse treatment for individuals struggling with addiction and co-occurring mental health disorders. These programs incorporate evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and trauma-informed care. With a variety of treatment options available, including outpatient, inpatient, and residential programs, you can find personalized care to support you in achieving sobriety and learning the skills to maintain long-term recovery.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

For those experiencing mental health challenges, including substance use disorder, dialectical behavior therapy in Virginia offers an evidence based method of treatment. This therapy teaches skills for emotional regulation and interpersonal relations so you can break free from negative patterns.

Amenities

  • private iconPrivate Setting
  • weight iconGym
  • private-room iconPrivate Rooms
  • recreation iconRecreation Room
  • hiking-poles iconWalking Trails

Staff & Accreditations

Staff

Cheri Warburton

Chair

Kelly Edmonson

Vice-Chair

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Virginia

Contact Information

Building icon

7191 Warden Court
Radford, VA 24141

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Courtney Myers, MS

Rehab in Cities Near Radford

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Reviews of New River Valley Community Services – New Horizons

2.43/5 (20 reviews)
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Reviews

1

The worst experience of my life was visiting this place, the service they gave me was very mediocre, the therapists are disorganized and very unprofessional, waiting lists are eternal, if some day you are in need of hiring a service like the one they provide in I recommend t ... Read More

Reviewed on 2/1/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (19 reviews)
Jay Of Earth (Jay Of Earth)
3 weeks ago
1

WARNING: DO NOT EMAIL THE 401 PEER CENTER!!!! WARNING: NRVCS profits off of TDO's. NRVCS, and the "mental health professionals" in the community have been known to submit false information without evidence to the courts for unlawful TDO's. NRVCS has facilities to hold individuals where they threaten to hold you indefinitely if you don't comply by consuming their medications. Calling the cops for a wellness check is their go-to for any situations they don't have another solution for. If a wellness check doesn't provide the desired results for them, they will look for a reason to request a Custody Order. This organization is a scam. They don't know the services available in the community. They won't help you in a crisis. They refused to comply with my request for accommodations to communicate via text. Update 2025: DO NOT EMAIL THE 401 PEER CENTER!!!! I sent an email for support to the 401 Peer Center. It was ignored. I sent 4 more emails over the course of 2 weeks. These emails received no reply, but, instead, NRVCS requested a wellness check on me - The wellness check proved that I was fine. Over a month later, I sent another email outlining how my emails to the 401 Peer Center were a mistake and they had caused more stress in my life. After receiving that email, NRVCS placed a Custody Order on me, ordered a Temporary Detention Order accusing me of Psychosis because my upstairs neighbors were creating nuisance noises, and refused to believe video evidence of my claims that included a decibel meter. I was sent to a facility 1.5 hours away from my home where they could not provide for my specialty diet BUT recognized that NRVCS had lied on their TDO, I was fine, and they let me go home within a reasonable time. NRVCS paid for the facilities, but not the ride home. Additionally, let's not forget the first right of our rights as clients of NRVCS, "To receive services in the least restrictive environment, and to be free from any unnecessary use of seclusion, restriction, or time out. To be treated with dignity and in a professional and courteous manner; to be protected from harm including abuse, harassment, neglect and exploitation." Yet, I was handcuffed to a hospital bed after being taken from my home for sending an email outlining my mistakes for previously emailing the 401 Peer Center.

