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Heartland Behavioral Health Services

1500 West Ashland Street Nevada, MO 64772
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Heartland Behavioral Health Services MO 64772

About Heartland Behavioral Health Services

Heartland Behavioral Health Services in Nevada, Missouri, provides trauma-focused therapy programs to children between the ages of 4 and 17. Residential and acute hospital care are available on the 50-acre campus that is furnished with amenities and recreational therapy options.

Therapy methods include sand tray therapy, equestrian therapy, creative arts, experiential therapies and theraplay treatment programs. Dialectical behavior therapy, eye movement desensitization and reprocessing and other evidence based, trauma focused therapies are used to create the most effective and efficient individual care plan to meet each child’s needs.

The residential program is created to cater to each child or teen’s individual needs by offering various trauma focused therapy treatment programs. Therapy professionals help each child or youth set and meet treatment goals to build coping skills and develop life skills.

There are many professionals that contribute to the care and treatment program for each patient. An eating disorder and wellness specialist performs a thorough assessment and provides support in developing healthy eating and making physical and mental health choices that promote wellness and a healthy lifestyle. Attachment and trauma-focused treatment is combined with expressive and play therapy modules that help individual and independent life skills development. They then add recreational therapy options such as skills coaching, equestrian therapy and creative arts therapy. Emotional regulation and skills to deal with stress are the main focus of treatment in order to help young people learn how to cope with anything life throws at them in a healthy and positive manner.

The pediatric behavioral health crisis stabilization unit is for children and youth between the ages of 4 and 17 who are in crisis and may be a danger to themselves or others. After admission, individuals will be introduced to multiple mental health team professionals who will help them participate in therapy programs such as 4 to 6 hours of group therapy a day, expressive arts, equestrian therapy, DBT therapy programs, skills groups, TF-CBT, and more. Family therapy is also an important aspect of therapy. If family members are not able to travel to the facility or their schedule doesn’t permit them attending therapy sessions in person, there is an option for virtual and telephone conference call family therapy sessions.

Most major insurance plans are accepted including TRICARE treatment programs for military families. It is important to verify with your personal health insurance provider what coverage you have and if you will be financially responsible for any of the costs of treatment.

Latest Reviews

Shaina Fletcher
2 months ago on Google
5
My daughter chose to ask for inpatient help after struggling with her reality. She states she feels so much better after her stay and will recommend it to any of her friends that are also struggling.
Response from the owner2 months ago
Hi, Shaina. We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you and your daughter are doing well. Take care!
Sophia Davis
3 months ago on Google
1
I came here about a year or two ago and for trying to kill myself and I was roommates with a girl who tried to kill her mom, the clothes they give you are nasty and the whole place is nasty, when I went to the bathroom there was feces on the toilet paper! In the cafeteria two girls started fighting and I almost got caught in-between it.
Response from the owner2 months ago
Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting https://heartlandbehavioral.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon. If you need to speak with someone immediately, please call 911, or the National Suicide Prevention Lifeline at 988.
BroBlaster 420
3 months ago on Google
1
In 2014 When I was 15 I was admitted here for observation after a suicide attempt and I was not happy with it. My anxiety was heightened, my medication was changed from what I had already been getting prior. My dad tried to give me money thinking I would be able to use it at a vending machine or something but it was stolen by staff, not that I would have been able to spend it anyways. I was groped innaproprietly by another patient and staff made no attempt to do anything about it. I was also threatened by other patients for seemingly no reason and had to be separated from others. Overall the only saving grace is that I was eventually released and able to recieve GOOD outpatient care elsewhere. I recognize that this was many years ago and may not reflect the current state of the facilities but judging by some recent reviews I would not reccomend them for care.
Response from the owner2 months ago
Thanks for taking the time to share this review. Could you please visit http://www.heartlandbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Rehab aftercare programs offer continuing care for clients in the maintenance phase of recovery and are designed to evolve over time. Outpatient treatment is generally categorized as drug rehab aftercare, but many clients continue to receive services after being discharged from formal care. These services are customized to clients' unique recovery goals, but typically include medical, mental health, and social services. Clients' case manager and recovery team play a key role in developing the client's care plan.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Nicotine replacement therapy in Missouri addresses physical dependence on nicotine, while support systems and behavioral therapy address the psychological aspects of addiction. Formats include inhalers, nasal sprays, lozenges, patches, and gum.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Life skills give you the ability to maintain healthy relationships, complete day to day tasks, and cope with challenges. Because substance use disorder often diminishes these skills, rehab in Missouri includes integrated life skills training to rebuild and reinforce these abilities.

