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SSM Saint Joseph Health Center

300 1st Capitol Drive Saint Charles, MO 63301
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SSM Saint Joseph Health Center MO 63301

About SSM Saint Joseph Health Center

SSM Saint Joseph Health Center, located in Saint Charles, Missouri is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery. Specialty rehab programs at SSM Saint Joseph Health Center include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Facility Overview

Bed icon 329
Number of Available Beds

Latest Reviews

Richard Parker
2 weeks ago on Google
5
Great people. Professional quality care.
Al Kolmer
2 weeks ago on Google
5
I AM VIETNAM COMBAT VETERAN. THE VA HAD NO ROOMS SO I HAD TO CHOOSE FROM 4 HOSPITALS. SO HAD PREVIOUSLY TAKEN MY WIFE WHO HAS MS TO ST. JOSEPH'S AND WE WERE VERY PLEASED WITH THE WAY SHE CARED FOR. SO I CHOSE TO GO TO ST. JOSEPH'S I HAD SERIOUS LEG INFECTION THAT DID NOT ALLOW ME TO WALK. THEY OPERATED ON ME QUIKLY AND I WAS WALKING IN A WEEK. THIS HOSPITAL IS AWESOME 👌
Response from the owner1 week ago
A satisfied patient is our greatest reward. Thanks for taking time to let us know about your great experience! Please note, this response is from SSM Health on behalf of the individual provider.
Carrie Dolan
3 weeks ago on Google
1
I’d give zero stars if I could for the customer service. Had to call for a question about my prescription and the First Lady was downright RUDE!! Second Lady was no better, was hung up on in the middle of me saying thank you at the end of the call. You’d think people working for a hospital would have a little more respect.
Response from the owner1 week ago
Thank you for your review! We would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com. Please note, this response is from SSM Health on behalf of the individual provider.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

Laura S. Kaiser, FACHE

President/CEO

Joan Bachleitner, JD

Chief Strategy Officer

Stephanie Duggan, MD

Chief Clinical Officer

Kevin Smith

CFO

Steve Smoot, FACHE

COO

Amy Wilson, DNP, RN, CPHQ

Chief Nurse Executive

Contact Information

Building icon

300 1st Capitol Drive
Saint Charles, MO 63301

Rehab in Cities Near Saint Charles

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Reviews of SSM Saint Joseph Health Center

3.2/5 (456 reviews)
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Reviews

4.5

This hospital is kept clean, the doctors are professional. They try to keep up with the latest treatments, follow protocol, try to answer your questions intelligently. There are long waits sometimes but some days are busier than others. They let you know about the waiting a ... Read More

Reviewed on 2/13/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (455 reviews)
Richard Parker
2 weeks ago
5

Great people. Professional quality care.

Al Kolmer
2 weeks ago
5

I AM VIETNAM COMBAT VETERAN. THE VA HAD NO ROOMS SO I HAD TO CHOOSE FROM 4 HOSPITALS. SO HAD PREVIOUSLY TAKEN MY WIFE WHO HAS MS TO ST. JOSEPH'S AND WE WERE VERY PLEASED WITH THE WAY SHE CARED FOR. SO I CHOSE TO GO TO ST. JOSEPH'S I HAD SERIOUS LEG INFECTION THAT DID NOT ALLOW ME TO WALK. THEY OPERATED ON ME QUIKLY AND I WAS WALKING IN A WEEK. THIS HOSPITAL IS AWESOME 👌

Response from the owner
A satisfied patient is our greatest reward. Thanks for taking time to let us know about your great experience! Please note, this response is from SSM Health on behalf of the individual provider.
Carrie Dolan
3 weeks ago
1

I’d give zero stars if I could for the customer service. Had to call for a question about my prescription and the First Lady was downright RUDE!! Second Lady was no better, was hung up on in the middle of me saying thank you at the end of the call. You’d think people working for a hospital would have a little more respect.

Response from the owner
Thank you for your review! We would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com. Please note, this response is from SSM Health on behalf of the individual provider.
Laura Carpenter
3 weeks ago
1

YESTERDAY ON THE 20 TH OF2025 I CHECKED IN AT THE HOSPITAL EXPLAINED WHY I WAS THERE THE WOMEN AT THE DESK WAS HURRY ME UP TO EXPLAIN MY SITUATION THEN WHEN I GOT BACK INTO A ROOM THE STAFF WAS NOT PROFESSIONAL THEY DIDN'T EVEN ASK ME IF I WANTED A PILLOW OR GOWN OR A BLANKET THEN TO MAKE MATTERS WORSE THE TO WOUNDS I HAVE ON MY HEAD WAS SEVERALLY TOUCHY AND I TOLD THEM TO BE GENTLE THEY KEPT HURTING ME THEN WHEN THEY TRIED TO DRAIN THE LIQUID OUT THE WASH FLUID WENT ALL OVER MY NECK AND BACK THEY KEPT PUSHING ON THAT WOUND THEN THEY LEFT A URIAN SAMPLE ON THE COMPUTER STAND AND LEFT THREE TUBES OF BLOOD ON THE TRAY NEXT TO THE BED NEVER ONCE CAME IN AND CHECKED ON ME THEN WHEN GETTING READY TO LEAVE I ASK THREE TIMES TO HAVE THE I V REMOVED OUT OF MY ARM THEY NEVER DID SO I HAD TO TAKE IT OUT MYSELF THE WHOLE TIME WHILE BEING I CAN SEE THE STAFF JUST STANDING AROUND TALKING NOT CHECKING ON PATIENT THIS WAS THE MOST HORRIFYING HOSPITAL I HAVE EVER BEEN TO

