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San Antonio Behavioral Healthcare Hospital

8550 Huebne Rd San Antonio, TX 78240
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San Antonio Behavioral Healthcare Hospital TX 78240

About San Antonio Behavioral Healthcare Hospital

San Antonio Behavioral Healthcare Hospital is a mental healthcare facility for children, adolescents and adults in San Antonio, Texas. They offer age specific inpatient and outpatient treatments, including special programs for veterans and active duty military. They also have a dedicated substance abuse program for adults struggling with chemical dependency. They accept self pay and private insurance.

Their addiction program includes both inpatient and outpatient tracks. If you need round the clock monitoring and immediate stabilization, you’ll start out in inpatient treatment. While you stay on site, your care team can help you detox and start your road to recovery. If you’re stable enough to live at home while you attend treatment, they offer partial hospitalization and intensive outpatient programs.

All of their programs include individual and group counseling sessions. During each session, you’ll talk with your therapist about the underlying issues and behaviors that contribute to your substance abuse. They’ll help you work through those challenges and teach you healthy ways to manage stress.

A unique feature of this facility is that they offer lots of holistic healing options at their inpatient center. In addition to therapy, medication management, and life skills training, you can participate in other services such as yoga, tai chi, art therapy, music therapy and meditation.

While some past clients report positive experiences here, it’s important to mention that others have had difficult interactions with the staff members. A lack of respect, poor communication, and an unprofessional approach are some of the commonly repeated complaints.

Latest Reviews

Debbie Rios
2 months ago on Google
5
Great service, very professional
Missy Zinsmeyer
2 months ago on Google
1
I was a patient about two years go. Worst experience of my lifetime. Filthy. All but one employee was rude and uncaring. No hot water. Food was awful. My anxiety was through the roof the entire time. I believe this facility should be shut down. No one was being cared for. I only gave one star because I couldn t leave it as none of
Edgar Rodriguez
2 months ago on Google
5
A Heartfelt Thank You to San Antonio Behavioral HealthI cannot express enough gratitude for the incredible team at San Antonio Behavioral Health. From the moment I arrived, I felt welcomed, respected, and truly cared for. Every member of the staff, from medical professionals to housekeeping, plays a crucial role in creating an environment where healing and support thrive.A special thank you to Ms. Ricki, Ms. Aby, Ms. Martha, Mr. Dalton, Ms. Jessica, Ms. Joel, Ms. Susan, Ms. Terry, and Mr. Daniel your dedication and kindness made a real difference in my journey. Each of you showed patience, compassion, and an unwavering commitment to ensuring that Veterans and active-duty service members receive the care they deserve.To the housekeeping staff, I want to personally acknowledge your hard work. Your attention to detail and professionalism do not go unnoticed. A clean and welcoming environment is a vital part of the healing process, and you all contribute more than you know.What makes this place truly special is that no one here gives up on us. The encouragement, understanding, and genuine care from the entire team remind me that I am not alone in this journey. San Antonio Behavioral Health isn t just a facility it s a place where people truly care, where they listen, and where they lift others up when they need it most.From the bottom of my heart, thank you for everything you do. Your dedication changes lives, and I am grateful to have been in your care.Edgar Rodriguez Liboy
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Camillia Mckinney

CEO

Claudelle Cummings, MSRN

Chief Nursing Officer

Cristina Scarborough

CFO

Joseph M. Hernandez III, MD

Chief Medical Officer

Barbara T. Hundley

Director of Social Services and Victory Unit

Valeria Lerma

Director of Strategic Business Initiatives

Soad L. Michelson, MD

Medical Director of Outpatient Services

Mark Ledesma

Director of Human Resources

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (210) 541-5300
Building icon

8550 Huebne Rd
San Antonio, TX 78240

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near San Antonio

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Reviews of San Antonio Behavioral Healthcare Hospital

2.6/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.6 (100 reviews)
Becky Frederick
1 week ago
1

