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Ozark Center – Will’s Place

1800 West 30th Street Joplin, MO 64804
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Ozark Center - Will's Place MO 64804

About Ozark Center – Will’s Place

Will’s Place provides comprehensive behavioral health services for clients from birth to age 25. They are located in Joplin, Missouri and run by Freeman Health Systems. This is a not-for-profit nationally recognized healthcare provider with clinics and hospitals in three states.

Will’s Place offers services such as substance use treatment, psychiatric care, outpatient therapy and more.

Services at Will’s Place can be covered by Missouri Medicaid, commercial insurance, or self pay as well as funding provided by Missouri Department of Mental Health.

Psychiatric Services and Emergency Help in Joplin

Will’s Place provides evaluations, consultations, crisis interventions, and psychosocial rehabilitation for any psychiatric conditions.

For outpatient therapy, they offer trauma-focused care for individuals, children and families. Each client gets a personalized treatment plan to address your concerns.

Staff can help with emotional wellness, family and community functioning, avoiding high-risk behaviors as well as recovering from substance abuse. You may receive individual, group and/or family therapy.

Will’s Place also runs a crisis intervention hotline that is available 24/7.

Community Support Specialists in Missouri

One of the best features at Will’s Place in my opinion is their community support specialists. They help you with case management and treatment planning, and will even coach you on parenting techniques. I like that these services are responsive to your social, cultural and linguistic situation. Plus, services are age and development-appropriate.

Latest Reviews

Sandra Garland
3 months ago on Google
1
My grandaughter had An appointment here for family counseling. And they told us it was at 10 and we were there for the whole hour and then they decided to tell us oh, it's at 11. And it's evrytime we go there. And they never answer the phone what so ever.
Response from the owner2 months ago
we appreciate their letting us know what happened, and that we would We appreciate hearing more about what happened, and if you can, please contact Pat Cahalan at 417.347.9656 and we can investigate further.
Ashley A
9 months ago on Google
2
I swear every time I take my kids here they are given a new counselor. It's frustrating because they get a counselor they enjoy and then next appointment it is well Im leaving to go somewhere else. Also if your child has a hard time talking to one of their counselors they are real quick to shut services down. We had a family counseling session that the counselor requested. It was the most unproductive meeting ever. After that the counselor said they would call and schedule us at a later time and we never heard back about it which is fine because my daughter HATED that counselor.I am hoping we will find somewhere more stable and consistent to go to soon.
Response from the owner4 months ago
Thank you for bringing this to our attention. We care and are always looking for ways to improve. For us to properly address your concerns, please complete our contact us form https://www.freemanhealth.com/contact-us so that we can investigate further.
Rebecca Gage
11 months ago on Google
4
My grandson has a med provider at wills, before the doctor he was seeing never did bloodwork, she did and monitors him changing meds when necessary. He gets counseling thru wills, which has also helped him greatly to open up . He also has case management , and we have one of the best caseworker ever !! We had a few before that was okay, but his current case worker us great really working with him on controlling his behavior ! We have had a great experience !
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Rehab Score

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5.8 / 10

Location

Accepted Insurance

Ozark Center – Will’s Place works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs provide an intermediate level of care, often supporting clients' transition from inpatient rehab to outpatient treatment. Most IOP programs require a minimum of nine therapeutic hours weekly, but clients may receive up to 20 hours of care, with the intensity and frequency of care declining as clients grow stronger in their sobriety. Intensive outpatient treatment generally combines addiction counseling, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).
aftercare iconAftercare Support
Rehab aftercare programs offer continuing care for clients in the maintenance phase of recovery and are designed to evolve over time. Outpatient treatment is generally categorized as drug rehab aftercare, but many clients continue to receive services after being discharged from formal care. These services are customized to clients' unique recovery goals, but typically include medical, mental health, and social services. Clients' case manager and recovery team play a key role in developing the client's care plan.
12-step icon12-Step
12 step programs are designed to enable participants to understand and address the root causes of their addiction, accept responsibility for their life choices, and relinquish control over that which they cannot change. Participants are expected to regularly attend 12 step meetings and to be mentored in their recovery journey by a self-selected sponsor. Meetings are free, anonymous, and open to the public. A variety of formats are available, including programs for seniors, teens, family members, and nondenominational Christians.
24-hour icon24-Hour Clinical Care
Due to the potential for severe withdrawal symptoms, it is important to detox in a facility with 24-hour clinical care in Missouri. Most people experience some form of withdrawal symptoms, and this setting offers medical professionals who are on site 24/7 to provide any necessary treatment. This supervision makes the detox process safer and less painful and improves the likelihood of a successful recovery.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Staff

