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Niagara Falls Memorial Medical Center – Behavioral Health

621 10th Street Niagara Falls, NY 14301
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Niagara Falls Memorial Medical Center - Behavioral Health NY 14301

About Niagara Falls Memorial Medical Center – Behavioral Health

Niagara Falls Memorial Medical Center – Behavioral Health focuses on a comprehensive approach to mental health treatment. If addiction is the primary diagnosis, clients are encouraged to seek treatment at a drug rehab center. Programming at this location is offered on an outpatient basis.

Outpatient Treatment
The outpatient program offers individual therapy, group classes, psychiatric care, medication management, wellness education, community support, and physical fitness activities. Individual therapy is catered to the unique needs of each client.

Private Insurance
Niagara Falls Memorial Medical Center – Behavioral Health accepts most insurance plans including Aetna, Anthem, Magellan, and United Healthcare. Out of network benefits may vary, so it’s important to contact your insurance provider to learn more about treatment coverage.

Latest Reviews

Red Illusions
2 weeks ago on Google
1
Not a place for pediatric psychiatric patients. My daughter ingested a potentially lethal amount of medication while in the er awaiting to be sent to pediatric psychiatric unit. Doctors have falsified documentation to cover up my daughters in hospital overdose. I have voiced my concerns and asked to speak with administration and nobody is helping me. Do not count on this hospital to ensure safety of your children and maintain integrity. I have sounded the alarm on the lapses and false documentation to everyone i have come in contact with in this hospital and nobody is trying to fix this. I just keep getting the run around. Staff is short, overworked and unable to accomodate the needs of patients who require 1:1 supervision often times placing one staff to watch two or more patients as was done with my daughter. Please review your current policies. My daughter could of died in this hospital. No child or mother should ever experience this. Please reevaluate your policies procedures and staffing issues. Ensure patient safety. Ensure integrity is maintained. Just trying to be heard. My daughter survived the overdose thank god. Please take corrective action so no other patient/ family experiences the distress and emotional strain while already seeking help. I was accused of providing my daughter opiates and cocaine while she was in the hospital only to find out the test was an error. There are lab tests on my daughters medical records that were never done. Drs are trying to cover up error and my concerns are going unheard.
Jason
3 weeks ago on Google
1
Do Not Go here! Case manager’s don’t do jobs! You have a better chance of getting struck by lightning than getting anything done at this hospital. Been calling for days so I can get my script filled, either been lied to or just bounced around a bunch. Healthcare isn’t an easy job but these people really set the bar low. Trying to just get my script filled being told I can’t because I have to see the doctor that appt isn’t for another month!!! They’ve got me a dangerous drugs to stop cold turkey and are not even trying a little to help. They knew I didn’t have a primary care doctor but didn’t listen nor cared!
Sarah
1 month ago on Google
1
I've waited 12 years to say this don't ever go to this hospital to give birth. If you have to drive to Buffalo for care. I wouldn't even take the devil themselves to this hospital. I got treated like a dog here. I felt embarrassed and mistreated after giving birth by the staff. I got told I had to use paper towels on my newborns bottom after I used up all the 80 count wipes in a three day stay they provided because they only provided one package of wipes per baby per birth by the nurses there. Then I had my belonging searched because they were afraid I was taking the "extra stuff" at wasn't even given to me. I will never step foot in that hospital again even if I'm dying. There are better hospitals even in Niagara County. Hell Lockport Memorial Hospital is better than that cesspool.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Accepted Insurance

Niagara Falls Memorial Medical Center – Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

partial-hospitalization iconPartial Hospitalization Program

The partial hospitalization program (PHP) level of care offers short-term, intensive rehab for individuals with acute symptoms that require focused management but don't require 24/7 care. PHP treatment provides structured programming (i.e. individual and group therapy) and allows you to return home in the evening. PHP treatment typically meets weekly for a minimum of 20 hours with the duration typically averaging 90 days. While PHP treatment cost can vary, it is often covered by most providers.