My experience with this facility has been extremely distressing and unacceptable. I brought my daughter here seeking care, but she was discharged in significantly worse condition than when she was admitted. The staff demonstrated a concerning level of incompetence and unprofessionalism. I have saved text messages from a nurse (Dana) who referred to my daughter as "psychotic", an inaccurate characterization, considering my daughter is typically very quiet and reserved. While in their care, the facility lost her glasses, making it difficult for her to see. Upon discharge, she was disoriented and confused, which were symptoms she did not have prior to admission. She began wandering off frequently and was unable to remember her surroundings. Her dad and I had to look for her several times. Just yesterday, I received a call informing me that she had been found one mile from home, and a bystander had to call 911. Unfortunately she was readmitted to the same facility that failed her. I can only imagine what her condition will be when she returns again. Despite my 16 year medical background and knowledge of my daughter's history and reactions to medications, the staff has refused to communicate with me or allow my input, using to her age (22) as a reason to exclude me entirely from her care decisions. If the current medication regimen is clearly making her condition worse, then it should be reassessed immediately. This rigid, dismissive approach is both dangerous and negligent. I look forward to the day my daughter is home again so I can transfer her to a facility that provides competent and compassionate care. I’ve documented this entire experience, including communication from staff, and will be taking every legal step necessary to ensure my daughter never has to return to this facility again.

Response from the ownerInvalid relative date format:
Hello Ms. Frederick,<br>We sincerely apologize that the experience you had with our hospital did not provide you with the support that you needed during such a difficult time for your family. While I understand your apprehension to have your daughter with us again, we truly hope that this is a much better experience for your family and will do everything we can to ensure that it is. Please know that you can reach out to me directly should you need any further assistance.
Ivy
1 week ago
4

I liked it but they didn't give me my clothes until the 3rd day.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback. I'm glad to hear you liked the service overall. I apologize for the delay in obtaining your clothes, and I appreciate your patience. We're continuously working to improve our process to ensure quicker turnaround times. Your satisfaction is very important to us, and we hope to serve you even better in the future!
Alyssa Judd
3 weeks ago
1

This place is extremely disappointing, my daughter was taken their after a suicide attempt, they did not do anything to actually help her. My daughter and I told them we did not think it was safe for her to be released, and that she was not getting the type of help she needed. They did not care, they released her Friday night, her prescription medications still have not been sent into a pharmacy, which she needs to help keep her stabilized. I have called multiple times about it, they say it's being sent through and it hasn't. She informed me that one of the nurses called one of the patients retarded, a lot of the nurses looked down on the patients, they also never looked at my daughter's chart and didn't give her medications the first 3 days she was there and she went through withdrawals. The therapist was an absolute joke, she saw her one time, not daily like they claim. She didn't know anything and did not give my daughter any type of help on coping mechanisms or how to work through her struggles. If I could give a negative star I would, 1 star is too generous.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience. I am deeply sorry to hear about the difficulties you and your daughter faced. Your concerns are very serious, and we take feedback like this very seriously. We sincerely apologize for any distress caused and for not meeting your expectations during such a critical time. Please know that your feedback will be shared with our team to address these issues and improve our services. If you are open to discussing this further, I encourage you to contact me directly so we can try to make things right. Your daughter’s well-being is our top priority, and we are committed to learning from this to do better in the future. You can reach me at 210-592-7357.<br>
Alfred M
1 month ago
5

Due to a recent experience, staff was great and informative. Don’t let the reviews fool you. The is necessary service for you mental health and growth. Trina and Max were wonderful.

Response from the ownerInvalid relative date format:
We are incredibly glad to hear that you had a wonderful experience!! We will make sure to let Trina and Max know they are awesome!
Denise Duarte
1 month ago
1

I understand people go there to get help and sometimes they lash out however this employee didn't talk nor say without warning picked the patient up and slammed her down. And walked out the room. There was no need for that treatment. People should just go to Laurel Ridge. They treat everyone with respect. It was disgusting.

Response from the ownerInvalid relative date format:
Thank you for sharing your concerns. We sincerely regret any distress or negative experience you may have had. We hold ourselves to the highest standards of respectful and compassionate care and are committed to treating every patient with dignity. <br><br>While we understand that situations can be stressful, we firmly believe that respectful communication and treatment are essential. We are proud of our current standing with the Joint Commission and remain dedicated to providing quality care to all our patients. I would love to talk to you and learn more about your experience. <br><br>Regarding the hospital you mentioned, we are aware of the recent challenges they’ve faced, jeopardizing their status with Joint Commission. We are glad to know that they have been a safe resource to you in the past and you feel safe to return there should you need acute care again. Our community needs all of the mental health resources as possible. <br><br>If you’d like to discuss your experience further, please feel free to reach out. Your feedback is important to us and helps us continue to provide the best possible care. 210-592-7357
christina Raines
1 month ago
1

My child did not receive the care we are being charged for, he did not see a psychiatrist once, he was taken in by the police for a suicidal ideation. Not taken because we wanted to use resources or because we could afford the outrageous bill to follow for services never provided. He was watched by young children aging anywhere from teens to early twenties that did not provide any medical mental attention. We were told he would get referrals for after care, which we never received. We were only asked if we had a mental health facility he regularly attends. The goal here is to scam and not provide the services they promise or claim to have administered. If anything his mental health was worse when he was able to leave the facility, although as he was taken by the police due to legal reasons, we are left with a bill for nothing.

