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Adventist Health Castle Medical Center

640 Ulukahiki Street Kailua, HI 96734
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Castle Medical Center HI 96734

About Adventist Health Castle Medical Center

Scenic Kailua, Hawaii, is home to Adventist Health Castle. This is a full service hospital providing inpatient care for those experiencing mental health struggles. Their mental health unit has 29 beds available.

It’s not unreasonable for people to develop fears when they seek treatment. A common concern you might be experiencing yourself is that you won’t get adequate attention for your problems and thus won’t get appropriate care. After all, who hasn’t been to a hospital and felt overlooked or that their health wasn’t a priority?

Adventist Health Castle’s mental health unit is a 29 bed unit, meaning they serve only 29 people at a time. This means the multidisciplinary staff can give everyone more undivided attention, and your experience will be more personal. I like that they maintain a small number of beds without sacrificing quality level care.

Many reviews of Adventist Health Castle point towards a positive customer service experience, with a recurring theme being the responsive care that clients received.

Latest Reviews

Vincent Mendes
2 months ago on Google
5
Treated me like family
Response from the owner1 month ago
Vincent, we sincerely thank you for the high star rating!
Tina Alvarez
2 months ago on Google
5
Exceptional Dr.Loui/Oncology and staff. Very personable. I liked that he spent time getting to know me as a person before being the Dr and knowing me as a cancer patient
Sonya Nicley
2 months ago on Google
5
I had excellent care.
Response from the owner2 months ago
Hi there, thank you for taking the time to leave such a great review and rating. Have a great day!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Accepted Insurance

Adventist Health Castle Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

HMSA

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Staff

Kerry Heinrich

CHAIR & CEO

Eric Stevens

VC & President

Roger Palmer, MD

COS

Erik Vandenburgh

VC & President

Contact Information

Phone icon (808) 263-5500
Building icon

640 Ulukahiki Street
Kailua, HI 96734

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Kailua

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Reviews of Adventist Health Castle Medical Center

4.71/5 (102 reviews)
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Reviews

5

I had a great experience in this center, the receptionist, the nurses, the doctors and, the technicians were very professional and extremely pleasant, the care they give to the patients is wonderful, very professional.

Reviewed on 3/14/2019
5

I’ve been clean and sober 30.5 yrs. Castle was the beginning.

Reviewed on 12/1/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.7 (100 reviews)
joseph tafiti
1 week ago
5

I just want to see thank you to everybody who helped me when I was there for my first and second operation and to the nurses in the emergency room thank you so much and to doctors and everyone thank you so much and may God continue to bless you and your work🫶🏼🙏🤙🏼

Revonda Apo-Boyle
1 week ago
5

I received 100% patient care, from the ER staff working the night shift on May 4th 2025, appreciated the following ER staff that took care of my needs, Malan, Cody, Bethany, Amy, kanoe, Dr. G.

Response from the ownerInvalid relative date format:
Hi, thank you so much for this positive review!
Melissa Cohn
1 week ago
5

The staff at Castle are always warm, professional and caring. Our ohana have used their services for years and only have positive things to say. Keep it up!

Response from the ownerInvalid relative date format:
Melissa, thank you for taking the time to leave a review; we’ll be sure to pass your comments on to our team!
susie KAIO
1 week ago
5

During my appointment for my mammogram here was very good. The customer service here was ultimately very friendly and fast. Came back for a better look at my mammogram. Was told that they that they needed a better look. Again the service here was fast, friendly and informative. I find my visits here always superb. Thank you Castle Hospital staff and doctors.

Response from the ownerInvalid relative date format:
Hello, thanks for taking the time to leave us positive feedback! Have a great day!
ward Hustace
1 week ago
5

Thank you to all the Castle doctors and nurses for there expertise in what they do to help people get better! I felt very comfortable knowing that I was in good hands!! Thank You!

Response from the ownerInvalid relative date format:
Hello, thank you for the great review!
Antoinette Darby
1 week ago
5

Everyone from the nurses to the doctors were all very attentive focused patient loving I was so very happy that I was there at that hospital and got care and through that I was able to obtain other doctors through castle that will be able to help me in my health plan I would recommend going there to anyone I have already recommended people to go there because it was just wonderful I mean it was a wonderful being sick but the care that was received was wonderful so I thank the people of Castle Adventist healthcare thank you.

Response from the ownerInvalid relative date format:
Thank you for the positive review! We work hard to provide the best quality of care.
Khiante' Davis
2 weeks ago
3

Most of my experiences in the hospital or with doctors themselves have been excellent n I would never even think about going anywhere else..my 3 stars Is for the operator I called just now to get some information n of course it was late so she couldn't transfer me but I was confused n trying to understand what was going on..when I ended the call I apologized for my confusion n she hung up on me..I was gonna call back to get her name to complain on her directly but decided to make a review instead in hopes they would reach out..pick a better operator bc one who is in medical Healthcare n should be helping others even when it might be a dumb question or something they feel they don't need to answer..they should always be respectful n I dont appreciate being hung up on..she was rude..

Response from the ownerInvalid relative date format:
Hello, Khiante'. Your review is important to us and we're very sorry about your experience. We'd love to speak with you directly so that we can find a resolution. Will you please contact us at myexperience@ah.org?
Mark Brandle
2 weeks ago
3

I had an MRI recently. While they did offer music during the test, it was difficult to hear over the sounds of the MRI. Voice updates from the technician weren't heard very well. The technician had trouble in administering the contrast agent. It took 4 attempts. (I have to have monthly blood work. The lab rarely has a problem in finding a vein).

Response from the ownerInvalid relative date format:
Hello. We work hard to provide the best quality of care. We would like the opportunity to work with you directly regarding this review. Could you please reach out to us at myexperience@ah.org at your earliest convenience? Thank you.
Cliff Hahn
2 weeks ago
5

Shout out to the quality care of the ER team, especially on a Friday afternoon. Everybody was super professional, friendly, knowledgeable and thorough. No one wants to go to ER but, if you end up here, they'll take great care of you.

Response from the ownerInvalid relative date format:
Hi Cliff, thank you for your kind words!
Kylee Larsen
2 weeks ago
1

Not the same Castle hospital I grew up with.. ER doctors lack basic emergency medicine skills… and they all seem stuck under the thumb of policy and protocol made up by money hungry corporate America.

Response from the ownerInvalid relative date format:
Hello Kylee Larsen and thank you for your review. We're very sorry about your experience and we would appreciate the chance to work with you personally. Would you please reach out to us at myexperience@ah.org at your convenience? We hope to hear from you soon.
Brandon Liwanag
2 weeks ago
5

The technician who did my echocardiogram was very polite and professional; I felt safe and respected.

Response from the ownerInvalid relative date format:
Hello Brandon, thanks for taking the time to leave us positive feedback! Have a great day!
Stan A
2 weeks ago
5

From entering the hospital, everyone was great. Exactly like my last surgery. Thank you all of you for making me feel comfortable before I get another knee surgery done. Thank you for all your love and aloha.

Response from the ownerInvalid relative date format:
Stan, thanks for taking the time to leave us positive feedback! Have a great day!
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