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Tucker Pavilion

7101 Jahnke Road Richmond, VA 23225
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Top 10 Rehab In Richmond
Chippenham Medical Center - Tucker Pavilion VA 23225

About Tucker Pavilion

Chippenham Medical Center – Tucker Pavilion is a mental health and addiction treatment center in Richmond, Virginia. They offer a wide range of behavioral health services for children, teens, adults, and seniors with mental and behavioral health concerns, including dual diagnosis. As part of the HCA Virginia Health System, they accept commercial insurance, Medicare, Medicaid, and other forms of government insurance.

Chippenham Medical Center – Tucker Pavilion offers inpatient, partial hospitalization, and intensive outpatient treatment services. Age specific treatment tracks are available for adults, youth, and seniors.
The inpatient program at Tucker Pavilion is offered at their 137 bed acute psychiatric hospital. Admission can take place 24 hours a day. Daily progress evaluations are conducted to continue to ensure success in treatment. Treatment addresses anxiety, depression, dual diagnosis, substance abuse, and self injury.

The partial hospitalization program is for those who no longer need to be in a care facility but who still need a highly structured routine and care regimen. This program is based on evidence based approaches to treating mental health and dual diagnosis concerns. The program meets during the day so clients can return home for the evening hours.

The intensive outpatient program is a step down from partial hospitalization. It focuses on evidence-based treatments offered through individual or group therapy. The focus is on helping clients improve coping skills and learn new ways to manage stress as they gain more independence.

Facility Overview

Bed icon 137
Number of Available Beds
Calendar icon 5 - 7
Avg Length of Stay in Days

Latest Reviews

Jewel Shines
2 months ago on Google
1
Avoid this place at all costs. Had a family member here and will be filing human rights complaints. So short staffed they can't provide a safe environment or answer phones, let people in the building at times. Absolutely terrible.
Response from the owner2 months ago
Jewel, we thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding these comments. Could you please reach out to us at 804.483.1234 at your earliest convenience? Thank you.
Micah A Faelan, LMT
2 months ago on Google
3
Been through these programs before, both inpatient and outpatient and have had mixed experiences every time. But the way I just got treated on the phone when I called because I didnt know where else to go and I get a very sarcastic response about how I should have made an appointment already. A wild comment to make when I said I was unable to schedule a follow up due to physical medical issues I have been dealing with. Most of the medical and therapeutic staff I ve worked with has been good. This phone conversation I just had really bothered me though and i probably won t be seeking mental health care through HCA again.
Response from the owner2 months ago
Micah, thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 804.483.1234? We look forward to hearing from you.
TeAysha Heiskell
2 months ago on Google
1
DO NOT SEND YOUR LOVE ONE HERE! my grandmother went here for help with her depression and never came out they drugged her to death I m so heartbroken
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8 / 10

Location

Accepted Insurance

Tucker Pavilion works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Clients in an intensive outpatient rehab (IOP) benefit from robust support but often do not require the high-level supervision and round-the-clock clinical care provided in an inpatient setting. Clients engage in multiple therapeutic sessions weekly, with most programs requiring between nine and 20 treatment hours per week. Intensive outpatient rehabs provide a wide array of evidence-based services, including addiction counseling, recovery-focused life skills training, holistic therapies, and medication assisted treatment (MAT).
aftercare iconAftercare Support
Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
A drug intervention in Virginia requires careful planning and execution. Due to complex family dynamics, intervention services are often necessary to help families successfully navigate the process. An intervention specialist can help family members plan what they will say and then facilitate the conversation. This expert also educates everyone involved about addiction, enabling behaviors, and treatment options.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive behavioral therapy in Virginia is a short term form of talk therapy. Participants usually have homework between sessions, which may include journaling, self talk, and setting SMART goals. The aim is to transform negative thought patterns into positive ones.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private-room iconPrivate Rooms

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Virginia

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (804) 483-0050
Building icon

7101 Jahnke Road
Richmond, VA 23225

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Terri Beth Miller, PhD

Rehab in Cities Near Richmond

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Reviews of Tucker Pavilion

2.5/5 (100 reviews)
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Reviews

1

DO NOT GO HERE. This is the worst place on the planet to me. EVER. There's not much you can do which would make your kid even more upset, it's just little outside area and back to your room or you're sitting in a day room with 16 other kids. ????

