800-784-1361
The staff here is rude, it appears that no one tough them how to treat people with the respect they deserve. They are immediately shocked by any mental illness and they exaggerate to your family saying you are a threat and have to be locked up right away. Instead of doing pr ...
About Daymark Recovery Services Union Center
A big part of this treatment center’s services is their intensive outpatient program (IOP). The IOP is a structured and intensive program of group therapy sessions and other treatments to guide you through the earlier stages of recovery. It can be a step down after you finish a residential rehab or an alternative if you don’t need residential treatment.
Group therapy is just one of the services they provide here to help you get back on your feet and back to wellness. They have individual therapy, too, so you can address the core factors that affect your recovery. They also have medication assisted treatment (MAT). That’s where they use medications like Suboxone to help people with opioid addiction so you’ll have milder cravings and physical symptoms.
I think it’s important to note that this treatment center helps not only adults but youth, too, because substance use disorder can start at an early age. A lot of the treatment options are the same for either age group, but they also have intensive in home treatment for youth. For clients of any age, they offer psychiatric treatment and medication management if you have any mental illness, and they can even get you started with an assessment on a walk in basis whenever possible.
Clients here report excellent experiences with Daymark Union Center. Some have amazing stories of the team here listening to them and giving them help when they thought that wouldn’t be possible. Overall, the clients say that the staff here really cares about their clients and the community.
Latest Reviews
I was stalked by an employee for years, who started obsessing over me, and found me over and over again by violating HIPPA. I stopped going here in 2012 due to their mistakes when dealing with my medications. In early 2020, I joined a group therapy session they held. I left after a session or two. Since then, I have received calls from this company regularly for over 5 years. I asked for my information to be removed more than a couple dozen times. I've spoken to management. I get emails, texts, calls. All the time. This forced me to change my number twice and somehow they found my number again every time. Then, they found my disabled grandparents information and harassed them. The employee would always claim on the voicemails that she just wants to make sure I'm okay and she wants to see me and speak with me, which doesn't make any sense. Since my grandma had dementia, she was constantly scared and confused by this company and she felt intimidated. They went down my family line and stalked all of us. I'm under the impression this employee spent money on a background check in order to keep getting my detailed information. After what happened again today, I am in the process of filing appropriate charges against the company, and they have been reported to the BBB and other places. I do not owe any money nor have I requested their services in over half a decade, so my request to be not contacted should easily be honored. The stalking of me and my family members is unacceptable, and being dealt with accordingly.
Edit: After posting this review, I have been called eight more times from three different numbers by Daymark. I also received several emails. When I refused to remove the reviews, they called my insurance company and told them I said I no longer wanted my insurance. Now I have my insurance company calling me saying someone named Kristin Hamilton said I no longer want coverage. They should have no way of knowing my new insurance. This further proves my stalking claim. So now this separate issue is being dealt with accordingly, as well.
I originally attached proof of the MANY calls from their office, the staff's personal phones, and the emails - just the ones from the last couple weeks (September 2025) - and since the person replying to these reviews is likely part of the prank calling, it was not approved and therefore not posted. I have reviewed the appropriate documents and can see I have been asking for no more communications since early 2020 - so nothing was signed in 2023 (not by me, maybe forged by the person angrily and childishly replying?). I wish I only got one call per month as the reply states, but it's CONSTANT and when I block a number a new one comes through. When you call these numbers back, they all go to Daymark and/or the staff's personal numbers. As you can see from the replies, the owner is allowing, encouraging, and condoning this. The owner who replies is hostile, argumentative, and has an overall bad attitude to anyone who gives a negative review. The only positive reviews are from staff and their family and friends. That's why every negative review is followed by a large number of positive reviews. Any further comments will not be addressed, as I don't need validation in order to proceed with the appropriate next steps.
We are concerned to read about your experience and want you to know that we take feedback like this seriously. Thank you for bringing these concerns to our attention. While we cannot address personal matters in this forum, we encourage you to file a formal complaint so this can be reviewed appropriately. Please contact us directly at px@daymarkrecovery.org so we can ensure your concerns are documented and addressed through the proper channels.
Response from the owner4 weeks ago
Regarding your update: once we received your review, I immediately reached out to the appropriate department. After a thorough review, it was confirmed that no one from our team has contacted you since 5/30, as all calls are logged and tracked by our employees. We have also confirmed that no further outreach attempts have been made. For context, our care managers are required to make one monthly outreach to provide resources and support, and this service was consented to on 8/23/2023. We respect your preferences and have ensured that you will not receive any additional contacts moving forward.We are concerned to read about your experience and want you to know that we take feedback like this seriously. Thank you for bringing these concerns to our attention. While we cannot address personal matters in this forum, we encourage you to file a formal complaint so this can be reviewed appropriately. Please contact us directly at px@daymarkrecovery.org so we can ensure your concerns are documented and addressed through the proper channels.
They've met or exceed every expectation I could have had.
Response from the owner4 weeks ago
Thank you for your review! We are so happy to hear we exceeded your expectations.
Bad would not come back
Response from the owner4 weeks ago
We apologize that our service didn’t meet your expectations, Deborah. We’re committed to improving and would appreciate any specific details you can share with us to better understand how we can do better. Please email us at px@daymarkrecovery.org. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.4 / 10
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Treatment represents an array of services designed to meet significant behavioral and/or psychiatric symptoms that have been identified as treatment needs of the individual seeking services. Needs are identified through clinical assessment and evaluation, and/or crisis planning, with the participation of the individual seeking services and others of their choosing. Daymark provides outpatient treatment to adults and children (Age 3+) with primarily mental health and/or substance abuse disorders. Hours of operation are designed to be available Monday through Friday, from 8:00 AM until 5:00 PM at a minimum, and thru 8:00 PM in many locations.
Inpatient
Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.
Intensive Outpatient
Daymark SAIOP involves a series of structured individual, family, and group activities and services provided on an outpatient basis designed to assist adult and adolescent clients with addiction disorders to begin recovery and learn skills for recovery maintenance. SAIOP also informs the client about benefits, community resources and services, and services; assists the client in accessing benefits and services and monitors the provision of services. SAIOP provides education on both wellness and recovery.
Intervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
24-Hour Clinical Care
Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.
Medically Assisted Detox
A medically assisted detox is the safest way to remove addictive drugs and alcohol from your body. A team of licensed medical professionals will look after you 24/7 to monitor your health, help minimize discomfort, and provide medications if necessary to alleviate any withdrawal symptoms. This process is typically the first step in your recovery and may take around 5-7 days, although length will depend on your individual needs.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Dialectic Behavior Therapy is for people with Borderline Personality Disorder, substance use disorders, and binge eating disorders. It helps individuals learn how to regulate strong emotions more effectively. DBT teaches coping skills and different tools so a person can line a more healthy and stable life. The end goal is to have a life worth living.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Routine tasks are difficult for someone experiencing addiction. Daily skills deteriorate, which makes it harder to achieve recovery. That's why drug rehab programs in North Carolina reteach basic life skills. This gives you the tools you need to manage daily life without returning to substance use.
Amenities
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Private Rooms
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Contact Information
701 East Roosevelt Bouelvard
#600
Monroe, NC 28112
Get Help Now - 910-260-4665
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Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW
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