Response from the ownerInvalid relative date format:
Thank you for sharing your concerns. I want to sincerely apologize for the distress and frustration you've experienced. Your child's well-being is very important, and I take these allegations very seriously. <br><br>I have made multiple attempts to locate your son's file using your review name, but I have been unable to find any records without his actual information. I would very much like to look into this matter further and ensure that it is thoroughly investigated and properly addressed. <br><br>Please contact me directly at 210-592-7257 at your earliest convenience so we can discuss this situation in detail. <br><br>Thank you for bringing this to my attention. I look forward to speaking with you and resolving this matter appropriately.
Linda Barnesmorris
1 month ago
5

Max was excellent with my daughter admission and discharge he made both processes smooth and painless, thank you very much

Response from the ownerInvalid relative date format:
Thank you so much for your kind words! We're thrilled to hear that Max was able to make your daughter’s admission and discharge processes smooth and painless. We strive to create a positive experience for both our patients and their families, and it’s wonderful to know that Max delivered on that promise. Your feedback is greatly appreciated and will surely be passed along to him. If you need anything else in the future, please don’t hesitate to reach out.<br><br>Wishing you and your daughter all the best!
Lucinda Bozeman
1 month ago
2

Took 4 days for the therapist to get ahold of me supposedly wrong number but um. I RECEIVED 3 PHONE CALLS ON MONDAY...I received other calls including from my son....Dr never called me until I made a complaint Therapist never contacted me until I contacted the clinical director and then everyone was calling me...they changed my child's meds without talking to me or his regular Dr...and you don't abruptly stopped 2 of my kids meds which you don't do....the only good thing that has come out of this is Heddi the reception person on night shift is very calming and very helpful...my son has been there 2 weeks and also he say a medical doctor on Monday and well yeah no call to update me on that either and they supposedly calling it a cold...shouldn't a Dr call the parent to let them know....smh...Oh and I have only been asked for patient code 3 maybe 4 times from the unit nurses so who are they giving information to....Heddy I totally appreciate all you have done especially when they lost tj twice....I hope you get a raise YOU 100 PERCENT DESE

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback regarding your recent experience with our facility. We genuinely appreciate your honesty, as it helps us identify areas for improvement.<br><br>First and foremost, I want to express our gratitude for your kind words about Heddy. We're glad to hear that she provided you with calming support and excellent customer service during a challenging time. Our team is dedicated to ensuring a positive experience for our patients and their families, and it's wonderful to know that she made a difference for you.<br><br>I sincerely apologize for the mix-up in communication regarding the therapist's outreach. We take complaints seriously, and I'm pleased to hear that our leadership team responded quickly to your concerns. It's our priority to ensure that all members of our team are attentive to the needs of our patients and their families.<br><br>Regarding the changes made to your child's medications, I want to clarify that our standard protocol requires a phone call to obtain consent for any new medication changes. However, dosage adjustments fall within the existing consent provided by parents and do not necessitate a phone call. I understand how concerning this can be, and I appreciate your understanding as we strive to adhere to best practices.<br><br>Your feedback about the frequency of requests for the patient code is valuable, and we will make sure to reinforce the importance of consistent communication among our staff to ensure that information is being handled appropriately.<br><br>Thank you once again for sharing your thoughts. We are committed to improving our communication and ensuring a better experience for all families in our care. If you have any further concerns or if there’s anything else we can do to assist you, please don’t hesitate to reach out. My name is Valeria and you can call me directly at 210-592-7357. <br><br>Best Regards
Melissa Mitchell
1 month ago
5

I was there a few years ago and I was treated very well by the staff. I got to take a break to heal myself first. The therapist's there were wonderful and it brought a lot of understanding on why I was feeling bad mentally. Thank you San Antonio Behavioral Health you saved my life and because of you I am thriving and living my best life in colorado. I am forever grateful to the amazing staff