Reviewed on 5/10/2019
5

The staff is the most helpful staff that has ever worked in my case! I'm so lucky to have found this place!

Reviewed on 1/9/2019
4.5

I went here for the first time when I was 13. I was scared and had just attempted suicide. This was the first hospital I had ever been in and I had no idea what to expect. Luckily I was greeted by calm and welcoming staff ( even though it was the middle of the night ) And ... Read More

Reviewed on 4/7/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (95 reviews)
Jewel Shines
2 months ago
1

Avoid this place at all costs. Had a family member here and will be filing human rights complaints. So short staffed they can't provide a safe environment or answer phones, let people in the building at times. Absolutely terrible.

Response from the ownerInvalid relative date format:
Jewel, we thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding these comments. Could you please reach out to us at 804.483.1234 at your earliest convenience? Thank you.
Micah A Faelan, LMT
2 months ago
3

Been through these programs before, both inpatient and outpatient and have had mixed experiences every time. But the way I just got treated on the phone when I called because I didnt know where else to go and I get a very sarcastic response about how I should have made an appointment already. A wild comment to make when I said I was unable to schedule a follow up due to physical medical issues I have been dealing with. Most of the medical and therapeutic staff I’ve worked with has been good. This phone conversation I just had really bothered me though and i probably won’t be seeking mental health care through HCA again.

Response from the ownerInvalid relative date format:
Micah, thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 804.483.1234? We look forward to hearing from you.
TeAysha Heiskell
2 months ago
1

DO NOT SEND YOUR LOVE ONE HERE! my grandmother went here for help with her depression and never came out they drugged her to death I m so heartbroken

ren
5 months ago
1

I was in the mental hospital section many times. It was awful, to say the least. The doctor put me on medications that had negative outcomes, like puking up my meals. Despite telling him the next day that I needed to get off of them, he didn't do anything about it and kept me on the medication even when I made it clear it was making things worse both physically and mentally.

Response from the ownerInvalid relative date format:
Our Tucker Pavilion truly values your feedback, and we are sorry to hear about this experience. Please contact our Patient Relations at 804.483.1234 so that we may work to make the situation better. Thank you.
Patricia Lewis
5 months ago
1

One of the worst places on the planet, I wouldn't recommend anyone that you care about go here. This place needs to be condemned. They need a new staff. No compassion for human beings. An absolute disgrace to our community. Kick people out when they have nowhere to go, in a snowstorm. They give 7 days and release you in 5. Pathetic excuse for a rehabilitation facility.

Response from the ownerInvalid relative date format:
Patricia, thank you for taking the time to review us. We are continually looking for ways to improve. If you're willing to discuss your review in more detail, please reach out to us at 804.483.1234. Thank you.
Henerzburg Waltemath
6 months ago
4

My first night was terrible, I came in full crisis and I was just put into a room. After I was moved to Tuckers it was better, nurses and techs were amazing. Night staff needs to be more considerate, conversating at patient doorways at 2am. Otherwise I was treated with respect and I got what I needed while I was there.

Response from the ownerInvalid relative date format:
Thank you for leaving a review. We are committed to the satisfaction of our patients, and this feedback will help us improve.
De Todo un Poco Con Luci
6 months ago
5

Response from the ownerInvalid relative date format:
Thank you for the positive review! We work hard to provide the best quality of care.
S N21
7 months ago
1

