800-784-1361
20 patients in the er with IVs in their arms. Rude staff. No communication.
About SSM Health DePaul Hospital – St. Louis
SSM Health DePaul Hospital is located in Bridgeton, Missouri, a suburb on the Northwest side of St. Louis. They provide behavioral health services when you’re having difficulty coping with a mental health condition or substance use disorder but they’re also a full service hospital.
A Multidisciplinary Team Works with Community Collaborators
You work with a multidisciplinary team of counselors, psychiatrists, nurses, and specialized therapists to receive individualized care. They provide services for people of all ages, from childhood through seniors, helping you overcome drug or alcohol addiction and reducing the stigma of receiving mental health care.
They also have a one-of-a-kind collaboration with multiple community partners that bring together the clinical expertise of trusted healthcare providers to offer behavioral health urgent care for children and adolescents.
Stabilization Through Recovery Services
One of the main addiction treatment services they have here is detox and stabilization. This can be inpatient or outpatient to ensure you receive the care you need when you need it. Stabilization helps you through withdrawal from drugs or alcohol. This includes support with physical and emotional symptoms. The care is individualized to meet your needs while helping identify and develop the resources you need to continue on your recovery journey.
After stabilization, you also have access to outpatient programs to treat chemical dependency using physician oversight and masters level clinicians. Your program can include medication assisted treatment to reduce cravings and support your therapy. They specialize in dual diagnosis treatment, including for alcohol and co-occurring anxiety.
They work with many insurance providers within the area and will verify your coverage before beginning treatment.
Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Nikki Wisher, BA
Latest Reviews
Physicians and Nurse Practitioners were very professional and thorough.
The doctors and nurses at the hospital we're very nice and took good care of me. The facilities are dated and in need of many repairs. I was in different rooms throughout the hospital and the TVs did not work properly. One of my rooms had water running out of the bathroom across the floor. SSM needs to spend some money rehabilitating the hospital.
In my last appointment two additional people joined the doctor I was seeing. No one explained anything, and no one explained their function. The way they entered room and surrounded me was unsettling. I didn't really understand what was happening, I was really uncomfortable and embarrassed. I went with the flow. I ended up going to another doctor after this appointment because I didn't understand the situation and the one question that I asked, the response shut me down. I stopped talking in the appointment. I didn't feel comfortable going back. He also talked about surgery in front of them, too. I was caught a little off guard with that, and why would you have that conversation with extra people with no explanation of their presence?
The new doctor provided me with non-surgical options for the other issues I didn't feel comfortable addressing in the appointment. They explained that surgery wasn't necessary just cosmetic. It was something I understood, but also didn't comprehend because of the situation that was actively occurring while I was having the conversation with the first doctor. It took me over a month to get into the new doctor, get my questions answered, and address my issues.
The office also states that I was directly and verbally asked before anyone entered the room, and I verbally agreed to them joining, and I did not.
The Privacy Dept. stated there were only three people in the room. They also wouldn't explain what a resident was or the purpose of a resident. They fought with me, like the office manager and wouldn't answer any of my questions. I did finally get someone to explain what a resident was. They finally told me what the job title of the fourth person, but the reason they were in the room is still not clear to me.
There are a lot of unanswered questions about the appointment, the people in the room, why there was a laspe in communication, why the office workers think I verbally agreed and understood what was happening, and where or if I can get the rest of my pending questions answered.
I keep being told that the provider's memory differs from mine, but I know what I experienced. I know how I felt, and I'm struggling with understanding fully why I felt so inimitataded that I didn't stand up for myself, why no one explained anything, and why no one will answer my questions.
Be ready to be told, 'I'm sorry for any violation that you experienced, but you signed a document.' Part of the issue is, how do I understand what is happening if I have no context, I'm caught off guard, and feel like an animal in a zoo?
Be on the ready for office workers rushing into your room and getting bulldozed in your appointments. Be ready for a provider's memory to differ from yours and the whole hospital staff gang up against you and not provide information you have a right to.
