Staten Island University Hospital

My mother was admitted to Staten Island Hospital, and although she came out in one piece, her stay was far from easy or trustworthy. The lack of communication between staff, doctors, patients, and family members was absolutely unacceptable. It felt like no one reviewed her chart before entering the room, and information was never properly passed on during shift changes. Even when notes were left instructing staff to contact the family for any updates, tests, or changes to her care (as we hold power of attorney), those instructions were ignored. On multiple occasions, my mother was moved to a different room, sent for tests, and even nearly had a PICC line inserted — all without the family being notified. I stayed by my mother’s bedside from 7 a.m. to 9 p.m. every day, and it was clear that the moment I stepped out, staff would attempt to make changes without informing me. The cleanliness of the hospital was also very concerning. The floors were stained and worn, bathrooms were consistently filthy, and hand sanitizer and disinfectant wipes were scarce — raising serious concerns about infection control. The professionalism of the staff was another issue. Many appeared very young and untrained, openly gossiping about patients in the hallways. The medication administration process was laid back at best, which was troubling for patient safety. To make matters worse, upon discharge, I was never given a copy of my mother’s paperwork. When I called medical records, no one returned my calls, and I had to make a separate trip back to the hospital just to obtain them. The only positive experience we had was with my mother’s surgeon, who handled her procedure with precision, skill, and care. Unfortunately, that excellence was overshadowed by the hospital’s failure in nearly every other aspect of care. In short: This hospital does not prioritize patients, does not communicate effectively, and does not maintain a clean or professional environment. Families should be cautious when trusting their loved ones to this facility.

I love it here it was a pleasurable experience n the staff love their job n r a pleasure im gonna miss them

Hospital is dirty rooms not cleaned , bathroom disgusting , patients not being taken care of, husband calling me up in the middle of the night so I can please help him, nursing staff is terrible