I waited 2-3 hours for a counselor to assist me and they never called me back to find out what I required.
About Shenandoah Community Health
The Shenandoah Community Health Center in Martinsburg, West Virginia, offers a wide range of outpatient services for adults and children. Clients can get primary healthcare, behavioral health services, and access a lab and pharmacy. They also have a women’s health clinic. It’s easy to access treatment because the center has a sliding fee scale, accepts Medicare, Medicaid, and other insurance, and does not turn away clients because they can’t pay.
Behavioral health services at the clinic include assessments as well as therapy, substance use counseling, and medication management. They have specialty services such as Eye Movement Desensitization and Reprocessing (EMDR), which helps you deal with traumatic memories, Integrated Listening System (ILS) sound therapy, and Biofeedback.
Shenandoah has additional clinics in other areas of Martinsburg that offer dental care, HIV case management, and WIC food services. Reviews do note that the Community Health Center is often booked and there can be waits for care, so be sure to plan ahead.
Latest Reviews
If I could give them a 0 rating I would Cassie Mcnamee is horrible she s rude and disrespectful I could give all the details as to why but it s to much, I will say she told me that she wasn t going to make something up in her notes and she completely twisted what I told her she prescribed me something back on Jan 6th and it needed pre authorization and it s March 20 th it would take her over 14 days to respond through the portal one of the pre authorization was denied because she didn t respong unbelievable. Heather Eckenrode is amazing I must add she is my daughters dr and she use to be mine, I never had a problem until this new provider, my mom and my gma have a physician here and same thing. Me and my daughter will be finding new drs, thanks to Mcnamee
I heard bad comments but I didn t have choice and send 2 children to the pediatric clinic . Mrs Kathy NP , nurses and other personal all show kindness and excellence, the walking clinic was fast compared with other urgent care facilities. I got 2 a calls with results promptly. God Bless each one of them. Ps The main line operator was a little rude but nothing to do with excellent service locally.
Response from the owner4 days ago
Thank you for your feedback!
I've been still going here as a student still in state and there have been multiple instances where I explained to the person making my appointment that I am not able to attend in-office appointments, and they would still categorize it as in-office and I would discover the day-of and have to call and "see if the provider still wants to see me" like it's my fault that my communicated issues weren't listened to. If your provider wants to prescribe you anything, make sure to ask about common side effects because they do not care about how it will impact your physical/emotional well-being.
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7.5 / 10
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Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Aftercare Support Clients who are leaving detox or intensive inpatient care often transition into a rehab aftercare program. Outpatient treatment is among the most common rehab aftercare services, but clients often continue to receive support long after being discharged from formal treatment. Clients' long-term care plans are highly individualized and designed to evolve with the clients' changing needs. Case managers and care teams typically work with the client to design their unique care strategy.
12-Step Participants in 12 step programs receive ongoing peer support while cultivating recovery-focused life skills. They engage in frequent, sometimes daily, 12 step meetings, which are anonymous, free, peer-led, and available day and night in most communities. Self-selected sponsors offer one-on-one mentoring throughout the recovery journey. This model invokes spiritual principles to encourage self-awareness, forgiveness, accountability, and acceptance in persons pursuing recovery. Specialized formatting is common, including programs for teens, seniors, and family members.
Intervention Services Planning a drug intervention in West Virginia is a challenging process. Often, complex family dynamics and long-term patterns of behavior are contributing to the addiction. Drug intervention programs offer intervention specialists who can help with this process. These professionals educate everyone involved about substance abuse, addiction, enabling, and recovery. They can facilitate the intervention, keeping the discussion on track and productive. They can also provide treatment options and guide the individual to the best program.
Medically Assisted Detox If you have become physically dependent on drugs or alcohol, quitting abruptly can cause withdrawal symptoms like anxiety, headaches, flu-like symptoms, and more. In severe cases, these withdrawal symptoms can even be dangerous. In medically assisted detox, a team of licensed professionals will monitor your vitals, provide medication if needed, and help keep you as safe and comfortable as possible during this process.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
The core philosophies of dialectical behavior therapy in West Virginia are that everything is interconnected, change is inevitable, and you can integrate opposites to reach the truth. Treatment focuses on acceptance and change. You'll learn how emotions and behaviors are connected, accept your feelings, and learn how to change patterns of emotion and behavior.
Equine TherapyGroup therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational interviewing in West Virginia is often used when the client's desire to change is low, their confidence is low, or they are struggling with mixed feelings about change. This technique allows them to explore the change process and feel empowered to move forward.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
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Private Transportation -
Private Rooms
Staff & Accreditations
Staff
Mike Hassing
CEO
Todd Lockcuff
CFO
Dr. Michael Li, MD
CMO
David Stuller
CIO & COO
Stephen McCahan
Pharmacy Director & Compliance Officer
Michelle Thomas
Human Resource Director
Tammy Owens
Executive Assistant
Harold F. Shrewsberry
Chair
Zachary Leach
Vice-Chair
Frank Coe
Treasurer
John Charlton
Secretary
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: West Virginia
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(304) 263-4999 
99 Tavern Road
Martinsburg, WV 25401
Get Help Now - 304-578-5627
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Fact checked and written by:
Anna Spooner
Edited by:
Quentin Blount
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