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Edward Outpatient Center

24600 West 127th Street, Building B Suite 300 Plainfield, IL 60585
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Edward Outpatient Center IL 60585

About Edward Outpatient Center

The partial hospitalization program is their highest level of outpatient care, having you commit to five to six hours of daily therapy for five days a week. Their intensive outpatient program is a step down from that and does half days, which are about three hours a day for five days a week.

Both of these programs offer interactive, group-based therapy and a lot of the same treatment options. You’ll find individualized care that involves individual therapy, skill development courses, and medication management, which is always a plus. Their definition of individualized care is a blend of psychiatry, personal and family therapy, addressing substance use, past traumas, and focusing on mindfulness.

The only downside here is for those who are seeking residential care, or something with more constant supervision from medical professionals. If you do need acute care, they’ll refer you to other Endeavor Health locales.

Latest Reviews

Edward Joyce
5 months ago on Google
3
I came in For an EKG and blood tests As part of a pre-surgical procedure clearance. The actual experience at the lab and the testing was wonderful. The technicians of the nurses were wonderful. My rating of three comes from the check-in process. I came in and waited my turn at the check-in line and stepped up to the registrar when it was my turn. A woman came in behind me. The registrar stopped taking my information, looked over my shoulder at the woman and said do you have an appointment ? The woman behind me answered in the affirmative. I was asked to take a seat as people with appointments take precedence. It was easy to over hear that the woman was in the wrong location and in fact did not have an appointment at this location. I was told to just remain seated while they took care of this woman. Taking care of this woman involved calling the other location to see if they could still take the woman for her x-ray. Apparently, the answer was no, so then the registrar proceeded to talk to the lab people at this location to see if they could accommodate the woman, and the answer was yes. It just seemed odd to me that I was in line giving my information to the registrar, who then stopped midstream ignored me, and proceeded to take care of an accommodated person who in fact did not have an appointment at this location on 127th St. It is hard for me to think other than that I was ignored because of my ethnicity. Because the registrar informed me that it was the policy to take care of people like her (the woman who did not have an appointment) first. The fact of the matter is, she did not have an appointment and she should’ve been put back to sit down in the seat and wait rather than have me who is there first as a walk-in also to wait. My time to check in to have my EKG and blood test was far longer than the actual testing. When I first started with the Edward system, I had a wonderful Doctor who left the practice when Edward started changing their procedures. He was unable to elaborate on why he was leaving as he had signed a no disclosure agreement as part of his departure package. His words to me were you will find out soon enough. I am very happy with most of my care at this Edward endeavor system. I have noted, however increasingly that policies are not for the patient benefit, but for the system benefit. I have a list of my grievances, none of which were ever addressed. One example of such grievances are being turned away with my ailing mother who had dementia because I had shown up at the office without my wallet and did not have the $20 co-pay. I have plenty more examples. I do want to radiate however that my primary care physician at the 127th St. office is wonderful. The emergency room at 127th is wonderful. The technicians and nurses are wonderful. It just seems to be a number of other people who are not so wonderful along with the policies
Response from the owner1 week ago
Thank you, Edward, for your feedback and for sharing your experience. We strive to provide exceptional service. We value your feedback and would love to learn more about how we can improve. Please contact our Patient Experience Team directly at healthdesk@eehealth.org with any specific suggestions. We appreciate your support and hope to have the opportunity to serve you in the future.
Michael Orband
1 year ago on Google
5
Everyone was so friendly and the facility is beautiful. Deborah in ultrasound is the absolute best, so kind and helpful!
Response from the owner1 week ago
Thank you so much for your enthusiastic review, Michael! We're overjoyed to hear that you had a wonderful experience with our business. Your feedback means the world to us, and we're grateful for your support.
R S
1 year ago on Google
1
Recently went for MRI. Had many IV'S inserted before for different procedures. The attendant did not take his time when inserting and I had much pain and terrible reaction on skin after removal. Was very unacceptable.
Response from the owner1 week ago
Hi, thank you for sharing your experience. We appreciate you sharing your positive feedback with us.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.5 / 10

Accepted Insurance

Edward Outpatient Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient care for addiction is an important part of the recovery process. After the initial detoxification and/or residential treatment, they will work with you to set up an outpatient treatment plan that meets your needs. There are different levels available depending on the patient's needs, including the Partial Hospitalization Program and the Intensive Outpatient Program.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. At Linden Oaks the IOP consists of daily therapy, including group, individual and family.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements. Linden Oaks' Residential Stay Program offers additional support for those who may benefit from a structured living environment. A patient's stay may vary from a few days to 30 days ago. The program includes group, family and individual counseling.

