This hospital is kept clean, the doctors are professional. They try to keep up with the latest treatments, follow protocol, try to answer your questions intelligently. There are long waits sometimes but some days are busier than others. They let you know about the waiting a ...
About SSM Saint Joseph Health Center
SSM Saint Joseph Health Center, located in Saint Charles, Missouri is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.
Specialty rehab programs at SSM Saint Joseph Health Center include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.
Facility Overview
329 Number of Available Beds
Latest Reviews
I worked as a physician at this hospital 6 7 years ago, and it was one of the most toxic work environments I have ever experienced. Many of my colleagues and I left in droves due to the administration s unethical practices. With ScP leading the helm, we were forced to supervise mid-level providers under our licenses without adequate time or resources, often being pressured to just sign the note. I was told by the pediatrician CMO well you better when I went with my grievances to him.The nursing culture, particularly in the step-down unit, was equally problematic. Some nurses displayed unprofessional behavior, had limited clinical knowledge, and yet carried an air of unwarranted confidence. Worse, I witnessed some making disparaging remarks about patients, which was both disturbing and unacceptable.The administration was utterly dysfunctional, prioritizing profit over patient care and physician well-being. This hospital, under the management of Schumacher, was driven by greed rather than any commitment to quality healthcare. I personally know at least ten other physicians who shared my experience.
Response from the owner2 months ago
We re sorry to hear you had a bad experience. We at SSM Health strive to provide exceptional care and service to every person. We re disappointed to learn your visit didn t live up to your expectations of SSM Health. We would like the opportunity to further discuss your feedback. Please contact us at SSMComplaints-OFI@ssmhealth.com.
My Nurse Jenna went above and beyond for me tonight. explaining everything in detail so that I felt less stressed. checking in on me repeatedly. I will recommend and go to this hospital going forward. thank you for everything.
Response from the owner1 month ago
Thank you for your kind comments. We are so pleased that you choose SSM Health for your care! Every day, we strive to reveal the healing presence of God. We re so glad to know we met your expectations. Thanks for letting us know you appreciate our care team!
IF YOU LOVE YOU FAMILY GO SOMEWHERE ELSE!!!!Honestly a joke of a hospital. Worse than a bandage station youd find a school. Please NEVER take your family to this er. We waited for 3+ hours just to get a room. All tests were done in the waiting room and the worse part is they werent even busy. If there were people in the back of the er Id understand but it was litterly empty in there. Shame on these rude and distracted "caretakers". Get new bosses or at least new standards. If the people here were animals this would be close to an animal pound then a vet clinic. The doctors are babysitters who would rather play on there phones then work with there patients. But you dont have to worry about your safety there are twice as much gaurds as there are nurses or patients. Deserves lower then 0 stars
Response from the owner1 month ago
We re sorry to hear you had a bad experience. Your feedback is important to us at SSM Health. We re sorry your experience didn t match that standard and would appreciate the opportunity to address your concerns. Please contact us directly at SSMComplaints-OFI@ssmhealth.com. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.6 / 10
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff
Laura S. Kaiser, FACHE
President/CEO
Joan Bachleitner, JD
Chief Strategy Officer
Stephanie Duggan, MD
Chief Clinical Officer
Kevin Smith
CFO
Steve Smoot, FACHE
COO
Amy Wilson, DNP, RN, CPHQ
Chief Nurse Executive
Contact Information
(636) 947-5000 
300 1st Capitol Drive
Saint Charles, MO 63301
Get Help Now - 636-206-4296
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