Sessions of creative arts therapy can take place in a group or in a one on one format. Settings include a therapist's office, day centers, hospitals, and rehab treatment facilities in Missouri.

equine-therapy iconEquine Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Alyson Harder, LCSW, LSCSW

CEO

Wendy Duvall, MBA

CFO

Carri Compton, MBA

COO

Mike Ast

Director of Support Services

Courtney Simmons, BSN

Chief Nursing Officer

Kelly Hinton, LBSW

Director of Intake

Dr. Ahmad K. Tarar, MD

Medical Director

Dewey Morris, MSW, LCSW, LSCSW

Acute Care Director of Social Work & Acute Care Preadolescent Therapist

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (800) 654-9605
Building icon

1500 West Ashland Street
Nevada, MO 64772

Fact checked and written by:
Connie Gillespie
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Nevada

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Reviews of Heartland Behavioral Health Services

2.59/5 (102 reviews)
3
Staff
1
Amenities
3
Meals
1
Value
1
Cleanliness
5
50
4
15
3
13
2
16
1
85

Reviews

3
Had a sibling stay

My sister came out of here different than she came in, but it didn't last. I'm not saying Heartland isn't effective for certain people, and she never voiced any concerns other than missing her family, but the information they taught didn't stick with her. I've heard mixed t ... Read More

Joseph B.
Reviewed on 9/29/2024
Staff
3
Amenities
1
Meals
3
Value
1
Cleanliness
1
1

The exams they run there are the most inefficient exams ever. They told me I was a lost cause.

Reviewed on 2/12/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (100 reviews)
MakoSharkLover
1 month ago
1

this was the most god awful three weeks of my life. i watched a six year old boy be ripped up and dragged into a room just to be screamed at, the kid had autism and was screaming before this happened, he had no idea of what he was doing wrong. the staff were insanely mean and refused to even call me by my name. no one listened to me and i was treated like a lab rat, they put me on an ungodly amount of medication that was not at all right for me and now i have permanent brain damage and cannot remember an entire YEAR of my life. the entire place smelled terrible and was un-clean, the food was disgusting and undercooked, one of the much older than me staff (i was 13 at the time, he mustve been 30?) had been weird with me and it almost felt like flirting in a way. they wouldnt let me leave even after i begged them to let me out because they were not helping me, they told my mother they would call cps if she tried to take me out, BANNED ME FROM USING THE PHONE BECAUSE I CRIED WHILE TALKING TO MY MOM. i was harassed and called crazy, being dragged and tossed into a room with just a camera and a mattress when i was stressed out. when i tried to talk about my major hallucinations to a staff member he told me to just “close my eyes”. we were not allowed to wear hoodies even though the place was freezing, i had to share a room with four other people and we were given the smallest thinest blanket you can imagine. there was a child with lice and no one would do anything about it. if your child is having mental problems never take them here.

Response from the ownerInvalid relative date format:
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.heartlandbehavioral.com/contact-us/. We hope to hear from you soon.
Shaina Fletcher
2 months ago
5

My daughter chose to ask for inpatient help after struggling with her reality. She states she feels so much better after her stay and will recommend it to any of her friends that are also struggling.