heart-hands iconIntervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

As part of the ongoing care, they highly recommend support groups. They provide a place for patients to share their story and offer strategies to cope with life’s struggles. They offer access to a wide variety of support groups including: Al-Anon, Alcoholics Anonymous, Cocaine Anonymous, Nar-Anon, Narcotics Anonymous, and Positive Acceptance Towards Healing (PATH) for family members and friends of addicts.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Linden Oaks Behavioral Health is known throughout the Chicago area for its comprehensive eating disorders program. Led by a team of experienced psychiatrists who specialize in eating disorders, they offer the latest techniques to help adults and adolescents age 13 and older who are struggling with anorexia, bulimia and related eating disorders. Their program offers inpatient, partial hospitalization and intensive outpatient care. Through group therapy, nutrition education and exercise counseling, they help individuals address complex psychological issues while treating physical and dietary needs.

Therapists use everyday activities (occupations) to help people recovering from illness, injury and/or addiction regain and improve the skills they need to thrive in their daily lives. Groups focus on career-related topics that include: identifying interests and job skills, building a resume, preparing for job interviews, finding a job and exploring careers, and maintaining employment.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

The therapists of Linden Oaks Medical Group provide traditional outpatient therapy. Patients usually meet once or twice a week for talk therapy with a counselor. The frequency of your sessions may vary based on your therapist’s and/or psychiatrist’s recommendations. Sessions last 45 minutes to an hour.

In addition to intensive outpatient programs (half day) and partial hospitalization programs (full day), they also offer life skills education. Their life skills education is designed to provide vocational training and teach you healthy coping and problem-solving skills.

The Linden Oaks crisis response team provides immediate and practical resources for those impacted by trauma and serious loss. By offering assessments, information, referrals, education and support during a time of need, the team delivers frontline mental health care with compassion, dignity and excellence. The Linden Oaks crisis response team includes approximately 20 members. Members represent various disciplines, including counseling, psychology, social work, education, nursing and other related areas.

Amenities

  • spa2 iconYoga Studio

Staff & Accreditations

Staff

Gerald "J.P." Gallagher

President & CEO

Deb Anderson

CIO

Anne Martino

CMO

Doug Welday

CFO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

24600 West 127th Street
Building B Suite 300
Plainfield, IL 60585

Fact checked and written by:
Benjamin Cardenas
Edited by:
Peter Lee, PhD

Rehab in Cities Near Plainfield

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Reviews of Edward Outpatient Center

4.7/5 (397 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

4.7 (397 reviews)
Deb Wozniak
1 month ago
5

Response from the owner
We’re so glad to hear you had a great experience at Endeavor Health! Thank you for taking the time to share your kind words—they truly mean a lot to us. Warmly, Endeavor Health
Edward Joyce
5 months ago
3

I came in For an EKG and blood tests As part of a pre-surgical procedure clearance. The actual experience at the lab and the testing was wonderful. The technicians of the nurses were wonderful. My rating of three comes from the check-in process. I came in and waited my turn at the check-in line and stepped up to the registrar when it was my turn. A woman came in behind me. The registrar stopped taking my information, looked over my shoulder at the woman and said do you have an appointment ? The woman behind me answered in the affirmative. I was asked to take a seat as people with appointments take precedence. It was easy to over hear that the woman was in the wrong location and in fact did not have an appointment at this location. I was told to just remain seated while they took care of this woman. Taking care of this woman involved calling the other location to see if they could still take the woman for her x-ray. Apparently, the answer was no, so then the registrar proceeded to talk to the lab people at this location to see if they could accommodate the woman, and the answer was yes. It just seemed odd to me that I was in line giving my information to the registrar, who then stopped midstream ignored me, and proceeded to take care of an accommodated person who in fact did not have an appointment at this location on 127th St. It is hard for me to think other than that I was ignored because of my ethnicity. Because the registrar informed me that it was the policy to take care of people like her (the woman who did not have an appointment) first. The fact of the matter is, she did not have an appointment and she should’ve been put back to sit down in the seat and wait rather than have me who is there first as a walk-in also to wait. My time to check in to have my EKG and blood test was far longer than the actual testing. When I first started with the Edward system, I had a wonderful Doctor who left the practice when Edward started changing their procedures. He was unable to elaborate on why he was leaving as he had signed a no disclosure agreement as part of his departure package. His words to me were you will find out soon enough. I am very happy with most of my care at this Edward endeavor system. I have noted, however increasingly that policies are not for the patient benefit, but for the system benefit. I have a list of my grievances, none of which were ever addressed. One example of such grievances are being turned away with my ailing mother who had dementia because I had shown up at the office without my wallet and did not have the $20 co-pay. I have plenty more examples. I do want to radiate however that my primary care physician at the 127th St. office is wonderful. The emergency room at 127th is wonderful. The technicians and nurses are wonderful. It just seems to be a number of other people who are not so wonderful along with the policies