This place is just prison, i went there for depression and they treated me like i committed a crime. The nurses and staff would lie to my parents about my behavior, and say "she needs to stay longer" charging you every minute you're there for not even helping you. I was telling a friend i made there about a crazy dream i had and the staff member lied to my parents and said i was telling people i actually did it. I'm really shy and don't say much. My parents were convinced to keep me there and they also accused me of trying to mess around with a girl when we were making fun of writings on the wall and our door was open. Clearly we were not and they pulled that idea out of a hat. They went so far as to put me in a single bed room so i couldn't have a roommate to further convince people. its sad this place is even still open considering how nobody was helped in any other way except begging to get out. i had to lie my way out and say i was cured to everyone and just completely stop talking around people just to make it out without becoming more crazy, not to mention they let other patients bully you and when you try to tell any staff about it they tell you to get over it even if they do it to the point of tears because they really dont care about you in any way. The second they said i could leave i cried for almost an hour because I couldn't contain myself. Please, please close this place down and dont put your children through this. I also would like to mention i was only 9 and the only reason I ended up in the hospital in the first place was because I was being neglected by my parents to the point where I was extremely depressed and thinking about suicide and just thought bringing me to a mental hospital would fix it. I told staff about everything going on at home too and I just got brushed off as not important. I guess it showed me being neglected at home and deprived of food and a way to shower with a mother who was pumping you with pills and lying to your psychiatrist to get you on those pills for things you dont really have like adhd was better than telling the truth and being verbally abused and neglected by strange adults. I also had no cell phone until I moved out so I'm making this post as an adult with their own family 16 years later. Oj and ben were definitely 2 of the worst staff members but there was a woman whos name i cant remember who was extremely cruel to me and made me cry just for asking to use the phone to call my grandmother who was the only person who actually came to visit me. She would say very rude and terrible things about me to the other staff right in front of me and then laugh when I'd start to cry. At one point i asked to use the phone and i kept getting blatantly ignored so i used it because it was within the hours of allowed use and she was clearly ignoring me and about half an hour later she came in my room yelling at me for using it. I can tell you I still deeply remember my horrible experience here because it was just that traumatizing for a child who went there seeking help. And yes I know it says i cried allot here because i did. At home I was just ignored and neglected and here it was like a whole new form of abuse. I hope things are much much different here now but based on other reviews only a few people have been helped.

Response from the ownerInvalid relative date format:
We take our reviews seriously and recognize all reviews as important. Please reach out to us at 804.483.1234 so we may work with you directly. We hope to hear from you soon.
James
8 months ago
5

Tuckers saved my life twice. I was treated with respect by everyone and some of the staff showed me empathy when I needed it. The techs were especially awesome and I know they are doing it to help people because the pay isn't amazing or anything. I also had coexisting substance abuse issues and they made arrangements for me to goto treatment when I got out, both times.

Response from the ownerInvalid relative date format:
Reviews like this are inspiring. Thank you for sharing!
Susan Roberson
8 months ago
5

Everyone on 2 nd floor North at Tucker Pavilion was extremely empathetic, compassionate and hard working. My son received excellent care! Thank you and blessings to everyone.

Response from the ownerInvalid relative date format:
We think we have an incredible staff too! It's always nice to see messages like this.
Heathernae
9 months ago
2

It was horrible. I now have a fear of ever going back. It was not the upstairs so much as the intake downstairs. I have osteoarthritis and I was left on a plastic bed/seat for 30 hours. Thirty hours. My knee ballooned up. When I said something to any of the nurses in intake they were completely rude and chose to ignore me and what was happening. When I got upstairs they had my knee xrayed and there was fluid all around my knee. Of course there was. And then I was offered nothing to help but ibuprofen. They never sent a doctor to double check things. Nothing. I ended up having my knee drained by an orthopedic doctor after the fact. The fluid happened because I was left on a plastic seat for 30 hours. Intake needs to be changed and needs to be more comfortable for the mentally ill. We are not prisoners. People with issues like what I have physically cannot not bear to deal with 30+ hours of laying on hard plastic. And no one gave a crap.

Response from the owner1 year ago
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact us at 804.483.1234.
Sam Hayes
9 months ago
5

i really liked it there. if it was free i would definitely go back. i didnt have to think about anything there. i didnt have any problems, i was only there for a week. i dont want to be any more of a financial burden to my dad. but i really liked it there.

Response from the ownerInvalid relative date format:
We truly value your feedback, thank you for taking the time to leave a rating.
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