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Niagara Falls Memorial Medical Center – Behavioral Health

621 10th Street Niagara Falls, NY 14301
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Niagara Falls Memorial Medical Center - Behavioral Health NY 14301

About Niagara Falls Memorial Medical Center – Behavioral Health

Niagara Falls Memorial Medical Center – Behavioral Health, located in Niagara Falls, New York, is the arm of the medical facility that supports individuals navigating challenging medical situations and life challenges.

Niagara Falls Memorial Medical Center – Behavioral Health focuses on a comprehensive approach to mental health treatment. If addiction is the primary diagnosis, clients are encouraged to seek treatment at a drug rehab center. Programming at this location is offered on an outpatient basis.

Outpatient Treatment
The outpatient program offers individual therapy, group classes, psychiatric care, medication management, wellness education, community support, and physical fitness activities. Individual therapy is catered to the unique needs of each client.

Private Insurance
Niagara Falls Memorial Medical Center – Behavioral Health accepts most insurance plans including Aetna, Anthem, Magellan, and United Healthcare. Out of network benefits may vary, so it’s important to contact your insurance provider to learn more about treatment coverage.

Latest Reviews

James Williams
2 months ago on Google
1
I'm sick flu and I been sitting in this cold waiting room for a bed to open up.terrible service here.i feel sicker ready to go to my car and turn the heat up.its not busy here.shame on this place
Response from the owner2 months ago
Thank you for sharing your feedback regarding your experience. Ensuring our patients' comfort and providing timely care are very important to us. We'd appreciate the opportunity to discuss your concerns directly. Please contact us at 716-278-4605 so we can address this matter further. Your input helps us continuously enhance the care we provide.
N
2 months ago on Google
1
Elderly patient not bathed for 9 days, not taken to the bathroom, not given water to drink. Every experience at this hospital has been awful. You want me to call you? I think instead I will file a neglect claim.
Response from the owner1 month ago
We re sorry to hear about your experience and take concerns like this seriously. We would appreciate the opportunity to learn more and address any issues. Please contact us at 716-278-4605 so we can assist you further.
Alec Brown
2 months ago on Google
1
It's fine for the Dr's and nurses to miss appointments or call off when they want but if you miss an appointment it's a big deal mental health medication is important to receive in a fast and timely process this has been an on going peoblem where we ou make appointments or are given an appointment date for a medication that's suppoes to be administered by a nurse but it's kinda hard for that to happen when they're not at their job on the date of the medication appointment. The place is a joke as far as mental health services go their adult mental health program is run more like a preschool than a mental health groups
Response from the owner2 months ago
Thank you for sharing your feedback regarding appointment scheduling and medication administration. Providing timely and consistent mental health care is very important to us. We would appreciate the opportunity to discuss your concerns directly. Please contact us at 716-278-4605 so we can further address this matter. Your input helps us continuously enhance the care we provide.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.4 / 10

Location

Accepted Insurance

Niagara Falls Memorial Medical Center – Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
The partial hospitalization program (PHP) level of care offers short-term, intensive rehab for individuals with acute symptoms that require focused management but don't require 24/7 care. PHP treatment provides structured programming (i.e. individual and group therapy) and allows you to return home in the evening. PHP treatment typically meets weekly for a minimum of 20 hours with the duration typically averaging 90 days. While PHP treatment cost can vary, it is often covered by most providers.
24-hour icon24-Hour Clinical Care
For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

In addiction treatment, recreational therapy focuses on engaging you in healthy activities to help reduce your cravings and improve your mental well being. You might engage in activities like cooking classes, hiking, group sports, or swimming as a constructive outlet for stress and emotions that help your recovery.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Staff

