Aim Rehab Center

These are my opinions, obviously. Would not return to this facility for any procedures. Receptionist was great, intake nurse was fine. The rest of the folks - truly acted like they didn't want to be there. And the anesthesiologist was pretty arrogant. They're usually fun and comforting. Not this guy. Just wasn't a fan of the whole experience. Many other much nicer, friendlier, more comfortable, newer surgical centers to choose from.

I had a colonoscopy performed there yesterday. I was so nervous...but was greeted by the receptionist Shonda and she immediately put me at ease. She is wonderful .The nurses are amazing. I hope I have their names correct. Sam and Netty took excellent care of me. The anesthesiologist was awesome. Dr. Troum performed the procedure and he talked to me before and afterwards. They were all very professional and friendly.

Got to a full waiting room at 1:45 seeing someone sitting on the floor and 2 people standing in a corner between the bathrooms. The intake person/receptionist was really bad; she obviously was having trouble finding me in the system but someone else had to tell me that the doctor's office had not set up my appointment or sent the paperwork. The receptionist never told me that I could still be seen until I asked her. Meanwhile, I had just gone through the colonoscopy prep, having not eaten since 1:30 the day before and not having anything to drink since 10 AM. other than the prep fluid that was quickly eliminated. I finally dragged it out of her that they would "work me in". Everyone who was there when I got there and everyone who kept coming in after was long gone. Several of the other patients I spoke with over the hours I sat waiting were upset over the long waits they had past their appointment times. One thing that I thought was awful was they had the patients' family members meet the patients at a side door to drive them home. Why were they not there when the patient woke up and not there for any results; was anyone told about the results?It was around 5 PM and I had to ask her, that since no one was there, was I going to be called in (they closed at 6 PM)? She was her usual uncaring, non-communicative, pissy self. I never got out of there until after 6 PM.Erica was very nice and excellent at getting the IV into my dehydrated body, and the manager, anesthesialogist, and staff were also good. The manager had been to see my husband who the receptionist had given a hard time and upset him tremendously by not allowing him to talk to anyone about concerns of mine and his, and yelled at him because he wanted to go in with me. The manager came and kindly spoke with me to let me know that she had taken care of his concerns. Once I was ready to leave, Dr. Byju met with my husband and me to explain the results were good. He was nice and took his time explaining everything.