800-784-1361
Unresponsive staff, unanswered calls from treating psychiatrist and social worker. No family support or discharge support. Minimal help for my family member who was admitted here. I have requested calls to speak to administrators several times with no response. Admitting a ...
About SSM Health St. Joseph Hospital – Wentzville
They specialize in dual diagnosis including alcohol use disorder and anxiety. They offer medication assisted treatment and treatment for chemical and alcohol dependency. A substance stabilization program is also offered.
The substance stabilization program is a hospital based service. It helps medically manage withdrawal symptoms from opiates and alcohol. Some withdrawal symptoms it may help with includes seizures, hallucinations, anxiety, mood swings, cramps, sweating, increased heart rate and blood pressure. It can also help with nausea, vomiting, insomnia and confusion.
Facility Overview
77 Number of Available Beds
Latest Reviews
First and foremost, I will start out with the few positive aspects. The nursing staff in the emergency department were kind to my child. The security and receptionist at the main door were also kind to us and always friendly. The issues are more so behind closed doors so to speak.
Understandably, this is a psychiatric facility and there are procedures/ policies they must follow. However, you will receive zero communication about your child. The hospital will do as they please with medication, medical decisions, and so on without any communication or regard for the parents. Dr. Perez in the adolescent unit tells children (this comes from more than one source with very little differentiation) they'll go home on a certain day and then keeps them longer despite there being zero reason to do so. This doctor will also say they can go home "if they are behaving." I'm sorry, I didn't realize it was the doctors job to parent a child who isn't acting out at all, they were only struggling mentally. Dr Perez essentially plays mind games with kids. Staff can be seen talking to adolescent patients like it is a department of corrections facility even though it is not warranted. Furthermore, good luck getting staff to answer the phone to make a visitation appointment. There's been two instances when as soon as you politely tell them your intent to schedule said appointment, they hang up the phone. I could go way further with the negative to say the least, and I'm generally an open minded and understanding person.
I would not recommend taking your child here. There may be others who had better experiences but I can't imagine they are much better. I would advise avoiding this facility at all costs. An SSM psychology professional may tell you to go here, but I don't think they would follow their own advise.
Response from the owner3 weeks ago
Thank you for your review! We would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com. Please note, this response is from SSM Health on behalf of the individual provider.
I was admitted here a couple years ago after having a mental health crisis. I came in very late at night, and wasn't admitted until 3 or 4 AM. They do this for most incoming patients who are at risk for hurting themselves or others, but laying on that cot in the hall was a very humiliating experience. I couldn't sleep until they put me into a room which I had to share with another patient. She was very kind and we had no problems through the entire visit. I slept in that very first day. It was nice that we were allowed to move freely between our rooms to the shared spaces, or at least most of us could.
Food wise, the 3 meals a day were plentiful and they also had snack breaks between meals. They almost offered too much food, but I understand why.
Most of the staff had been very kind, although there definitely were a couple nurses who did not care at all. I have bowel issues and since I shared a room, I requested that I be allowed to use another bathroom when I really needed to go, and the nurse who was there for the day shift had made accommodations for me, while one of the nurses on overnight did not care and complained to the other staff. Sorry for not wanting to make my shared room stink because I lost the genetic lottery and got IBS. The woman in charge of group therapy and activities was an absolute delight, many of us in the unit really liked her. Most of the activities she had us do though were childish, which I was not that fond of, but there wasn't a whole lot to do there.
Speaking of staff though, there was only 1 psychiatrist for the entirety of the unit. I didn't realize this until they moved me and some others in the wing to another wing. There was no room to speak privately with the doctor, he just spoke with me in my assigned room, and visits were roughly 15 minutes each. With that, it took several days to get me on a medication and even to start talking about my issues. The doctor did listen to me about what had worked for me in the past, and I started back on that medication along with another med that made me feel high and paranoid. I stopped taking both medications after release. My release was actually delayed because of how long it took to start me on anything.
