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WVU Medicine Berkeley Medical Center

2500 Hospital Drive Martinsburg, WV 25401
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WVU Medicine Berkeley Medical Center WV 25401

About WVU Medicine Berkeley Medical Center

WVU Medicine Berkeley Medical Center offers a comprehensive addiction program that integrates behavioral health and emergency medicine to treat substance use and mental health concerns. They can be found in Martinsburg, West Virginia. When you go to their ER, medical personnel look for issues. If you are identified as at risk or if you seek assistance they connect you with services and therapies that can enhance your overall health.

In addition to medical admissions for supervised detox, their services include Narcan distribution, short term interventions and treatment for withdrawal symptoms as determined by a doctor. In addition, they offer resources for mental health, substance abuse and homelessness as well as referrals to residential outpatient and detox placements.

Their Bridge to Recovery program helps people with opioid use disorder. You will be connected to outpatient addiction treatment, receive medical clearance in the emergency room and begin taking medication for opioid use disorder under this program. They encourage continuity of care by making sure you go home with a prescription that will last until your next visit.

By using a multidisciplinary team approach they carry out comprehensive evaluations of your mental health requirements. In partnership with you and any relevant support networks, they create an integrated treatment plan. While maintaining strict patient confidentiality, the atmosphere is kind, encouraging and courteous.

They also have a 23 bed inpatient treatment unit for patients with more serious mental health issues. Participants must be at least 18 years old. They accept both involuntary and voluntary admissions 24/7 through their emergency psychiatric services.

Latest Reviews

Erin Miller
2 months ago on Google
1
I had to go here yesterday. I drove myself since my crappy health coverage, PEIA, charges upwards of $600 for ambulance rides...Anyway, I walked in with severe chest pains, shortness of breath, could barely walk and the front entrance staff just watched me struggle instead of getting me a wheelchair. At the end of the visit, I still had chest pains and the doctor was nasty and told me to up my anxiety medication. Now, at least the doctor gave me a note for two days of rest but from now on whenever I have chest pains I will go to Winchester Medical.
Say Yes To Mrs. Wig
2 months ago on Google
1
Here s a powerful and honest review to reflect your experience:---**A Disappointing and Disrespectful Experience at City Hospital, Martinsburg**I am deeply disheartened by the way I was treated at City Hospital tonight as I was advocating for my mother's urgent medical care. What should have been an environment of compassion and professionalism turned into an experience that felt discriminatory and humiliating.As a Black woman, I was made to feel judged and unwelcome, simply for expressing concern about my mother s well-being. Without any justification, hospital staff called security, who stood watching me as though I were a threat. I never raised my voice, acted aggressively, or caused any disturbance yet I was treated as though my mere presence warranted such drastic measures.This experience was not only embarrassing but also deeply troubling. Hospitals are supposed to be safe spaces where families can turn for support during critical moments, yet tonight I felt anything but safe.City Hospital must do better. Patients and their families deserve to be treated with dignity, respect, and fairness. There is no room for prejudice or discriminatory practices, and incidents like this undermine the trust that communities place in healthcare providers.I hope the administration takes this as an opportunity to reflect and make meaningful changes to ensure that all patients and their loved ones are treated equitably and compassionately in the future.
Shelly Dyer
3 months ago on Google
3
Stayed over night and the nurses upstairs that helped me in my room were amazing but when I first came in the nurses downstairs in the ER waiting room were absolutely horrible. They twisted my words acting like nothing was wrong with me and when I had questions they seemed to be bothered. Just leave if you are so miserable in your career. I'm sick and not in the mood to deal with the attitude, anymore attitude I would've lost my mind!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Accepted Insurance

WVU Medicine Berkeley Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs support clients' long-term recovery through a robust continuum of care aligned with clients' evolving needs. Many programs feature transitional services for clients stepping down from intensive inpatient care. Ambulatory medical detox is also available in some outpatient facilities for clients at low risk for withdrawal complications. Outpatient treatment centers typically encompass multiple levels of care, including partial hospitalization (PHP), intensive outpatient (IOP), supportive housing, and standard outpatient programming.
inpatient iconInpatient
Clients undergoing treatment at an inpatient rehab receive intensive clinical supervision and robust therapeutic support. Clients remain at the facility for the duration of their program, allowing them to focus on their recovery free of outside distractions, stressors, and triggers. Most inpatient programs offer addiction counseling as their primary treatment modality. This often includes group and family therapy in addition to individual counseling. Many centers also provide complementary therapies and recovery-focused life skills training.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • mountain iconMountain Views
  • lotus iconGardens

Staff

Mark O’Hern

President & CEO

Zach Kerns

VP of Finance

Samantha Richards

Chief Nursing & Operations Officer

Michael Londer, MD

VP Medical Affairs at Berkeley Medical Center

Jan Kletter, MD

VP Medical Affairs at Jefferson Medical Center

Justin Ruble

VP of Human Resources

Garland Bonifant Nagy, Esq

VP & General Counsel

Contact Information

Phone icon (304) 264-1000
Building icon

2500 Hospital Drive
Martinsburg, WV 25401

Fact checked and written by:
Sehar Uddin
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Martinsburg

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Reviews of WVU Medicine Berkeley Medical Center

2.88/5 (101 reviews)
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Reviews

1

The nursing staff is so rude, I mean they bring personal issues into the work place and discuss the patients’ personal issues upon for mere gossip.