24-hour icon24-Hour Clinical Care

For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

intensive-outpatient iconIntensive Outpatient

Clients who enroll in an intensive outpatient program (IOP) are typically either in early recovery or are experiencing a crisis that increases their relapse risk. These programs promote clients' sustained sobriety through robust support, including multiple, extended care sessions per week. Intensive outpatient treatment often encompasses an array of services, including psychotherapy, recovery education, and evidence-based holistic therapies, such as acupuncture and meditation. Many outpatient rehabs also offer medication assisted treatment (MAT).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Alcohol rehab in New York can help individuals overcome alcoholism. This alcohol addiction is characterized by drinking alcohol compulsively, being unable to control how much you drink, and feeling anxious or stressed when you're not drinking. Treatment for alcohol addiction may involve brief intervention, an outpatient program, or inpatient alcohol rehab in New York. The main goal of treatment is to stop alcohol use to improve quality of life.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

opium iconOpioid Addiction

In New York you'll find substance abuse treatment programs that can help you address your addiction, and any co-occurring mental health disorders. These programs utilize evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and psychodynamic approaches to help you achieve recovery and new tools to sustain it. With various treatment options available, including outpatient, inpatient, and residential programs, you'll be able to find the resources and right level of care you need to effectively treat your addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
seniors-program thumbnail image

Seniors Program

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

In addiction treatment, recreational therapy focuses on engaging you in healthy activities to help reduce your cravings and improve your mental well being. You might engage in activities like cooking classes, hiking, group sports, or swimming as a constructive outlet for stress and emotions that help your recovery.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Amenities

  • weight iconGym
  • recreation iconRecreation Room
  • private-room iconPrivate Rooms
  • hiking-poles iconWalking Trails

Staff & Accreditations

Staff

James C. Roscetti

Chair, BOD

Margaret M. Toohey

Secretary, BOD

Cynthia A. Bianco

Vice Chair, BOD

Charles G. Rader, PhD

Treasurer, BOD

Rajinder P.S. Bajwa, MD, FIDSA

Chief of Infectious Disease divsion, Memorial Medical Center

Vijay Bojedla, MD

VP & Chief Medical Officer Memorial Medical Center

Joseph A. Ruffolo

President & CEO Memorial Medical Center

Judith A. Nolan Powell

BOD

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: New York

Contact Information

Building icon

621 10th Street
Niagara Falls, NY 14301

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Niagara Falls

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Reviews of Niagara Falls Memorial Medical Center – Behavioral Health

2.3/5 (262 reviews)
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Google Reviews

2.3 (262 reviews)
Evelyn Calhoun
2 weeks ago
5

Red Illusions
2 weeks ago
1

Not a place for pediatric psychiatric patients. My daughter ingested a potentially lethal amount of medication while in the er awaiting to be sent to pediatric psychiatric unit. Doctors have falsified documentation to cover up my daughters in hospital overdose. I have voiced my concerns and asked to speak with administration and nobody is helping me. Do not count on this hospital to ensure safety of your children and maintain integrity. I have sounded the alarm on the lapses and false documentation to everyone i have come in contact with in this hospital and nobody is trying to fix this. I just keep getting the run around. Staff is short, overworked and unable to accomodate the needs of patients who require 1:1 supervision often times placing one staff to watch two or more patients as was done with my daughter. Please review your current policies. My daughter could of died in this hospital. No child or mother should ever experience this. Please reevaluate your policies procedures and staffing issues. Ensure patient safety. Ensure integrity is maintained. Just trying to be heard. My daughter survived the overdose thank god. Please take corrective action so no other patient/ family experiences the distress and emotional strain while already seeking help. I was accused of providing my daughter opiates and cocaine while she was in the hospital only to find out the test was an error. There are lab tests on my daughters medical records that were never done. Drs are trying to cover up error and my concerns are going unheard.