A huge issue I have with this hospital though is their visitor policy. I barely remember going over the policy when I was admitted due to how late I had been up waiting to be admitted. My mother and my siblings had come down from out of state to grab some of my things where I had been staying, and wanted to pay me a visit afterwords. They drove in from over 3 hours away, and were turned down because they didn't make an appointment. They called the hospital several times asking about me and making plans to come see me, but not until they were half an hour out talking on the phone were they told they needed an appointment. They came to the hospital anyway just to see if there was anything they could do, and were turned away. I had been in a unit as an adolescent, and even they allowed visits without making an appointment, so long as it was during visiting hours. It messed me up emotionally not being able to see my family that day.
Lastly, I want to talk about the activities they had during the day. There honestly wasn't much to do at all. There were books to read, pages to color, and a couple decks of cards. One of the books someone picked up to read had actual food stamps tucked in the front page, so I know nobody was paying any attention to the books. The coloring pages were a mix of children's and adults coloring books, and the coloring mediums they offered were crayons and washable markers. The cards from Ameristar. In my last couple days, I played cards with a group of people for hours. We played modified slapjack with the books since none of us could touch each other. If not for the card games, my days would have been super dull. There was a TV we could watch, and we were allowed to make requests for movies. They mostly played Disney IPs, which along with the coloring, made me feel infantalized.
Overall, very hit and miss.
Response from the owner3 weeks ago
Thank you for your review! I have shared your feedback with hospital president. We would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com. Please note, this response is from SSM Health on behalf of the individual provider.
Staff sucks and the doctors are lazy and dont help you waited 6 hours to not even be seen Becusse I just walked out had 2 babies with me and was here till 5 am never will i ever come here again. Thanks for not helping
Response from the owner3 weeks ago
We’re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn’t match that standard. 
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6.5 / 10
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Accepted Insurance
Medica
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient
The Youth and Family Intensive Outpatient Services is for families and teens ages 11 to 17, who are experiencing signs and symptoms of depression, anxiety and/or other mood disorders. This 4-5 week intensive outpatient program is designed specifically for teens who have significant changes in mood, behavior or personality that lasts more than a few weeks. The program is designed to treat the family as well as their youth, prevent hospitalization and ensure a smooth transition back into everyday life.
Inpatient
Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.
Intensive Outpatient
Intensive outpatient programs provide an intermediate level of care, often supporting clients' transition from inpatient rehab to outpatient treatment. Most IOP programs require a minimum of nine therapeutic hours weekly, but clients may receive up to 20 hours of care, with the intensity and frequency of care declining as clients grow stronger in their sobriety. Intensive outpatient treatment generally combines addiction counseling, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).
Aftercare Support
Rehab aftercare programs offer continuing care for clients in the maintenance phase of recovery and are designed to evolve over time. Outpatient treatment is generally categorized as drug rehab aftercare, but many clients continue to receive services after being discharged from formal care. These services are customized to clients' unique recovery goals, but typically include medical, mental health, and social services. Clients' case manager and recovery team play a key role in developing the client's care plan.
Intervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Medically Assisted Detox
SSM Health Stabilization Service is a hospital service that provides adults 18 and older with medical management of withdrawal symptoms from alcohol and opiates. It develops individualized treatments for each patient’s complex stabilization needs, and also works with patients to identify and develop those resources necessary to bring about a new beginning.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational interviewing is a short term method often used during drug rehab in Missouri. It typically lasts one or two sessions, with the goal of facilitating conversation about change. The client should leave the sessions feeling more decisive and secure in their ability to make the changes they desire in their life.
Within a trauma therapy environment, you have a structured approach to healing from past traumatic events that you witnessed or experienced. You are guided to understand your response and then develop healthier coping skills and mechanisms that Foster greater empowerment and recovery.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Amenities
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Residential Setting -
Private Setting
Staff & Accreditations
Staff
Laura S. Kaiser, FACHE
President & CEO
Joan Bachleitner, JD
CSO
Stephanie Duggan, MD
CCO
Steve Smoot, FACHE
COO
Amy Wilson, DNP, RN, CPHQ
CNE
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
500 Medical Drive
Wentzville, MO 63385
Get Help Now - 636-206-4296
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Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW
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