Response from the owner
Thank you, Edward, for your feedback and for sharing your experience. We strive to provide exceptional service. We value your feedback and would love to learn more about how we can improve. Please contact our Patient Experience Team directly at healthdesk@eehealth.org with any specific suggestions. We appreciate your support and hope to have the opportunity to serve you in the future.
Jakvani shoukat Jakvani shoukat
9 months ago
5

Response from the owner
Thank you for sharing your experience. We appreciate you sharing your positive feedback with us.
Michael Orband
1 year ago
5

Everyone was so friendly and the facility is beautiful. Deborah in ultrasound is the absolute best, so kind and helpful!

Response from the owner
Thank you so much for your enthusiastic review, Michael! We're overjoyed to hear that you had a wonderful experience with our business. Your feedback means the world to us, and we're grateful for your support.
Sathya Gnanavelu
1 year ago
5

Response from the owner
Thanks so much for leaving us a five-star review! Take care!
R S
1 year ago
1

Recently went for MRI. Had many IV'S inserted before for different procedures. The attendant did not take his time when inserting and I had much pain and terrible reaction on skin after removal. Was very unacceptable.

Response from the owner
Hi, thank you for sharing your experience. We appreciate you sharing your positive feedback with us.
Shevawn O'Connor
1 year ago
1

I was extremely disappointed in the outpatient center. I’ve been a resident using Edward facilities since 1982. I brought an older family member to have a scheduled MRI. This family member has advanced cancer, heart disease and is unable to walk unassisted. His appointment was at 5 pm. I got there at 504. There was no wheelchair in site so I pulled up to find one. It was 508 by the time I got to the desk. The registration person, (who kept referring to me as his wife??) said since we were late and they were backed up they were cancelling our test. This test was critically important. She indicated we were to be there at 445. There is no mention of this anywhere on the scheduling or MyChart. When I challenged her she called the tech who arbitrarily said no they needed to be here at 430 to be taken. Again nothing was shared. I challenged again “but you’ve already told me you are backed up over an hour why would it make sense to have gotten here at 430 when you are backed up?” I then asked to see the nursing supervisor given my background working at Edward for 10 years. The registration clerk then went across to a nurse at the ED desk, “she wants to see a supervisor.” The nurse said sorry your test is cancelled. No one called the patient to tell him that they were backed up today so you need to reschedule. Instead a patient in acute pain gets transported to outpatient to be told we are backed up so arbitrarily you are being cancelled for today. Like they were punishing us. The patient’s daughter called to complain and gets a “sorry”. Knowing your competition, I would say their approach to service recovery in Aurora would have been to immediately reschedule the MRI for the next day. Very disappointing experience.

Response from the owner
Shevawn Hello, we are sorry to hear about your experience with us, and are glad you brought this to our attention. Please private message us your contact information at healthdesk@eehealth.org so that we can have someone follow-up with you, or call us at 630-527-7225. Thank you.
dilip Patel
1 year ago
2

On Jan 27,2024, I walked into Plainfield hospital for foot X ray, I gave them my primary and secondary insurance data and told to front desk that my primary insurance is Blue cross, even though they submit the claim to my secondary insurance. I wrote an email through my chart patient portal , to correct the error and resubmit the claim to primary insurance,still no answer, I wrote them via Edward Hospital contact form no answer yet. I called their billing department they said We couldn’t find your account. Very frustrating, my chart portal showing that claim submitted to my secondary insurance, where as billing department person says no account found under my name

Response from the owner
dilip Hello, we are sorry to hear about your experience with us, and are glad you brought this to our attention. Please private message us your contact information at healthdesk@eehealth.org so that we can have someone follow-up with you, or call us at 630-527-7225. Thank you.
Pushpa Kumar
1 year ago
5

Response from the owner
Thanks for the fabulous review! Kindest regards.
Mary Breitzke
1 year ago
5

Response from the owner
Thank you for rating us so high!
THOMAS SCHULTE
1 year ago
5

Quit & efficient Very curious & friendly.

Response from the owner
Thank you for sharing your experience with Edward-Elmhurst Health. It is our honor to provide quality, #HealthyDriven care.
Kevin Green
1 year ago
5

Response from the owner
Hi, thank you for your review! We wish you a healthy, happy day!
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