Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

SUS Mental Health Programs

305 7th Avenue, Floor 10 New York City, NY 10001
Claim Profile

About SUS Mental Health Programs

SUS (Services for the Underserved) Mental Health Programs was founded by Seventh Day Adventist Charities in 1978. The program is located in New York City, New York, and offers outpatient and residential treatment programs for clients with addiction and co-occurring mental health disorders. Clients can pay for treatment services using private health insurance including HMO and PPO plans. They can also use Medicaid and Medicare. The facility allows smoking in designated smoking areas.

The facility is near Midtown Manhattan, only one mile from the Empire State Building. Clients can find many parks and churches to spend time in quiet reflection and healing activities during their treatment.

Support for Diverse Populations

The program embraces diversity and accepts people from all backgrounds, including those in the LGBTQ+ community. They treat clients with HIV/AIDS, Veterans, and those with serious mental illnesses (SMI). They have specific therapies designed for clients with post traumatic stress disorder (PTSD). Clients can receive services in both English and Spanish, and there is help for those who are hard of hearing or deaf.

A Whole Person Approach to Treatment

Programs include outpatient and residential treatment. The dual diagnosis program integrates care for mental health and addiction. Another unique service here is the home and community based services that give clients access to care at home and in the community.

The team at this facility takes a whole person treatment approach, offering additional services to ensure clients receive help with every aspect of their lives. These include diet and exercise counseling so clients can get a handle on chronic diseases like diabetes. They also offer chronic disease management, education and peer support services.

Many clients with substance use disorder (SUD) and mental health challenges have issues finding stable housing and often have legal challenges. For clients in these predicaments, they offer supported housing and legal advocacy services. They also have a supported employment program.

Latest Reviews

Rah
1 month ago on Google
1
Do NOT waste your time with this company- truly one of the worst! There are many other non profits that will actually HELP. This place should be removed from the nyc website and defunded.
Response from the owner1 week ago
We're sorry to hear about your experience. Please send us a detailed message at info@sus.org so we can assist you.
Andrea Byrne
2 months ago on Google
1
Don't get me started! I'd love for a news agency to reach out to me though! I have everything you need and more!
Response from the owner1 week ago
We are sorry to hear about your experience. Please send us a detailed message at info@sus.org so we can better assist you.
Reeder Reeder
1 year ago on Google
1
Life is strange at times: I worked for this organization when I was in the co-op program in H.S. (we worked fulltime one week, and went to school full time the next week).. Fast forward to many many moons later(this present day), this happens to be the organization that I have to reach out to for help with being able to move out of NYCHA and into saftey/private housing with a rental voucher. Even though I have an "exception to the rules" circumstance, I was denied assistance from this organization and a case manager there. Totally overlooking the dangers and hardships that I face, they denied me and violated many of my rights as a low income NYC resident. I'm now even more vulnerable than I was when I first went to them for help, as I spent precious time waiting to get a turn around/response from them that I could have spent at other agencies that could actually help. Staff here is extremely unprofessional, and have a spirit of taunting "clients" since they have something the clients need. I do not trust them with my personal information, as I do not get a good, helpful or caring vibe from them. Every single time I've been to their office it's been unsuccessful for me, either a caseworker or admin from SUS will say they cant help and send me to Family Justice center (which sent me right back to SUS homebase), OR... no one is in the office for SUS, and a note is left in the lobby of the B.A.C on 3rd ave about it. Then when mentioned to the admin, there is no accountability for having clients come out to their office and they're closed (when I was just in communication with them the day before and told them I'd be walking in). They have a pamphlet with instructions they give you via email and the instructions aren't even correct or up to date, they say they are no longer doing virtual intake, but on the flyer, you can request one... they list their walk-in days and hours, but if you walk in they most likely won't be there. When you ask for the things that are listed on the flyer, you'll be met with a nonchalant attitude about how you "can't ("can't" and "no" has been an administrative asst. there favorite words to say to me). Many of my rights regarding fair housing ACTS, womens ACTS, and even Social Service Law has been violated while handling my matter and due to this I am now seeking legal remedy I pray that my family and I remain safe and out of danger. Although I am private person and am scared to leave a public review, I feel compelled to let the public know about this experience I've had with this organization.Mr. Perez from Senator Serrano's office has reached out to SUS to advocate for me, Council Member Pierina Sanchez has reached out to SUS to advocate for me, A case Manager from Family Justice Center Reached out to SUS to advocate for me, I even have a referral from the mayors office for a rental assistance voucher, and despite AAALL of this, Services for the Underserved still will not give me the help I need. Ruthless!... Now I have to present this matter before a court judge (that I am sure will make the right decision and it's sad it has to go to that point). I pray to my heavenly father that no danger or harm comes my way as I fight to appeal the prolonged damage that SUS homebase is now causing me, and I'd also like to make it publicly known that if this is the type of service this organization is delivering to the public, funding for this organization should be limited or ceased , or perhaps a whole new round of compassionate and fresh advocacy minded and hearted , willing to help staff should replace the current. I hope I am safe from retaliation from the staff at SUS for sharing my experience. Letting others know about this is extremely important. May God bless us all. [To S:US staff: please don't respond to this review with your generic "send an email to info@ sus...." please reach out to your colleagues (the executive staff preferably), and encourage them to make this right. They know who I am. Best Regards]
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
4.8 / 10

Accepted Insurance

SUS Mental Health Programs works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Building icon

305 7th Avenue
Floor 10
New York, NY 10001

Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near New York City

Left arrow icon Back to NY

Reviews of SUS Mental Health Programs

3/5 (88 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
35
4
9
3
5
2
3
1
36

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Rah
1 month ago
1

Do NOT waste your time with this company- truly one of the worst! There are many other non profits that will actually HELP. This place should be removed from the nyc website and defunded.

