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University of Louisville – Physicians Outpatient Center

401 East Chestnut Street, Suite 601 Louisville, KY 40202
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University of Louisville - Physicians Outpatient Center KY 40202

About University of Louisville – Physicians Outpatient Center

In Louisville, Kentucky, the University of Louisville – Physicians Outpatient Center provides services related to substance abuse as well as mental health. Adults are served by this full-service practice office. Psychiatric social workers, psychologists, and addiction counselors as well as psychiatrists make up this team of medical professionals. They provide services to thousands of patients annually throughout the Louisville region.

Anxiety disorders, behavioral health. and bipolar disorder are among the co-occurring mental health issues they can assist you with. They also help with memory issues, depression and geriatric psychiatric conditions. They offer general psychiatry services and treatments such as cognitive behavioral therapy (CBT), medication therapy, and psychotherapy. They also treat memory disorders including Alzheimer’s and other forms of dementia as well as acquired brain injuries.

Their geriatric psychiatry program treats adults over 65 with mental health concerns. Additionally, they offer services for women’s mental health, particularly as it relates to menopause and pregnancy. At nearby hospitals, they provide inpatient, outpatient and consultation services. They only offer psychiatric consultations at the UofL Hospital.

Here, they provide FDA approved medication to help you overcome your addiction to opioids. Patients enrolled in their medication assisted treatment (MAT) program may be eligible for Sublocade or buprenorphine treatment.

Providing lab data or a drug test is part of their referral process. They will provide a scheduled appointment for the patient. Additionally, patients can walk in on Mondays and Wednesdays to this facility to be seen and have a drug test performed on the spot.

The smoothest possible patient experience is ensured by a round the clock concierge service, transportation services and easily accessible covered parking. All major insurance plans, Medicaid, Medicare and self pay are accepted. There are financial counselors on staff who can help with Medicaid enrollment. While it is possible to request financial assistance, it is not assured. There are facilities there that are smoke free.

Latest Reviews

Kathy Diop
4 months ago on Google
5
I LOVE my visit with my GI doctor I was treated with great great respect but I'll tell you one thing there is a woman named Amber SHE WAS A ONE OF AKIND OF AN employee when it came to me getting checked in with her I'll check in my vitals and then when she put me in the room and was going over my medicie knew exactly what I was talking about when I couldn't understand the wording so she put it in a right way where I understood my own medication she's got good spirit and a beautiful smile you know she's the one that can train employees to have the good spirit the good attitude and everything when it comes to work. I hope when i go back to my appointment that she is their to check my vitals and plus go over my medication with me 1,000000 more than stars you go Amber
C LUX Pope
5 months ago on Google
5
I've always had a good experience with Mary Hill
Mia Helmer
5 months ago on Google
1
My wife had surgery here today. They took her from her room to OR and left her belongings sitting in a chair. Once the surgery was done she was given her stuff back. Someone stole cash money from her wallet. Very unprofessional and I guarantee they won't do anything about it, money is a loss. It was a patient room so it had to have been a staff member that took it. She went in with the cash, went literally nowhere else, came back out and I asked her to check her wallet and sure enough cash was gone.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Kentucky often starts with detox, then includes inpatient or outpatient treatment, and continues with aftercare support. Specific methods used during each of these phases varies, but often include individual and group counseling, medication, and recreational therapies.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Kim Schatzel

Chair, BOD

Pat Mulloy

Vice Chair, BOD

Richard Riney

Secretary, BOD

Larry Benz

BOD

Ben Breier

BOD

Jeffrey Bumpous

BOD

Sean Clifford

BOD

Yvette Gentry

BOD

Contact Information

Phone icon (502) 588-4600
Building icon

401 East Chestnut Street
Suite 601
Louisville, KY 40202

Fact checked and written by:
Sehar Uddin
Edited by:
Courtney Myers, MS

Rehab in Cities Near Louisville

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Reviews of University of Louisville – Physicians Outpatient Center

2.88/5 (101 reviews)
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Reviews

1

The doctors and nurses do not have common sense; the only thing they want is money and more money! Do not trust them!

