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Waccamaw Mental Health Center

164 Waccamaw Medical Park Drive Conway, SC 29526
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Waccamaw Mental Health Center SC 29526

About Waccamaw Mental Health Center

Waccamaw Mental Health Center is part of the South Carolina Department of Mental Health. They have locations throughout South Carolina, including the Waccamaw Center for Mental Health in Conway. Multiple programs serve children, adolescents, and adults, and include treatment for substance use and co-occurring mental health disorders.

Since it’s a public health system, they accept Medicare, Medicaid, and other government funded health plans.

A Unique Approach to Mental Health Care in South Carolina

The treatment center is in Conway, a picturesque river town only 10 miles from beautiful Myrtle Beach. The center is part of such a large network, and clients can work with mental health teams across different disciplines. This improves outcomes because clients address their mental health challenges from multiple perspectives.

After a thorough assessment, treatment options are customized to your needs. Treatment includes psychotherapy and individual counseling. They offer language services for clients whose first language isn’t English.

Facilitating Access to Substance Use Disorder Treatment

If you’re diagnosed with co-occurring mental health and substance use disorders, the center will refer you to the Georgetown Clinic about an hour from the Waccamaw location. The Georgetown Clinic offers specialized group therapy for clients diagnosed with co-occurring disorders. Clients may receive further treatment and services from local community agencies and substance use commissions through a referral.

The Homeless Project for Safe & Affordable Housing

The center works to provide affordable, safe, and decent housing for clients with persistent and severe mental health disorders. Through government grants, the center conducts outreach projects to the mentally ill homeless. They offer case management services, assessments, and referrals for these clients.

In conjunction with local developers, the center has developed three projects. One project provides 14 affordable one-bedroom units. Another project provides rental assistance vouchers to homeless families and individuals; the third project is the development of 20 affordable one-bedroom apartments.

Additionally, the SCDMH has introduced Homeshare. This innovative foster care program is for adults discharged from an inpatient facility who are unable to live alone.

Latest Reviews

Jared Vasquez
2 months ago on Google
5
If you are in need of affordable help, this place is good. I work with Ms.Valerie Nash and she is extremely kind, caring, understanding, and firm with her guidance, she will get you back on your feet as long as you sincerely try. I can't sing her praises enough. Thank you Ms. Valerie.
John Thompson
3 months ago on Google
1
This place has very little interest in actually helping patients. I took my dad there to get an urgent refill, and was told we could get it the next day. However, after completing the arduous intake process, they said we could get the refill in two months when the next VIRTUAL appointment was. Complete waste of time. As an added bonus, as soon as I walked in, one of the receptionists mentioned something was driving her crazy! very loudly, which I don t really think is a professional or appropriate thing to say in front of all the patients waiting. It s obvious the South Carolina government has no interest in the wellbeing of people in their state.
Andrew
5 months ago on Google
1
Update: This review is over two years old and none of this has changed. My psychiatrist has cancelled three of my last four appointments. Had to beg to see someone else so I wouldn't run out of meds. So fun!Original review is below:Been a patient here since the 90s. The therapists, psychiatrists, and other staff members have always been of a quality that's very hit or miss, but over the past few years it's been misses far more often than not.The turnover rate for staff is exceedingly high. Any time I've gotten comfortable with a therapist or psychiatrist, they've quit or retired. I often also have little to no warning, it just kind of happens. Really not a fun experience, especially when I go from having someone that worked well with me to someone I was totally incompatible with.Speaking of incompatible, let's talk about the bad staff members.1. My first psychiatrist would spend large portions of every appointment pushing stuff like flax seed and fish oil. He would also talk at length about the book he'd written. I eventually swapped to someone else.2. Second psychiatrist had some weird fixation on trying to associate many of my symptoms with sexual stuff. Very weird, very awkward, and very senseless.3. First therapist was fantastic. A real treasure, honestly. Her replacement, however, was a man that spent a solid 90% of every appointment talking about his own life. He discussed other patients, too. Not by name, but that doesn't make it any less unethical. I swapped to someone else after a year or so of his "me me me" attitude.3. Third therapist was fantastic. Worked very well with me, helped me work through a lot of personal issues, you name it. Then she quit with almost no warning and assigned me to someone else. Her replacement was a guy who was so focused on goals (massive stuff that he wanted me to do ASAP, not just taking steps with a long-term focus). I had a panic attack over it after a year or so of that and opted out of therapy altogether.5. After the above, I started to just see nurses instead of therapists. Some were decent, but my current one is very flaky. She cancels more than 50% of my appointments, often with no warning. Sometimes I don't get a call from a staff member until I'm already halfway there, other times I don't get told about the cancellation until I've been there for over an hour.6. That last sentence brings me to another problem: appointments being delayed happens far more often not and that's been the case for ages. Really frustrating to sit in the lobby for 30-60 minutes just to find out that the person I'm there to see is having an emergency with a patient and can't see me.7. Psychiatrists messing up medications happens at least once a year. Mine was supposed to call in six months worth of medication the last time I was there, but she actually only called in five and I didn't find that out until I picked them up from the pharmacy. Trying to get that sorted out now.8. Many staff members don't seem to understand how to use a computer. Like, at all. I've had several therapists, psychiatrists, and nurses spend a solid 75% of each appointment being totally silent as they very, very slowly typed things into their computer. It's 2023, there's zero excuse for that at this point.9. Waccamaw seems to be struggling financially. Heat and air conditioning are rarely on when they should be.10. If you tell me something specific (So and so will call you at 3:00pm this Friday, for example), then you should either follow through or call me to reschedule if/when you need to. Blowing me off and then randomly calling me back weeks (or even months) later is totally inexcusable, as is not leaving me a voicemail if I'm busy and unable to answer your severely late call.I could go on and on like this for ages. If there was an affordable alternative anywhere nearby, then I would happily never go to this place again. The amount incompetence at Waccamaw is honestly horrifying, as is their total inability to recognize and address it.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Location

