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Bon Secours Saint Marys Hospital

5801 Bremo Road Richmond, VA 23226
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Bon Secours Saint Marys Hospital VA 23226

About Bon Secours Saint Marys Hospital

Bon Secours Saint Marys Hospital, located in Richmond, Virginia is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and 12-step therapy. Specialty rehab programs at Bon Secours Saint Marys Hospital include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration. Bon Secours Saint Marys Hospital has received accreditations from The Joint Commission and SAMHSA.

Facility Overview

Bed icon 391
Number of Available Beds

Latest Reviews

Hailee Hall
1 week ago on Google
1
They overdosed my dad on pain meds, had to narcan him. Proceeded to keep giving him medications that were not supposed to be combined together, which resulted in him having to go to the ICU.
Lizzie E
2 weeks ago on Google
1
Worst experience ever . I went into the Er for abdominal pain that was worst when sitting. I explained to the nurses that I was in severe pain made worse by sitting. I was in so much pain I was walking hunched over. They assessed me never offered me a wheelchair I had to ask even though it was evident that I could barely walk from the pain I was in. Finally got called to the back , I was relieved to finally be going in a room so that I could lie down while waiting. Instead of a room with a bed and some privacy I was put in a big room with about 20 other patients recliners and a bunch of curtains like it was freaking free clinic. I sat there for at least 2 hours waiting to be seen. There was absolutely no privacy , you could clearly hear other people’s symptoms and medical history being discussed they have no concern for hipaa. I also got a bill in the mail for over $3,000 and never even saw a doctor. I was appalled next time I’ll go to Hca.
Response from the owner1 week ago
We regret to hear about your experience in the ER, especially the discomfort and lack of privacy you described. We strive to provide an exceptional experience for every patient, and your feedback about seating, wait times, privacy measures, and the billing process is important to us. We welcome the opportunity to discuss this further and learn how we can improve. Please contact our Patient Experience team at 804-287-7443.
Curt
2 weeks ago on Google
5
St. Mary's has helpful staff that help you as your loved one is in surgery. They'll take you to a room where you can follow the process from preoperatory to recovery.
Response from the owner1 week ago
Thank you for sharing your experience. We’re delighted to hear our team was able to support you and your loved one throughout the entire surgical process. We strive to provide an exceptional experience for patients and their families.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Clients in an intensive outpatient rehab (IOP) benefit from robust support but often do not require the high-level supervision and round-the-clock clinical care provided in an inpatient setting. Clients engage in multiple therapeutic sessions weekly, with most programs requiring between nine and 20 treatment hours per week. Intensive outpatient rehabs provide a wide array of evidence-based services, including addiction counseling, recovery-focused life skills training, holistic therapies, and medication assisted treatment (MAT).

12-step icon12-Step

Once involved in a 12 step recovery program, clients can commit to a model of life-long recovery rooted in spiritual growth and intensive peer support. 12 step meetings are anonymous, peer-led, free, and accessible day and night, year-round, in most communities. Self-selected sponsors provide one-on-one coaching as participants work through the steps of recovery. These steps are based on spiritual principles used to address the origins of the addiction and to encourage self-compassion, forgiveness, acceptance, and accountability.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) offers a structured environment for intensive treatment of behavioral and substance use disorders. PHP treatment can consist of sessions ranging from 6-8 hours per day for an average of 90 days. You can often expect to engage in behavioral therapies, such as cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT), and receive medication. PHP treatment is often covered either fully or partially by insurance providers.

medically-assisted-detox iconMedically Assisted Detox

Known as the first step of the addiction recovery process, medical detox is the removal of addictive drugs and alcohol from your body and helping manage physical withdrawal. Medically assisted detox takes place in an inpatient setting where you will be closely monitored by a team of medical professionals to ensure your maximum health and safety. Medications like Suboxone or Vivitrol may be administered if needed to alleviate any potential withdrawal symptoms. This process is typically at least partially covered by most insurance plans.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

John M. Starcher, Jr., Esq

CEO

Don Kline

COO

Wael Haidar, MD

Chief Clinical Officer

Michael Bezney

Chief Legal Officer

Deborah Bloomfield, PhD

CFO

David Cannady

Chief Strategy Officer

Fr. Joseph Cardone

Chief Mission Officer

Joe Gage

Chief Human Resources Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 6387

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

5801 Bremo Road
Richmond VA, 23226

Rehab in Cities Near Richmond

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Reviews of Bon Secours Saint Marys Hospital

3.1/5 (615 reviews)
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Reviews

5

The staff is fantastic, and they try to make everything more comfortable for you so that you don't have to put so much effort. It's an incredible service, and I would totally recommend

Reviewed on 2/5/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (614 reviews)
Hailee Hall
1 week ago
1

They overdosed my dad on pain meds, had to narcan him. Proceeded to keep giving him medications that were not supposed to be combined together, which resulted in him having to go to the ICU.

