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Crouse Hospital – South Crouse Avenue

410 South Crouse Avenue
Syracuse, NY 13210
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Architectural illustration of a modern luxury addiction treatment facility featuring large windows and stone accents.

About Crouse Hospital – South Crouse Avenue

Crouse Hospital is a full service hospital in Syracuse, New York offering addiction treatment services and behavioral health care for Central New York. Its programs include chemical dependency treatment and inpatient behavioral health for clients experiencing acute psychiatric symptoms.

Crouse Health is committed to delivering comprehensive and compassionate care that supports patients and families throughout the recovery journey.

Hospital Based Substance Use Treatment

Crouse Hospital provides dedicated Addiction Treatment Services on its Irving Avenue campus including withdrawal management and chemical dependency programs. As a leading regional health care provider, Crouse brings a full-service hospital environment to the treatment of substance use concerns.

Care is designed to meet each client’s clinical needs with medical and behavioral health support available on-site. Patients benefit from a coordinated approach that connects addiction treatment to the hospital’s broader resources and family services.

Inpatient Behavioral Health Care

Crouse’s Inpatient Behavioral Health unit offers comprehensive evaluation and treatment for clients facing acute psychiatric symptoms. Patients may be admitted voluntarily or involuntarily depending on clinical need and legal criteria.

This unit works alongside the hospital’s addiction and emergency services to provide integrated mental health support.

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Latest Reviews

Annie Sabine
1 month ago on Google
5
From the moment I arrived in the ED, all the way beyond discharge, I had a fantastic experience here. Dale in the ED was so kind and expedited my admission because he could tell I was in a lot of pain. He made me feel extremely cared for. All of the HCTs, CT techs, nurses, ultrasound techs, and EVS workers were so kind and patient. The nurses on 6M were wonderful and treated my pain and concerns with kindness and understanding. I felt like I was in great hands. Above all, my surgeon Dr. Hartzheim was fantastic. He has excellent bedside manner and did a great job explaining everything and keeping me in the loop regarding my surgery. He was extremely reassuring during a very stressful and painful time. Even after I was discharged and experiencing pain, he called me on the phone to make sure I was doing okay. I am so grateful to all of the staff at Crouse hospital!
James Dana
1 month ago on Google
5
I walked my wife, who fell and hit here head, into Crouse Emergency at 3p. She had seen a nurse, doctor, had a CAT scan done & interpreted, and got a clean bill of health by 5p. They get an A++ in my book
Julie Douglas
2 months ago on Google
5
my pcp says crouse left nothing undone to find out what was wrong with me and they did it in record time. he was impressed. my care was thorough and professional. nursing staff on 5th floor was so caring. highly recommend
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Rehab Score

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6.7 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Crouse Hospital – South Crouse Avenue works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Amenities

  • private iconPrivate Setting

Staff

Seth Kronenberg, MD

President & CEO

Lynne Shopiro, RN

Chief Nursing Officer

David Landsberg, MD

Chief Medical Officer

Kevin Randall

CFO

Kim Rose

Chief Information Officer

Bob Allen

VP, Communications & Governmental Affairs

Chris Farnum

VP, Business Development

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Crouse Hospital – South Crouse Avenue.

Contact Information

Building icon

410 South Crouse Avenue
Syracuse, NY 13210

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Reviews of Crouse Hospital – South Crouse Avenue

3.1/5 (436 reviews)
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Google Reviews

3.1 (436 reviews)
hitmanmark
1 month ago
1

Who's the very worse hospital in Syracuse? Well it's a toss up between upstate and Crouse. One is as bad as the other. My wife leaves ama and not only will they not get her transportation back home, the old "lady" and I use that word "lady" VERY lightly here, so called security with her tin badge and her name tag turned around backwards - proceeded to repeatedly harass my wife and threaten her with trespass while throwing her out into the cold. This is while she was waiting out side there for her taxi. Now, we are disputing the bill because of all of this. While she WAS there, the staff repeatedly ignored her when she used the call button and needed to go to the bathroom, etc. which is what made her leave ama in the first place. There is a reason that they say that St. Joe's is the best hospital in Syracuse. At least they get you transported back home even when you leave ama. DO NOT go to this hospital EVER. They are just about as bad as Auburn memorial hospital.

Annie Sabine
1 month ago
5

From the moment I arrived in the ED, all the way beyond discharge, I had a fantastic experience here. Dale in the ED was so kind and expedited my admission because he could tell I was in a lot of pain. He made me feel extremely cared for. All of the HCTs, CT techs, nurses, ultrasound techs, and EVS workers were so kind and patient. The nurses on 6M were wonderful and treated my pain and concerns with kindness and understanding. I felt like I was in great hands. Above all, my surgeon Dr. Hartzheim was fantastic. He has excellent bedside manner and did a great job explaining everything and keeping me in the loop regarding my surgery. He was extremely reassuring during a very stressful and painful time. Even after I was discharged and experiencing pain, he called me on the phone to make sure I was doing okay. I am so grateful to all of the staff at Crouse hospital!

Zaid Clk
1 month ago
3

The security at the emergency room entrance was extremely strict and made me feel like I was entering a prison rather than an ER. I understand the need for security, but the experience could be handled in a more welcoming and respectful way. On the other hand, the staff were excellent—professional, helpful, and caring. I really appreciate the way they treated me.

Liya Gizaw
1 month ago
1

Outrageous! This review is only from the ER experience from 6:20pm to 4am (almost 12 hours stay for blood, urine and Ct scan result). Due to the triage Drs inability to order required test timely and their delayed response, I was forced to wait almost 12 hours! 6:30pm: Dr. Richard J. Steinmann saw me in triage for abdominal pain. He was abrupt and not listening to my concern regarding my RLQ pain and concern for appendicitis. They proceeded with blood and urine test, and Pelvic US 8:30pm: still waiting for them to order CT of abdomen. My chief complaint is localized abdominal ( GI issue). How come he did not order abdominal imaging. 9:00pm: I asked the nurse to reach out for order for CT abdomen to rule out anything emergent. They put me in a room and told me to wait for PA Megan Brown. No one came until after 10pm. 10:30pm: PA Megan Brown asked me about my symptoms and concerns, and I told her I have been waiting for abdominal imaging to be done. She dismissed my concern but agreed to order the imaging and left the room. 11.25pm and still waiting, called the station to follow up on the status of the imaging order. I was told to wait for nurse. 0000: just did CT abdomen and waiting for result. 0120: nurse told me they are still waiting for CT result to be read. 03:30am: still waiting for them to tell me the result. No one comes to update me with the status. Frustrating at all levels. If they had done the test in the beginning, I would have been done before midnight. 0404am: I decided to leave after not getting any response from the staff on how long I need to wait for the CT result. WHAT KIND OF EMERGENCY PROVIDER DOES NOT KNIW HOW TO READ STAT CT!!! Obviously PA Megan Brown could not read my CT and have to wait until after 7/8 for radiology to read it. I hope they call me with the result. It’s sad!!!! 0410: staff warned me about insurance not covering my cost. Despite all their threat, I decided to leave. Based on the experience I shared above, I would not recommend this place. Everything would have been done before 11pm if the triage Dr or the next provider had put the important tests timely. I had to ask multiple times and it took them more than 3 hrs to add the CT order. Go somewhere else where you will get a better assessment and treatment plan.

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