Jason
3 weeks ago
1

Do Not Go here! Case manager’s don’t do jobs! You have a better chance of getting struck by lightning than getting anything done at this hospital. Been calling for days so I can get my script filled, either been lied to or just bounced around a bunch. Healthcare isn’t an easy job but these people really set the bar low. Trying to just get my script filled being told I can’t because I have to see the doctor that appt isn’t for another month!!! They’ve got me a dangerous drugs to stop cold turkey and are not even trying a little to help. They knew I didn’t have a primary care doctor but didn’t listen nor cared!

A Bruno
4 weeks ago
5

Sarah
1 month ago
1

I've waited 12 years to say this don't ever go to this hospital to give birth. If you have to drive to Buffalo for care. I wouldn't even take the devil themselves to this hospital. I got treated like a dog here. I felt embarrassed and mistreated after giving birth by the staff. I got told I had to use paper towels on my newborns bottom after I used up all the 80 count wipes in a three day stay they provided because they only provided one package of wipes per baby per birth by the nurses there. Then I had my belonging searched because they were afraid I was taking the "extra stuff" at wasn't even given to me. I will never step foot in that hospital again even if I'm dying. There are better hospitals even in Niagara County. Hell Lockport Memorial Hospital is better than that cesspool.

keith peterson
1 month ago
4

Let me start by saying I knew they were short staffed nurses. The nurse who took care of me did the best job she could. She even put up with my lame jokes.

Amanda Rogers
1 month ago
3

Stabidy (Stabidy)
1 month ago
1

sat there for 7 hours with a heart related issue. took a dude in with a spider bite that came in 6 hours after me along with a bunch of people and when i approached the staff about it they got crappy with me about it... even going to dispute the charges with my insurance company... what ever you do.. do not go to this hospital unless your wanting to die in the waiting room cause they do not give a flying rats arse about their patient's they even lost my blood samples!

Katherine Pauletti
1 month ago
1

The average 2.2 rating is likely inflated given that one must provide at least one star to post a review. I'm sure the other one stars would've liked to have given zero stars instead - I know I would've. tldr; Nurse Faith and at least one P.A. are condescending towards patients and treat them with disdain. Steer clear of this "emergency" room. Emergency medicine is highly stressful, but if you respond with disdain to rightfully frustrated patients who have been waiting hours to speak with a doctor, then maybe you are not at all suited for a highly stressful work environment. NFMMC appears to have several ill-suited staff members, such as Nurse Faith and a female Physician's Assistant whose name I did not get. Nurse Faith was condescending when asked when a doctor might finally visit, considering it had been 4.5 hours since registering in the ER, 4 hours since meds were recommended by the triage nurse, and approximately 3 hours since X-rays were taken by a tech. Four and a half hours and no sign of any doctor, nor any communication as to when one might be available? It could've been worse - we could've been ER Patient #2 who had been waiting for 8 hours without having met with a doctor. INEXCUSABLE. Enter the Physician's Assistant (P.A.) who was incredibly rude to ER Patient #2 across the way from us. ER Patient #2 expressed to the P.A. that she had been waiting for more than 8 hours to see a doctor and was about to leave. Not even a "Sorry you've been waiting for so long. It'll be about XX hours/minutes longer." The P.A.'s response was so unprofessional that ER Patient #3, who happens to be an R.N. elsewhere, expressed to ER Patient #2 her shock at how ER Patient #2 was spoken to by the P.A. INEXCUSABLE. Very little care was shown to patients in this ER. Steer clear.

Cherie Hernandez
1 month ago
2

Christina
1 month ago
1

The reason I give a one, is self admitted to the hospital. The ambulance 🚑, and the reception laughed at me. I was there for help, I felt ashamed. Shame on all the people who were so unprofessional, cruel and made me feel like I was worthless. I have no problem being contacted either. Such a shame people who are really suffering are treated like this. Do NOT go here for a scratch, a eye missing or anything! Callous isn't even the word to describe such treatment.

Response from the owner
Hi Christina. I’m sorry you had a negative experience and would like to learn more. If you feel comfortable, would you provide some contact information to matt.villnave@nfmmc.org ? Thank you.
Mr.manuel Marquez
2 months ago
5

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