James C. Roscetti

Chair, BOD

Margaret M. Toohey

Secretary, BOD

Cynthia A. Bianco

Vice Chair, BOD

Charles G. Rader, PhD

Treasurer, BOD

Rajinder P.S. Bajwa, MD, FIDSA

Chief of Infectious Disease divsion, Memorial Medical Center

Vijay Bojedla, MD

VP & Chief Medical Officer Memorial Medical Center

Joseph A. Ruffolo

President & CEO Memorial Medical Center

Judith A. Nolan Powell

BOD

Contact Information

Phone icon (716) 278-4000
Building icon

621 10th Street
Niagara Falls, NY 14301

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

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Reviews of Niagara Falls Memorial Medical Center – Behavioral Health

2.2/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (100 reviews)
Chelsea Di Gregorio
2 weeks ago
1

My fiance had a seazure at work and was taken here they compleatly ignored everything he said. They wanted to do a cat scan and he said there is no point ive alrwady had one before and it didnt tell them anything still they made him do it then he tells them no kepra because it makes him have more seizure and they still gave him a script of it annnd put a dose in his iv now i have to watch him because he is prone to more seizures. As i said three years ago and even longer THIS PLACE IS A JOKE. just tear it down and start over. Also no hospital should only have 2 doctors there

Bruce Bass
1 month ago
1

DO BETTER!! This ER is a JOKE!! I’m the caregiver for my fiancé who has a TBI and can’t remember a lot of things. The triage nurse rudely said patient only, and refused my entrance with my g/f. DO BETTER!!

Matt Villnave
1 month ago
5

We are lucky to have Niagara Falls Memorial Medical Center is this community.

Response from the ownerInvalid relative date format:
Thank you for leaving a review of your positive experience at NFMMC! We strive for 5 star outcomes and experiences for every patient we care for.
James Williams
2 months ago
1

I'm sick flu and I been sitting in this cold waiting room for a bed to open up.terrible service here.i feel sicker ready to go to my car and turn the heat up.its not busy here.shame on this place

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback regarding your experience. Ensuring our patients' comfort and providing timely care are very important to us. We'd appreciate the opportunity to discuss your concerns directly. Please contact us at 716-278-4605 so we can address this matter further. Your input helps us continuously enhance the care we provide.
N
2 months ago
1

Elderly patient not bathed for 9 days, not taken to the bathroom, not given water to drink. Every experience at this hospital has been awful. You want me to call you? I think instead I will file a neglect claim.

Response from the ownerInvalid relative date format:
We’re sorry to hear about your experience and take concerns like this seriously. We would appreciate the opportunity to learn more and address any issues. Please contact us at 716-278-4605 so we can assist you further.
Alec Brown
2 months ago
1

It's fine for the Dr's and nurses to miss appointments or call off when they want but if you miss an appointment it's a big deal mental health medication is important to receive in a fast and timely process this has been an on going peoblem where we ou make appointments or are given an appointment date for a medication that's suppoes to be administered by a nurse but it's kinda hard for that to happen when they're not at their job on the date of the medication appointment. The place is a joke as far as mental health services go their adult mental health program is run more like a preschool than a mental health groups

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback regarding appointment scheduling and medication administration. Providing timely and consistent mental health care is very important to us. We would appreciate the opportunity to discuss your concerns directly. Please contact us at 716-278-4605 so we can further address this matter. Your input helps us continuously enhance the care we provide.
Albert Testa
3 months ago
1

Went to the Summit location today for a 1:30 appointment. Waiting room was full to the brim with people that had been waiting a long time. Got to the room and was left for over and hour with no sign of seeing the doctor anytime soon. I wish I could say this is isolate but it isn’t. This is the worst run office I’ve ever gone to. The fault is mine for not switching sooner but that will be corrected. The desk staff is disengaged, generally playing on their phone which is ironic since I get get them to answer the office phone whenever I call. Just embarrassing. Thst said Dr Jensen is a rock star but one doctor can’t do it all

Response from the ownerInvalid relative date format:
We value all feedback as it helps us improve our practice. We’re thrilled that Dr. Jensen was able to provide the care you expect, and we’re committed to making sure our office operates more smoothly moving forward. We appreciate your patience and understanding.
dakota williams
4 months ago
1

my grandmother came in on an ambulance, with chest pains never had this before, radiating thru her back and hypertensive. got in that ambulance at 1pm it’s now 4pm. no bed still. A JOKE.

