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Vista Medical Center West – Behavioral Health

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Vista Medical Center West - Behavioral Health IL 60085

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About Vista Medical Center West – Behavioral Health

Vista Medical Center West Behavioral Health was a hospital-based behavioral health and addiction treatment program in Waukegan, Illinois, that served adults and young adults navigating substance use and co-occurring mental health concerns.

The program previously offered both residential and outpatient levels of care, with a broad therapy mix that includes individual, group, family, trauma and dialectical behavior therapy.

Rooted in a hospital health system, the program was designed to support patients who benefit from medically connected, structured care alongside therapeutic services.

Dual Diagnosis Treatment for Substance Use and Mental Health

Vista’s core focus was dual diagnosis care, treating substance use disorders and co-occurring mental health conditions in one coordinated setting.

When it was open, sessions blended evidence-based approaches like DBT and trauma-focused therapy with experiential, family and couples work to address underlying drivers of addiction.

This integrated structure helped patients build coping skills, stabilize mental health symptoms and strengthen relationships throughout recovery.

Closed: Vista Medical Center Behavioral Health

Vista Medical Center West Behavioral Health was off Washington Street in Waukegan, Illinois.

The program, when it was open, accepted Medicaid, Medicare, private insurance, military insurance and self-pay, with financial assistance.

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Latest Reviews

Katie Cunningham
1 month ago on Google
5
I had a great experience connecting with Lake Behavioral Hospital in Waukegan. Lily was absolutely wonderful to talk with—friendly, knowledgeable, and genuinely passionate about helping people. She took the time to answer my questions and made the entire conversation feel welcoming and informative. As someone who works closely with individuals and businesses in the community, it's reassuring to know I have a trusted resource for behavioral health services. I feel confident referring people to Lake Behavioral Hospital knowing they'll be in good hands. Thank you, Lily, for making such a positive impression!
Response from the owner1 week ago
Thank you so much for taking the time to share these kind words! We’re so glad to hear such wonderful feedback about Lily. Building strong relationships within our community is incredibly important to us, and it means a lot to know that Lake Behavioral Hospital is viewed as a trusted resource. We’ll be sure to share your recognition with Lily. Thank you for your confidence in our team and for helping connect people in our community with the support they need! 💙
Armani Johnson
2 months ago on Google
5
I love this place
Response from the owner1 week ago
Thank you so much for your kind words and 5-star review! We're grateful you took the time to share your kind words. Our team is committed to providing compassionate care and support, and your feedback means a great deal to us. We truly appreciate your support!
Caley
3 months ago on Google
5
Clinical Director Rashima really helped my sister which also helped our family. My sister has struggled with depression and drug use for a long time that has put a strain on our family financially and mentally. Not only did Rashima get my sister into treatment, she helped us understand my sister’s mental health and how we can support her. I’ve never had a professional in her role take the time to be patient and explain things so this was a breath of fresh air. We will be starting family therapy soon and keeping my sister accountable all because of Rashima’s hard work. She has changed our lives and I can never thank her enough. I would recommend Lake Behavioral if you or a loved one is struggling with their mental health.
Response from the owner1 week ago
Thank you for taking the time to share your kind words. We are grateful to hear that our team was able to provide compassionate support, education, and guidance during a difficult time for your family.
At Lake Behavioral Hospital, we believe that taking the time to listen, support families, and help individuals better understand mental health challenges can make a meaningful difference. We are proud of team members like Rashima who are dedicated to treating others with patience, empathy, and professionalism.
We truly appreciate your recommendation and wish you and your loved ones continued strength and healing moving forward.
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5.3 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Vista Medical Center West – Behavioral Health.

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Reviews of Vista Medical Center West – Behavioral Health

2.55/5 (358 reviews)
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Google Reviews

2.55 (358 reviews)
Madison Lamb
6 days ago
5

Jailynn Rowe
6 days ago
5

Anonymous Anonymously
6 days ago
1

My Mother is currently in this Institution do not let the Pictures fool you. We are currently went from 3 days to now we are getting told till Monday staff are currently being verbally abusive to her. This is not where she needed to be nor Where we even wanted her. We are going to be discussing how to get her out of the institution. It's aess do not send your loved one here.

Alondra Moreno
1 week ago
1

Unfortunately, many of the complaints written here are exactly what we experienced. This place felt more like a prison than a mental health facility. Once my family member was admitted, it felt like the focus immediately became keeping her for a predetermined minimum number of days rather than continually evaluating whether she still required inpatient hospitalization. We were repeatedly given the impression that she would have to stay a certain number of days regardless of how she was doing, which was extremely concerning. Communication with families is terrible. Nurses seemed to decide when patients could and could not speak with their families, and the rules appeared to change depending on who you spoke to or what day you called. We were told one thing one day and something completely different the next. Even visitation information was inconsistent. It was incredibly difficult to get clear answers about her status, treatment plan, discharge process, or who was actually responsible for moving that process forward. We were repeatedly told she had not been assigned a social worker, despite needing a social work evaluation as part of determining a safe discharge plan. Things that should have been addressed routinely seemed to happen only after we repeatedly called, questioned what was happening, and pushed for answers. As a family member, I should not have to constantly call a psychiatric hospital just to make sure basic steps in a patient’s care and discharge planning are actually being addressed. What bothered me most was the lack of transparency. When someone is being held involuntarily, their family should be able to get clear information, with the patient’s permission, about what specifically is preventing discharge, what evaluations remain outstanding, and what the next steps are. Instead, we encountered vague answers, inconsistent information, changing rules, and an overall lack of professionalism. Mental health patients are already in an extremely vulnerable position. A psychiatric facility should make patients and their families feel that treatment decisions are individualized, clinically necessary, and clearly explained, not that the patient is being held hostage by a system where nobody can give a straight answer. If your loved one is admitted here, document everything. Ask questions. Ask who is responsible for their case. Ask what specifically is preventing discharge and what still needs to be completed. Write down names, dates, times, and what you are told, because in our experience, if we weren’t constantly advocating and following up, very little seemed to move forward. I understand that psychiatric facilities have safety protocols and that sometimes hospitalization is absolutely necessary. My issue is not with appropriate mental health treatment or legitimate safety precautions. My issue is with the poor communication, inconsistent rules, lack of transparency, and the feeling that decisions were based on a minimum length of stay rather than the patient’s current clinical condition. Our family should have been able to focus on supporting our loved one during a mental health crisis. Instead, we spent much of that time fighting just to get information and make sure things were actually being done. I would never recommend this facility

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