New Season Treatment Center – St. Charles

If I could give less stars I would! The sick who want so much to get better and sober go to this st. Charles clinic to get caring, compassionate help they were promised by the government entities running it. The sick come in every day for months to work up to a half way decent dosage of methadone so they don't withdraw and be in severe pain! See, it's all very much physical and mental for these human beings. The people who work there don't have the right perspective for this most important job. Bunch of egos, bad policies, inconsistent, speaking down to patients, disregarding other ailments most dope sick people have from years of doing drugs. Some of my adult son's organs are failing. He has violent seizures. As sick as he is/was he went to that clinic every day for 8 months until he could really feel a difference. Like maybe he can kick his 15 year fentanyl habit. Then he got promoted at the clinic to only go once a week for dosing and that took a lot of weight off him cause he could see and feel the progress, the hope of a good future. Long car rides involved in his push to succeed. Then his stomach got upset one morning and he threw it up. So next dose he added a touch of kool-aid cause throwing it up makes him back track a day. When the rulers of new seasons on 2027 campus drive st. Charles mo saw him sip kool-aid after dosing they got enraged and told him from now on he has to start coming back every day again. My son said why, I just won't drink anything with it, calm down. But they said he must be taking too much if he's puking. No, his organs have been abused from years of drugs. Don't start him over, he literally doesn't have the strength! So now they have caused a scene that will eventually take my n son's quality of life away because he doesn't want to go back every day. He's a grown man, trying to survive and the people running the place are treating him like a kid getting punished. I'm so heartbroken because I was finally getting my son back and now he's curled in a ball riveted in so much pain. How can people be so cruel when they are getting paid to help?! Please someone...help mu son

Absolutely the worst place. You will get no help from these people.

First, I'd like to start off by saying this place will not help you and will dismiss everything you have to say and violate your rights. Tia is very rude and disrespectful along with counselor Derek especially. Formal Complaint Regarding Patient Rights Violations at New Season Treatment Center – St. Charles, MO Dear [Clinic Director or New Season Customer Service Department], On August 7, 2025, I am writing to formally complain about the mistreatment I have experienced at the New Season Treatment Center located at 2027 Campus Drive, St. Charles, MO 63301. As a patient in your opioid treatment program (OTP), I am entitled to respectful, dignified, and patient-centered care under federal regulations (42 CFR Part 8) and SAMHSA guidelines. Unfortunately, my experiences at your facility have violated these patient rights. Specifically, I have encountered the following issues: On August 7, 2025 and a lot of times before, I faced excessive wait times for dosing, which disrupted my work schedule and violated my right to timely access to care. I have been denied adequate counseling sessions, despite SAMHSA’s requirement for comprehensive counseling in medication-assisted treatment (MAT). On Aug 7, 2025 I was told one-on-one counseling was unavailable due to staff shortages. If not enough people were there for group counseling it would be cancelled too. I experienced disrespectful treatment from staff members who dismissed my concerns about my methadone dosage and my other illnesses...I have seizures and stomach issues I tried explaining but they spoke to me in a condescending manner and tried to punish me. These incidents violate my rights to: Timely and Accessible Care: Federal guidelines require OTPs to minimize barriers like excessive wait times or inflexible scheduling. Comprehensive Treatment: SAMHSA mandates that MAT include sufficient counseling (individual, group, or family), which I have not consistently received. Respectful Treatment: Patients are entitled to stigma-free, dignified care, free from dismissive or demeaning behavior. Confidentiality: My treatment information must be protected under HIPAA and 42 CFR Part 2. Fair Grievance Process: I have the right to file complaints without retaliation and receive a timely response. These issues align with concerns reported in patient reviews of the St. Charles clinic, including long wait times (often 2+ hours), lack of one-on-one counseling due to overburdened staff, and scheduling conflicts that hinder employment. This mistreatment has caused me severe anxiety and has stopped my progress to recovery as I had to stop cold turkey after coming to this God forsaken place every day for 6 months and once a week for 2 months. Now they want me to come back every day again. I just don't have the strength! They were supposed to support me not sabotage my recovery and undermine my progress with their egos, attitudes and control issues. And I was really starting to feel better. I respectfully request the following actions to address these violations: A formal investigation into the incidents described and immediate corrective measures to ensure compliance with patient rights and SAMHSA guidelines.