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Community Council for Mental Health

4900 Wyalusing Avenue Philadelphia, PA 19131
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Community Council for Mental Health PA 19131

About Community Council for Mental Health

Community Council Health Systems is located in Philadelphia, Pennsylvania. They strive to provide people and their families comprehensive education and support to achieve optimal mental wellness.

You can get compassionate, evidence based behavioral health services here. They want to promote healing resilience and personal growth.

Non-Fidelity Act Program

Their Non Fidelity Act/NFA program is designed to help people who are battling serious mental illness and problems with substance abuse. NFA is great for you if you need frequent visits to the hospital, CRC appearances or have mobile emergencies.

One of their main goals is to reduce your need for emergency psychiatric care and help you gain independence in your community. They look to provide training, support and assistance to promote stability in your relationships, help with housing if needed and provide education.

Adult Outpatient Services

Their outpatient services are for anyone 18 and over and their families who are having psychiatric problems or conditions. This could be anything from persistent mental illness, to mood disorders and or anxiety disorders. They use individual, group and family therapy to treat and help you recover from mental problems.

Child and Adolescent Services

Their Artistic and Cultural Enrichment Program is also called ACE. It’s an out-of-school, time after-school and summer school program to help positively impact the learning experience for kids.

You’ll also find an Intensive Behavioral Health Services support program that’s designed for children, youth and young adults. This program helps people struggling with mental, emotional and behavioral health issues.

What I really like about this treatment center is that they focus on the specific needs of adults, children and families both separately and together.

Latest Reviews

Brittney Braun
2 months ago on Google
1
I've been without my meds for almost two months because you can't get anyone on the phone. 🙃 I'm so done with this place after this.
Response from the owner2 months ago
Hi Brittney,

We’re sorry to hear about your frustration and understand how important it is to receive your medication on time. We appreciate you reaching out through our website as well—as mentioned there, a member of our team is in touch to help resolve your issue.

Thank you for bringing this concern to our attention. We hope to continue supporting your care.
Honey Ginger
4 months ago on Google
1
Sad to say 1st off staff is HIGHLY UNPROFESSIONAL LETS GET THIS CLEAR WORD NEED TO GET OUT THIS PLACE IS SAD THE STAFF LAUGHS @ PEOPLE DISABILITIES I THOUGHT THAT WAS MAD & UNPROFESSIONAL SECOND HAD AN APPOINTMENT EVERYONES LOSS ITS SAD BECAUSE THERE NOT HELPING PEOPLE ITS ONE BIG FRONT I WOULDN'T SEND MY DOG HERE FOR FREE .THIS PLACE NEED TO BE UNDER INVESTIGATION Dr.Pope hung up on patient 🤔 girl try to kill herself that next morning SMDH THOSE PEOPLE DIDN'T HELP HERE 😥
Response from the owner2 months ago
Good morning. I am very sorry for your experience. Your experience is not reflective of Community Council’s mission and values that we hold core at the standards of our practice. Please contact our office at (215) 473-7033 and request to speak with the director of Outpatient Services for further assistance.
Joy Clark
7 months ago on Google
1
This place is the absolute worst. The level of service is terrible. The staff is very unprofessional and dismissive. If you have a concern they will treat you as if you are bothering them. This facility do not need any funding at all from the state. When you request to speak to the director;that request will be ignored. I guess if you have mental health issues you are not worthy of proper decent care; or respect. During the second part of my intake the psychiatrist wasn’t listening to anything. Then told me can I call you back that’s my other line. This is my appointment time. My first intake I gave this facility my FMLA paperwork to this day I have not received that paperwork back. That was over 2 months ago. Needless to say my time at my employer was not covered and I was fired. I was getting weekly over the phone therapy for about 2 weeks. Since the holidays that just kind of fell off. If you are in need of mental health help please don’t waste your time at this place. Your mental health will become worst. This is the type of treatment offered in urban areas. They will be quick to request funds from your Social Security Trust, or insurance. This person that responded to this review just have to look concerned for reviews. Today is 01/16/2025. I literally sent my contact information right after the response. Nobody has responded. Prime example. I finally caught up with the director. I had one therapy session since this review. Then I received a message I can’t get thearpy at my scheduled time, because something came up. Not only did I lose my job; I’m about to be denied disability. No updated evaluation from doctor. No diagnosis nothing. After talking to the director it’s because I didn’t get a follow up appointment. Unfortunately this is what the state insurance pay for. The way black people get treated with mental illness in urban areas is unethical. Then we get judged because the crime rate is higher. The wonderful life of living in the United States Corporation.
Response from the owner2 months ago
Good morning. I am very sorry for your experience. Can you send an email to info@cchss.org providing your contact information so that we can have the appropriate personnel contact you?
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Accepted Insurance