Lizzie E
2 weeks ago
1

Worst experience ever . I went into the Er for abdominal pain that was worst when sitting. I explained to the nurses that I was in severe pain made worse by sitting. I was in so much pain I was walking hunched over. They assessed me never offered me a wheelchair I had to ask even though it was evident that I could barely walk from the pain I was in. Finally got called to the back , I was relieved to finally be going in a room so that I could lie down while waiting. Instead of a room with a bed and some privacy I was put in a big room with about 20 other patients recliners and a bunch of curtains like it was freaking free clinic. I sat there for at least 2 hours waiting to be seen. There was absolutely no privacy , you could clearly hear other people’s symptoms and medical history being discussed they have no concern for hipaa. I also got a bill in the mail for over $3,000 and never even saw a doctor. I was appalled next time I’ll go to Hca.

Response from the owner
We regret to hear about your experience in the ER, especially the discomfort and lack of privacy you described. We strive to provide an exceptional experience for every patient, and your feedback about seating, wait times, privacy measures, and the billing process is important to us. We welcome the opportunity to discuss this further and learn how we can improve. Please contact our Patient Experience team at 804-287-7443.
Curt
2 weeks ago
5

St. Mary's has helpful staff that help you as your loved one is in surgery. They'll take you to a room where you can follow the process from preoperatory to recovery.

Response from the owner
Thank you for sharing your experience. We’re delighted to hear our team was able to support you and your loved one throughout the entire surgical process. We strive to provide an exceptional experience for patients and their families.
Wes Haddaway
2 weeks ago
1

St. May's ER misdiagnosed me over 30 times. Working Diagnosis, Differential Diagnosis, Final Diagnosis, Impression: Vertigo Consult: None

Response from the owner
We are sorry to hear about your experience. We strive to provide an exceptional experience for every patient and take your feedback seriously. Please contact our Patient Experience team at 804-287-7443 so we can better understand what happened and address your concerns.
Pamela Ann
2 weeks ago
1

My husband is here for surgery and we have been waiting for an hour and 45 minutes at patient admissions. No one has been able to tell us why urology surgical department is taking so long.

Response from the owner
We regret to hear about your experience with the extended wait time at patient admissions in our urology surgical department. We strive to provide an exceptional experience and apologize for the frustration caused by the lack of communication. Please contact our Patient Experience team at 804-287-7443 so we can review this situation and assist you further.
Jimmy James
2 weeks ago
1

By far one of the worst experiences I had dealt with. Only one real doctor on duty om a Saturday night. I used the call button numerous time with no response. Even went to the extent of pulling the one in the bathroom with no response. I came to this hospital with the though of a g.i bleed from chirosis. I was going to use st. Mary's liver. Institute for a secondary opionion of.mu conditions.

Response from the owner
We regret to hear about your experience and the challenges you faced in receiving timely assistance. We strive to provide an exceptional experience for all our patients and apologize that your visit did not reflect our standards. Please feel free to reach out to our Patient Experience team at 804-287-7443 so we can learn more and address your concerns.
Jimmie Uzzle
3 weeks ago
5

Itzel González
1 month ago
5

Mi hija nació aquí , la dr Sarah Patterson y su equipo junto con la Dra Julia lake exceletes durante mi proceso … llegado el Dia de mi cesárea todo fue 10/10 desde mi ingreso hasta que ambas salimos de ahí no tengo más que agradecer a Todos los médicos y Enfermeras qué nos acompañaron a que abril 23 …. Sin embargo yo decidí estar ahí por la buena experiencia que tuvimos con mi papá ya que el ingreso por una emergencia y estuvo ahí varios días esto me dio mucha confianza

Response from the owner
Thank you for sharing your kind words. We’re delighted to hear our team provided such a positive experience from admission through discharge. It means a great deal that your father’s earlier stay inspired confidence and led you back to us. Congratulations on the arrival of your daughter, and we appreciate the trust you’ve placed in our team.
Gregory C
1 month ago
1

Very scary place. Terrible bed bug issues here and horrible staff members.

Response from the owner
We understand your concern regarding reports of bed bugs and interactions with our staff. We strive to provide an exceptional experience for every patient. Please contact the Patient Experience team at 804-287-7443 so we can learn more about your visit and address your concerns.
Horse With No Name
1 month ago
1

My gosh, what is happening to the American health system?! America use to have the best doctors and hospitals in the world until the 90"s, now every facility is as bad as hospitals in communist countries! I am looking for an endocrinologist for both my mother and I and was planning to make an appointment at St. Mary's, but after reading all these negative comments I think I will stear clear of this place. And since every hospital seems to be just as bad as this one I think I will take her to Switzerland or South Korea where medical care is still top notch! Administrators, YOU are responsible for this situation because YOU allow your personnel to mistreat YOUR customers! Don't you realize that your employees are driving away YOUR clients? Stop apologizing and DO BETTER! Do continuous customer service training, reprimand when necessary, suspend, even fire those who have no aptitude for this line of work. Compassion and empathy should be the first requisites for a healthcare provider!

