United Psychological Services

Dr. Barbara Fisher had her license suspended for 18 months in May of 2007 for violating Michigan Public Health Code 16221(a), 16221(b)(i), and 16221(b)(vi).Here's the language of the health code which she violated:Except as otherwise specifically provided in this section, a violation of general duty, consisting of negligence or failure to exercise due care, including negligent delegation to or supervision of employees or other individuals, whether or not injury results, or any conduct, practice, or condition that impairs, or may impair, the ability to safely and skillfully engage in the practice of the health profession.(b) Personal disqualifications, consisting of 1 or more of the following:(i) Incompetence.(vi) Lack of good moral character.Here's my story:Family member received psychological testing. After filling out all the paperwork, scheduling the appointment, and paying close to $1,000 (they didn't take our insurance), we have nothing to show.They refuse to send any sort of report to us, after numerous requests and calls. They said that our $1,000 did not include any sort of written report. Every person we talked to before the appointment told us we would get a report to share with any future counselor.Because it was an out-of-pocket expense, I requested a super-bill from the billing manager. I received that and oddly enough, the super-bill contains procedure code 96132, which is for "NEUROPSYCH TESTING, RESULTS, REPORT". I called the practice back and informed them that I would like my results report because they are using a procedure code which includes a report, which I also was promised.Once the practice heard about this, they asked if they could call me back after talking to the doctor. About 20 minutes later I get a call from the billing manager asking for my insurance information to see if it's possible to bill it. (I had already checked, and the practice was not paneled with my insurance) I told them, sure, they could check. Of course, it came back that they were not covered by my insurance.So why did they want to bill to the insurance after sending me the super bill? My logic tells me that they knew they were supposed to hand out a report, but because they didn't want to put in the work, they thought they would just bill the insurance, then not do the report, and that would be the end of it and I wouldn't put up the fight.So here we are, 4 months have passed, no report, never a call back from the doctor, I have now called 5 times requesting the report, they always say it wasn't included with my payment (even though numerous people told me it was), then I argue 'then why are you using the procedure code which states report?' which then prompts the receptionist to state "oh, it does, hold on." and then they say they will have to talk to the doctor about it and get back to me, and I get no call back.This place is shady, they will absolutely take your money while putting very little effort into actual testing and not give you any results to share with other practices. They are now fighting with me over getting any data at all from my son's record which is a HIPAA violation.Procedure Code 96132 is supposed to cover :https://www.cms.gov/medicare-coverage-database/view/article.aspx?articleId=57780

Waaaay too pricey go anywhere else. Sent me paperwork after I denied their services. They don't know what they're doing. This place is more a hassle than anything

Never called back to see therapist at scheduled time. We have primary and secondary insurance and for some reason for both our children they always seem to have a balance. Then according to them, find out secondary insurance isn't paying, so not sure if it's just they're not billing right or maybe insurance doesn't want to pay or both, sometimes they don't build the insurance right away and there is a copay for later on of previous appointments. Other than that the psychologists working there seemed great.