Community Council for Mental Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Pennsylvania is devoted to the treatment of addiction. Levels of care, treatment methods, and settings differ, but the aim of each program is to end drug dependency and empower participants to achieve long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Alexander Moore

CFO & Founder

Natasha Boston

VP of Operations

Cole Gamber

Accounting Manager

Gina Sweet-Comrie

Chief Growth & Strategy Officer

Contact Information

Building icon

4900 Wyalusing Avenue
Philadelphia, PA 19131

Fact checked and written by:
Scott Blair
Edited by:
Courtney Myers, MS

Rehab in Cities Near Philadelphia

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Reviews of Community Council for Mental Health

3.7/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (100 reviews)
Brittney Braun
2 months ago
1

I've been without my meds for almost two months because you can't get anyone on the phone. 🙃 I'm so done with this place after this.

Response from the owner
Hi Brittney,

We’re sorry to hear about your frustration and understand how important it is to receive your medication on time. We appreciate you reaching out through our website as well—as mentioned there, a member of our team is in touch to help resolve your issue.

Thank you for bringing this concern to our attention. We hope to continue supporting your care.
Lorraina Pegues
2 months ago
5

Honey Ginger
4 months ago
1

Sad to say 1st off staff is HIGHLY UNPROFESSIONAL LETS GET THIS CLEAR WORD NEED TO GET OUT THIS PLACE IS SAD THE STAFF LAUGHS @ PEOPLE DISABILITIES I THOUGHT THAT WAS MAD & UNPROFESSIONAL SECOND HAD AN APPOINTMENT EVERYONES LOSS ITS SAD BECAUSE THERE NOT HELPING PEOPLE ITS ONE BIG FRONT I WOULDN'T SEND MY DOG HERE FOR FREE .THIS PLACE NEED TO BE UNDER INVESTIGATION Dr.Pope hung up on patient 🤔 girl try to kill herself that next morning SMDH THOSE PEOPLE DIDN'T HELP HERE 😥

Response from the owner
Good morning. I am very sorry for your experience. Your experience is not reflective of Community Council’s mission and values that we hold core at the standards of our practice. Please contact our office at (215) 473-7033 and request to speak with the director of Outpatient Services for further assistance.
Joy Clark
7 months ago
1

This place is the absolute worst. The level of service is terrible. The staff is very unprofessional and dismissive. If you have a concern they will treat you as if you are bothering them. This facility do not need any funding at all from the state. When you request to speak to the director;that request will be ignored. I guess if you have mental health issues you are not worthy of proper decent care; or respect. During the second part of my intake the psychiatrist wasn’t listening to anything. Then told me can I call you back that’s my other line. This is my appointment time. My first intake I gave this facility my FMLA paperwork to this day I have not received that paperwork back. That was over 2 months ago. Needless to say my time at my employer was not covered and I was fired. I was getting weekly over the phone therapy for about 2 weeks. Since the holidays that just kind of fell off. If you are in need of mental health help please don’t waste your time at this place. Your mental health will become worst. This is the type of treatment offered in urban areas. They will be quick to request funds from your Social Security Trust, or insurance. This person that responded to this review just have to look concerned for reviews. Today is 01/16/2025. I literally sent my contact information right after the response. Nobody has responded. Prime example. I finally caught up with the director. I had one therapy session since this review. Then I received a message I can’t get thearpy at my scheduled time, because something came up. Not only did I lose my job; I’m about to be denied disability. No updated evaluation from doctor. No diagnosis nothing. After talking to the director it’s because I didn’t get a follow up appointment. Unfortunately this is what the state insurance pay for. The way black people get treated with mental illness in urban areas is unethical. Then we get judged because the crime rate is higher. The wonderful life of living in the United States Corporation.

Response from the owner
Good morning. I am very sorry for your experience. Can you send an email to info@cchss.org providing your contact information so that we can have the appropriate personnel contact you?
jonathan feinerman
9 months ago
1

I am with them now. Horrible horrible company. Good luck ever having a normal doc. That doesn’t exist. They refuse to fill out a paperwork I need for my meds and I can’t get meds bc they just won’t do the work needed. I been asking them and begging them over last 11 months to fill it out and they still can’t get it together. This office is from hell DO NOT HAVE THIS OFFICE AS TOUR DOCTORS OFFICE, They bill also for things they don’t do

Response from the owner
Dear Mr. Feinerman,

Thank you for taking the time to share your feedback. We genuinely appreciate all comments as they help us improve our services. We're sorry to hear about your less-than-satisfactory experience, and we sincerely apologize for any inconvenience caused.

We take your concerns seriously and would appreciate the opportunity to address them directly. A program manager will be contacting you shortly so we can understand your specific issues and work towards a resolution.

