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Steward Holy Family Hospital – Center for Behavioral Medicine

70 East street Methuen, MA 01844
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Steward Holy Family Hospital - Center for Behavioral Medicine MA 1844

About Steward Holy Family Hospital – Center for Behavioral Medicine

Steward Holy Family Hospital – Center for Behavioral Medicine, located in Methuen, Massachusetts is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at Steward Holy Family Hospital – Center for Behavioral Medicine include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

TN TN
2 months ago on Google
1
Slow and just like Lawrence general now, rude, do not answer questions, very unprofessional
Fee Velazquez
2 months ago on Google
1
Very awful.... Customer service was horrible.
Niurka Estevez
2 months ago on Google
1
Worse hospital ever, I was there at 11:00 pm and at 2:00 am they put me in a room at 5:45am someone came because my daughter hit the calling button and I told the how long it will take she said gave me one minute after five min she came and said is longer because it s only one doctor, 10 min later the doctor came saying the cascade was negative and I said what cascade my daughter haven t get any test and his said I m sorry wrong room, again 10 min later another nurse came to ask for urine example and they do a blood sugar test my daughter is diabetes and they know her sugar level was elevated after that they never came back, at 8:00 am I ask and they said it will take long time because one doctor is working, I got piss and I left, hello my daughter sugar was elevated she vomitng and dizzy and they didn t do anything to her at all, worst hospital ever, don t go to the hospital at all, the stuff was rude, except for the one who came first and find out about the doctor, all the stuff was playing around talking about another patient saying his lulu and also talking about about tiktok. Never going back there.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.6 / 10

Location

Accepted Insurance

Steward Holy Family Hospital – Center for Behavioral Medicine works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Staff

Christine M Basil, MSN, RN

VP of Nursing & Operations & Site Administrator

William Goodman, MD, MPH

VP of Medical Affairs

Contact Information

Phone icon (978) 687-0156
Building icon

70 East street
Methuen, MA 01844

Rehab in Cities Near Methuen

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Reviews of Steward Holy Family Hospital – Center for Behavioral Medicine

4/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Raiza Mata
1 week ago
1

Called for a work related injury and got laughed at and the person hung up the phone before I could even asked another question

Kimberly K
2 weeks ago
1

What a joke. Wait for 6 hours in the waiting room to not be seen. Told to go to our primary care doctor. Losers

Ronald Galipeau
1 month ago
2

Last nurse I had was very unpleasant May 3 2025 8pm

Zach Reid
1 month ago
1

Arrived at 145, didn't get into what they called a room till 430. Wife was in major pain from kidney stone. Nurses just walked past glaring at us. Not a single person came to check on us. We left not long after. They don't give a damn about care.

Christine Wilmot
1 month ago
1

My MIL was supposed to take an RX 3 days before an upcoming surgery. I had to call three times (the first 2 calls went unreturned) before they acknowledged the prescription was never called into the pharmacy. That started on a Friday morning and not resolved until late on a Friday afternoon. They are closed weekends so my call was time-sensitive since her surgery was on a Tuesday. We weren't told the time of surgery. We were told repeatedly we would get a call the day before. At 2:45 the day before I was told to wait. "The OR had until 5:00" When I asked "And when I don't hear from them? What then? Because without a time we really can't be expected to get her there." The exasperated response was "It's the OR. That doesn't happen" At 5:20 PM I called the Hospital. The very nice person rattled off a phone number I NEVER heard of. It wasn't ours. They left a message for someone else. Mistakes happen but when someone calls inquiring about something, try LISTENING and respond with helpful information instead of not taking a concern seriously. After all, the prescription hadn't been called in until I insisted it hadn't been. And now someone else received an important medical message. Two for two.

TN TN
2 months ago
1

Slow and just like Lawrence general now, rude, do not answer questions, very unprofessional

Fee Velazquez
2 months ago
1

Very awful.... Customer service was horrible.

Jose Inoa
2 months ago
1

Niurka Estevez
2 months ago
1

Worse hospital ever, I was there at 11:00 pm and at 2:00 am they put me in a room at 5:45am someone came because my daughter hit the calling button and I told the how long it will take she said gave me one minute after five min she came and said is longer because it’s only one doctor, 10 min later the doctor came saying the cascade was negative and I said what cascade my daughter haven’t get any test and his said I’m sorry wrong room, again 10 min later another nurse came to ask for urine example and they do a blood sugar test my daughter is diabetes and they know her sugar level was elevated after that they never came back, at 8:00 am I ask and they said it will take long time because one doctor is working, I got piss and I left, hello my daughter sugar was elevated she vomitng and dizzy and they didn’t do anything to her at all, worst hospital ever, don’t go to the hospital at all, the stuff was rude, except for the one who came first and find out about the doctor, all the stuff was playing around talking about another patient saying his lulu and also talking about about tiktok. Never going back there.

Sofia Donatelli
2 months ago
1

I showed up at 10pm. I was checked in by 11pm. I then waited from 11pm to 2:30am when I was called back. I asked for food as my blood sugar had dropped, just a cup of juice or something, and was told I could not receive food till I see the doctor. The nurse tested my blood sugar and said I was fine despite my cold ligaments, hot sweats, and nausea. I tried to push it off till I saw the doctor, but after an hour I was feeling like I was gonna get sick. By 3:30am I called the nurse in. A different nurse came in, I asked for food again, and said I’d been waiting for hours. He apologized, and said he knows how slow it is. I then said how it must be bad today, and how I watched everyone in the waiting room leave as the wait time was so long. He said “I know. That’s what she wants. She won’t let us discharge the patients”. The nurse looked tired and fed up as he said it. I was told directly, they are blocking out rooms, holding patients longer than necessary, and denying care to those who needed it. He even told me I likely won’t be seen till 7am at the rate the doctor is moving. 10pm I got here. I left at 5am without treatment. When I went into the lobby to leave, the two poor souls that came in just after me were still waiting. One of them had a wrap on their head and clearly needed help. I watched someone have to leave with their sick child. The function of this hospital is bordering on evil- at the end of the day it was extremely wrong regardless. This was- without a doubt- the worst ER I have ever been to in my life. Go anywhere else. You’d be better off.

Lenny Cavallaro
2 months ago
5

I am delighted to express my sincerest gratitude for a team of outstanding radiation therapists. I have recently completed a course of treatment at Holy Family/Methuen, and I cannot praise the marvelous group adequately. Beca, Cheryl, Kirby, Kirsten, and Pam all made me feel completely comfortable and at ease (or at least as much so as was possible, given a diagnosis of cancer!). They are truly professional, in both their work and their "people skills," and I feel extraordinarily fortunate to have had them. Bottom line: marvelous radiation therapists, and I heartily recommend the facility!

leynin hernandez
2 months ago
1

[3/13, 10:43p.�m.] Apparently in this hospital there is not enough staff I have come 2 times for emergency, which I am disappointed by the bad service they have, I have not been able to attend to my little one so I leave without receiving help.,Apparently in this hospital there is not enough staff, I have come twice for an emergency, which I am disappointed by the poor service they have, I have not been able to attend to my little one so I am leaving without receiving help.

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