Worse care I have ever received in my life, I was in for a knee replacement,I had to continually ask for water,ice for my knee and help to go to restroom. I would push my call button and no one would come for at least an hour or longer the same when I needed to go to restroo ...
About SSM Health St. Joseph Hospital – St. Charles
SSM Health St. Joseph Hospital – St. Charles is an acute care hospital situated along First Drive in downtown St. Charles, Missouri. The hospital promotes healing, recovery and healthy living among residents of St. Charles community through compassionate and exceptional care. They also serve patients from surrounding towns including Bridgeton, St. Peter’s and Florissant. They primarily offer acute medical care and ER services alongside specialty services like wound care.
Comprehensive Medical Care in St. Charles
People who inject IV drugs often struggle with wounds like abscesses, cellulitis and other skin issues due to repeated needle use. The SSM Health wound care team can help your body heal more effectively using advanced treatment techniques while maximizing your body’s natural ability to mend itself.
Their acute medical care supports patients seeking short-term intensive treatment for severe or urgent conditions like mental health crises and co-occurring substance use. If you’re struggling with these behavioral issues, they’ll help you stabilize the symptoms and link you to the appropriate level of care. Depending on your unique condition, you may be referred to their facility in Wentzville or Bridgeton for continued recovery. This facility offers tailored treatment that helps you overcome substance dependence including opioids in a conducive outpatient setting.
Tailored Support for Lasting Recovery
Outpatient recovery in these facilities involves assessment, personalized treatment planning and therapy rooted in clinically proven practice. The goal is to guide you toward a journey of lasting abstinence by equipping you with tools that support sobriety and relapse prevention. This is all while maintaining jobs and other family responsibilities. You’ll benefit from the support of masters-level clinicians genuinely committed to helping you heal. One of the most powerful recovery techniques available here is medication-assisted treatment. This proven method pairs behavioral therapy with FDA-approved meds to deliver “whole person” care.
This is an effective means of managing painful withdrawal symptoms and physiological cravings as you address underlying psychological issues fueling your opioid dependence. The program involves physician oversight and monitoring to ensure withdrawal is comfortable. The facility also supports folks with co-occurring conditions using an integrated model of care that takes care of both addiction and mental health issues at the same time. This ensures a holistic recovery involving general wellness of the mind, body and spirit.
Facility Overview
329 Number of Available Beds
Latest Reviews
I worked as a physician at this hospital 6 7 years ago, and it was one of the most toxic work environments I have ever experienced. Many of my colleagues and I left in droves due to the administration s unethical practices. With ScP leading the helm, we were forced to supervise mid-level providers under our licenses without adequate time or resources, often being pressured to just sign the note. I was told by the pediatrician CMO well you better when I went with my grievances to him.The nursing culture, particularly in the step-down unit, was equally problematic. Some nurses displayed unprofessional behavior, had limited clinical knowledge, and yet carried an air of unwarranted confidence. Worse, I witnessed some making disparaging remarks about patients, which was both disturbing and unacceptable.The administration was utterly dysfunctional, prioritizing profit over patient care and physician well-being. This hospital, under the management of Schumacher, was driven by greed rather than any commitment to quality healthcare. I personally know at least ten other physicians who shared my experience.
Response from the owner2 months ago
We re sorry to hear you had a bad experience. We at SSM Health strive to provide exceptional care and service to every person. We re disappointed to learn your visit didn t live up to your expectations of SSM Health. We would like the opportunity to further discuss your feedback. Please contact us at SSMComplaints-OFI@ssmhealth.com.
My Nurse Jenna went above and beyond for me tonight. explaining everything in detail so that I felt less stressed. checking in on me repeatedly. I will recommend and go to this hospital going forward. thank you for everything.
Response from the owner1 month ago
Thank you for your kind comments. We are so pleased that you choose SSM Health for your care! Every day, we strive to reveal the healing presence of God. We re so glad to know we met your expectations. Thanks for letting us know you appreciate our care team!
