All of these people and the staff saved me. Without this place I'd be in the streets using drugs to escape reality, so basically they saved my life! Grateful.
About MultiCare Health System – MultiCare Behavioral Health
MultiCare Behavioral Health provides tailored, confidential and accessible substance use recovery for residents of communities within Pierce County in Washington DC. They’re by far the largest substance use disorder treatment providers in this county with services available in Puyallup and Lakewood. MultiCare Behavioral Health Puyallup is situated on East Pioneer Avenue near State Route 512 just five minutes walk from Pioneer Park. They also serve folks from nearby Tacoma, Auburn and Seattle.
Empowering Personal Growth Via Tailored Treatment Support
MultiCare Behavioral Health in Puyallup can guide you toward lasting healing and personal growth via tailored recovery support. You can access both general outpatient and intensive outpatient levels of care in this clinic. A detailed diagnostic intake assessment helps care professionals determine the most appropriate levels of care for your unique condition.
They’ll refer you to a withdrawal management clinic or residential treatment program if you need more intensive care based on assessment. I particularly like that they support walk-ins for initial substance use recovery and DUI assessment as this ensures quick access to care.
They adopt different recovery strategies to facilitate lasting abstinence. This includes group and individual therapy alongside substance use disorders education. You’ll get to learn about the disease of addiction and its cycle, stages of recovery and warning signs of relapse. You’ll also pick up healthy communication skills and anger/stress management alongside other practical coping skills that foster relapse prevention.
Access to Other SUD Service
The program also integrates 12 step practices involving participation in AA/NA as well as mindfulness & art therapy for holistic healing. Your personalized care planning will also include medication assisted treatment if you’re dealing with opioid use issues.
The technique uses FDA approved meds to help you curb cravings and eliminate painful withdrawal symptoms. Harm reduction services are an integral component of the broader substance use disorder services in this clinic. This encompasses safer substance use education, overdose prevention using naloxone of Narcan and access to other community services. MultiCare Behavioral Health in Puyallup also provides court-ordered DUI assessments to evaluate substance use history, determine risk levels and recommend appropriate interventions. This includes education on the impact of drugs and alcohol on overall well-being.
Facility Overview
195 Number of Available Beds
Latest Reviews
On 03/21, between 11 - 3:30 pm, I called and tried to reschedule Ms. Danni's appot since I cancelled on the My chat due to the fact that I got the fle from my friend; I stayed her home for 2 weeks. I do not hear well the Multicare scheduler, her name Anglia/others becasue sometimes I've had poor hearing. She was extremely abusive, had a mind of communism, and she hung up on me unprofessionally 3/4 times on 03/21 even though I was asking about the possible date, which is the converstaion on the phone has not finished yet. I thought she did not have the high-shool education due to the lack of her basic manners and unprofessional phone conversation. In addtion, I asked her I had to get on 03/28 or 03/31 instead of 03/27; however, she did not listen my needs, Multicare scheduler, she FORCED me to have Ms. Danny's schedule 03/27, at 10 am; however, I told her that I had some phone issues, so I had to repair my phone before the virtual meeting. However, she did not listen becasue she was very agitated on the phone, and she just hung up on my calls, she had no Active-Listening skills. While Multicare worker's agitation, she could not listen well what patients' needs are for the scheduling. I believe that the Mulitcare has security cameras and monitoring system, you can know her unprofessional communiation with me. I never this experience before in my life.Furthermore, on Feb 21, I had to reschedule w/ Dr E due to my rental car. At the time, she shouted at me loudly on the phone and threatened me twice that "you cannot get any Rx from your Dr. E if you ..." The same person with these two communications on the phone ( I do not recall her name)This shows us that this can be abusive and neglect. As you know, Multicare scheduling departments require proper & professional phone skills training to ensure efficient and empathetic communication w/ their patients w/ active-listening skills, so this will help your patients to receive the right treatment w/ Multicare. SP
Just had the worst experience with this facility. I am tempted twice to have a video assessment and both times the counselor. Heidi missed the appointment the second time around. Didn't even show up at all, and when they called back to schedule it, the gentleman that was trying to help me out end up trying to gaslight me and tell me it was my fault that I didn't know what I was doing and that I happened to miss the appointment. Even though I do have screenshots showing that on their end it wasn't working. So like I told him, they're starting to affect my mental health for the worse. This might have worked for others but it's not working for me. I hope it works for many other people but be careful. It seems like the understaffed and some of the staff that's there doesn't really help much.
Response from the owner1 month ago
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced with the assessments and communication. We suggest reaching out to the clinic directly to discuss these issues. If you would like to talk with our Patient & Family Relations team can be reached at 253-403-1739 or patientandfamilyrelations@multicare.org.
I don't even want my daughter seen here based on reviews and after having a rude intake lady that was very condescending and kept cutting me off and when I asked for a supervisor she stated they are not there and she doesn't have one. I was transferred to the "supervisors " voicemail and have never been called back. This is outrageous as a medical provider and I am looking to go elsewhere for services and we haven't even started.
Response from the owner2 months ago
Thank you for your feedback. We are deeply sorry to hear you had a frustrating experience with us. We take these concerns seriously and would like to look into this further. Please contact our Patient & Family Relations team at 253-403-1739 or patientandfamilyrelations@multicare.org. Thank you 
Rehab Score
Our Methodology
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7.1 / 10
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Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Effective drug rehab in Washington integrates care for the whole person, offering comprehensive solutions to addiction. Treatment methods address mental, physical, and relational aspects of substance abuse.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Fitness therapy blends exercise with psychotherapy for a fun, inspiring, and effective way of treating addiction and other issues. By incorporating movement into counseling sessions, clients become more empowered, motivated, and goal-oriented, all while strengthening their bodies and becoming more flexible. Fitness Therapy is usually used to complement a course of treatment (inpatient or outpatient) to make it even more successful. Increasing the connection between a patient’s mind and body helps both with healing as well as in creating new, healthy habits.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff & Accreditations
Staff
William G. “Bill” Robertson
CEO
Florence Chang
President
June Altaras, RN
Executive VP & Chief Quality, Safety & Nursing Officer
Bradd Busick
Senior VP & CIO
Mark Gary
Senior VP & General Counsel
James Lee
Executive VP, Population-based Care & CFO
Tim Lynch
Senior VP & Chief Administrative Officer
David O’Brien, MD
Executive VP & Chief Physician Officer
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Washington
License Number: 152800
Contact Information
(253) 697-8507 
325East Pioneer Avenue
Puyallup, WA 98372
Get Help Now - 206-809-2983
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Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS
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