Response from the ownerInvalid relative date format:
Hi, Shaina. We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you and your daughter are doing well. Take care!
Sophia Davis
3 months ago
1

I came here about a year or two ago and for trying to kill myself and I was roommates with a girl who tried to kill her mom, the clothes they give you are nasty and the whole place is nasty, when I went to the bathroom there was feces on the toilet paper! In the cafeteria two girls started fighting and I almost got caught in-between it.

Response from the ownerInvalid relative date format:
Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting https://heartlandbehavioral.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon. If you need to speak with someone immediately, please call 911, or the National Suicide Prevention Lifeline™ at 988.
BroBlaster 420
4 months ago
1

In 2014 When I was 15 I was admitted here for observation after a suicide attempt and I was not happy with it. My anxiety was heightened, my medication was changed from what I had already been getting prior. My dad tried to give me money thinking I would be able to use it at a vending machine or something but it was stolen by staff, not that I would have been able to spend it anyways. I was groped innaproprietly by another patient and staff made no attempt to do anything about it. I was also threatened by other patients for seemingly no reason and had to be separated from others. Overall the only saving grace is that I was eventually released and able to recieve GOOD outpatient care elsewhere. I recognize that this was many years ago and may not reflect the current state of the facilities but judging by some recent reviews I would not reccomend them for care.

Response from the ownerInvalid relative date format:
Thanks for taking the time to share this review. Could you please visit http://www.heartlandbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Luke Fisher
4 months ago
4

Good staff, very informative staff.

Response from the owner4 months ago
Hi, Luke. Thank you for taking the time to leave us such great feedback. We're glad to hear you found our staff to be so friendly and helpful. Take care!
Emily Spencer
4 months ago
2

While our daughter did learn some coping mechanisms which was the main goal. She never got her clothes the whole time she was there, we never spoke to a Dr until the day before she was released, she was put on medication without our consent and she never got to go out for the equine therapy or even go outside. Her experience was a learning one which was the most important, our experience as parents was awful.

Response from the ownerInvalid relative date format:
Hi, Emily. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient or their guardian; however, we encourage your daughter or her legal guardian to reach out to us directly by visiting https://heartlandbehavioral.com/contact-us/. Again, thank you.
Nat Rae
4 months ago
1

So I'm finally feeling comfortable enough to talk about my experience here. In 2022, I ended up in a hospital in witchita. I was struggling pretty bad. Eventually, after I was left in a hospital room all night, I was placed in a van with bars on the windows like I was some sort of animal. I was not told where I was going at all. I was drove to Missouri. HOURS away from where I lived. When I got there I was given a bed to stay in and assigned to the immediate / short stay unit. This was fine. Some of the other patients in the unit would relentlessly bully me for talking to the younger peers while we would color. They would call me awful names. One time one of the girls had laid hands on me. I reported this to the staff and nothing was done about it. Later in my stay, I was placed in a room with a woman. They called my parents. This did not end up well because the phone call was centered around my parents berating me and saying things that were false about me. Obviously I did not have a good reaction because of the lies they were telling the staff member. I started crying, and eventually I got to a point where I yelled. I asked them to stop and to let me go to the bathroom so I could calm down. Instead, they deemed me too unstable to leave and moved me into the residency units. This is where my experience went downhill. The unit smelled like old cheese and dirty feet all the time. Not only that, but one of the girls who would laid hands on me was my roomate. I typically tried to distract myself for a while because I wanted to go home and was tired of the bullshit. Later on, the girl who I roomed with, was touching herself inappropriately. This was a trigger for me due to my past. I asked the staff to move me rooms because I could not sleep in there after she had openly admitted to touching herself all the time. Since the staff did nothing, and I was tired of having moments of my ptsd acting up, I had lost my temper. I yelled at them and begged them to give me a new roomate. Since I yelled, they took me down on their "red, yellow and green point system. I had around 40 green days. They moved me down to red. Eventually they gave me a new roomate. But, they kept the girl on the unit. She had figured out I had told staff about what she was doing. Due to that, she would tell people she wanted to slam my head into the metal tables. and that her "intrusive" thoughts made her think that way. I couldn't take it anymore I had begged my therapist to let me out. I told her this place was making things worse. She didn't believe me. So, the girl had made a shiv and wrote out a whole murder plot for me. When the staff read the page in her notebook, they shut the unit down. They searched all of our belongings, took away phone call access, and did not let us leave the unit at all. Eventually the girl gave up the shiv and NEVER received any sort of guidance to help her. I requested to move me or her out of the unit since I was scared for my life at that point. They did nothing once again. When we finally got phone call access back, I begged my mom to pick me up. I also agree with some other reviews here about being put on medications. I was cycled through 4 different meds. Some of the side effects of them were dreadfully painful. The food was good. The kitchen staff was the nicest staff there and they always made my day better. The medical staff / therapist's / day room staff were iffy. Most of the time they were rude and seemed like they were only there to make money. They had us wake up before the sun came up to do chores and take medications. We typically never went outside unless it was "horse therapy" time. Overall, I was 16-17 when this happened. I'm now 20 and can say that I will never trust any sort of psychological help ever. Unfortunately I struggle with trust issues with my mother due to this. I cannot forgive her for sending me here. I developed severe paranoia for people out to get me as well due to the girl who threated my life. Parents, I know I'm still young, but, NEVER send your kids here. It will not help.

