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Volunteer Behavioral Health

2126 North Thompson Lane Murfreesboro, TN 37129
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About Volunteer Behavioral Health

Volunteer Behavioral Health – Murfreesboro Campus is a behavioral health and addiction recovery center that offers services for both children and adults in Murfreesboro, Tennessee. Their campus offers outpatient care which makes it a good next step for those recently released from inpatient care at a nearby drug rehab center. They also provide a 24/7 monitored detox program.

You can also get personalized care here if you are active duty military, a veteran, or someone with a dual diagnosis such as addiction and mental illness. They also have supervised probation, jail re-entry, and DUI and teen driver safety programs.

Their intensive outpatient care lets you return home after each day’s counseling services. You can expect to participate in individual therapy, group counseling, and family counseling sessions. All of these services work together to give you the tools and knowledge you need to identify triggers and reject your cravings for harmful substances.

Most clients here attend counseling sessions for three hours a day, three days a week. You’ll spend 12 weeks in the program for a total of 36 sessions. When you complete your treatment, they’ll give you a certificate that marks your progress. You can also enroll in their robust aftercare program which connects you to community-based resources for continued recovery support.

The best part about their program is that they can offer help whenever and wherever you need it through their mobile health and mobile crisis response units. You can even access care through their telehealth portal. These convenient options mean you’re never too far from the care you need.

Latest Reviews

AG White
2 months ago on Google
1
Such a toxic workplace. The only interest mgmt has is keeping beds full to keep that $ rolling in so their jobs stay safe.
Shohreh Azaramin
3 months ago on Google
1
This morning I try to call reschedule for my dughther appointment , they answered for firset time get her information , but she said I transferred to some one , but she keeps hanging up my calls ,when she heralded my voice , before that I read they rewies they not say anything good about them . I m so abused ,I think they need more therapist more than the patient go there .this is not nice attitude .
Response from the owner2 months ago
Hi sorry to hear about this situation. Please call 877-567-6051 and any of those ladies can help you.
Mackenzie Conn
5 months ago on Google
1
DO NOT TAKE YOUR FAMILY HERE!! I had a loved one who was recommended to come here and they told him he could leave if he wanted with no push back. He called me that same night and asked me to come get him. They told us they would send the Crisis team in and they would call us back. THEY NEVER DID!! We called them an hour later and they said that there is an ambulance to take him to the hospital. They wouldn t tell us where they sent him or what provoked the call to send him to the hospital. My loved one called ME from the hospital and told us he was there and that he didn t know why he was sent there and he was scared. The hospital had to keep him overnight and eventually released him after the psych team evaluated. This place sent his clothes with him and said they didn t want him back. Well great, he ISNT coming back! This place is HORRIBLE!!!! Please do not send your loved ones here. He was not cared for. He said they didn t feed him and he was starving. I hope this place closes! It s a shame that some people FINALLY reach out for help and places like this torment them and make it harder. Shame on these people!
Response from the owner2 weeks ago
Hi Mackenzie we're sorry to hear that your/your family members experience with us was not up to our quality standards. We would like to hear and understand more about this situation. If you would please call our Quality Hotline at 615-278-2238 ,
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. Services include individual, couples, family and group therapy. Outpatient treatment services address mental health conditions, addiction and co-occurring disorders. These services are available at each location throughout VBHCS.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs provide a structured, evidence-based treatment services for individuals with addiction or co-occurring mental illness and addiction. The program meets at least three hours per day a minimum of three days per week. Services are offered in a group format. On-going support and aftercare are vital components to continuing recovery and are available as part of the Intensive Outpatient Programs.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Addiction Recovery Program provides recovery-oriented support for individuals with addiction or co-occurring disorders. Services include individual and group formats for relapse prevention and recovery skills development.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Phyllis Persinger

President & CEO

Gala Murray

Chief Compliance Officer

Angie Hampton

Chief Administrative Officer

Dawn Carlton

CFO

Missy Johnson

Chief Human Resources Officer

Richard French

Eecutive Vice President

Amanda Cook

Chief Business Development Officer

Aaron Hall

Chief Information Officer

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (615) 898-0771
Building icon

2126 North Thompson Lane
Murfreesboro, TN 37129

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Rehab in Cities Near Murfreesboro

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Reviews of Volunteer Behavioral Health

3.03/5 (29 reviews)
2
Staff
1
Amenities
0
Meals
1
Value
2
Cleanliness
5
9
4
2
3
0
2
0
1
13

Reviews

1
Murfreesboro location BEWARE

Let me start by saying if I could rate this a 0 I would. I would not recommend this place to anyone for any reason. Please save yourself the pain and heartache and find something else if possible. This was recommended to us from Vanderbilt in Nashville. The patient was a you ... Read More

Dennis C.
Reviewed on 12/6/2024
Staff
2
Amenities
1
Meals
0
Value
1
Cleanliness
2
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (28 reviews)
Kayla Howell
1 month ago
5

Joshua burton
1 month ago
5

Mrs Debbie Moore is my point of contact at Volunteer Behavioral Health. The best and most consistent healthcare professional I've ever had. I just wanted you to know how much you're appreciated for all the hard work you do.

Chariese Burns
1 month ago
5

I totally recommend this place,,I had a wonderful experience there,and felt more love and care than I ever have in my life...Thank you all for your ,help,love and support, I am very grateful to you all....

amaya klarese
1 month ago
2

they where nice but took 5 hours to get seen then got taken to the ER by the cops instead

Justin Tate
1 month ago
5

For me the experience was great. I went to detox there and they adjusted my meds and I feel like a new person.

