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Pyramid Healthcare Inc. – Asheville

119 Tunnel Road, Suite D Asheville, NC 28805
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Top 10 Rehab In Asheville
October Road NC 28805

About Pyramid Healthcare Inc. – Asheville

October Road specializes in outpatient medication assisted treatment. This Asheville, North Carolina, methadone clinic treats adults with opioid addiction and mental health conditions. They accept most private insurers and Medicaid and work with you to find appropriate payment plans if you’re worried about affording treatment.

You’ll work with your case manager to create a customized treatment plan that fits your unique situation. Their comprehensive therapeutic interventions include assessments, addiction education, support groups, individual therapy and family programs.

If you struggle with opioid use disorder, medication assisted treatment may benefit your recovery journey. Their program prescribes medications like methadone, Subutex, Vivitrol and Suboxone. These medications can help you manage withdrawal symptoms and cravings to promote long term recovery.

One thing that stands out to me is their facility size. You can access individualized care from a multidisciplinary team of addiction experts. They’re dedicated to personalized care so you don’t feel like just a number. You’ll be greeted by staff who know you by name and are there to help you reach recovery. Having a supportive recovery environment can help you feel motivated and receptive to treatment.

Latest Reviews

J. Alex Nava
2 months ago on Google
5
First & foremost,I would like to personally thank all the staff @ Oct Rd for the wonderful job they all do..I have struggled with a substance abuse problem the majority of my life..never believing I would ever live a sober lifestyle..but today I'm in recovery,today my sobriety is something I value..the support,tools & a place I finally felt comfortable sharing my daily struggles,past,present have really made the difference..Oct Rd does save lives!!I'm the perfect example & proof,what they do works..so if you're thinking about making a change..give October road a chance..P.S. know it won't be easy,you may even slip..but pick yourself up,cause the rewards will be endless..
Response from the owner1 year ago
Hi Jose Alex Nava, thank you so much for your positive comments about October Road, Inc.! We have shared your comments with staff and management.
Amanda Davis
2 months ago on Google
4
Overall a great way to get on track with mental health and sobriety. I wouldn t necessarily recommend this for long term use just from my personal experience. After 5 years of treatment I started to feel like another number. My therapist started seeming checked out and stopped asking about my sobriety struggles and honestly I found myself doing most of the talking through the appointment.Everyone at the facility was always super nice and helpful. I wouldn t be who I was without finding October Road.
Amy Gilbert
2 months ago on Google
5
I am so grateful for all the help I've gotten here , they have helped me grow into the person I am today.
Response from the owner2 months ago
Amy Gilbert, thank you for the high star rating!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.4 / 10

Location

Accepted Insurance

Pyramid Healthcare Inc. – Asheville works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • car iconPrivate Transportation

Staff & Accreditations

Staff

Bridget Cain, LCSW-A, LCAS, CSI

VP of Operations

Jenn Bandzwolek, LCAS, LCSW, CSI

Regional Clinical Director

Tim Morgan, MPA

Regional Director of Performance Improvement

Brady Schroer, DO

Medical Director

Gabriell Harkey, CADC

Executive Director

Colleen Barcus, LCSW, LCAS

Executive Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 218562

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: North Carolina
License Number: MHL-011-272

Contact Information

Phone icon (866) 489-2686
Building icon

119 Tunnel Road
Suite D
Asheville NC, 28805

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Asheville

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Reviews of Pyramid Healthcare Inc. – Asheville

3.96/5 (105 reviews)
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Reviews

1

My son was referred to October road missed one appt.then received a letter stating he missed 3 and could be dropped from program.i called for him to say he was in the hospital again person on phone was rude and hung up phone when I was explaining ,is this how we get help for ... Read More

Reviewed on 12/16/2019
1

october road is for profit. They were not able to get me in within a monthfor mental health treatment after discharge from hospital even though I have severe mental illness and addiction disorder. They are outrageously expensive for addiction treatment. Then you get unexpect ... Read More

Reviewed on 7/10/2019
5

I could not have had a better experience . the staff was excellent and knew their stuff. I from the holistic approach to treatment from a great staff. The housing was excellent and the program allowed me to focus on my recovery and connected me with 12 step network through ... Read More

Reviewed on 5/9/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Michell Alexander
3 weeks ago
5

Marci and Liz are AWESOME!!!! Being in a house with 13 other females can be a challenge but the program itself is a really good program if you work it. You put effort into it and you will succeed and get what you need but if you halfass it it's not going to help. Staff was very compassionate and helpful. Food was AMAZING

Damien Roth
1 month ago
5

This place is amazing. The staff is wonderful, and really care about helping people and giving them the tools to overcome substance abuse. They have saved my life and provided me with a second chance to live. I will always be grateful for the support, dedication, kindness, and open minded spirit October Road has brought to me, as well as forever grateful to the staff for providing me with the tools to live my life to the fullest.

Response from the ownerInvalid relative date format:
Damien Roth, thank you for your kind words and this wonderful review!
Explore More Just By Living Moment 2 Moment (EMJBLM2M)
1 month ago
5

Staff is very helpful. Thank you. I don’t think we should put extra labels inside our bags for safety reasons. Just a suggestion. Thank you for all y'all do. 5/2/25. I’ve been lucky to work with various staff members here. Chelsea Moore has been a big help. Thank you for holding me accountable and working with me on various different time commitments. You are a blessing to October Road. Even when I do all the complaining.