The “Beast” Master
1 month ago
1

I started coming here when I was just 8 years old. Without going into the specifics of my medical history, I’ll simply say this: I’ve been a patient here for 21 years — a very long time. I’ve always appreciated the hands-off approach, which suited me well, as I’ve always been a private, independent person. I’ve been on the same medications since childhood, and for nearly two decades, I was never asked to do lab work — no blood tests, nothing invasive. The case managers have consistently been the most positive part of my experience. And Dr. Freeben, who saw me from age 8 to 16, was by far my favorite therapist. She understood me, respected my boundaries, and truly cared. After she retired to start a family, I transitioned into adult care — and that’s when things began to change. Even then, my current therapist — who I’ll soon be parting ways with — didn’t immediately push for blood work. For the first few years, my needle phobia was respected. But once I turned 27, the testing began. Despite being clear about my fear, the policy shifted, and blood tests became routine. It’s worth noting that I’m not the only one in my family who’s had issues here. My cousin and uncle were both patients, but when cannabis was still illegal, they were given an ultimatum: stop using it, or NRVCS would stop treating them. They both left and started going to the Salem center, which, by all accounts, offered even worse care. It was disappointing then — especially now that cannabis is legal and widely accepted. Which brings me to the real issue: these blood tests. Officially, they’re to monitor for harmful side effects from medication — and while that sounds reasonable, there’s a quiet second purpose no one wants to admit. These labs are also used to drug test patients. It’s surveillance disguised as care. And that’s not what I came here for. I did not sign up for surveillance — I signed up for therapy. So I’m done

Abner Osorio
4 months ago
1

Left me essentially locked in a room for hours, and didn't respect my wishes to go home, and I felt trapped and unsafe. Do not go here.

Carmen Mason
5 months ago
5

I came from Loudoun County, Virginia, the wealthiest county in the United States. NRVCS is LIGHTYEARS beyond what Loudoun County offers. I probably can't even get into much detail, but mostly just, probably the opposite of what most people end up receiving in most other places, from level of care and attention, to excellent, helpful, LOGICAL, respectful, resourceful, dedicated, personalized experts in virtually any social services arena. Amazing, competent, caring and thorough staff, I personally cannot thank this place enough. NRVCS has helped me change my life around in a very efficient matter. They don't do "cookie- cutter" help. They help on so many levels on virtually any issues you could imagine. NRVCS should serve as an example to the entire nation on how to use community resources to ACTUALLY help people. I cannot recommend or thank them enough.

Hope
5 months ago
1

If you call access which is through nrvcs in a crisis they hang up on you.

Meredith King
10 months ago
5

I will recommend NRVCS in Radford to any and everyone. They care. They listen. And they work with you. My psychiatrist took one session to fix my sleep habits and my counselor. Oh man. She is the best person ever on this earth. Thank you NRVCS. You really did save me and my life.

Olivia Jane
1 year ago
5

I’ve used NRVCS for about 2 years and I can honestly say they are the only facility that has ever truly cared about my mental well being. I’ve been seeing my doctor for quite a while and I have made a huge improvement since being in her care. With my diagnosis, most doctors give up after a while or never even really try other than prescribe a cocktail of meds. My doctor at NRVCS takes time to listen and cares enough to make the right medical decisions for my mental and physical well being. NRVCS in my opinion is the best place I’ve gone to. I also highly recommend their crisis center. An amazing resource that helps a lot if you’re in desperate need. These people truly care IF you treat them with respect :)).

Christie Strawbridge
1 year ago
1

STAY VERY FAR AWAY IF YOU ARE OR SUSPECT YOU HAVE AUTISM OR ADHD! THEY WILL GASLIGHT YOU OUT OF TREATMENT!

Sean
1 year ago
1

Expect to get a bill for 1000 dollars for speaking to a nurse , the offices are nice tho

Amber Raine Hollar
1 year ago
5

NRVCS has helped me a lot.

Michael Presgraves
1 year ago
1

James the director treated a friend of mine who is in recovery like dirt and has given our recovery meeting such a hard time that we were finally forced to find a new meeting place. This place is about the $$ not the people. Garbage.

Curtis Sanders
1 year ago
1

I'm a current client of NRVCS and signed up for Sub/MAT program I've been going for almost a month and have yet to get to a doctor and get my Sub so I've decided I'm not going backwhats the use of I'm not getting the medication needed I'm not talking to anymore therapist doesn't do any good

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