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Riverview Regional Medical Center

158 Hospital Drive Carthage, TN 37030
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Riverview Regional Medical Center TN 37030

About Riverview Regional Medical Center

Highpoint Health – Riverview with Ascension Saint Thomas (formerly known as Riverview Regional Medical Center) is located in Carthage, Tennessee. The hospital offers geriatric care, skilled nursing, psychiatric and 24/7 emergency services. The behavioral health services are offered to individuals 55 and older through the Senior Life Solutions program and include treatment for mental health and co-occurring substance use disorders (SUD). 

The hospital accepts Medicare, Medicaid and most major insurance plans. Don’t hesitate to contact the financial office for any coverage or billing questions, as well as payment options. The hospital is about an hour from Nashville.

Senior Behavioral Health Treatment Program in Carthage

This hospital, for me, stands out for its geriatric inpatient services. Older adults have unique mental and behavioral health challenges. The care team understands that seniors are often going through certain life changes that may make them more vulnerable to mental health difficulties and even substance misuse. 

The program provides treatment for most mental health concerns, as well as co-occurring substance use. Seniors receive clinical support, mental wellness education medication management and 24/7 crisis care and patient monitoring. 

To be eligible for the program, individuals must be in withdrawal or imminent withdrawal from drugs or alcohol, and have hallucinations, paranoia, disorientation, threatening behaviors, self-destructive behaviors or an inability to maintain self-care. 

Emergency Care and Stabilization

Many individuals with substance use issues end up in the emergency room (ER). This is often the first point of contact with a doctor who notes problematic substance use. 

If you come into the hospital with a substance use or mental health crisis, you’ll be medicated and stabilized, depending on the circumstances. After you’re stabilized, the physician can refer you for further mental health or drug treatment. 

I noticed that this hospital offers comprehensive services. This includes treatment for most physical health conditions, such as cancer and heart disease, among others.

Facility Overview

Bed icon 25
Number of Available Beds

Latest Reviews

Diane Gilbert
2 weeks ago on Google
5
The staff are very friendly and polite. During my recent surgery all the nurses, Mr Wayne Winfree and Doctor Roy Terry were very professional, informative, and showed compassion towards myself, and my husband. I would highly recommend this hospital to anyone needing these type of services.
Response from the owner1 week ago
Hi Diane, thank you for sharing and for choosing Highpoint Health – Riverview with Ascension Saint Thomas. It is our honor to provide quality care. -- Ashley M.
Cory Petroff
3 weeks ago on Google
1
My finance just got back from that place. Dr. Gayle was his practitioner, can’t call that dude a doctor. He went cuz of his back. He didn’t even do an X-ray and he’s been taking ibuprofen all day and all he did was hand him a toradol, which is in the same family as ibuprofen. They did nothing to help and he’s not feeling no better. I have never had any good experience with this doctor. I guess I won’t ever. We are all just a paycheck and statistic to this place. It’s a joke
Response from the owner1 week ago
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 615-735-5147 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Ashley M.
Maryeg Cozart
3 weeks ago on Google
5
Everyone made my surgery experience the best possible. Everyone was kind and considerate. I was nervous about the surgery, but I was treated with respect and was informed about everything that happened.
Response from the owner1 week ago
Hi Maryeg, thank you for taking the time to share your experience with us. -- Ashley M.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

John Langlois

CEO

Dr. K.J. Shah

Chief Medical Officer

Frank Malek

CFO

Jessa Cardelli, RN, BSN, MS

Chief Nursing Officer

Contact Information

Building icon

158 Hospital Drive
Carthage, TN 37030

Fact checked and written by:
Susan Bertram, BA
Edited by:
Eric Owens

Rehab in Cities Near Carthage

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Reviews of Riverview Regional Medical Center

3.61/5 (113 reviews)
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Reviews

5

In this place I found the staff more sweet and attentive, the medical staff is wonderful, they were very patient with me, they always answered all my questions and was very compassionate. They treated me very well and for that reason I would like to recommend it to all the p ... Read More

Reviewed on 1/9/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (112 reviews)
Diane Gilbert
2 weeks ago
5

The staff are very friendly and polite. During my recent surgery all the nurses, Mr Wayne Winfree and Doctor Roy Terry were very professional, informative, and showed compassion towards myself, and my husband. I would highly recommend this hospital to anyone needing these type of services.

