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Gateway Healthcare – Crossroads

658 Main Street Pawtucket, RI 02860
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The facilities at Gateway Healthcare - Crossroads in Pawtucket, RI 1

About Gateway Healthcare – Crossroads

Gateway Healthcare is the largest nonprofit behavioral healthcare organization in Rhode Island. They have locations throughout the state, including this facility in Pawtucket. The facility provides substance use disorder (SUD) and co occurring mental health disorder treatment services. They accept many types of insurance including private health insurance, Medicare, Medicaid and other government funded plans.

Comprehensive Addiction Treatment in Pawtucket, Rhode Island

The treatment facility in Pawtucket is convenient to I-95 and near the Pawtucket Riverfront. The Riverfront offers a scenic and serene area to walk along the Pawtucket River. Festival Pier offers a nice fishing spot and is only about a mile from the treatment center.

The program includes residential treatment for adults that provides 24/7 care as well as outpatient addiction treatment. Treatment is comprehensive and includes a wide array of treatment modalities.

Inclusive Addiction Treatment Access for All in Rhode Island

The team is sensitive to every client’s unique needs. They welcome LGBTQ+ individuals, people with HIV/AIDS, and clients from the court and judicial system.

Not all co occurring mental health disorders look the same. The experienced clinicians treat all types of mental health challenges, including post traumatic stress disorder (PTSD), depression, anxiety, eating disorders and more. Clients can also get assistance with smoking cessation.

Some clients have depression that’s been unresponsive to a variety of treatment modalities. For those individuals, the center offers electroconvulsive therapy (ECT).

Additional Supportive Services

The state government provides many supportive services through this facility. They offer diet and exercise counseling, education services, and family psychoeducation. They can help clients find safe and affordable housing through the housing services program.

Additionally, they offer supported employment programs. Some clients with SUD end up in legal trouble. In that situation, they have a legal advocacy program to help you deal with the courts. There is a wide array of addiction and mental health treatment services at this location.

Latest Reviews

No
3 months ago on Google
1
My case worker was very nice and helpful, but I moved out of their area they dropped me like a hot potato. The Dr and prescriber were horrible. Waste of my time.
Julie Aurelio
10 months ago on Google
1
Return visits and promises patient needs appointment card handed to her. ACT Team: Includes: Intake coordinator + his supervisor, Social Worker, Case Manager & Clinician. Please I was with Case manager and Clinician 2 days ago. Case manager was here for first part of Medical History, updated by Clinician and Transcribed Case. Case Manager promised she would be back today June 28, 2024. (I was told 10:00am) I could be confused! My only means of support is you, as of today I accepted a payment agreement with TMobile, so my phone will be turned on and I don t loose connection, Heath history, Connection with my 38 year old daughter. (Down Syndrome daughter), Documents of claims records phone bills bank information photos will be lost as of today. Julie Aurelio
Rachel Langhill
10 months ago on Google
1
Worst healthcare experience of my life, from start to finish. Nobody has listened to a word I ve said. I have been misled, misguided, and misdiagnosed at every turn. I have somehow come out of this healthcare visit feeling ten times worse than when it started, and highly recommend you save your time and sanity and find someplace that actually cares about you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.4 / 10

Location

Accepted Insurance

Gateway Healthcare – Crossroads works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Contact Information

Phone icon (401) 723-8780
Building icon

658 Main Street
Pawtucket, RI 02860

Fact checked and written by:
Susan Bertram, BA
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Pawtucket

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Reviews of Gateway Healthcare – Crossroads

2.3/5 (22 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (22 reviews)
jennifer Belley
1 month ago
2

Nothing ever convinced me that I was nothing like the therapists at Gateway. My concerns were always dismissed. They lied to me to my face. They hid my diagnosis from me. They were never upfront with me that Gateway just didn't have the resources to treat someone with my disorder, they just kep telling me that I was doing fine.

Joanna Marie
2 months ago
5

No
4 months ago
1

My case worker was very nice and helpful, but I moved out of their area they dropped me like a hot potato. The Dr and prescriber were horrible. Waste of my time.

Julie Aurelio
10 months ago
1

Return visits and promises patient needs appointment card handed to her. ACT Team: Includes: Intake coordinator + his supervisor, Social Worker, Case Manager & Clinician. Please I was with Case manager and Clinician 2 days ago. Case manager was here for first part of Medical History, updated by Clinician and Transcribed Case. Case Manager promised she would be back today June 28, 2024. (I was told 10:00am) I could be confused! My only means of support is you, as of today I accepted a payment agreement with TMobile, so my phone will be turned on and I don’t loose connection, Heath history, Connection with my 38 year old daughter. (Down Syndrome daughter), Documents of claims records phone bills bank information photos will be lost as of today. Julie Aurelio

Rachel Langhill
11 months ago
1

Worst healthcare experience of my life, from start to finish. Nobody has listened to a word I’ve said. I have been misled, misguided, and misdiagnosed at every turn. I have somehow come out of this “healthcare” visit feeling ten times worse than when it started, and highly recommend you save your time and sanity and find someplace that actually cares about you.

Christian Pare
1 year ago
1

Every time I call it's always a hasles and you barely get called back but when they want you to comply with them it's different like someone do there job

Veronica Torres
1 year ago
1

Unprofessional Unpredictable Unethical

Samantha O.o
1 year ago
1

"Its a voluntary service." Yeah because it sucks. "Its not that bad." Minimizing my abusive situation. Harrassing me when I miss appointments. Hanging up on me. Telling me I smell and Im dirty, yet the jacket I was wearing was worth more than your pay. Even my friends said Gateway is the worst in Rhode Island. Yet so many "professionals" based out of Lifespan recommend it. Screw this place.

Jamie Taylor
1 year ago
2

My son is a patient - Nurse Paula - great person, some of the other workers are rude, i understand it may be stressful but please you judged me due to a smell. That is just unprofessional who is to say it was me. if you don't have something nice to say don't speak

Candi Alley
1 year ago
1

If you don't have a mental health issue You will after Gateway Possibly a few

Alice Truesdale
1 year ago
1

They should be ashamed the way they treat the ppl they are supposed to care for It's all about $$$

Ronda Jackson
1 year ago
5

Wonderful people work there

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