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Crossbridge Behavioral Health

4385 Narrow Lane Road
Montgomery, AL 36116
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Sketch of a welcoming residential drug rehab center with a home-like exterior and front porch.

About Crossbridge Behavioral Health

Crossbridge treatment programs are individualized and provide sensitive compassionate services, which is quite unique. Both the inpatient program and intensive outpatient programs include medication management and family education. You can expect to engage in group therapy and music therapy. The intensive outpatient program consists of three days of treatment per week for three hours at a time.

One thing that stands out to me is that Crossbridge offers treatment for all mental health issues including psychiatric disorders and substance use disorders.

Former patients of Crossbridge say that they felt rushed through group therapy sessions. They also mentioned they were given the wrong types of medications and did not feel the staff was nice. Other former clients mentioned that they had efficient treatment, but the place wasn’t the best.

Facility Overview

Bed icon 60
Number of Available Beds

Latest Reviews

Leeanna Woods
4 months ago on Google
5
I recently spoke with an employee named Mella while calling about a loved one, and I can’t express enough how helpful and compassionate she was. From the moment she answered, she treated my concerns with genuine care and understanding. I was feeling overwhelmed, but Mella stayed patient, kind, and reassuring throughout the entire conversation. She took the time to clearly explain the steps I needed to take and made sure I understood what to do next. Most importantly, she guided me in the right direction and connected me with the appropriate resources to ensure my loved one would be okay. Mella’s professionalism and empathy made a stressful situation much easier to handle. I’m truly grateful for her support and hope she gets recognized for the outstanding job she does.
Response from the owner1 week ago
Hi Leeanna, thank you so much for taking the time to share your feedback! Our team appreciates your kind words.

All responses are provided by the Baptist Health Patient Experience Team.
Laura Coker
6 months ago on Google
5
I had the most wonderful experience. During a time when I needed the help of others, Crossbridge exceeded my expectations. Every staff member was kind, compassionate, and exemplifies that they are there because they truly care. I stayed for fours days, and I can honestly say that I am thankful for this facility and all the staff.
Response from the owner1 week ago
Hi Laura, we are delighted to hear this feedback and thank you for sharing with us. It is our honor to provide compassionate care always!
Mike D
10 months ago on Google
5
Was recently here for treatment and I will say that the staff was very professional and helpful. Nurses had great bed side manner, ss workers were very attentive and great listeners, all support staff were great. No I wasn't paid to say all this. Lol.
Response from the owner1 week ago
Hi Mike, we sincerely value your feedback and are grateful for the insights you've shared with us. It is our honor to continually provide excellent patient care!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient rehab is designed primarily for clients exiting detox, people in early recovery, and those at an elevated risk of relapse. Participants reside at the rehab facility until they complete their treatment program. This allows them to focus solely on their recovery, away from outside distractions, stressors, and addiction triggers. Inpatient drug rehab typically involves extensive addiction counseling, recovery-focused life skills training, and complementary therapies.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Medically assisted detox is often the first step of addiction treatment. At the medical detox level of care, you are weaning your body off drugs and/or alcohol under the care of licensed medical professionals who constantly monitor your health and treat any potential withdrawal symptoms, sometimes with the aid of medication (like Suboxone or Vivitrol).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The goal of cognitive behavioral therapy in Alabama is to lessen the symptoms of certain mental health conditions, including substance abuse and co occurring mental health disorders. It is known as one of the most effective means of treatment for these conditions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills are an essential part of addiction recovery. These skills help you succeed in day to day life and live independently. They fall into three main categories: interpersonal skills, thinking skills, and self awareness. Treatment involves developing these skills for a successful recovery.

Recreational therapy in Alabama integrates sports, art, and outdoor adventures into drug and alcohol addiction treatment. This promotes physical, mental, and emotional health alongside improving social skills, offering a holistic approach to sobriety. Recreational therapy can help you rebuild your life within a supportive and engaging environment.

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Crossbridge Behavioral Health.

Contact Information

Building icon

4385 Narrow Lane Road
Montgomery, AL 36116

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Reviews of Crossbridge Behavioral Health

2.31/5 (80 reviews)
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Reviews

1

Baptist threw me in this place for 48 hours for swearing at a doctor. Equivalent to a jail except you get treated better in jail probably.

Reviewed on 7/28/2019
1

The people who claim to be professionals here have no clue how to treat addictions. This place is equivalent to a jail but at least in jail you get treated better. These idiots put my 71 year old mother in a wing with some 20 and 30 year old thugs! If you can don't let your ... Read More

Reviewed on 4/2/2019
1.5

The doctor never even tried to get to know me or listen to my story. So I don't even know what he used to diagnose me and create a treatment plan. Totally irresponsible, I can't believe they receive money for only doing this.

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.35 (77 reviews)
Tina
1 week ago
5

I would like to thank the entire Crossbridge family including Techs, Nurses , and Doctors for giving me the best treatment and care during my stay at this facility. My interaction with the staff was superb and I never felt like I was just another paycheck opportunity. I will gladly recommend anyone who may need help with mental health support or any behavioral issues to please just trust the process and just reach out to get the help that they may need. God Bless and thank you all so much for helping me through my difficult time.

Response from the owner
Hi Tina, we are delighted to hear this feedback and thank you for sharing with us. It is our honor to provide compassionate care always!

All responses are provided by the Baptist Health Patient Experience Team.
Amanda Haynes
1 month ago
1

Response from the owner
We value all feedback and appreciate you taking the time to leave a review, Amanda.

All responses are provided by the Baptist Health Patient Experience Team.
Larry Cargill
2 months ago
5

Response from the owner
Thank you for the five-star review! We are honored to serve the people of Central Alabama with excellence in healthcare.

All responses are provided by the Baptist Health Patient Experience Team.
Steward
3 months ago
3

My experience here was fine. I think crossbridge would really flourish if there was some structure. The biggest issue here is that every staff member has a different answer for everything. If everyone was on the same page regarding rules, policies, and restrictions, etc I think this place would be absolutely amazing. I understand this is an acute facility. That doesn’t change the fact that there should be more activities laid out like sheets that would make up for the time that people aren’t receiving their therapy, or there isn’t any for that day. Also, some of the staff members really would benefit from getting some training on how to speak to someone. We are all dealing with our own problems, and sometimes all we’re looking for is someone to talk to. Pros: Food 3x a day including 2 snack times , Hygiene morning and night, and recreational therapy. Cons: not enough therapy with specific social workers , a lot of unhealthy snacks, a very rude staff on some shifts, communication issues. I think this works for a general understanding on how everything works with mental health. If you need more help I’d seek therapy outside of there and also look into some facilities that offer more help. Thank you all at crossbridge! A special shoutout to Jessica in the adult unit! She was such an amazing person who was always helpful and listened. Always bright and REAL. Never once did she get impatient with me. All helpful and great fun moments while I was there. ⭐️⭐️⭐️⭐️⭐️

Response from the owner
Thank you for taking the time to share your feedback, Steward. We appreciate you bringing this to our attention and have forwarded it to the appropriate team.

All responses are provided by the Baptist Health Patient Experience Team.
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