Response from the owner
We're sorry to hear about your experience. Please send us a detailed message at info@sus.org so we can assist you.
Andrea Byrne
2 months ago
1

Don't get me started! I'd love for a news agency to reach out to me though! I have everything you need and more!

Response from the owner
We are sorry to hear about your experience. Please send us a detailed message at info@sus.org so we can better assist you.
Vaughn Leslie
3 months ago
1

Reeder Reeder
1 year ago
1

Life is strange at times: I worked for this organization when I was in the co-op program in H.S. (we worked fulltime one week, and went to school full time the next week).. Fast forward to many many moons later(this present day), this happens to be the organization that I have to reach out to for help with being able to move out of NYCHA and into saftey/private housing with a rental voucher. Even though I have an "exception to the rules" circumstance, I was denied assistance from this organization and a case manager there. Totally overlooking the dangers and hardships that I face, they denied me and violated many of my rights as a low income NYC resident. I'm now even more vulnerable than I was when I first went to them for help, as I spent precious time waiting to get a turn around/response from them that I could have spent at other agencies that could actually help. Staff here is extremely unprofessional, and have a spirit of taunting "clients" since they have something the clients need. I do not trust them with my personal information, as I do not get a good, helpful or caring vibe from them. Every single time I've been to their office it's been unsuccessful for me, either a caseworker or admin from SUS will say they cant help and send me to Family Justice center (which sent me right back to SUS homebase), OR... no one is in the office for SUS, and a note is left in the lobby of the B.A.C on 3rd ave about it. Then when mentioned to the admin, there is no accountability for having clients come out to their office and they're closed (when I was just in communication with them the day before and told them I'd be walking in). They have a pamphlet with instructions they give you via email and the instructions aren't even correct or up to date, they say they are no longer doing virtual intake, but on the flyer, you can request one... they list their walk-in days and hours, but if you walk in they most likely won't be there. When you ask for the things that are listed on the flyer, you'll be met with a nonchalant attitude about how you "can't ("can't" and "no" has been an administrative asst. there favorite words to say to me). Many of my rights regarding fair housing ACTS, womens ACTS, and even Social Service Law has been violated while handling my matter and due to this I am now seeking legal remedy I pray that my family and I remain safe and out of danger. Although I am private person and am scared to leave a public review, I feel compelled to let the public know about this experience I've had with this organization.Mr. Perez from Senator Serrano's office has reached out to SUS to advocate for me, Council Member Pierina Sanchez has reached out to SUS to advocate for me, A case Manager from Family Justice Center Reached out to SUS to advocate for me, I even have a referral from the mayors office for a rental assistance voucher, and despite AAALL of this, Services for the Underserved still will not give me the help I need. Ruthless!... Now I have to present this matter before a court judge (that I am sure will make the right decision and it's sad it has to go to that point). I pray to my heavenly father that no danger or harm comes my way as I fight to appeal the prolonged damage that SUS homebase is now causing me, and I'd also like to make it publicly known that if this is the type of service this organization is delivering to the public, funding for this organization should be limited or ceased , or perhaps a whole new round of compassionate and fresh advocacy minded and hearted , willing to help staff should replace the current. I hope I am safe from retaliation from the staff at SUS for sharing my experience. Letting others know about this is extremely important. May God bless us all. [To S:US staff: please don't respond to this review with your generic "send an email to info@ sus...." please reach out to your colleagues (the executive staff preferably), and encourage them to make this right. They know who I am. Best Regards]

Judah Hossain
1 year ago
1

lowkey kinda sus lmao

Response from the owner
We're sorry to hear about your experience. Please send us a detailed message at info@sus.org so we can better help you.
Terrence Quarles
1 year ago
4

Silverio Sambula
1 year ago
5

Good real estate for a young military man like myself.

Stephen Risi
1 year ago
1

The NYC Mental Health Council Committee needs to investigate SUS Brooklyn psychiatric prescribers for making clients violent. New York is a "One Party-Consent" State. Record everything folks.

Response from the owner
We're sorry to hear about your experience. Please send us a detailed message at info@sus.org and we will investigate.
Novlet Lindsay
1 year ago
1

crystal lite
1 year ago
1

They are not helpful had a dv incident in Jan and SUS still have not done anything since I reported it to them and my life been threatened a couple times already ,If anything happens to me I already have a letter and documents in place blaming Sus for leaving me in this neighborhood and roach infested apt !Count your days Sus !! Can you say …Lawyer=Suing this program!

email 100
1 year ago
5

This is one of the most amazing places to get real help when you are trying to exit domestic violence. The staff are true humanitarians that do everything to help you start over and heal. If you are in a DV situation call here immediately. I promise you will be safe, heal and start an amazing new future. You deserve a life of love,joy and most importantly Your freedom.

Lee Mar
1 year ago
1

They're supposed to be helping people get CityFHEPS vouchers. They're not helping and I'll be homeless soon.

Response from the owner
Sorry to hear about your experience. Please send us an email at info@sus.org and we will escalate to program leadership. Thank you.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for SUS Mental Health Programs

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Community Access East Village
New York City, NY (212) 780-9008

Community Access East Village

Community Access East Village is a non - profit rehab located in New York, N... read more.
Helio Health’s The Recovery Center
Syracuse, NY (315) 701-1518

Helio Health’s The Recovery Center

Syracuse Behavioral Healthcare - Recovery Services offers aftercare services... read more.
Sun River Health Jeannette J. Phillips
Peekskill, NY (914) 734-8740

Sun River Health Jeannette J. Phillips

HRHCare - The Jeannette J. Phillips Health Center offers services for those ... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline