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Cone Health Behavioral Health Hospital

700 Walter Reed Drive Greensboro, NC 27403
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Moses Cone Health System - Behavioral Health Hospital NC 27403

About Cone Health Behavioral Health Hospital

This inpatient program is a pretty large facility with 80 beds. They welcome a diverse set of clients within those 80 spots. They’ll help adults and even teens and kids so you or your family can get what you need at any age. They also know how different addiction and behavioral health are for people at different ages so you’ll get real custom care.

There are a couple of important things to notice about this inpatient program though. Firstly it’s a short term hospital that’s meant to stabilize your behavioral health. The average stay is four to six days so this isn’t the same as a 30 day or 90 day rehab program. It’s not a residential program where you settle in and make it your home for a while. You would probably start at this hospital and then transfer to a residential rehab or outpatient treatment.

The second thing to keep in mind is that there isn’t any walk in care at this hospital like a psychiatric urgent care. If you’re in a crisis or want to start your treatment journey, you can call their 24/7 crisis line or you can go to the Guilford County Behavioral Health Center. They’ll direct you and get you the immediate help you need.

But with those details in mind this could be a helpful place to stabilize from an addiction crisis. It’s a great first step on the road to recovery. There are AA meetings and NA meetings on site that you can attend while you get treatment. They even have some unique treatments like pet therapy and music therapy.

Facility Overview

Bed icon 80
Number of Available Beds

Latest Reviews

Tristan Gilmore
1 week ago on Google
1
My stay here was not good. A doctor tried to diagnose me with depression, just a lame excuse to say something is wrong. No instructions were ever given on how to actually resolve the problem. I just keep being dragged back to these kinds of places and people. It's very annoying. The staff and patients are all rude and disrespectful. Ferrer, unfortunately was the doctor I had to speak to which was nothing but a waste of my time.
kiya
1 week ago on Google
1
This place is so horrible I literally had to fight my way out of this place I’m highly considering taking legal action against this facility disgusting that they even consider their self’s a healthcare facility disgusting conditions very unprofessional staff and nurses infested with bugs and they have men and women mixed together with very little supervision they keep you drugged and bill the hell out of your insurance
Queen Esther V. Reed
3 weeks ago on Google
5
I have seen so many negative reviews about this place. However, my experience during my son Yahki admission was truly a blessing and excellent. I have to say some of the customer service reps can be insensitive 😑 which is the first form of contract to get through to the nurses, Provider, or your love ones Care-Team. It first, there insensitiveness was annoying to me, but then, I began to look at things differently. There lack of insensitivity, give me a determination to show them how much I care about my son and his Mental health. And if this meant calling a 100 times until I got through to speak to his nurse or his provider, then I qould. Although, I did not call a hundred time, but I did called and show up at Cone Health Behavioral Hospital until I was able to speak to several nurses, staffs, a Doctor, (Provider), and the Manager who were more then caring and help during his time at the hospital. Thanks you all so very Much. May God continue to blessed your entire team for what you all do daily for our love ones. Special thanks to Agee, Tina, Elizabeth, Dr.P, Laura, Mike who goes by the name ( slick ), Ayesha, and several others that I have forgotten your names. Thanks so much for your prayers and for taking care of my Yahki. I appreciate all that your you all do. Thanks also to the customer service reps for teaching me that persistence and determination brings about positive results if I / we truly looking to seek a positive outcome in life.
Response from the owner1 week ago
Thank you for your kind comments! We’re dedicated to providing the best quality of care, and your feedback means a lot to us.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Accepted Insurance

Cone Health Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

mental-health iconMental Health And Substance Abuse

Programs

lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Transcranial Magnetic Stimulation (TMS) is a non-invasive way of stimulating the brain in order to help with symptoms of depression. TMS uses elecromagnetic coils to deliver magnetic pulses to the brain, which can improve a patient's mood and ease depression. It's often used when other depression treatments haven't worked.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Recreational therapy in North Carolina helps you during drug and alcohol addiction recovery by engaging you in activities that support your physical and mental health. Sports, arts, and outdoor adventures give you positive experiences that help replace substance use and help you develop healthy habits and a support network.

Amenities

  • wifi iconWifi
  • private-room iconPrivate Rooms
  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Mary Jo Cagle, MD

President & CEO

Michelle Adamolekun

Chief People & Culture Officer

Vi-Anne Antrum, DNP, RN

Chief Nursing Officer

Andy Barrow

CFO

Chris Cornue

Chief Strategy Officer

Valerie Leschber, MD

CMO

Anne Macner

Chief Administrative Officer

Angelo Sinopoli, MD

Executive VP

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 6504

Contact Information

Building icon

700 Walter Reed Drive
Greensboro, NC 27403

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Peter Lee, PhD

Rehab in Cities Near Greensboro

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Reviews of Cone Health Behavioral Health Hospital

2.29/5 (110 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
24
4
11
3
3
2
4
1
69

Reviews

1
failedsons death

My son was 31 yo and was transferred to the facility from two others for evaluation and stabilization for first time psychotic episode. My son has Asperger's Syndrome on with higher spectrum. Still suffered with cognitive retention with rational decision making and sequencin ... Read More

Brendons M.
Reviewed on 11/27/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
2

I’m certain that Cone Health paid for the rating featured on local billboards. The hospital employs an alarming number of travel nurses. Every practice or urgent care they have acquired over the past few treats has experienced a dramatic decline in quality of care while pa ... Read More

Reviewed on 11/5/2019
3

My daughter was here for at least a month and a half, she got detox from her addiction to vicodin. I was worried so worried about her and here she got the detox, it was difficult with the staff and the programmed visits, they need to update their web page.

Reviewed on 9/5/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (107 reviews)
Tristan Gilmore
1 week ago
1

My stay here was not good. A doctor tried to diagnose me with depression, just a lame excuse to say something is wrong. No instructions were ever given on how to actually resolve the problem. I just keep being dragged back to these kinds of places and people. It's very annoying. The staff and patients are all rude and disrespectful. Ferrer, unfortunately was the doctor I had to speak to which was nothing but a waste of my time.

kiya
1 week ago
1

This place is so horrible I literally had to fight my way out of this place I’m highly considering taking legal action against this facility disgusting that they even consider their self’s a healthcare facility disgusting conditions very unprofessional staff and nurses infested with bugs and they have men and women mixed together with very little supervision they keep you drugged and bill the hell out of your insurance

Queen Esther V. Reed
3 weeks ago
5

I have seen so many negative reviews about this place. However, my experience during my son Yahki admission was truly a blessing and excellent. I have to say some of the customer service reps can be insensitive 😑 which is the first form of contract to get through to the nurses, Provider, or your love ones Care-Team. It first, there insensitiveness was annoying to me, but then, I began to look at things differently. There lack of insensitivity, give me a determination to show them how much I care about my son and his Mental health. And if this meant calling a 100 times until I got through to speak to his nurse or his provider, then I qould. Although, I did not call a hundred time, but I did called and show up at Cone Health Behavioral Hospital until I was able to speak to several nurses, staffs, a Doctor, (Provider), and the Manager who were more then caring and help during his time at the hospital. Thanks you all so very Much. May God continue to blessed your entire team for what you all do daily for our love ones. Special thanks to Agee, Tina, Elizabeth, Dr.P, Laura, Mike who goes by the name ( slick ), Ayesha, and several others that I have forgotten your names. Thanks so much for your prayers and for taking care of my Yahki. I appreciate all that your you all do. Thanks also to the customer service reps for teaching me that persistence and determination brings about positive results if I / we truly looking to seek a positive outcome in life.

Response from the owner
Thank you for your kind comments! We’re dedicated to providing the best quality of care, and your feedback means a lot to us.
alexis breann
1 month ago
5

I’m seeing a lot of bad reviews about this facility, but i wanted to share my experience; and maybe bring some things to light for people who are thinking about seeking help for their children here. I was admitted in the adolescent unit in march of 2024. I have severe anxiety, so i was terrified of being away from home and staying somewhere else. Little did i know i had absolutely nothing to be worried about. I got treated with a lot of respect here. The food was wonderful, the place was kept very clean, and everyone was very kind to me. The group felt very supportive of one another, and it was a great environment. The nurses were some of my favorite people, especially nurse sheila. She was very supportive of my personal situation at the time, she always made a point to ask me how i was doing and take a second to focus on me. Even during medicine, which is sort of fast paced for the nurses. There were some annoying parts at some points obviously, a certain nurse kept leaving our doors open all night for checks, and the light was bright in the hallway. that’s the worst thing i experienced here. It was really good for someone like me. Again, this is my personal experience in march of 2024. I don’t know how it has changed since, but this place and the people really left a mark on me. it was a great experience overall.

Response from the owner
Thank you for your kind comments! We’re dedicated to providing the best quality of care, and your feedback means a lot to us.
Deborah Horner
1 month ago
5

This place was really awesome i loved some people here and enjoyed talking to some people here to help me calm down and stop dealing with things and helped me through everything when i was there btw my name is lisa not Deborah

Response from the owner
Thank you for your kind comments! We’re dedicated to providing the best quality of care, and your feedback means a lot to us.
Philip Lowry
1 month ago
1

I tried to harm myself with a pencil while involuntary there and after the guy watching over me in my room took it away he went out again and started laughing it up with another nurse/tech all but 1 minute after a 14 year old boy tried to commit... this place is good for nothing

Response from the owner
We would like to look into the situation you've described. Please reach out to us at 336-832-7090 so we may connect with you directly. Thank you.
Jessica Willard
1 month ago
5

Response from the owner
Thanks for taking the time to leave us a great rating!
Chan Themayor
2 months ago
5

I have been a patient here twice in the last 3 years. Overall a good experience with the behavioral health technicians, nursing staff, and medical doctors.

Response from the owner
Thank you for taking the time to recognize our team members! We appreciate your review!
Denisha Bland
2 months ago
5

Great staff! My brother has been through crisis multiple times and we’ve had horrible experiences but the care here was amazing. His Dx can be a little scary for some but they treated him with dignity and care. Some places look for any reason to discharge but they were committed to making sure he was well before leaving. He came out better than ever and anyone who is a caretaker on this journey knows how difficult it can be! So grateful!

Response from the owner
Thank you for the fantastic rating! Your feedback means a lot to us.
Jacobi Harris
2 months ago
1

In my experience the people here care very very little about the kids or any of the people inside the main people that helped was the social workers I even overheard one of the staff members make a remark about being able to see a little girls private area but he did not say private area and I very much made me very upset hearing this grown man talk about a little kid like that

Response from the owner
Thank you for your review. We'd like to look into the situation you have described. Could you reach out to us at 336-832-7090? We look forward to hearing from you.
Cayla Brooke
2 months ago
1

This place made the worst time of my life an even worse experience! I was here for nearly a week back in January of 2022 for a downward spiral in my mental health and the experience I had here has weighed on my mind for some time now. I was in the Covid unit after testing positive at a different facility so the care I received was not expected to be great, but it could have been so much better. There was absolutely no treatment plan, all they did was serve everyone drugs and turn on the TV. The entire time I was there, we had ONE “group” session and the nurse (?) doing the session ended up giving up on us and saying she didn’t think she’d be coming back for another session. We never even met with a therapist one on one through telemed or anything, we had one visit a day with a psychiatrist and social worker. The nurses were not very friendly and some acted like we were a bother to them. Had a conversation with a nurse, with others in the room listening, were I was told that if “people like you” would just stay home they wouldn’t have to deal with the situation. So my thoughts are that it seems like either we were being bothersome by being in a bad spot in life or we were not supposed to “choose” to be in a bad spot while we’re sick in consideration of others. And Dr. Singleton was wholly unprofessional and RUDE. I was a voluntary admittance due to the fact that I knew my mental health was failing and I have children that depend on me. After getting upset one morning during my visit from her, she told me that if I acted like an adult about the situation we could consider me being released. Mind you, I was upset because I was told the day before by another doctor, because I never saw the same doctor, that I stood a good chance of going home the following day. When I told her this she told me that, “that was either never said or was misinformed.” This place is a joke and they don’t seem to care about their patients which is sad because every other experience I have had at a Cone facility has been wonderful.

Chanaya B.
3 months ago
1

They’ve been moving the goal post for my partner to be released everyday. They first told us it’d be just 24 hours. Then without much communication, she was admitted for 72 hours, even though nurse and doctors were telling us she wouldn’t have to stay that long. She was admitted on Wednesday, they told us she’d be discharged today on Sunday. Now the doctors told her they want to hold her one more day to monitor her for rashes, she’s been on this medication for three weeks already not a rash in sight! The communication is terrible and they move the goal post for her discharge date for no reason. Her parents have been there multiple times with little to no efforts. They don’t answer the phone when I’m trying to contact her or them it’s a mess. I do not recommend this facility 0/10. It’s supposed to be a place to help your mental help but they seem to purposely try to tear hers down further

Response from the owner
Chanaya, thank you for bringing your concerns to our attention. We would like to learn more about the situation you've described. Please contact us at 336-832-7090 so we may work with you directly. Thank you.
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