Be ready for a rude office manager that won't point you in the direction of how to get your chart notes updated, will not explain how to obtain your chart information or will not let you know IT fixed your account so messages can be sent, and for that person to add additional people onto the email without explanation. As well as, telling the office staff your name along with how you viewed your appointment. What happened to anonymous feedback so their's no retaliation by the healtcare workers or office staff? The office manger had someone look at my chart info unpromted, and I don't know why. Also, to randomly be left a message that states, 'I was told to call you because the office manager said so, I understand you have questions from our last appointment.' Thanks for reaching out, trying to call back was rough...
Be ready for the Privacy department to not answer questions, be sarcastic, provide inaccurate information, and treat you horribly.
Be ready when you call with questions to be told you'll have to figure it out yourself instead of being transferred to a nurse.
I was told by the HIM Dept. to put in a complaint at a number that apparently was wrong. I keep getting told I'm not being discriminated aginst.
Good Luck...
Response from the owner1 week ago
Thank you for your review. We would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com. Please note, this response is from SSM Health on behalf of the individual provider. 
Rehab Score
Our Methodology
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7.2 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
The Youth and Family Intensive Outpatient Services is for families and teens ages 11 to 17, who are experiencing signs and symptoms of depression, anxiety and/or other mood disorders. This 4-5 week intensive outpatient program is designed specifically for teens who have significant changes in mood, behavior or personality that lasts more than a few weeks. The program is designed to treat the family as well as their youth, prevent hospitalization and ensure a smooth transition back into everyday life. The Adult Brief Treatment Outpatient Program is for adults 18 and older with a variety of mental health needs including stress, anxiety, depression, bipolar and substance use disorders. Brief treatment is designed for those adults who don’t meet inpatient criteria but could still benefit from short-term behavioral health services. The Transitional Programs For Adults & Seniors provides care to adults and seniors with a mental health disorder including, but not limited to, bipolar disorder, schizophrenia, depression, anxiety disorder. The program offers group and individual therapy and is designed to enhance the physical, mental, cognitive, and social well-being of adults and seniors.
An individual may be referred to their acute inpatient psychiatric care if the individual has a behavioral health disorder that threatens the patient’s physical well-being or the well-being of others, to the extent that 24-hour monitoring is needed. This intensive hospitalization service offers needed stability in a safe and therapeutic, but sensitive and structured, environment. At SSM Health, their senior care inpatient services are designed to provide your loved one a safe and therapeutic environment where the healing process can begin. SSM Health Behavioral Health Services provides a safe, comforting and age-appropriate environment for identifying, evaluating and treating mental health issues for children ages 3-12 and adolescents ages 13-17, who are experiencing acute psychological problems. In this supportive, structured and nurturing setting, they help the child feel comfortable and open to sharing their feelings. They also maximize the opportunity to stabilize the crisis and reintegrate the child back into the family.
SSM Health Stabilization Service is a hospital service that provides adults 18 and older with medical management of withdrawal symptoms from alcohol and opiates. It develops individualized treatments for each patient’s complex stabilization needs, and also works with patients to identify and develop those resources necessary to bring about a new beginning.
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
Completing a drug or alcohol rehab program shouldn’t spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. Through discharge planning, the treatment team can recommend a variety of community resources for follow-up care.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Substance abuse treatment programs in Missouri help individuals struggling with substance abuse and co-occurring mental health disorders. These programs utilize evidence-based therapies like cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and mindfulness-based interventions. With a range of treatment options available, including outpatient, inpatient, and residential programs, you can find the right program to meet your unique needs and improve your quality of life.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
A complete course of dialectical behavior therapy typically takes six months. Skills training happens in a group setting. You'll also attend weekly individual treatment sessions to receive coaching from a therapist. You'll work on understanding and accepting your feelings and learn how to manage them to make positive changes.
Amenities
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Residential Setting -
Private Setting -
Private Rooms -
Gym -
Meditation Room
Staff & Accreditations
Staff
Laura S. Kaiser, FACHE
President/CEO
Joan Bachleitner, JD
Chief Strategy Officer
Stephanie Duggan, MD
Chief Clinical Officer
Alexander Garza, MD
Chief Community Health Officer
Amy Wilson, DNP, RN, CPHQ
Chief Nurse Executive
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Missouri
Contact Information
12303 De Paul Drive
Bridgeton, MO 63044
Get Help Now - 314-384-4223
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