Accepted Insurance

Waccamaw Mental Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Arthur Tisdale

Chairman

Leanne Dillian

Secretary-Treasurer

Deborah Heller

Vice Chairman

Joyce Phillips

BOD

Contact Information

Phone icon (843) 347-4888
Building icon

164 Waccamaw Medical Park Drive
Conway, SC 29526

Fact checked and written by:
Susan Bertram, BA
Edited by:
Peter Lee, PhD

Rehab in Cities Near Conway

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Reviews of Waccamaw Mental Health Center

1.78/5 (103 reviews)
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Reviews

1

Awful terrible place!!!!!! Don't like anyone there and very unprofessional with treatment for anyone who goes there. Anyone who goes there will find them selfs stuck and can't get out!! I refer you to get help somewhere else!!

Reviewed on 2/2/2023
1

No help at all! We were there 3 times, evaluated and passed on to the next person. Irene Knowlin, I do not know her title but wonder what her qualifications are. Disheveled, unprofessional and very rude person, how did she qualify to work in a mental health center? She hid b ... Read More

Reviewed on 4/17/2019
1

They are completely irresponsible when giving me my medication. They don't care that you're out of meds and are endangering your life. The woman at the front desk basically doesn't care no matter how much you try to reason with her. It's sad that I don't have anywhere else t ... Read More

Reviewed on 2/27/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.8 (100 reviews)
Katie Fisher
2 weeks ago
1

Absolutely awful place. I pray no one has to admit themselves here. The workers do not care about anyone. All the workers here truly need to think about how they want to live their life. It makes no sense why everyone that works at this facility is disrespectful and not one person has 1 spec of humanity in their hearts.

Alexander Bragg
3 weeks ago
5

Dr. Klauberg listened to exactly what I had to say, and I was very happy with my visit.

Dawn Moehrig
1 month ago
5

My experience at waccamaw is split so with all the negative comments on here I totally agree but I have the privilege to see the other side. Iam in a group therapy with Mike Desire a man who is so compassionate at what he does person at times he will take his own time out to help his clients in anyway he can. My therapist is amazing kim jackson she takes her job very seriously and if you are lucky enough to get her you will be totally blessed. There are some real good ppl there Linda Pomeroy, shalisa hannah, Lou Sellers, a young women who I hated to see leave as she was such a blessing to me but her mental health was at risk her name was Sashi, linda wright. I see my Dr Dr vali on video call also but that is OK now I wasn't to kewl with it at first. There may b some that I have left out but I hear what you all are saying about you don't feel it's a mental health facility but just a building where ppl gossip, take are of themselves have little to no compassion.

J W
1 month ago
1

This place is rather pathetic. Constantly canceling appointments a handful of hours before your scheduled appointment with little regard to those providing transportation to their patient. Like I didn't have to request a day off and use a PTO day to do this. On top of that they make it next to impossible to see the nurse, therapist, and doctor in the same day. All they care about is that $$$

Zenia G
1 month ago
1

The absolute worst care I have ever experienced. If you have a loved one that needs any medical attention or care do NOT bring them here. They give meds and deny you of them after and will not help. They also hang up on patients and family members. They have 0 compassion for others. Therapist is awful , receptionists are very rude, Dr will only see you through a video call. The nurses were the only nice ones. I’d stay away from this place.

Jared Vasquez
2 months ago
5

If you are in need of affordable help, this place is good. I work with Ms.Valerie Nash and she is extremely kind, caring, understanding, and firm with her guidance, she will get you back on your feet as long as you sincerely try. I can't sing her praises enough. Thank you Ms. Valerie.

John Thompson
4 months ago
1

This place has very little interest in actually helping patients. I took my dad there to get an urgent refill, and was told we could get it the next day. However, after completing the arduous intake process, they said we could get the refill in two months when the next VIRTUAL appointment was. Complete waste of time. As an added bonus, as soon as I walked in, one of the receptionists mentioned something was “driving her crazy!” very loudly, which I don’t really think is a professional or appropriate thing to say in front of all the patients waiting. It’s obvious the South Carolina government has no interest in the wellbeing of people in their state.