Paula Baker

President & CEO

Steve Graddy

CFO

Jeff Thompson, PharmD

Chief Clinical Officer

Jeanee'kennedy

Chief Nursing Officer

Contact Information

Phone icon (417) 347-7580
Building icon

1800 West 30th Street
Joplin, MO 64804

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Joplin

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Reviews of Ozark Center – Will’s Place

2.5/5 (17 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.5 (17 reviews)
Sandra Garland
4 months ago
1

My grandaughter had An appointment here for family counseling. And they told us it was at 10 and we were there for the whole hour and then they decided to tell us oh, it's at 11. And it's evrytime we go there. And they never answer the phone what so ever.

Response from the ownerInvalid relative date format:
we appreciate their letting us know what happened, and that we would We appreciate hearing more about what happened, and if you can, please contact Pat Cahalan at 417.347.9656 and we can investigate further.
Jeffrey Galardo
6 months ago
5

Ashley A
9 months ago
2

I swear every time I take my kids here they are given a new counselor. It's frustrating because they get a counselor they enjoy and then next appointment it is well Im leaving to go somewhere else. Also if your child has a hard time talking to one of their counselors they are real quick to shut services down. We had a family counseling session that the counselor requested. It was the most unproductive meeting ever. After that the counselor said they would call and schedule us at a later time and we never heard back about it which is fine because my daughter HATED that counselor. I am hoping we will find somewhere more stable and consistent to go to soon.

Response from the ownerInvalid relative date format:
Thank you for bringing this to our attention. We care and are always looking for ways to improve. For us to properly address your concerns, please complete our contact us form https://www.freemanhealth.com/contact-us so that we can investigate further.
Rebecca Gage
11 months ago
4

My grandson has a med provider at wills, before the doctor he was seeing never did bloodwork, she did and monitors him changing meds when necessary. He gets counseling thru wills, which has also helped him greatly to open up . He also has case management , and we have one of the best caseworker ever !! We had a few before that was okay, but his current case worker us great really working with him on controlling his behavior ! We have had a great experience !

estela ortaleza
1 year ago
1

I wish i could say something nice but right now NO! We have been waiting for psych evaluation/ consult for months since Jul 2023 coz there was no opening for ealier. Coming today Feb 1, 2024 to the appointment, they told us that our appointment was cancelled ( NOBODY informed us since Oct 5 when they did it!) And was moved to November 2024!! A phone call or email would be nice. So much for mental health !

patricia bennett
1 year ago
1

My son went there and they was ALWAYS putting him on a new medication. They are pull happy and I DONT AGREE WITH THERE BEHAVIOR THERAPY! I wouldn’t tell anyone to take there kid/kids there.

Brittany Johnson
1 year ago
1

Momma Bear
1 year ago
1

when my daughter was seen there her medication appointments' were cancelled all the time she was going to therapy and they just said she is not making progress and quit seeing her she now has case management through there and her case manager on home visits plays uno with her that is not what she is to be doing so i am trying to find her services that will help her now and is a struggle to do just that i have had case managers walk out during a crisis what kinds of services do they provide that helps them during med appointments they say only can do med changes nad refused to help with any thing else this place is crazy and would not refer anyone to them

Serena Jo
2 years ago
1

The left hand doesn't know what the right hand is doing. Under staffed and a danger to our children. Seems everyone there is rude and disrespectful. They need to be investigated.

Ellie Ann Lang
2 years ago
5

Amber W
2 years ago
1

This place needs to verify ALL information with the parent in regards to their child. Dont just assume the information is correct. Name and DOB!!!! always first! I have worked at freeman for 10 years and that is always a must! And also do not roll eyes when I ask for you guys to verify information! That is unprofessional! Like just now the receptionist just snapped at a mom and her child all because the child ACCIDENTALLY took 2 pieces out of the treasure box. Receptionist told the child to only take 1!!! Geez. Be respectful!

Cristina morales
2 years ago
5

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