IF YOU LOVE YOU FAMILY GO SOMEWHERE ELSE!!!!Honestly a joke of a hospital. Worse than a bandage station youd find a school. Please NEVER take your family to this er. We waited for 3+ hours just to get a room. All tests were done in the waiting room and the worse part is they werent even busy. If there were people in the back of the er Id understand but it was litterly empty in there. Shame on these rude and distracted "caretakers". Get new bosses or at least new standards. If the people here were animals this would be close to an animal pound then a vet clinic. The doctors are babysitters who would rather play on there phones then work with there patients. But you dont have to worry about your safety there are twice as much gaurds as there are nurses or patients. Deserves lower then 0 stars
Response from the owner1 month ago
We re sorry to hear you had a bad experience. Your feedback is important to us at SSM Health. We re sorry your experience didn t match that standard and would appreciate the opportunity to address your concerns. Please contact us directly at SSMComplaints-OFI@ssmhealth.com. 
Rehab Score
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7.6 / 10
Gallery
Location
Accepted Insurance
Medica
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient The Youth and Family Intensive Outpatient Services is for families and teens ages 11 to 17, who are experiencing signs and symptoms of depression, anxiety and/or other mood disorders. This 4-5 week intensive outpatient program is designed specifically for teens who have significant changes in mood, behavior or personality that lasts more than a few weeks. The program is designed to treat the family as well as their youth, prevent hospitalization and ensure a smooth transition back into everyday life.
Inpatient An individual may be referred to their acute inpatient psychiatric care if the individual has a behavioral health disorder that threatens the patient’s physical well-being or the well-being of others, to the extent that 24-hour monitoring is needed. This intensive hospitalization service offers needed stability in a safe and therapeutic, but sensitive and structured, environment. At SSM Health, their senior care inpatient services are designed to provide your loved one a safe and therapeutic environment where the healing process can begin.
Aftercare Support Rehab aftercare programs offer continuing care for clients in the maintenance phase of recovery and are designed to evolve over time. Outpatient treatment is generally categorized as drug rehab aftercare, but many clients continue to receive services after being discharged from formal care. These services are customized to clients' unique recovery goals, but typically include medical, mental health, and social services. Clients' case manager and recovery team play a key role in developing the client's care plan.
12-Step 12 step programs are designed to enable participants to understand and address the root causes of their addiction, accept responsibility for their life choices, and relinquish control over that which they cannot change. Participants are expected to regularly attend 12 step meetings and to be mentored in their recovery journey by a self-selected sponsor. Meetings are free, anonymous, and open to the public. A variety of formats are available, including programs for seniors, teens, family members, and nondenominational Christians.
Intervention Services Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
Partial Hospitalization Program Designed for individuals who don't require 24/7 monitoring, a partial hospitalization program (PHP) provides intensive-level treatment while allowing you to stay at home. PHP treatment typically requires a commitment of at least 20 hours of treatment per week for an average duration of 90 days. Services commonly offered in PHP include medication management and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Insurance coverage for PHP treatment may vary depending on your provider.
24-Hour Clinical Care At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Medically Assisted Detox SSM Health Stabilization Service is a hospital service that provides adults 18 and older with medical management of withdrawal symptoms from alcohol and opiates. It develops individualized treatments for each patient’s complex stabilization needs, and also works with patients to identify and develop those resources necessary to bring about a new beginning.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Nicotine replacement therapy in Missouri addresses physical dependence on nicotine, while support systems and behavioral therapy address the psychological aspects of addiction. Formats include inhalers, nasal sprays, lozenges, patches, and gum.
Amenities
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Residential Setting -
Private Setting
Staff & Accreditations
Staff
Laura S. Kaiser, FACHE
President & CEO
Joan Bachleitner, JD
Chief Strategy Officer
Stephanie Duggan, MD
Chief Clinical Officer
Alexander Garza, MD
Chief Community Health Officer
Patrick McCruden
Chief Mission Integration Officer
Janet Smith-Hill
Chief Human Resources Officer
Kevin Smith
CFO
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(636) 947-5000 
300 First Capitol Drive
St. Charles, MO 63301
Get Help Now - 636-206-4296
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Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS
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