Ian Malcolm
5 months ago
5

Saya
5 months ago
1

Update: This review is over two years old and none of this has changed. My psychiatrist has cancelled three of my last four appointments. Had to beg to see someone else so I wouldn't run out of meds. So fun! Original review is below: Been a patient here since the 90s. The therapists, psychiatrists, and other staff members have always been of a quality that's very hit or miss, but over the past few years it's been misses far more often than not. The turnover rate for staff is exceedingly high. Any time I've gotten comfortable with a therapist or psychiatrist, they've quit or retired. I often also have little to no warning, it just kind of happens. Really not a fun experience, especially when I go from having someone that worked well with me to someone I was totally incompatible with. Speaking of incompatible, let's talk about the bad staff members. 1. My first psychiatrist would spend large portions of every appointment pushing stuff like flax seed and fish oil. He would also talk at length about the book he'd written. I eventually swapped to someone else. 2. Second psychiatrist had some weird fixation on trying to associate many of my symptoms with sexual stuff. Very weird, very awkward, and very senseless. 3. First therapist was fantastic. A real treasure, honestly. Her replacement, however, was a man that spent a solid 90% of every appointment talking about his own life. He discussed other patients, too. Not by name, but that doesn't make it any less unethical. I swapped to someone else after a year or so of his "me me me" attitude. 3. Third therapist was fantastic. Worked very well with me, helped me work through a lot of personal issues, you name it. Then she quit with almost no warning and assigned me to someone else. Her replacement was a guy who was so focused on goals (massive stuff that he wanted me to do ASAP, not just taking steps with a long-term focus). I had a panic attack over it after a year or so of that and opted out of therapy altogether. 5. After the above, I started to just see nurses instead of therapists. Some were decent, but my current one is very flaky. She cancels more than 50% of my appointments, often with no warning. Sometimes I don't get a call from a staff member until I'm already halfway there, other times I don't get told about the cancellation until I've been there for over an hour. 6. That last sentence brings me to another problem: appointments being delayed happens far more often not and that's been the case for ages. Really frustrating to sit in the lobby for 30-60 minutes just to find out that the person I'm there to see is having an emergency with a patient and can't see me. 7. Psychiatrists messing up medications happens at least once a year. Mine was supposed to call in six months worth of medication the last time I was there, but she actually only called in five and I didn't find that out until I picked them up from the pharmacy. Trying to get that sorted out now. 8. Many staff members don't seem to understand how to use a computer. Like, at all. I've had several therapists, psychiatrists, and nurses spend a solid 75% of each appointment being totally silent as they very, very slowly typed things into their computer. It's 2023, there's zero excuse for that at this point. 9. Waccamaw seems to be struggling financially. Heat and air conditioning are rarely on when they should be. 10. If you tell me something specific (So and so will call you at 3:00pm this Friday, for example), then you should either follow through or call me to reschedule if/when you need to. Blowing me off and then randomly calling me back weeks (or even months) later is totally inexcusable, as is not leaving me a voicemail if I'm busy and unable to answer your severely late call. I could go on and on like this for ages. If there was an affordable alternative anywhere nearby, then I would happily never go to this place again. The amount incompetence at Waccamaw is honestly horrifying, as is their total inability to recognize and address it.

halle k
5 months ago
1

THIS OFFICE HAS NO INTENTION OF HELPING ANYONE!! If I could say ZERO STARS, I would. I recently moved from North Carolina, I made my first appt more than a month in advance, I get there with them being made aware beforehand that my mental health meds are not ones you can simply miss. They told me they wouldn’t be able to help and sent me to the hospital THEN made an apt to see someone to “establish me as a patient” then another TWO WEEKS later I could see a “intake therapist” THEN was told an appt with a Dr who could prescribe and make sure I don’t miss meds wouldn’t be for another month. I informed them the meds I take would run out beforehand and, (again these meds are Serious AND THEY SHOULD KNOW AND CARE ABOUT THAT!) they told me there was nothing they were willing to do and I have no choice but to literally withdrawal and suffer.. if I wasn’t absolutely desperate I’d never go back. If you have the choice to schedule ANYWHERE ELSE, do not choose this office. Now I am at a complete loss as to what to do and it now poses a serious risk to my health both mentally and physically.

Brittany Lauer
6 months ago
1

This a place not interested in helping anyone. They only care about filling their schedule. I call to make an appointment and I find out they closed my case with no warning or indication that they were doing so. This was after I had therapists cancel on me! Steer clear of this place if you are serious about getting help, they don’t have it in them to help anyone. I would hate for anyone else to go through what I did!

Crystal Palma
6 months ago
1

I have heard so many awful stories of people being abused here. There are staff members who have no license to practice any healthcare here and I have heard about insurance fraud and everyone who runs the place is crooked. If you can avoid this place, do. Something needs to be done about this seriously.

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