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OSF Saint Elizabeth Medical Center – Ottawa

1100 East Norris Drive Ottawa, IL 61350
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OSF Saint Elizabeth Medical Center IL 61350

About OSF Saint Elizabeth Medical Center – Ottawa

OSF Saint Elizabeth Medical Center – Ottawa, located in Ottawa, Illinois is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and relapse prevention.

Specialty rehab programs at OSF Saint Elizabeth Medical Center – Ottawa include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Facility Overview

Bed icon 97
Number of Available Beds

Latest Reviews

Retro AP
2 months ago on Google
1
Joke of a facility. Apparently being asked a question by my doctor about my medication means it's no longer a wellness visit and now they're trying to bill me for that. Keep in mind it was the DOCTOR who asked me about my meds, I didn't bring it up once. Tell me how I can even have a wellness visit (which I need in order to receive my meds) without talking about said medication? Spoke to someone on the phone about this a couple weeks ago and was basically told it would "go to review" and they'd put a hold on sending me spam. Fast forward to today and I recieve another bill in the mail. Nobody that works here cares or is willing to help. They bought out the place I went to before them, and since I was forced to make the switch due to monopoly it's been nothing but problem after problem. I can't wait to read their generic copy/paste response about how they're gonna share my concerns with the team. Absolutely pathetic attempt at showing that they care, they don't. PATHETICEdit after OSF replied: I've already been in contact with you people about this over the phone. All that happens is I get transferred from person to person with 10 minute holds in between until eventually nobody answers. Why would an online feedback form make any difference when you people can't even handle a simple phone call? Predatory and fraudulent billing
Response from the owner2 months ago
We understand how frustrating billing concerns can be, and we appreciate you bringing this to our attention. Ensuring transparency in our billing process is important, and we d like the opportunity to look into this further. Please consider reaching out through our online feedback form at https://https://www.osfhealthcare.org/feedback so we can better understand your situation and assist you directly. Your feedback is valuable, and we are committed to improving the experience for all our patients. We hope to hear from you soon.
Mike Williams
2 months ago on Google
5
Not my real name - I had as wonderful an experience as you could possibly have and still have to go to the hospital. Everyone was very friendly, helpful, kind and caring as can be. Best hospital experience Ever (I'm 71) and I will Never go anywhere else.
Response from the owner2 months ago
Thank you for your heartfelt feedback! We're so glad to hear that our team made your hospital experience as positive as possible. Providing compassionate and exceptional care is what we strive for, and it means so much to know we've earned your trust. We truly appreciate you choosing us for your care! Take care, and God bless!
Joanna Aanrud
3 months ago on Google
1
I'm giving one star because I can't give a zero. I went in for a scheduled ultrasound for my breast and the wait was very short but the nurse should be fired. I said I didn't want my mother in the room and the nurse told me "Well since your a minor and your parent isn't in the room something could happen to you." What a gross thing to say also she basically is saying i shouldn't trust anyone working their. On top of that she was rough even though I was already in extreme pain. Then proceeded to tell me they basically can't do anything for me thanks for wasting a bunch of my time.
Response from the owner2 months ago
I am so sorry to hear about your experience, and I completely understand how upsetting and frustrating this must have been for you. Our goal is to ensure all patients feel comfortable and respected during their care, and it s clear we fell short in this instance. Your feedback is very concerning, and we will be reviewing it with the appropriate team members to ensure this does not happen again. If you d like to discuss your experience further, please reach out to us at www.osfhealthcare.org/feedback. Thank you for sharing your thoughts, and we hope to have the opportunity to improve your experience in the future.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Location

Accepted Insurance

OSF Saint Elizabeth Medical Center – Ottawa works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) enable clients to receive high-level care while living at home. Clients may choose to enter IOP instead of enrolling in inpatient care post-detox or they may transition from an inpatient rehab into IOP. Intensive outpatient treatment involves multiple therapeutic sessions per week and includes a combination of psychotherapy and addiction and recovery education. Many programs also offer medication assisted treatment (MAT) and/or holistic therapies, such as acupuncture and massage.
aftercare iconAftercare Support
Rehab aftercare programs provide a full continuum of care for clients who are exiting inpatient treatment. Though outpatient care is often considered an element of drug rehab aftercare, services typically continue for the remainder of the clients' life and long after formal treatment is completed. Clients work with their case managers and care team to formulate a customized portfolio of medical, mental health, and social service resources designed to evolve as the client's needs change.
12-step icon12-Step
Participants in 12 step programs focus on emotional, psychological, and spiritual growth as the foundation for long-term sobriety. They engage in regular 12 step meetings, which are anonymous, free, and accessible day and night, year-round, in most communities. Participants also receive one-on-one mentoring from a self-selected sponsor. Though the 12 steps of recovery are based on spiritual principles, religious affiliation isn't required. Specialized formats are available, including programs for seniors, teens, and families.
partial-hospitalization iconPartial Hospitalization Program
As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.
medically-assisted-detox iconMedically Assisted Detox
During the medically supervised detox process, licensed medical professionals monitor your vitals and administer medications meant to help alleviate the physical symptoms of withdrawal. The process can take between five and seven days, although the actual length depends on your individual needs. In most cases, medically assisted detox is partially, if not fully, covered by insurance.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Contact Information