Response from the owner
We strive to provide an exceptional experience for all patients and their families. We would welcome the opportunity to discuss your concerns in more detail. Please contact our Patient Experience team at 804-287-7443 so we can assist further.
Hanaa El-sabban
1 month ago
1

AVOID ER VISITS HERE- I visited the ER at St. Mary's around 6:00 PM due to sudden bleeding and other symptoms that left me anxious and uncertain. Since I was already at the hospital, this was my only option. It was also my first time ever going to the ER. I was moved to a curtained communal waiting area, where my experience changed dramatically. From that point forward, I received very little attention from the nursing staff. No one checked on me or provided updates unless I got up and asked. I had to initiate everything, from getting instructions for a urine sample to asking for updates on pending results. It felt like a self-service situation, with minimal support for someone in a vulnerable state. Around an hour later or maybe two, Dr. Gatewood, who was kind, thorough, and communicative did stop by and explained all the CT scan and bloodwork results. This helped ease my concerns. There was one test remaining that he couldn't go over which resulted in me waiting additional hours. Around 11:00 PM, I received an email saying my discharge was being processed, before I had seen a second provider. Shortly after that, Dr. Ross Kalman came in. He introduced himself and quickly reviewed some test findings, focusing on one result without offering a full explanation. I asked questions to better understand what could be causing the bleeding, and his response was, "We only deal with emergencies here." That comment felt dismissive, especially after waiting nearly five hours. I wasn't frustrated at not having a diagnosis, I was seeking clarity, and this was my only opportunity to ask. I also brought up dehydration, something I've dealt with in the past, and requested IV fluids. Dr. Kalman denied the request, saying my labs looked fine. However, in his discharge notes, he incorrectly wrote that I denied oral fluids , I was never even offered any. In reality, he told me to "continue doing what you've been doing," which was vague and unhelpful. As our conversation ended, he said, "You look disappointed," and walked away. That's when I began to feel physically overwhelmed. I started to hyperventilate and that's when nurse Alexis eventually noticed and came to help me calm down. I stood up, intending to leave, but my legs gave out. I didn't yell or act aggressively , I simply became physically unwell. With all that being said, I was told this is a panic attack which I have never experienced. I'm in shocked why vitals were never checked, and how Dr. Kalman never returned or followed up. What's most concerning is how the episode was documented. His discharge summary described me as "verbally aggressive," "yelling," and said I "threw myself on the floor." None of this is true. The interaction happened privately, and no one else -- including multiple nurses, techs, and Dr. Gatewood, had any issues with me throughout my visit. Dr. Kalman did not examine me during or after this incident, yet made assumptions in his notes that were both exaggerated and inaccurate. As part of standard protocol, Dr. Kalman would have been aware of what happened yet he never came back to check on me. This whole incident is not just unprofessional and it's unacceptable. To make matters worse, my primary care doctor never received any record of this ER visit. That lack of communication is alarming, and reflects the broader issue of poor follow-through and documentation. This visit left me feeling unsupported and misrepresented at a time when I needed clarity and care. I'm sharing my experience so others can be aware of how important it is to advocate for themselves in medical settings, and how quickly a vulnerable moment can be misunderstood when compassion and attention are missing.

Response from the owner
We regret to hear about your experience in our emergency department. We strive to provide an exceptional experience, and we apologize that you did not feel supported during your visit. We take your feedback seriously and will share your comments with our leadership team as we review our processes.
If you would like to discuss your concerns further, please contact our Patient Experience team at 804-287-7443.
Kara Yasmine
2 months ago
1

I came to this hospital 03/06/2025 for some personal reasons and I was lied to about what was going to happen to me. If I could I would rate this place a ZERO I WOULD , but the one star is for the people on the 7th floor! They were very nice and friendly, however on the lower level in a regular room they were awful! I don’t know the man’s name but he was a black big man , average height and bald with glasses i believe, a white doctor who was also a man and then the crisis center lady …. THEY ARE LIARS AND RUDE AS HELL! The black doctor and white doctor told me and my boyfriend the same options that I had and I choose one option but was COMPLETELY FINE if we needed to go another route… why when the crisis lady came she had the most nastiest attitude and told me that since she got called I “ refused the other offer that was given” I NEVER REFUSED, I said multiple times that I was fine with other option! The black doctor told me I had 3 choices when in reality I ONLY had 2. So because all that happened the police had to cuff me and my legs together like I was a criminal or something and it was all just a very traumatic experience. I WOULD NEVER COME HERE AGAIN FOR HELP. Not to mention one of cops was trying to be an ass and wanted to get an reaction outta me . They also tried to make it seem like me being upset about being LIED TO was another way to make it seem like I need “Help” Ummmmm I think if anybody was in my position they would’ve reacted the same, because how was I givin options…. when in the first place I never had one to begin with, now I’m in cuffs… my RIGHTS were taken from me and now I have to wait for a court hearing to see if I could be released and on a floor where the people there are actually MENTALLY UNSTABLE???? I think anybody would be beyond PISSED. I will be getting names and posting them.

Response from the owner
We’re sorry to hear about your experience during your recent visit. We strive to provide an exceptional experience for all patients. We appreciate you bringing these matters to our attention. If you would like to discuss your experience in more detail, please contact our Patient Experience team at 804-287-7443.
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