Response from the owner
Hi Diane, thank you for sharing and for choosing Highpoint Health – Riverview with Ascension Saint Thomas. It is our honor to provide quality care. -- Ashley M.
Cory Petroff
3 weeks ago
1

My finance just got back from that place. Dr. Gayle was his practitioner, can’t call that dude a doctor. He went cuz of his back. He didn’t even do an X-ray and he’s been taking ibuprofen all day and all he did was hand him a toradol, which is in the same family as ibuprofen. They did nothing to help and he’s not feeling no better. I have never had any good experience with this doctor. I guess I won’t ever. We are all just a paycheck and statistic to this place. It’s a joke

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 615-735-5147 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Ashley M.
Maryeg Cozart
3 weeks ago
5

Everyone made my surgery experience the best possible. Everyone was kind and considerate. I was nervous about the surgery, but I was treated with respect and was informed about everything that happened.

Response from the owner
Hi Maryeg, thank you for taking the time to share your experience with us. -- Ashley M.
Adam West
3 weeks ago
1

Don`t go had a terrible experience

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 615-735-5147 between the hours of 8 a.m. and 5 p.m., Monday through Friday.

Thank you,
Ashley M.
Susan Swafford
1 month ago
5

I had a procedure done yesterday. Everyone and everything about the entire experience was phenomenal. Gracie was amazing! Amelia was amazing! My anesthesiologist was amazing! Dr. Pippin was amazing! I am so glad I chose to continue to look for a Dr. to help me with my pain. Thank you all!

Response from the owner
Hi Susan, thank you for taking the time to share your experience with us. It is our honor to provide quality care. -- Ashley M.
Julie Rader
1 month ago
5

Response from the owner
It's our privilege to serve the healthcare needs of our community!
Jason Stafford
1 month ago
5

Many thanks to them .

Response from the owner
Hi Jason, we are happy that you shared your positive experience with us. -- Ashley M.
charlene bly
1 month ago
3

My experience at ER on 7-16-25 was a mixed experience. Dr on call didn't seem to want to solve problem. Main nurse was helpful. Solved problem temporary until I could reach my main dr

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 615-735-5147 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Ashley M.
Dustin Curtis
2 months ago
2

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 615-735-5147 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Ashley M.
Caylie Gann
2 months ago
5

Today I had surgery at Riverview and I have to share how impressed I am with the whole staff. The man sitting at the front desk greeted me with a smile. The lady that did my registration was very kind also. I wanted to give a shout out to the surgery team for taking such good care of me. Firstly, thank you to Amelia and Gracie who took care of me during pre-op and post op. They both helped me feel comfortable and helped ease my nerves. Thank you Karaline and Jonathan who work in the OR for helping Dr. Pippin perform the surgery. Another thanks to the anesthesiologists, CD Webb and Wayne, for talking me through the process and looking after me during the surgery. Last but not least, thank you Dr. Pippin! From the first visit I had with you up until surgery you explained the whole process clearly, understanding each step fully helped me feel less nervous. You’re always so kind to your patients. I recommend seeing this staff if your provider refers you to them!

Response from the owner
Hi, we appreciate your thoughtful recognition. It is our honor to provide quality care. -- Ashley M.
Tiffany House
2 months ago
1

Send to this hospital from fast pace Nurse was great doctor was not nice he didn't care about patients i had allergic reaction to something took doctor 25 min come see me he didn't even stay in there 10 second in there and doctor actually didn't care thank u nurse help me .dont why hospital have doctor who dont care about his patients waste my time

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 615-735-5147 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Ashley M.
Tonya lamie
4 months ago
2

My husband went to ER for back pain and shortness of breath. Lab testing showed a very high WBC. No x-ray was done. Dr McRaven didn't have any suggestions for why the WBC was so high. Gave a prescription for nausea and said to see our PCP in a week. My husband's pain and shortness of breath just got worse. We went to Vanderbilt Wilson County hospital in Lebanon and they went right to work with a CT scan which showed pneumonia and fluid accumulation around his left lung. They inserted a chest tube to drain the fluid and admitted him to ICU. He had the chest tube in for 6 days. Was discharged after 7 days in the hospital. The ER at Carthage did nothing for him. And look where he ended up.

Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 615-735-5147 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amanda H.
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