A terrible experience, every week we have different therapist and we have to start from the beggining and that makes us lose more time. Very disappointing
About Rushford
This facility is the regional authority for mental health conditions and substance use problems, which may be government mandated for criminal justice experienced individuals who are referred to them. They can also help you medically detox from opiate withdrawals.
Holistic options like yoga and exercise are provided and shouldn’t be overlooked. Because they value the whole process approach, they’re also able to modify your own regiment and send you to other, more intensive considerations, if necessary.
One client said they liked their intensive day treatment options. They also have Spanish language services.
Fact checked and written by:
Courtney Myers, MS
Edited by:
Courtney Myers, MS
Facility Overview
26 Number of Available Beds
Latest Reviews
I would put no stars if I could. Karen Robinson the boss at rushford completely treated me disrespectfully. She walked me out every time because she felt like she couldn't trust me but I'm a trustworthy person and can walk myself out of the building. While I was there Vanessa Figueroa my case manager at the time flirted with me and somehow I was the one who got in trouble because I accepted her friend request on Skype. She lied and said I was the problem. It's always the client that gets blamed. Don't trust Karen don't trust anybody there all they care about is money in there pockets, themselves and see you as the problem.
Update- thank you for finally firing Vanessa Figueroa. Although Karen is still there. Hopefully she won't be for long. They treated me like I wasn't even human.
Response from the owner1 month ago
We strive for a better experience than the one you received. Please reach out to one of our patient advocates at BHNAdvocacy@hhchealth.org and someone will be in touch.
People go to Rushford for HELP. Don’t bother. This facility has proven to be nothing more than a pencil pushing, insurance collecting, pill mill. Year after year, month after month, week after week, utterly USELESS. No individualized plans/goal setting or monitoring of individual progress or lac k thereof. Clinicians are evidently not accountable to any oversight. The medical director, Dr. Allen, and the entirety of this facility’s staff and operations needs serious investigative scrutiny.
I'm only giving one star here because a fat zero isn't offered . Where do I start with this place , my son has been here , the lack of care is disgraceful that he felt worse when leaving. They are so unprofessional including the lobby staff. Today I go for an appointment to meet a case manager for my son. When I checked in with Julissa I was told she'd let Sabrina know I was there. When 15 min passed I went to the window and asked what's going on . Julissa assured me Sabrina was there because she saw her in the morning. Now a total of 25 min pass that I'm still waiting and Julissa says a supervisor will be out to talk to me. When two supposed supervisors came out to me , I was told Sabrina was out sick today and they called her clients but yet I wasn't called nor on her list of appointments. I had just spoken to her last Wed for 30 min and made 5 consecutive appointments. My son will NEVER go to this place again and neither will I even entertain them trying to help and assist with the things he needs. WARNING- DO NOT GIVE THIS PLACE A THOUGHT WHAT SO EVER- STAY AWAY!!!
Response from the owner1 month ago
We strive for a better experience than the one you received. Please reach out to one of our patient advocates at Shawn.Mawhiney@hhchealth.org and someone will be in touch. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.7 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Typically seen as a first step in the recovery process, medically assisted detox generally takes place in an inpatient setting under the 24/7 supervision of licensed medical professionals. It is considered the safest way to remove addictive drugs from your body. The length of a medical detox program is individualized, but it often takes around 5-7 days.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Connecticut provides the professional support that is often necessary to break free from drug dependency. With proper treatment, individuals can make changes that restore balance and health to their lives and achieve long-term recovery.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Private Setting
Staff & Accreditations
Staff
John Santopietro, MD, DFAPA
Physician-in-Chief, Behavioral Health Network, Senior VP, Hartford HealthCare
James F. O’Dea, Ph.D., MBA
Senior VP, Behavioral Health Network
J. Craig Allen, Medical Director
Paul V. Maloney
Regional VP – Finance
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
883 Paddock Avenue
Meriden, CT 06450
Get Help Now - 860-264-6018
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