Response from the ownerInvalid relative date format:
Jenna Vanas, thank you for the high star rating!
Margaret Sawyer
1 month ago
5

The staff at October Road was always there to help in any way so I could feel safe and successful complete my journey .The councilors that came to my home were awsome and truly cared for my wellbeing . It’s a great place

Response from the ownerInvalid relative date format:
Margaret Sawyer, we are so happy to read such a great review about October Road Asheville Medicaid Addiction Treatment Center!
J. Alex Nava
2 months ago
5

First & foremost,I would like to personally thank all the staff @ Oct Rd for the wonderful job they all do..I have struggled with a substance abuse problem the majority of my life..never believing I would ever live a sober lifestyle..but today I'm in recovery,today my sobriety is something I value..the support,tools & a place I finally felt comfortable sharing my daily struggles,past,present have really made the difference..Oct Rd does save lives!!I'm the perfect example & proof,what they do works..so if you're thinking about making a change..give October road a chance.. P.S. know it won't be easy,you may even slip..but pick yourself up,cause the rewards will be endless..✌️✌️

Response from the ownerInvalid relative date format:
Hi Jose Alex Nava, thank you so much for your positive comments about October Road, Inc.! We have shared your comments with staff and management.
Amanda Davis
2 months ago
4

Overall a great way to get on track with mental health and sobriety. I wouldn’t necessarily recommend this for long term use just from my personal experience. After 5 years of treatment I started to feel like another number. My therapist started seeming checked out and stopped asking about my sobriety struggles and honestly I found myself doing most of the talking through the appointment. Everyone at the facility was always super nice and helpful. I wouldn’t be who I was without finding October Road.

Response from the ownerInvalid relative date format:
Thank you for taking the time to provide comments. We take pride in the quality of the services we provide, and it brings us joy when our program succeeds in helping clients achieve and sustain recovery.
alex blum
2 months ago
5

Response from the owner2 months ago
Alex Blum, thank you for the high star rating!
Amy Gilbert
2 months ago
5

I am so grateful for all the help I've gotten here , they have helped me grow into the person I am today.

Response from the ownerInvalid relative date format:
Amy Gilbert, thank you for the high star rating!
Wayne Ashton
3 months ago
3

It was the best low cost program I'd experienced to date. The only complaint I have is there is a massive breakdown in policy when it comes to clients within the program. Structure is the cornerstone of recovery and when rules and guidelines are put to print they become the law. When cancer emerges they try to remove it asap. Cancerous people should be the same. If it's 3 strikes and out , no more chances should be available. When cardinal rules are broken absolute intolerance should be practiced. So when every one is blatantly ignored it affects everyone's recovery. When concerns are brought to staff they are met with cynicism and ignored. This garners a distrust and instills those in early recovery a sense that one's life and journey is some how disregarded due to who we are,or the transgression massed in the past. That it's ok to continue to live like we are still using only without the substance. Ultimately we are not a client or patient or of any consequence. What the powers that be saw was only dollar signs. So if they can squeeze a few more days from insurance that is what comes first. I was deeply disappointed that they'd allow that one bad egg to wreak havoc daily, amassing countless genuine and serious complaints, grievances, and in one case a mans freedom. At least 4-5 altercations bordering on violence directly in correlations with one mans actions. When it's 30 men all in accord with removing the cancerous entity, all with valid, honest, sometimes fearful grievances, there should be no question as to what action ought be made. When staff, some in positions earned through gaining trust, hard work and dedication to helping, also parrot the clients concerns. A quick and painless removal is mandatory. Instead they ignore trusted servants and the people they've promised to help. Instead falling for the manipulation and lies that are cultivated through our pre recovery ways of life. Other then this one serious and inexcusable fault the program was great. Learning to live again is presented so that it becomes a new norm. Classes are more like a psychology course, and not the cookie cutter kindergarten early recovery drivel they spoon feed you at most other places.

Response from the ownerInvalid relative date format:
Your feedback helps us improve, so thank you for taking the time to leave us a review. If you are willing, please contact us at reviews@pyramidhc.com so we can discuss your comments further. We look forward to hearing from you.
Poppen Report
4 months ago
1

Horrible... Even after having insurance they still billed me. Very sad,all they wanted was money.

Response from the ownerInvalid relative date format:
We regret when our services are not up to the standards we strive for. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience atreviews@pyramidhc.com.
Shay Lossiah
4 months ago
5

Because of October road i completed my first rehab session & left with over 30 days sober to start off my recovery. It was helpful being placed in a nice big house without it feeling like an institution! Being there with several other women was daunting at first but helped me to understand other people's forms of addiction & everyone came from different backgrounds and had different paths but we all had the same goal to recover. Almost everyone of the employees were in recovery themselves whether it was 2 yrs or 10 yrs, it was more reassuring & motivating when they had been through all the same things themselves. It made it easier to relate to them and actually hold onto their advice and leadership. I have nothing but lots of Love to those amazing women. Marcy, Liz, Tonya, Cierra, Mel, Allison, Madi and even Maria from the front desk... her energy and character was enough of a welcome itself & i am forever grateful to have met them, they helped me in more ways than they get credit for. 🫶

Response from the ownerInvalid relative date format:
Thank you for taking the time to provide comments. We take pride in the quality of the services we provide, and it brings us joy when our program succeeds in helping clients achieve and sustain recovery.
Orlando Rosario
5 months ago
5

Response from the owner5 months ago
Orlando Rosario, thank you for the high star rating!
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