Response from the ownerInvalid relative date format:
Hi, Nat. Thanks for taking the time to share this review. Could you please visit http://www.heartlandbehavioral.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Jim Gunning
5 months ago
1

They were not great with my granddaughter

Response from the owner5 months ago
Hi, Jim. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient's guardian; however, we encourage their guardian to reach out to us directly by visiting https://heartlandbehavioral.com/contact-us/. Again, thank you.
cadence robinson
5 months ago
2

I was admitted here awhile ago, but I was admitted after the most traumatic experience in my life and it was a punishment from not only my mother but from staff. Nasty environment. Smelt like stagnant water the whole time, I came home covered in bug bites, everything was sticky like door handles and floors and was never cleaned, I came home with a vitamin D deficiency as if you were lucky to go outside it was for 10 minutes, they’ll put you on meds without calling your parents first and approving them and release you the same way, I was not taken seriously at all. It’s Co ed units. Boys and girls. One day, I had a shank made out of a pencil held to my stomach by one of the boys. When I cried to staff in fear they denied it, when they found it they proceeded to call me an attention seeker and leave it at that, the boy never got introuble. . This place haunts me, other hospitals helped me. All we did was sit in chairs and stare at a wall or sit in a chair and stare again. No tv, if tv was on it was background music, no interactions with people you’d get yelled at for talking to your peers, staff played extreme favorites, they don’t take your hygiene seriously, the staff thinks their job is a game. The food was good tho so shout out to the kitchen staff.

Response from the ownerInvalid relative date format:
Hello, Cadence. Thank you for your feedback. We would appreciate the opportunity to speak with you further about some of the concerns you've mentioned. At your convenience, please provide us with your contact information by visiting http://www.heartlandbehavioral.com/contact-us/. We hope to hear from you soon. Thank you again.
Elaine Miller
5 months ago
1

This place worsened my mental health and severely traumatized me, me and other parients were consistently threatened with chemical restraint (sedation) and despite detailed information from my therapist on my dietary restrictions, due to autism, I was forced to eat a food that I knew would make me feel sick, and I was told by staff that if I didn't eat it, I would be forced onto a watch. I also had a therapist tell me that I "didn't look autistic" when I was explaining to her my struggles with sensory issues, and it was not further discussed. Staff also informed my parents that all of my issues were caused by social media (which was not accurate) and that i should have all my electronic devices taken away. There is so much more that I could go into when talking about this place, but my best advice would be to never send your child here, because it completely screwed me up.

