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Crossbridge Behavioral Health

4385 Narrow Lane Road
Montgomery, AL 36116
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Sketch of a welcoming residential drug rehab center with a home-like exterior and front porch.

About Crossbridge Behavioral Health

Crossbridge treatment programs are individualized and provide sensitive compassionate services, which is quite unique. Both the inpatient program and intensive outpatient programs include medication management and family education. You can expect to engage in group therapy and music therapy. The intensive outpatient program consists of three days of treatment per week for three hours at a time.

One thing that stands out to me is that Crossbridge offers treatment for all mental health issues including psychiatric disorders and substance use disorders.

Former patients of Crossbridge say that they felt rushed through group therapy sessions. They also mentioned they were given the wrong types of medications and did not feel the staff was nice. Other former clients mentioned that they had efficient treatment, but the place wasn’t the best.

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Facility Overview

Bed icon 60
Number of Available Beds

Latest Reviews

Jimmy Haynes
6 months ago on Google
1
Do not go there, or take a loved one to this place. The techs are always on their phone! The nurses at like they are lost, and treat you bad.
Response from the owner6 months ago
Thank you for your feedback, Jimmy. We value every opportunity to review patient experiences as part of our ongoing commitment to quality care.
Mike D
7 months ago on Google
5
Was recently here for treatment and I will say that the staff was very professional and helpful. Nurses had great bed side manner, ss workers were very attentive and great listeners, all support staff were great. No I wasn't paid to say all this. Lol.
Response from the owner6 months ago
Hi Mike, we sincerely value your feedback and are grateful for the insights you've shared with us. It is our honor to continually provide excellent patient care!
Annlisa Mefford
7 months ago on Google
1
This place is the worst place ever. They can never get there junk togather. They tell you one thing and when you come here they say oh he can't be released yet but yet they tell you to be here by 8 and I drive an hour mind you this is my 2nd trip and now there telling me he is not being discouraged yet. They need to pay for my gas to and from here. They are awful. Worst place ever my family member said the food is nasty. He was so glad to get out and get something worth eating. The frount staff when I got here at 8 was the nastiest person ever.and if you look and read the reviews they all say the same thing this is like your on a recording and it says the same old thing a live person is not answering your complaints what a joke. If you love your love one don't send them here
Response from the owner6 months ago
Thank you, Annlisa, for taking the time to share your feedback with us. We hate to hear that expectations were not fully met, and we are committed to continually improving our services.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient rehab is designed primarily for clients exiting detox, people in early recovery, and those at an elevated risk of relapse. Participants reside at the rehab facility until they complete their treatment program. This allows them to focus solely on their recovery, away from outside distractions, stressors, and addiction triggers. Inpatient drug rehab typically involves extensive addiction counseling, recovery-focused life skills training, and complementary therapies.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Medically assisted detox is often the first step of addiction treatment. At the medical detox level of care, you are weaning your body off drugs and/or alcohol under the care of licensed medical professionals who constantly monitor your health and treat any potential withdrawal symptoms, sometimes with the aid of medication (like Suboxone or Vivitrol).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The goal of cognitive behavioral therapy in Alabama is to lessen the symptoms of certain mental health conditions, including substance abuse and co occurring mental health disorders. It is known as one of the most effective means of treatment for these conditions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills are an essential part of addiction recovery. These skills help you succeed in day to day life and live independently. They fall into three main categories: interpersonal skills, thinking skills, and self awareness. Treatment involves developing these skills for a successful recovery.

Recreational therapy in Alabama integrates sports, art, and outdoor adventures into drug and alcohol addiction treatment. This promotes physical, mental, and emotional health alongside improving social skills, offering a holistic approach to sobriety. Recreational therapy can help you rebuild your life within a supportive and engaging environment.

Contact Information

Building icon

4385 Narrow Lane Road
Montgomery, AL 36116

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Reviews of Crossbridge Behavioral Health

2.23/5 (77 reviews)
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Reviews

1

Baptist threw me in this place for 48 hours for swearing at a doctor. Equivalent to a jail except you get treated better in jail probably.

Reviewed on 7/28/2019
1

The people who claim to be professionals here have no clue how to treat addictions. This place is equivalent to a jail but at least in jail you get treated better. These idiots put my 71 year old mother in a wing with some 20 and 30 year old thugs! If you can don't let your ... Read More

Reviewed on 4/2/2019
1.5

The doctor never even tried to get to know me or listen to my story. So I don't even know what he used to diagnose me and create a treatment plan. Totally irresponsible, I can't believe they receive money for only doing this.

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.27 (74 reviews)
Leeanna Woods
1 month ago
5

I recently spoke with an employee named Mella while calling about a loved one, and I can’t express enough how helpful and compassionate she was. From the moment she answered, she treated my concerns with genuine care and understanding. I was feeling overwhelmed, but Mella stayed patient, kind, and reassuring throughout the entire conversation. She took the time to clearly explain the steps I needed to take and made sure I understood what to do next. Most importantly, she guided me in the right direction and connected me with the appropriate resources to ensure my loved one would be okay. Mella’s professionalism and empathy made a stressful situation much easier to handle. I’m truly grateful for her support and hope she gets recognized for the outstanding job she does.

Response from the owner
Hi Leeanna, thank you so much for taking the time to share your feedback! Our team appreciates your kind words.

All responses are provided by the Baptist Health Patient Experience Team.
sue huneycutt
1 month ago
2

Staff would not release Daniel Coopers medical records to him upon request. He was given an injection of Prolixin day of discharge as well as tablets to take orally. He was given Depakote which made him catatonic to discharge him. The tablets made me walk like Frankenstein and I felt unable to think. I felt like someone was holding me down! Upon discharge I was not told what medication I had already been given in the morning medication. Bottom line is that they kept me long enough to sedate me and get me out the door!!

Response from the owner
Thank you for your feedback, Sue. Please call (334) 747-3116 and request to speak with our Director or Assistant Practice Manager so we can better understand and address your concerns.

All responses are provided by the Baptist Health Patient Experience Team.
Leon Dequanna
1 month ago
2

I was here years ago, the staff made fun of my tics and I got no help whatsoever, there was only one staff member I liked who drew me a picture before I left, and the other staff members acted like they just hated doing their job, I had a boy walk into the bathroom I was in despite my nurse being next to the bathroom door, they accused me of breaking the rules not even a hour after I was booked in, and I was openly bullied by other patients with the nurses doing little to nothing, I don't recommend sending your child here if they are battling depression or suicidal thoughts because this place only made them worse for me.

Response from the owner
We appreciate you bringing this to our attention and have shared your feedback with the appropriate team.

All responses are provided by the Baptist Health Patient Experience Team.
Mark Allen Yancey
2 months ago
1

The case/social worker name Ms T sent my brother who has mental issues to a shelter in Birmingham because my brother wanted more treatment to handle his illness of mental health/drug use. Ms T sent him to a shelter whereas they do "lottery." This term mean that after the first day he has to pull a number to see whether or not he will have a bed the next day. This is a daily event. If he is unlucky with the drawing he loses his bed and maybe tossed in the streets. Ms T should've explained this to a family member before shipping him off. Ms T will not get away with her poor decisions. I'm going to sue this place and ask for her resignation.

Response from the owner
Hi Mark, we appreciate you taking the time to share feedback. If you are comfortable doing so, please call (334) 747-3116 and request to speak with the Director or Assistant Practice Manager so we can connect with you directly.
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