Phone icon (815) 433-3100
Building icon

1100 East Norris Drive
Ottawa, IL 61350

Rehab in Cities Near Ottawa

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Reviews of OSF Saint Elizabeth Medical Center – Ottawa

2.7/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (100 reviews)
Barbara Daw
1 month ago
1

I made an appointment 2 weeks ago to see Jill Wright at Dr Georgiev's office in Marseilles. I arrive 5 minutes early and was told my appointment was 20 minutes ago . She couldn't see me and had to reschedule an appointment for another 2 weeks away . This is just for a referral that they are aware of . It's pretty disappointing experience first of and a waste of time . The Dr offices don't care anymore and it's ridiculous.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience. We understand how important it is for appointments to run on time, and we appreciate you bringing this to our attention. Your feedback is being reviewed by our patient experience team so we can better understand what happened and work to improve our processes. If you’d like to provide additional details, please visit www.osfhealthcare.org/feedback so we can follow up with you directly.
Ken Imasurvivor
1 month ago
5

You guys need ev chargers for your employees. Other than that I love your work attitude and love for god.

Response from the ownerInvalid relative date format:
Hi Ken, thank you for your kind review! We are happy to pass along your comments to the team at OSF Saint Elizabeth Medical Center!<br><br>If there are specific staff or providers who you would like to recognize, please consider submitting your story through the Grateful Patient program at https://osfhealthcare.org/gratefulpatient
Sarrah Yavorshak
2 months ago
5

My daughter just had a dental surgery here and the hospital and staff were absolutely wonderful.

Response from the ownerInvalid relative date format:
Thank you for sharing your positive experience, Sarrah! We're so glad to hear that your daughter’s dental surgery went well and that you were pleased with the care provided. We truly appreciate your kind words about our staff!
Retro AP
2 months ago
1

Joke of a facility. Apparently being asked a question by my doctor about my medication means it's no longer a wellness visit and now they're trying to bill me for that. Keep in mind it was the DOCTOR who asked me about my meds, I didn't bring it up once. Tell me how I can even have a wellness visit (which I need in order to receive my meds) without talking about said medication? Spoke to someone on the phone about this a couple weeks ago and was basically told it would "go to review" and they'd put a hold on sending me spam. Fast forward to today and I recieve another bill in the mail. Nobody that works here cares or is willing to help. They bought out the place I went to before them, and since I was forced to make the switch due to monopoly it's been nothing but problem after problem. I can't wait to read their generic copy/paste response about how they're gonna share my concerns with the team. Absolutely pathetic attempt at showing that they care, they don't. PATHETIC Edit after OSF replied: I've already been in contact with you people about this over the phone. All that happens is I get transferred from person to person with 10 minute holds in between until eventually nobody answers. Why would an online feedback form make any difference when you people can't even handle a simple phone call? Predatory and fraudulent billing

Response from the ownerInvalid relative date format:
We understand how frustrating billing concerns can be, and we appreciate you bringing this to our attention. Ensuring transparency in our billing process is important, and we’d like the opportunity to look into this further. Please consider reaching out through our online feedback form at https://https://www.osfhealthcare.org/feedback so we can better understand your situation and assist you directly. Your feedback is valuable, and we are committed to improving the experience for all our patients. We hope to hear from you soon.
Mike Williams
2 months ago
5

Not my real name - I had as wonderful an experience as you could possibly have and still have to go to the hospital. Everyone was very friendly, helpful, kind and caring as can be. Best hospital experience Ever (I'm 71) and I will Never go anywhere else.

