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Carolinas Creative Counseling

4415 Monroe Rd
Charlotte, NC 28205
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Architectural illustration of a modern luxury addiction treatment facility featuring large windows and stone accents.

About Carolinas Creative Counseling

Carolinas Creative Counseling sits in Charlotte, North Carolina, and offers a wide mix of outpatient behavioral health services. They work with kids, teens, and adults and seem especially focused on creating plans that fit each individual and their family situation. Their approach leans toward strength-based and cognitive behavioral therapy (CBT), which basically means they try to help clients build on what’s already working and teach practical tools for coping and change.

Intensive Outpatient Treatment for Addiction

They offer regular outpatient therapy as well as more intensive options. Their Intensive In-Home Services are designed for families in crisis or at risk of being separated, especially when kids are struggling emotionally or behaviorally. It’s a short-term program, but it’s pretty hands-on and focuses on keeping families together and avoiding things like foster care or hospitalization. They also run a Substance Abuse Intensive Outpatient Program (SAIOP), which includes both group and individual sessions for people working through addiction issues but who don’t need to live at the facility.

Alliance with Broadview Psychiatry

They help a wide range of clients including veterans, LGBTQ+ individuals, trauma survivors, and people with HIV. They offer medication management too through Broadview Psychiatry, which lets them help those with dual diagnosis issues. If you need to unwind, Oakhurst Park isn’t too far away.

Ways to Pay

They accept Medicaid, most private insurance, and offer a sliding scale for those paying out of pocket. Their services are offered in person or online, which adds flexibility that can be helpful. Overall, it’s a local clinic trying to meet people where they’re at and offer support that actually fits into their lives.

Similar Rehab Centers

Fact checked and written by:
Benjamin Cardenas
Edited by:
Peter Lee, PhD

Latest Reviews

Charisse Chinchar
1 week ago on Google
1
My provider left the practice and no one called to reschedule me with another provider. No consideration or help for the fact that I would run out of medication before the next available appointment. Tried calling the office and keep getting "out to lunch" messages at all hours of the day. All this frustration certainly does not help my emotional health.
Angela Martin
2 weeks ago on Google
1
This is the absolute worst place to deal with. They cannot keep any staff and do not answer phones, return calls, or reply to emails. Every month I have a hard time getting an appointment and by the time I finally get ahold of them to get one scheduled my kid is out of medication. On top of that, now they’ve cancelled our upcoming appointment and here we go again trying to get some sort of person on the phone or email reply or anything at all to no avail. We switched providers for therapy well over a year ago due to therapist turnover and never having any sort of consistency but the new place does not manage meds so I’ve been stuck with CEH. We will be leaving this service behind as well as soon as possible. I have never dealt with a place that was so horribly managed in any medical field before.
DawnOfDusk
1 month ago on Google
1
Hey there, mentally struggling person! Do you like having a therapist who feels like they're only there to take your money and leave? Want to have some of the worst, nigh-nonexistent communication imaginable when it comes to refilling your medication? Look no further than the Matthews branch of Center for Emotional Health! At first, I did like this place (perhaps because it was my first therapy place), and the first therapist I had was very kind and wanting to help, but then she was replaced by another therapist who I have felt far, far less satisfied with. I have problems with being able to think of how to continue conversations and do need to work on it, but where my previous therapist would try to continue the conversation, I've felt as though the current one I've had will end the session when I start struggling to continue, which, maybe it's just me, but it feels abhorrently unprofessional for a job meant to help people. Even putting that aside, the responses she has given have felt very shallow and not very helpful to me as well. I've also had a lot of issue with my antidepressant not being adequately restocked, as the pharmacy I pick it up from often keeps getting no response whenever they try requesting a refill and I have to call the branch I get it from to get it refilled. I am aware of needing to make sure a patient's medications are truly working, but to constantly overlook refill requests is grossly negligent imo, especially considering I've had to get temporary refills from my pharmacy the past few times. All in all, I strongly recommend avoiding CEH Matthews and instead researching for a far more reliable alternative that doesn't have therapists who aren't more shallow than a kiddie pool and won't neglect medication refills. I know that's what I'll be doing.
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4.6 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Carolinas Creative Counseling works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Makebia Rorie, MSW, LCSW, LCAS

Case Management, Substance Use

Brianna Rodgers

Associate in North Carolina

Asia Perry

Therapeutic cCounseling

Karrisa Clinkscales, LCSW-A

Human Services

Contact Information

Building icon

4415 Monroe Rd
Charlotte, NC 28205

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Reviews of Carolinas Creative Counseling

2.57/5 (68 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.57 (68 reviews)
Charisse Chinchar
1 week ago
1

My provider left the practice and no one called to reschedule me with another provider. No consideration or help for the fact that I would run out of medication before the next available appointment. Tried calling the office and keep getting "out to lunch" messages at all hours of the day. All this frustration certainly does not help my emotional health.

Angela Martin
2 weeks ago
1

This is the absolute worst place to deal with. They cannot keep any staff and do not answer phones, return calls, or reply to emails. Every month I have a hard time getting an appointment and by the time I finally get ahold of them to get one scheduled my kid is out of medication. On top of that, now they’ve cancelled our upcoming appointment and here we go again trying to get some sort of person on the phone or email reply or anything at all to no avail. We switched providers for therapy well over a year ago due to therapist turnover and never having any sort of consistency but the new place does not manage meds so I’ve been stuck with CEH. We will be leaving this service behind as well as soon as possible. I have never dealt with a place that was so horribly managed in any medical field before.

DawnOfDusk
1 month ago
1

Hey there, mentally struggling person! Do you like having a therapist who feels like they're only there to take your money and leave? Want to have some of the worst, nigh-nonexistent communication imaginable when it comes to refilling your medication? Look no further than the Matthews branch of Center for Emotional Health! At first, I did like this place (perhaps because it was my first therapy place), and the first therapist I had was very kind and wanting to help, but then she was replaced by another therapist who I have felt far, far less satisfied with. I have problems with being able to think of how to continue conversations and do need to work on it, but where my previous therapist would try to continue the conversation, I've felt as though the current one I've had will end the session when I start struggling to continue, which, maybe it's just me, but it feels abhorrently unprofessional for a job meant to help people. Even putting that aside, the responses she has given have felt very shallow and not very helpful to me as well. I've also had a lot of issue with my antidepressant not being adequately restocked, as the pharmacy I pick it up from often keeps getting no response whenever they try requesting a refill and I have to call the branch I get it from to get it refilled. I am aware of needing to make sure a patient's medications are truly working, but to constantly overlook refill requests is grossly negligent imo, especially considering I've had to get temporary refills from my pharmacy the past few times. All in all, I strongly recommend avoiding CEH Matthews and instead researching for a far more reliable alternative that doesn't have therapists who aren't more shallow than a kiddie pool and won't neglect medication refills. I know that's what I'll be doing.

Peppermint Patty
2 months ago
1

Another update: I've been going here for years. And I really liked my first doctor. And my 3rd, and my 4th. The 5th (newest) one was scheduled for today, but no one has called me, sent me a reminder, or to tell me it was cancelled. And rarely does anyone answer the phones anymore. I'm not sure how they stay in business. Time to move on to an established medical office, like Novant or Atrium. I'd like to get my prescriptions on time. 1st updating my review: I've been out of medicine for a week and can't get a hold of anyone to make an appointment. This place is a joke, and it's falling apart.

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