AG White
2 months ago
1

James Fox
3 months ago
4

Shohreh Azaramin
4 months ago
1

This morning I try to call reschedule for my dughther appointment , they answered for firset time get her information , but she said I transferred to some one , but she keeps hanging up my calls ,when she heralded my voice , before that I read they rewies they not say anything good about them . I’m so abused ,I think they need more therapist more than the patient go there .this is not nice attitude .

Response from the ownerInvalid relative date format:
Hi sorry to hear about this situation. Please call 877-567-6051 and any of those ladies can help you.
Rebecca Conn
5 months ago
1

Do not recommend, this place is based on lies. They smile and tell you all you want to hear upon entry. as long as you get your vitals checked and take you medicine all is well if you refuse medication it becomes a hell storm. If you love your loved ones do not go here!!! AVOID AVOID AVOID!!!!! ***Admin do not respond with call me because I tried and once again I did not receive a return call.

Mackenzie Conn
6 months ago
1

DO NOT TAKE YOUR FAMILY HERE!! I had a loved one who was recommended to come here and they told him he could leave if he wanted with no push back. He called me that same night and asked me to come get him. They told us they would send the Crisis team in and they would call us back. THEY NEVER DID!! We called them an hour later and they said that there is an ambulance to take him to the hospital. They wouldn’t tell us where they sent him or what provoked the call to send him to the hospital. My loved one called ME from the hospital and told us he was there and that he didn’t know why he was sent there and he was scared. The hospital had to keep him overnight and eventually released him after the psych team evaluated. This place sent his clothes with him and said they didn’t want him back. Well great, he ISNT coming back! This place is HORRIBLE!!!! Please do not send your loved ones here. He was not cared for. He said they didn’t feed him and he was starving. I hope this place closes! It’s a shame that some people FINALLY reach out for help and places like this torment them and make it harder. Shame on these people!

Response from the ownerInvalid relative date format:
Hi Mackenzie we're sorry to hear that your/your family members experience with us was not up to our quality standards. We would like to hear and understand more about this situation. If you would please call our Quality Hotline at 615-278-2238 ,
Matt Maverick
8 months ago
1

I'm very thankful that I work for a company that wound up understanding how horribly things ended up escalating regarding a short-term disability claim I needed to file thanks to Volunteer Behavioral's negligence and in the end, I got my short-term disability approved after having to mention to my human resources department how these people, as well as a psychiatric hospital I had been admitted to, were absolutely not going to work with me getting the documentation I needed to get my short-term disability approved. (Following paragraph is background about what led to this situation with Volunteer Behavioral Health) First off, I needed to have a doctor's signature on a document my company of employment needed regarding my care at the psychiatric hospital. The psychiatric hospital failed to tell me that I needed the signature by a doctor that was a part of my treatment plan there. A lot of the issues I had regarding that had to do with their poor communitiation with who I needed this signature from, and the social worker from that hospital said that someone from Volunteer Behavioral had to sign what was needed for my paperwork because they were who they passed my outpatient care plan to (which in the end never happened because I refuse to use VBH anymore due to all of this). That above paragraph is where things started with Volunteer. It is true that the root of all of this was due to the psychiatric hospital I was admitted to (Ascension St Thomas Hospital), however, how Volunteer wound up handling my situation was so poor, I very nearly mentally spiraled again. I'd mentioned that I need paperwork signed for my short-term disability. When I talked to somebody there, they set me up with an appointment with a psychiatrist I normally saw. 3 appointments in a row were cancelled with no prior notice. The last of which I actually found out minutes BEFORE our scheduled appointment. The person I talked to then informed me that the psychiatrist only had appointments one day a week. That begs the question: WHY would you book an appointment with someone that doesn't have availability on the day you book the appointment??? I became so upset, in the end, I wound up talking to someone that seemed to be a supervisor there. THAT conversation is the one that makes me realize that these people, and really a lot of mental health help here in Tennessee in a nutshell, does more harm than good for me, and played a long-term role in my decision to leave the state. That conversation had the person, who I believe may have been a supervisor based on the fact that I was on hold for an unusually long amount of time after becoming extremely angry about a 3rd medication appointment being cancelled with no prior warning, this time BEFORE my appointment (and understandably so, wouldn't you be upset if people telling you about how you "need" medication to function are negligently booking appointments they can't even honor?). They proceeded to (admittedly rightly) tell me that the psychiatrist couldn't sign my paperwork for my short-term disability because they were not apart of my active care plan while I was hospitalized. Ok, I can't fault them for that, because in the end, they were right. What is absolutely inexcusable, however, is the fact that I brought up that people FROM VOLUNTEER BEHAVIORAL HEALTH had told me multiple times to get an appointment with the psychiatrist so they could sign my paperwork for my short-term disability, and this person proceeded to seemingly attempt to gaslight me. They said nobody there told me this. I'd not have bothered trying over and over to schedule an appointment if I had known that they could do nothing for me because of SOMEONE WITH VBH. Ultimately I figured out who really was supposed to sign the paperwork (which ultimately never happened). Ascension St. Thomas were the real villains in my story and what started all of this, but I won't forget Volunteer Behavioral Health's negligent role in me nearly not getting months of rent from getting mental health treatment.

Laura Kingery
9 months ago
1

This place does not care about their employees. Toxic work environment from the bottom all the way to the top. I would know, I worked there for 4 years.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. We sincerely value the contributions of our employees and are committed to creating a positive work environment. We're sorry to hear that your experience may not have met those standards. If you are willing to discuss your concerns in more detail, please reach out to our Chief Compliance Officer at 615-278-2238
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