Reviewed on 3/13/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (100 reviews)
Alice Sier
2 weeks ago
1

The lady dr I had, i think she was a dyke which that didn't bother me, she didn't care about my pain, and then mealtrays was going around and she said I couldn't have one because I'm getting discharged, well it's been 15 minutes since they said i was getting discharged, next time I am going to Winchester, everyone calls this hospital a band aid hospital anyway..

jeffery williams
2 weeks ago
5

I'm surprised that anyone would not give this hospital a 5 star. Unless they were looking to get medication that wasn't needed. I've been in this hospital numerous times and have always been well taken care of. Unfortunately they can't control the waiting time especially if they are extremely busy.

Sharon Secrist
3 weeks ago
1

I have a severe panic attack disorder, which causes me to have severe chest pain and it lasts weeks at a time. I was begging the nurses to help me. I couldn’t even sit in a wheelchair without falling out. The nurses treated me like I was fine, and my heart wasn’t beating out of my chest because my vitals were fine. The insides of my body were burning. They kept giving me sedatives that weren’t doing anything. I could hear the doctor and the nurses talking about me saying I was lying about some thing I was not lying about. They have no compassion and could care less if you live or die honestly. I ended up going to Winchester and sitting in the waiting room for four hours. I would gladly do that again before ever going to Berkeley Medical Center.

Ellen Ebersole
3 weeks ago
1

WVU Medicine and any onsite provider (this includes the ENT, the urologist....etc) will double bill your insurance for even basic office visits (physician and hospital fees) and you will be left to pay the bill because insurance will only cover one of the charges. I've spent hours on the phone asking why I kept having a balance after every office visit and WVU refused to give me a straight answer (they kept blaming my insurance) until I spoke with a supervisor who told me they started billing it differently a year or so ago (she confirmed that all office visits are now coded as hospital office visits). I was out HUNDREDS of dollars in extra charges because of their shady practices that started in 2023 or 2024 (of course they didn't tell patients they began doing this). If I was hospitalized or in the ER, a double charge makes sense because I'm being seen in the hospital. But you're asking already overburdened patients to pay more for services that never used to be billed this way by providers who do not provide hospital services. The providers should be responsible for paying the 'hospital' fees, not the patients. This is just an FYI for anyone who plans on setting up appointments for basic services - I will recommend going elsewhere.

Eric Spitzer
3 weeks ago
1

Always a bad experience with this hospital, condescending staff except the one doctor who did the stitches on my hand a few years ago.

Monica Fuston
1 month ago
1

If I could give it less I would. My daughter who is cure undergoing her 1 st pregnancy has been incurring severe lows/hughs with her glucose while being 32 wks pregnant for 5 days consistently in a row now. While she is patient at the WVU OB/Gyn facility across from Berkeley Medical nobody is on call as their Staffing doesn’t allow for such. Well apparently they don’t know how to respond back via phone calls through the business day either. We made a visit it to the OB Ed on 7th for Monday and they now have her as being seen for fluid leaking which was not the reasoning however it also occurred but no protocol response was implemented there either. This practice has become highly neglectful in provision of their patient quality of care. It’s become an epidemic within the local WV-Eastern Panhandle area due to the low wages offered to these physicians. Guess we get what we pay for as they say in this area too.

Erin Miller
2 months ago
1

I had to go here yesterday. I drove myself since my crappy health coverage, PEIA, charges upwards of $600 for ambulance rides... Anyway, I walked in with severe chest pains, shortness of breath, could barely walk and the front entrance staff just watched me struggle instead of getting me a wheelchair. At the end of the visit, I still had chest pains and the doctor was nasty and told me to up my anxiety medication. Now, at least the doctor gave me a note for two days of rest but from now on whenever I have chest pains I will go to Winchester Medical.

Say Yes To Mrs. Wig
2 months ago
1

Here’s a powerful and honest review to reflect your experience: --- **A Disappointing and Disrespectful Experience at City Hospital, Martinsburg** I am deeply disheartened by the way I was treated at City Hospital tonight as I was advocating for my mother's urgent medical care. What should have been an environment of compassion and professionalism turned into an experience that felt discriminatory and humiliating. As a Black woman, I was made to feel judged and unwelcome, simply for expressing concern about my mother’s well-being. Without any justification, hospital staff called security, who stood watching me as though I were a threat. I never raised my voice, acted aggressively, or caused any disturbance—yet I was treated as though my mere presence warranted such drastic measures. This experience was not only embarrassing but also deeply troubling. Hospitals are supposed to be safe spaces where families can turn for support during critical moments, yet tonight I felt anything but safe. City Hospital must do better. Patients and their families deserve to be treated with dignity, respect, and fairness. There is no room for prejudice or discriminatory practices, and incidents like this undermine the trust that communities place in healthcare providers. I hope the administration takes this as an opportunity to reflect and make meaningful changes to ensure that all patients and their loved ones are treated equitably and compassionately in the future.

Lexi
3 months ago
1

Shelly Dyer
3 months ago
3

Stayed over night and the nurses upstairs that helped me in my room were amazing but when I first came in the nurses downstairs in the ER waiting room were absolutely horrible. They twisted my words acting like nothing was wrong with me and when I had questions they seemed to be bothered. Just leave if you are so miserable in your career. I'm sick and not in the mood to deal with the attitude, anymore attitude I would've lost my mind!

Pam
3 months ago
1

Had my mom in here 3 times within 2 months nobody wants to help me get to the bottom of this. She gets so weak and her legs she can’t stand. She talks out of her head and they tell me nothing’s wrong with her.

Shaolin
3 months ago
1

Today we had an emergency within the family that brought us to this ER. The two women at the front desk around 2pm today treated us like we were such an inconvenience to them. They had the worse attitudes and really acted like they hated their jobs. If this line of work isn’t your passion and you don't treat patients the way you are supposed to then GET A NEW JOB!! really wish I caught the ladies names because y’all need to quit or be fired. Do better!

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