Response from the ownerInvalid relative date format:
Thank you so much for sharing your incredible journey with us! We are truly honored to hear that your time at San Antonio Behavioral Health had such a profound impact on your life. It’s heartwarming to know that our staff was able to provide the support you needed to prioritize your healing.<br><br>We’re delighted to hear that you are now thriving and living your best life in Colorado! Your kind words mean the world to us, and we are grateful to have played a part in your path to wellness. If you ever want to share more about your journey or need anything in the future, please don’t hesitate to reach out.<br><br>Wishing you continued success and happiness!
Christine
1 month ago
4

It’s honestly not a bad hospital I’ve been to clarity and it was way worse the staff are pretty chill and alright I’m super glad I went to this hospital because I met a amazing girl there 4 years ago and she is my best friend still lol thank you San Antonio behavioral health:)

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your experience with us! We're glad to hear that you had a positive experience at San Antonio Behavioral Health and that our staff made an impact on your stay. It’s wonderful to know that you not only received care here but also formed a lasting friendship that means so much to you.<br><br>We appreciate your feedback and are happy to have been a part of your journey. If there’s anything you ever need or would like to share further, please feel free to reach out.
Christina Lopez
1 month ago
5

My daughter has made best strides and the informative staff was just so sweet and empowering to me and my family! Very recommended

Response from the ownerInvalid relative date format:
Thank you so much for your heartfelt review! We are thrilled to hear that your daughter has made such wonderful strides during her time with us. It brings us joy to know that our staff was able to provide you and your family with the support and empowerment you needed. <br><br>Your recommendation means the world to us, and we are grateful to have had the opportunity to be a part of your journey. If you need anything in the future, please don’t hesitate to reach out. <br><br>Wishing you and your family all the best!
Alejandro Albarran
1 month ago
1

So my daughter was taken here and was there for about a week. In that time she received little to no actual help. After I caught therapist in a bold face lie, instead owning to it, she proceeded to die with the lie. Made up a bull**** diagnosis that even the new therapist we had to take her to said this is completely wrong. Instead of diving into actual issues, she just took my daughters first answer as 100% true. When I pressed her why she said "im building a rapport". Acted like my daughter was gonna be there for months. Was there barely a week. Therapist made no attempt to treat my daughter. Then when I spoke with her supervisor, she had already gotten in front of the issue. Reiterated to him about her lies. He stated that she not authorized to discuss medications. But I told "well she did. And because I'm on that medication, that's how I know she is lying". So gave an answer, and obviously violated protocol and also lied. So I questioned her credibility. Because lying and violating protocol makes her incompetent. Very next day after my complaint, orders for discharge were issued. Coincidence? Oh and they lost her clothes, shoes that she has on when admitted. My daughter had to leave barefoot. I waited for there "patient advocate" to idk, be an advocate for the patient but never arrived. Almost a week later still have not heard about my daughters missing property. Guess they just waiting for me to go away. Fyi, while I was waiting for her to come out, 2 other parents reported property missing. So there is an ongoing issue with patient property "disappearing" that they are doing nothing about it. Your child will come out with problems than when they went in. Once they pull the pin from grenade that's when they will discharge. But they were quick to up sell us on other services too. Kinda like taking ur car to dealership for oil change. They will call u up to sell u on their "recommendations". So the "family therapy" session was more of a sales pitch. Try Clarity instead. Good luck to u all if ur child is taken here. And if anyone from that facility is reading, I still haven't received an a call or update on my daughters missing property.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your thoughts and concerns regarding your child's recent experience. We appreciate your feedback, as it helps us to continuously improve the care we provide. I will investigate your concerns personally and ensure proper action is taken to rectify any issues found. <br><br>I understand that the recommendation for partial hospitalization may have felt like an upsell, but I want to assure you that this suggestion is grounded in evidence-based practices. Research shows that many individuals are at a significantly higher risk for suicidal thoughts and behaviors following an acute hospitalization—up to 100 times more likely. This is why a proper transition, including options like partial hospitalization, is often strongly indicated. <br><br>Our goal is to ensure the best possible outcomes for our patients, and we believe that this step can provide critical support during the transition back to everyday life. We genuinely want what is best for your child and hope to provide them with the necessary tools for a smooth recovery.<br><br>Thank you again for your insights, and please do not hesitate to reach out if you have any more questions or concerns. We are here to support both you and your child. If you can, please give me a call directly to discuss your belongings concern 210-592-7357
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