Response from the owner
Thank you for your review! We would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com. Please note, this response is from SSM Health on behalf of the individual provider.
Angel Moeller
1 month ago
1

My husband was in the ER and had to be transferred to SLU, and they left his wedding ring there. He immediately let the SLU nurses know and they called st.joseph to confirm it was there. His nurse came back and said she confirmed the ring was there and the nurse from st.joseph said it was with security. When we came to get the ring , it’s magically gone. Instead of being polite and helpful they hung up the phone on me and dismissed me in person stating “I am not gonna argue about a stupid ring” mind you I maintained a professional calm demeanor because I was very confused on why a nurse would say its with security if it wasnt. We now have to reach out to the police for a theft report!! 3k gold wedding ring just gone??? 😕

Response from the owner
Angel, we would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com. Please note, this response is from SSM Health on behalf of the individual provider.
Bridget Fogarty
1 month ago
5

Great specialty hospital with great CNA’s like Vita Williams!. The Case Manager’s could show more empathy and not have you make last minute decisions without being prepared. But overall the hospital staff seem overworked

Response from the owner
Thank you for your review! A satisfied patient is our greatest reward. Your feedback is important to us and we will share your input with the appropriate team to ensure a better experience in the future.
Dwan Lacy
1 month ago
1

The security staff was rude he followed me through the hospital and tryed to treat me like a child. I will be calling the hospital security manager to file a complaint if that get any were.

Response from the owner
Thank you for sharing your experience with us. We’re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn’t match that standard. We improve by learning from our patients, and we appreciate your feedback.
Michael Miller
1 month ago
1

Dangerous ER never seen a doctor… bathrooms in ER were filthy, urine in puddles on the floors. No housekeeping 4 days. Wife had to clean room and there were no Bio Hazard trash cans so everything that was used to clean my blood was thrown in regular trash. I know now why they have bad reviews!

Response from the owner
We’re disappointed to learn your visit didn’t meet your expectations of SSM Health. We will share your input with the appropriate team to ensure a better experience in the future.
Marlessa Thompson
2 months ago
1

I was seen by Ashtynn Braden. Talk about a joke. I came in scared because of the pain I’ve been having. It takes me a lot to go see a Dr. She couldn’t have cared less. She didn’t do an exam. She didn’t take the time to explain anything to me and left me feeling inhuman. All of a sudden without even seeing the Dr, they tell me that I’m being discharged. I said, what? She says you haven’t seen the Dr yet? Nope. 5-10 minutes later the Dr comes in and says everything’s normal with your bloodwork and you’re seeing a GI and turns around to walk out. They would’ve left the iv in if I hadn’t said anything. Again no exam, just some bloodwork. If you can avoid this place, please do!

Response from the owner
We’re sorry to hear you had an unpleasant experience We strive to provide every patient with high-quality care and a personal touch. We’re disappointed to learn your visit didn’t live up to your expectations of SSM Health. You are important to us and we’d appreciate the chance to hear more about how we can improve. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com.
Valorie Epps
2 months ago
5

I arrived by ambulance to the ER room with an acute case of diverticulitis. The pain was so immense i was sobbing. Within minutes I had an Iv, minutes later the were taking control of my pain. Stayed on the 5th floor for a couple of days, and was in awe of the quality of care. The compassion, they pray of the hospital intercom every morning!!! WHAT!!!!! I had two nurses, Makyesha ( such a horrible spelling) and Anjou. Wonderful, wonderful individuals who are awesome nurses. Thank you so much

Response from the owner
Thank you for your kind comments. We are so pleased that you choose SSM Health for your care! Everyone at SSM Health is here to serve you. We’re so glad to know we met your expectations Thanks for letting us know you appreciate our care team!
Kaylee Rose
2 months ago
1

I called about a patient that keeps calling me from this number and the ladies that answered the phone were beyond disrespectful. They talked to me like i was stupid and didn’t want to help me. It is their job when i call to help me, especially with respect. All three of them had an attitude when I was just trying to get answers. I understand they can’t always give out the answers but they didn’t even try. It was like they didn’t even want to be there and just hated their job so much. I will never be calling or visiting this place again. I am disgusted with the customer service from these ladies. Word of advice. Be respectful especially at your job.

Response from the owner
We’re sorry to hear you had a bad experience. Your feedback is important to us at SSM Health. We’re sorry your experience didn’t match that standard and would appreciate the opportunity to address your concerns. We would like the opportunity to further discuss your feedback. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com.
Ashley Morgan
2 months ago
1

Absolutely worthless place. My other wise healthy, 34 year old husband suffered a heart attack, self admitted with continuing pains and they stuck him in the waiting room and refused to see him, noting there was “no room”. Funny, because when I came in with a miscarriage 5 months ago I was left lay in my own mess with no food or water for 14+ hours while a PA stood over me and told me that there were bigger emergencies they had to take care of, like heart attacks. Ironic. Every staff member in here on their phones with no sense of urgency or compassion. Trust me, you ARE bothering them. Asked the security for help wheeling my 250 pound husband in since I was pregnant- rolled his eyes at me. Sorry I interrupted your Facebook scrolling, sir. Went to big Mercy and they saw him right away, cause heart attacks are serious- go figure? Joint commission and complaints against licenses will be to follow. This whole place needs to be thrown out. Stay away.

Response from the owner
We’re sorry to hear you had a bad experience. Your feedback is important to us at SSM Health. We’re disappointed to hear your visit didn’t live up to your expectations of SSM Health. You are important to us and we’d appreciate the chance to hear more about how we can improve. Please contact us at SSMPatientFeedback-OFI@ssmhealth.com.
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