Our goal is to ensure every customer has a positive experience, and we value your input in helping us achieve that. We look forward to the opportunity to make things right.

Thank you for bringing this to our attention.

Best regards,

Community Council Health Systems
Stephanie Etienne
1 year ago
1

Bro if you ever have any urgent mental health issues do NOT come to this place it has taken me from december up until i’ve written this review to even get my medication the psychiatrist is never there and he doesn’t even seem qualified to give out medicine the entire place is just unorganized none of the nurses even answer the phone i’ve had to literally constantly bother rite aid my sled because these people were too lazy to fill out prioritization forms and then as I tried to get it figured out they put people ahead of me and so I had to curse them out in order to even get my things done save you’re self the trouble.

Response from the owner
We’re genuinely sorry to hear about your experience, Joyce Jay. Please accept our apologies. We’d like to resolve this issue; please contact us directly at (215) 473-7033 extension 7235.
Lexus Spurill
1 year ago
1

After several reschedules on the doctor’s behalf. I was given an appointment almost a month ago at 11am on 5/9/24. I get to the place and checked in at 11:03a. 11:20a I check in at the front desk and ask to speak to a supervisor. The supervisor says give the doctor 5 mins. I sat another 20 minutes and at 11:40a I just left. The unprofessionalism is at its all time high. I do not recommend this business to anyone. I will not be returning.

Nadia Habibah
1 year ago
1

Horrible place. They do not keep their word. No one ever answers the phone, let alone call you back. No let me put it correctly you may get an operator and she will say she will forward your information to someone to reach out and they never do. I don t understand how a company dealing with mental health patients can be so uncaring about helping these people. Being willing and able to do their part to help these individuals. They don t care. Just merely a paycheck for them either way. So sad!!!!

Response from the owner 1 year ago
Good afternoon. This is a very inaccurate depiction of our current operational processes. Please be advised that we have live operators available during business hours who field all incoming calls. If you have any questions or concerns, please feel free to contact our office and request assistance. Thank you.
Damon Williams
1 year ago
1

If I could give them zero stars that would be to nice. Since I have dealt with this ghetto organization, it has been a nightmare. Between the lack of professionalism, inability to provide solutions to simple problems (medication refills) to being transferred to someone else every time I call, this has been the worse experience of my life. Stay away from this ghetto place.

Response from the owner
We are sorry you had a poor experience. We take reviews and feedback very seriously and would like to learn more about what led to this review. Please contact our office when you have a moment.
Anthony Paparo
1 year ago
1

No one answers the phone!

Green S.
1 year ago
1

I WAS REACHING OUT FOR THERAPY FOR MY CHILD AND LET ME JUST SAY AFTER ALL OF THE RUN AROUND THEY GAVE US I AM TOTALLY CONVINCED THAT THIS NON PROFIT ORGANIZATION IS FRAUDULENT. I'M CONVINCED THERE'S SCAMMING TAKING PLACE. I ADVISE ANYONE HAVING THESE VERY VERY NEGATIVE EXPERIENCES WITH THIS FACILITY TO REPORT THEM AND HAVE THEM INVESTIGATED. THAT'S WHAT I'M DOING. I'LL LET U ALL KNOW HOW IT GOES. I'M NOT DOING THIS BECAUSE THEY'VE FAILED ME AND MY CHILD BUT FOR EVERYONE THAT HAS BN FAILED BY THIS NON PROFIT ORGANIZATION . MENTALL HEALTH IS REAL AND SHOULD BE TAKEN VERY SERIOUSLY. I PRAY THAT U ALL FIND JUSTICE,THE HELP U OR UR LOVED ONE NEEDS AND PEACE. MAY GOD BLESS U ALL🙏🏽❣️ I DIDN'T WANT TO ADD ANY STARS BUT I HAD TO DO SO IN ORDER TO POST THIS VERY IMPORTANT MESSAGE

Response from the owner
We are sorry that you had a less than satisfactory experience recently. Please contact our compliance team at (833) 732-2247 or www.cchss.org/compliance so we can review your experiences and make the appropriate adjustments.
moshe feinerman
2 years ago
1

They never do what they says. The doc didn’t send scripts over. I’m left untreated. My insurance pays for visits and I want to get treated for my visits. I called office over 25 times nobody works there. My doctor doesn’t know what meds my insurance covers. I’m not sure if this office has any idea what they are doing. Nobody is ever there to pick up the phone and the doc doesn’t send meds to pharmacy. It’s been a week. Called over 25 times nobody works there. I need somebody’s number to get my meds. I need better help. Does any know if this off or is real?

Response from the owner
Good afternoon. We have live operators who manages the phone lines. Please contact our office at (215) 473-7033 to speak with someone regarding your prescription/med appointment concerns.
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