Angel Huey
4 months ago
1

If I could give zero stars, I would. After reading numerous other reviews about this hospital and its rehab facility, it’s clear that what happened to my father was not an isolated incident & clearly proves that it has happened to counteless families. This place has a history of neglect, and I want to share what happened to my dad so others can see the truth. My father passed away on January 29, 2025, while under the care of this hospital. His death was preventable, and the lack of proper medical attention he received is absolutely unacceptable. They failed to Provide Communication Access for my father, as well. New York State law requires hospitals to provide interpreter services for patients with communication disabilities, yet this hospital blatantly ignored that requirement. My father was Deaf, and rather than ensuring he had proper communication access, the staff did nothing. When I asked why he wasn’t provided an interpreter, I was told, “We don’t provide that kind of service here,” and “We weren’t aware that he was Deaf until you got here.” That was a lie—his medical records clearly stated that he was Deaf, and there was even a note taped to the wall. Instead of accommodating him properly, they isolated him. They attempted to use a dry-erase board to communicate, despite the fact that he could barely move his hands. A nurse became visibly frustrated with him when he couldn’t respond quickly enough, treating him with disrespect and impatience instead of the care and understanding he deserved. When I arrived, I was horrified by my father’s condition. He was nothing but skin and bones—a shocking difference from how he looked just weeks earlier. I immediately asked why he was so malnourished, but nothing the hospital told me made sense. My father kept telling me he was hungry and that he felt ignored and neglected. If they had been properly feeding him, he wouldn’t have looked the way he did. That’s when I learned what had actually been happening. His feeding tube had been leaking for days ( who knows how long prior) and the staff failed to check why. When two new nurses finally examined him, they discovered that the tube had been completely out of his body, just lying on his chest, covered in buildup. It had not been cleaned or replaced in days. It proves that this has been a repeated cycle & the start of why he was getting these infections in the first place. He ultimately died from starvation and infections caused by improper feeding tube care. A nurse admitted to me that they knew what needed to be done but never did it. Another nurse told me that the only way to help him was to move him to a percussion bed to clear the buildup in his chest—but they never did that either. Stated that if she mentioned it, she could lose her job & to keep pushing till he received one. Clearly my efforts meant nothing. This Hospital Failed My Father. The lack of care, neglect, and outright failure to follow medical standards at this hospital directly led to my father’s death. He did not have to die. If the staff had done their jobs—if they had provided proper communication access, monitored his feeding tube, and taken his condition seriously—he would still be alive today. This hospital failed him, and I will never stop speaking out about what happened. What you did is unforgivable, and no family should have to experience this kind of negligence and mistreatment. This facility should not be trusted with anyone’s life. This has been going on long enough.

Josh Herman
4 months ago
1

Should give me a settlement because of my dead family and my personal childhood injuries being ignored by their staff for a decade of visiting about 8 times in the past. They wanted a diagnosis that didn't match with my PTSD from dead loved ones and my broken neck I had at five years old. I want money from they they suck the can driver even drove away yesterday making me walk six miles to get to a phone and call for a ride in 30° cold with terrible wind.

David Virella jr
4 months ago
1

This place is so horrible I've been sitting here for 7 hours this place is so bad employees get away with so much when it comes to doctors and nurses they literally sit around and talk crap about the patience I've been sitting here listening from the past 3 hours no assistance no nurses load doctor no one to discharge me is hospital needs a complete been around

Andrew Carney
4 months ago
1

Receptionist in the ER is clearly incompetent.took 40 minutes to check one person In. like are you guys serious.what idiot is running this place. Also takes over an hour for them to call one person

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