800-784-1361
From maintenance to doctors, everyone is kind and courteous. I was treated like a person and not like a number. The room was nice and spacious. I think they have almost everything you need in here
About Queens Medical Center – Behavioral Health
Queens Medical Center in Honolulu, Hawaii, is a medical facility that addresses a range of emergency, medical, and mental health issues. They have a dedicated behavioral health department that works with you if you have a mental health struggle or are working through a substance use disorder.
There are both inpatient and outpatient treatment services here. Their outpatient day treatment program is highly ranked and recognized as one of the state’s most comprehensive programs for adults who have a dual diagnosis.
Although they support adults, they also have services for children and adolescents as well. Additionally, there are supports in place to help your family and other loved ones learn how to best serve you during recovery too.
Work With Multiple Health Specialists
During your treatment here, you’ll get to work with a diverse selection of specialized health professionals and specialists with different areas of expertise. This might include dietitians, nutritionists, and even chaplains. This type of whole person approach to recovery allows you to address different aspects of your mental, physical and emotional health. By doing so, this allows you to work towards the best version of yourself healthwise so that you can focus on your addiction treatment.
Family Treatment Center
The Behavioral Health Department here also has a very well structured program for families offered through their Family Treatment Center. Within this program, you and your family will work with a multidisciplinary team of professionals, learning different strategies, skills, and therapies that can be used at home.
These services not only educate your loved ones on how to support you during recovery, but they allow you to have a support system in place so that you can transition back into your home life with skills that will help you succeed.
Latest Reviews
A family member visited the punchbowl facility. Staff relocated that family member more than several times. Along the way, they lost, misplaced, the personal belongings of that family member. Items included clothes; wallet: IDs, credit cards, etc; cell phone. False information was given to that member, and staff seems to be of no help.
Staff is quick to respond in a manner which shows lack of "Aloha." Eagerly to play the 'not my responsibility ' card, passing the issue to another department. The tone that takes place, would suggest this happens often, as staff are nonchalant about it. No empathy, no concern.
THIS PLACE WILL SCAM YOU. I was extremely dehydrated from food poisoning. Drove myself to this hospital. I came into this center and they gave me two IV bags and zophran for the nausea and had me wait in the waiting area They charged me almost $5000 for these services, my insurance was making me pay $1400 of it but said themselves that it was ridiculous the amount they are charging. Insurance had already process the claim and sent me the “patient responsibility amount” which was that $1400. Then all the sudden the hospital sends me a bill for the $5000. I called my insurance and they stated that two days after they processed the claim with the hospital July 23rd, the hospital changed the line items to the insurance company to make it reflect as if all the services they provided are out of network, which my insurance even said that is not correct and they have NEVER seen something like this. They are doing this because insurance can negotiate the amount they pay the hospital whereas the patient has to pay the full to the penny amount. Be careful with this hospital, they will try and trick you. Further action is being taken. $5k for 2 bags of saline in the WAITING ROOM, and some nausea meds is insane.
I had an unfortunate emergency room visit several years ago--a very nasty case of COVID. We notified two different hospital staff members that I tested positive for COVID. The staff did not notify the doctor of this, so he ran a full virus blood panel on me which costed $2,500.
This simple lapse in communication, on top of severely delayed billing, means I am being slapped with an ER bill two years later for $3,200. I already paid them $300 a year ago, and thought this was resolved. I'm really disappointed in our healthcare system and feel like it's impossible to get transparent, timely billing. I didn't need the virus panel and I wished I would have received this bill much sooner.
Rehab Score
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6.7 / 10
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Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Partial Hospitalization Program
A partial hospitalization program (PHP) provides short-term intensive rehab for those who don't require 24-hour care. You can commute to and from treatment each day, giving you the flexibility to continue your daily activities while receiving care. Typical PHPs require you to attend a minimum of 20 hours weekly for an average of 90 days. While costs can vary, PHP treatment is often fully covered by insurance. PHP treatment offers comprehensive therapy sessions that may include medication management and relapse prevention strategies.
Intensive Outpatient
Intensive outpatient programs (IOP) enable clients to live at home and continue working or attending school while also receiving robust therapeutic support for addiction. Clients attend multiple treatment sessions per week, where they typically receive a combination of psychotherapy, addiction education and recovery skills training, and evidence-based complementary care. Medication assisted treatment (MAT) is also available in many intensive outpatient rehabs. Treatment typically involves between nine and 20 therapeutic hours weekly. IOP is ideal for clients in early recovery.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Alcohol use disorder (AUD), also called alcoholism, can be mild, moderate, or severe. Symptoms include being unable to limit alcohol consumption and feeling strong cravings to drink alcohol. Individuals with AUD may have tried to quit drinking but were unsuccessful. Typically, professional rehab in Hawaii is necessary to help individuals overcome alcohol addiction. This treatment provides the necessary evidence-based therapies, medication, and support for long-term recovery.
Drug rehab in Hawaii is for individuals suffering from substance use disorders. Treatment addresses the many issues involved with addiction, typically through a combination of medical and psychotherapy treatments.
Opioid AddictionIn Hawaii, substance abuse treatment programs address addiction and co-occurring mental health conditions. Care levels include outpatient, inpatient, and partial hospitalization. Therapies like cognitive behavioral therapy, or dialectical behavioral therapy, equine therapy, mindfulness-based therapy, skills training, and recovery groups can help you to establish a solid recovery and develop a support system (or strengthen an existing one) to increase your chances of long-term recovery success.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff & Accreditations
Staff
Jason C. Chang
President & CEO
Naleen Naupaka Andrade, MD
Executive VP
Robin Kalohelani, RN, MSN/Ed, CCM, FACHE
COO
Linda Puu, RN, MSN
Chief Nursing Executive
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
1301 Punchbowl street
Honolulu, HI 96813
Get Help Now - 808-762-6426
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Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Nikki Wisher, BA
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