Response from the ownerInvalid relative date format:
Hi, Elaine. Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please visit http://www.heartlandbehavioral.com/contact-us/ at your earliest convenience and provide us with your contact information? Thank you.
Azazel LaVey
5 months ago
3

I loved a lot of the staff but the higher ups were messed up. Shout out to Susan, Braxton, Kyla, Kendall, Trenton, both Destiny's, Amanda, and Whitney. Some of the time I spent there traumatized me, and the methods used there weren't very effective. They punished rather than taught. I developed a vitamin d deficiency because they simply would not let us outside. I still talk to my friends there, even though we weren't supposed to keep in contact. But if you deeply traumatize a bunch of kids in the same facility, how can you not expect them to bond?

Response from the ownerInvalid relative date format:
Hi, Azazel. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.heartlandbehavioral.com/contact-us/. We hope to hear from you soon.
Haydan
5 months ago
2

I was in Heartland’s residential program for 14 months in 2013-2014, but I still frequently think of this place. While I was not the best kid when it came to boundary issues, I did deserve to feel like I was safe and cared about. I did not feel this way here. If I had to estimate, nearly 80% of my stay at Heartland was spent on consequences. It was very isolating for me, and I’m sure for others who experienced this treatment as well. I noticed, after reviewing my intake paperwork years later, that the nurse who did my intake noted that I had physically abused my great-grandparents. I remember telling this RN that I was “afraid to hurt them”, meaning emotionally, if I tried to commit suicide on their watch. I understand people make mistakes and sometimes things are taken wrong, but I believe this error, among others, allowed me to be judged as a person that I was not. I felt singled-out and spotlighted, with every consequence following a behavior feeling like a step-up from the last. I remember trying to hide my emotions from the staff, because I felt ashamed. I blamed myself for a lot of things that happened in and outside of Heartland. I was an emotional wreck, who had undiagnosed Borderline Personality Disorder, Autism, Major Depressive Disorder, and ADHD. In Heartland’s eyes, I was Bipolar and required a lot of medication (greater than 8 different medications) for my behaviors to be at least manageable. The only medications I take as an adult are Clonidine and then hydroxyzine when I have a panic attack. With long term stays, these facilities become your home. You live there; eating, sleeping, bathing, and most even go to school in that building. You make friends (even though this was discouraged, because you were supposed to work on your own treatment), you relate to one another, and vent to each other about things that happen inside and out of the facility. You go to group therapy together, learning new skills to make life and maintaining your relationships easier. You cry together. You laugh together. You get better together. While I understand the sentiment of not being focused on making friends and focusing on your own treatment, discouraging strong friendships between these adolescents during a formative period of their lives can have long-term effects. It did for me, as I am quite socially awkward and used to, as a result from my stay here, not like being touched and would avoid contact with other people if at all possible. After a decade of healing from the isolation trauma and feelings of being misunderstood, I believe I can finally say I’ve reached my “life worth living”. I’ve nearly completed my BA in Psychology, as ironic as is. I’ve built a career in a similar setting, working as a Program Manager for an Individual Supported Living. I’ve also become an advocate for better treatment and more compassion in facilities like these, putting policies and guidelines in place at our facility to prioritize our individuals’ well-being and overall happiness. I wanted to share my story with Heartland, because while it wasn’t good for me, it could be good for others. Heartland could be good for you if you are there a short time, your family is close, and you really want to focus on your treatment. Be as open and honest as you can during the intake, but try to make your thoughts as clear as you possibly can. Advocate for yourself. You have the right to refuse medications. Be vocal if a medication doesn’t “feel right” or you’re uncomfortable taking it. Parents and Case Workers, advocate for your child/client as well. Get to know them, the REAL kid. They need you. They need that late night phone call. They need that visit. They need you to check-in. They need you to stay informed. Please stay informed. Ask about their progress, any behaviors, and please, get that kid’s side of the story too! That is all I have. I updated this 12/20/24. It’s been a long road, and doing this final reflection helped me more than I thought it would. Thanks for reading, if you made it this far.

Response from the ownerInvalid relative date format:
Hi, Haydan. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting https://heartlandbehavioral.com/contact-us/. Thank you for reaching out.
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