Reviewed on 3/1/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (100 reviews)
Amber Whitt-Moore
2 weeks ago
5

Response from the ownerInvalid relative date format:
Thank you for taking the time to leave a five-star rating. We truly appreciate the feedback. Have a great day.
J.R.
1 month ago
3

Kathy Diop
4 months ago
5

I LOVE my visit with my GI doctor I was treated with great great respect but I'll tell you one thing there is a woman named Amber SHE WAS A ONE OF AKIND OF AN employee when it came to me getting checked in with her I'll check in my vitals and then when she put me in the room and was going over my medicie knew exactly what I was talking about when I couldn't understand the wording so she put it in a right way where I understood my own medication she's got good spirit and a beautiful smile you know she's the one that can train employees to have the good spirit the good attitude and everything when it comes to work. I hope when i go back to my appointment that she is their to check my vitals and plus go over my medication with me 1,000000 more than stars you go Amber 💞💞💞

The Unicorn of Light (LUX)
5 months ago
5

I've always had a good experience with Mary Hill

Mia Helmer
6 months ago
1

My wife had surgery here today. They took her from her room to OR and left her belongings sitting in a chair. Once the surgery was done she was given her stuff back. Someone stole cash money from her wallet. Very unprofessional and I guarantee they won't do anything about it, money is a loss. It was a patient room so it had to have been a staff member that took it. She went in with the cash, went literally nowhere else, came back out and I asked her to check her wallet and sure enough cash was gone.

Ash Marrn
8 months ago
3

The first time I was misdiagnosed the second time they caught it. A few weeks later my symptoms are back. Why don't these doctors do a urine culture to pin point the bacteria. The infection comes right back. Yesterday I was peeing blood. I'm in pain and back at the drawing board. The doctors and nurses are very nice and have a good bed side manner.

Response from the ownerInvalid relative date format:
Thank you for taking the time to give us feedback. We take patient concerns very seriously. Privacy laws prevent us from responding to patient concerns publicly. Please contact our Patient Experience Team at 502-562-3775 or WeCare@UofLHealth.org so that we may address your concerns confidentially.
Hani AMY
8 months ago
5

Jack Davis
10 months ago
5

You have a woman working 3rd floor who always gives me customer service and is the best knowing who l am. She makes me feel so comfortable. Her name is Tania.

Tanya Gasling
10 months ago
1

I have been receiving account statements from this company. I had a surgery almost three month ago and via this company I paid my surgeon fee. I did get my quotes with and without insurance and neither of them showed the amount stated in their statement. With Insurance: Surgeon Fee 8883.00 (10,450.00 – 1567.00 (15% Friends & Family Discount)) Without Insurance: Surgeon Fee Surgeon Fee 9733.00 (11,450.00 – 1717.00(15% Friends & Family Discount)) So, I do not understand where the surgeon fee in the amount of $14,202.00 comes from. Also, I received a (15% Friends & Family Discount) which they are not even including in that account statement. I also contacted my health insurance, and they covered each one of the established codes having paid a total amount of $2,546.17. So, with me having paid $9,415.00 and my health insurance having paid $2,546.17 that totals $11,961.17, which is even more than what I have been quoted for. I have been in contact with my doctor's assistantt, and she has kept requesting the billing department information to know why they are sending me that amount that had never existed before, and to date I have not received a response, nothing more than more account statements.

Laura Chalmers
11 months ago
1

I rushed myself to their ER a few days ago with some gnarly dehydration...I was having issues breathing as well. They assumed due to my appearance I presume, that I was homeless (i currently am) and on drugs. They wouldn't help me and kept telling me to calm down. They ganged up on me, yelling and telling me I was fine, stop pretending, I am probably on drugs, until I got up and ran out crying. It was 96°+ all that weekend and I hadn't had access to a lot of water. Instead of helping me or offering me water, they chastised me and made me feel like I wasn't worthy of their care. Luckily a nice man a few blocks down and gave us a jug of water after I collapsed on the sidewalk. He actually saved my life.

Madison B
11 months ago
1

**I was stuck with dirty IV needle** MRI tech took the tip of her glove off to palpate my vein. Unacceptable practice per procedure, but I can deal with that. Then I watched and heard the tip of the needle SCRAPE HER BARE FINGER immediately before she put it in my arm. I am now publicly commenting due to U of L's lack of taking this seriously. I tried to call multiple people to report this. Nobody contacted me back or took it seriously. I tried to report this to infection prevention, risk management, and patient safety. Each of them forwarded me to somebody else. I received one missed call, but no voicemail was left with a call back number so I will never know who it was. The tech was extremely nice, as were others. I had a decent experience overall, but this was unacceptable.

Response from the ownerInvalid relative date format:
Thank you for taking the time to give us feedback. We take patient concerns very seriously. Privacy laws prevent us from responding to patient concerns publicly. Please contact our Patient Experience Team at 502-562-3775 or wecare@uoflhealth.org so that we may address your concerns confidentially.
Yusimy Hernandez
1 year ago
1

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