Response from the ownerInvalid relative date format:
Thank you for your heartfelt feedback! We're so glad to hear that our team made your hospital experience as positive as possible. Providing compassionate and exceptional care is what we strive for, and it means so much to know we've earned your trust. We truly appreciate you choosing us for your care! Take care, and God bless!
Joanna Aanrud
3 months ago
1

I'm giving one star because I can't give a zero. I went in for a scheduled ultrasound for my breast and the wait was very short but the nurse should be fired. I said I didn't want my mother in the room and the nurse told me "Well since your a minor and your parent isn't in the room something could happen to you." What a gross thing to say also she basically is saying i shouldn't trust anyone working their. On top of that she was rough even though I was already in extreme pain. Then proceeded to tell me they basically can't do anything for me thanks for wasting a bunch of my time.

Response from the ownerInvalid relative date format:
I am so sorry to hear about your experience, and I completely understand how upsetting and frustrating this must have been for you. Our goal is to ensure all patients feel comfortable and respected during their care, and it’s clear we fell short in this instance. Your feedback is very concerning, and we will be reviewing it with the appropriate team members to ensure this does not happen again. If you’d like to discuss your experience further, please reach out to us at www.osfhealthcare.org/feedback. Thank you for sharing your thoughts, and we hope to have the opportunity to improve your experience in the future.
Cindy Smith
3 months ago
1

My mother who is 91 y/o says it was the worst experience in her lifetime!

Response from the ownerInvalid relative date format:
We are truly sorry to hear about your mother’s experience and appreciate you sharing her feedback. We understand how important it is for every patient, especially seniors, to receive compassionate and timely care. Please know that we take your concerns seriously, and our patient experience team is reviewing this situation to understand how we can improve. If you'd like to provide more details, we encourage you to visit www.osfhealthcare.org/feedback. Thank you for giving us the opportunity to improve.
Mary kay Teausant
3 months ago
5

The staff at the wound clinic were a huge help to me. I can’t thank them enough and will recommend them often. This was for a leg wound and today it’s almost totally healed.

Response from the ownerInvalid relative date format:
Mary Kay, we're glad to hear you had a positive experience at OSF Saint Elizabeth Medical Center! Thank you for your high-rating! We hope to be of service to you again in the future. Have a blessed day!
Holten Struck
3 months ago
1

Response from the owner3 months ago
We appreciate your honest feedback. While we are disappointed to hear that you did not have a more positive experience at OSF Saint Elizabeth Medical Center, we will share your comments with their team. In the meantime, please use the following form to share details about your visit, so we can better ensure your concerns are addressed: https://www.osfhealthcare.org/feedback
Valerie Gergits
3 months ago
3

Brought my 91 y/o mother to er d/t weakness and blood in stool from diarrhea for 2 days. Thought perhaps a blood transfusion would make her more comfortable. Her er visit was great the nurses and the PA were great. They did labs and it was found she did need a bit and her K+was elevated. She was admitted for transfusion and to reduce her K+. We thought she would be discharged the following day once she was stable. We were told she could no longer be treated as she had elevated k in Nov and this was a reoccurring problem . She, the np said she could be discharged with hospice which we agreed and my other sister would care for her with hospice in her home. This np was on a power trip or was threatened by our large family . I felt her behavior was unappreciated, unacceptable and unprofessional. We as a family love our mother and of course want her to be comfortable in her last days. They forced her to take a 1 hour ambulance drive, which will probably going to cost her and us at least 5000.00$ or more cuz she's not stable but wants to send her home with hospice to die, makes no sense to me, we as a family do not appreciate that treatment at this time.

Response from the ownerInvalid relative date format:
We are disappointed to learn of your experience here at OSF Saint Elizabeth Medical Center, but will take this opportunity to improve. <br>Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. <br><br> Take care, and God bless.
Carlie Craig
4 months ago
1

Dried blood on the floor, trashcan overflowing, and overall dirtyness extremely nasty been sitting here 2 1/2 hours all to be told nothing

Response from the ownerInvalid relative date format:
Carlie - thank you for bringing this to our attention. Please know this is not the type of care and experience we strive to provide. When you get a chance, please use the following form to share details about your visit, so we can better ensure that positive change comes from your experience: https://www.osfhealthcare.org/feedback<br><br> Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. <br>OSF Saint Elizabeth Medical Center
Brandon Brown
4 months ago
5

This PA Hsieh cheng chung in emergency room is a disaster who has no respect for for anyone he sees. I’ve requested a different provider Jennifer Ann Nykiel MD was great.& made the situation better can’t thank her enough for showing me respect when I asked questions about my medical conditions she definitely gets 5 stars but other the pa getting zero

Response from the ownerInvalid relative date format:
Hello Brandon, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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