8/10/23
I have yet to receive a copy of my file, nor my son’s file.
They have the signed and notarized releases they requested from me and I have clarified this already, but nope, they simply refuse to release our medical records to me.
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Dr. Tigges; I did not expect that you/your office will take any accountability. You continue to underestimate others and it clearly shows on your response to my review. Did you really think I am unaware that you can see and reply to my post? Sadly, you do not decide how you are to charge the patients for the services rendered to them, even if is $0.01, specially if you MUST charge their medical insurance. You also did not only charge $25 for the services as you have mentioned and I have proved it. You and I are very well aware of other things that I am not disclosing, but that I have documented and provided to other sources as I deemed necessary. Review your emails with your staff or yourself, so that you can obtain said releases and provide me with the all of the medical records that I continue to request and have not received to date, which as I stated, its been over 60 days and by law and office policy, you should provide no later than 30 days.
Run for your life!!!! If you have a choice, I recommend you seek another provider. In case that you were ordered services through court, do yourself a favor and request a new referral from the FCS case manager, not even with a court ordered referral detailing the specific services, they were able to follow. I went and still am going through a very unpleasant experience with them, to say the least. There is a tremendous lack of professionalism, attention to details, financial mistakes, poor therapy services, etc.. There are no parking spaces - maybe zero to one. The rooms in which the sessions are held are depressing, very old furniture and seats/sofas that sink down low making it very uncomfortable to go through the sessions and looks like they've been picked up from the side of the road - with the exception of Dr. Tigges' special room, who is the director and owner. Her room is very welcoming, it has new cohesive furniture, very clean and pleasant to be in... My 12/13 yo son was assigned to three different therapists and without my consent/nor input, the last one must to have been no more than 23 yo (not the right therapist to handle my case) and I would be simply informed after the fact. The therapists are all pursuing their careers and tend to come and go often, even the judge in our case was concerned to hear this information. The fact that our family court case was a high conflict case, was undermined at many different levels. They charged my credit card on file, the father's credit card and some times my insurance. They should have always billed my insurance and split the co-pays 50/50 between the father and I. It took me three to four months to get their attention about the over charges, which at the end were never resolved which prompted me to follow different methods in order to report them and get my money back. There is so much more, but I hope that by now this has called your attention to make a better choice for your best interest, because they sure do not have it in them. The last thing I want to add is that I have yet to receive all medical records on file which I requested over sixty days and continue to follow up on. It is their policy to provide within thirty days of the patient's request. Good luck!
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