Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Atrium Health Wake Forest Baptist MHS – Jonestown Road

791 Jonestown Road Winston Salem, NC 27103
Claim Profile
2
Top 10 Rehab In Winston Salem
Wake Forest Baptist Health NC 27103

About Atrium Health Wake Forest Baptist MHS – Jonestown Road

Atrium Health Wake Forest Baptist is a health care provider based in Winston-Salem, North Carolina. They are part of the Advocate Health network which is the third largest nonprofit health system in the United States.

Accessible Treatment for Numerous Mental Health Needs

They accept a range of insurance carriers and are in network with many such as Aestna, Blue Cross Blue Shield North Carolina, AmBetter, and Cigna.

Their Jonestown Road clinic treats a range of conditions like alcohol, drug and gambling addiction as well as ADHD, mood disorders, OCD and more.

This location has a 3.8 star rating online with 39 reviews in total. Many of the reviews comment on the excellence of specific providers and reception staff. Others are critical of the approach certain staff used.

Outpatient Addiction Treatment in Winston-Salem

The expert clinicians at the Jonestown Road location range in specialities. Providers on site include medical doctors who specialize in behavioral health, psychiatry, addiction medicine and more.

Licensed clinical social workers are on staff also. They specialize in behavioral health, psychiatry and clinical social work. On staff is also a licensed clinical addiction specialist.

You may work with one or more of these professionals to support you through your recovery. Their many treatment methods are psychotherapy. If you prefer one on one, individualized support rather than a group style program, this could be right for you.

Some of these appointments may be held via telemedicine to make it more convenient for you.

Latest Reviews

Quanda Norwood
2 months ago on Google
5
I love Lorna D. very good listener and she helps you in the time of need. Her vibe and personality is everything. She cares how u feel
Response from the owner2 months ago
We really appreciate your feedback and are delighted that you were pleased with the quality of care provided. Thank you for recognizing the efforts of our dedicated team!
Matthew Petrinitz
7 months ago on Google
1
Dilapidated facility with bizarre policies and a complete lack of professionalism across the board
Response from the owner1 month ago
Please call our Customer Care Line at 336-713-2273 if you would like to discuss further.
L. Johnson-Gb'ayan
1 year ago on Google
5
Casey Melvin, IS great. She really goes above and beyond for the patients. Never turning patients away empty handed..She is a good person. Thank you Dr. Casey Melvin for everything..
Response from the owner2 months ago
Thank you for your kind words! We're delighted to hear that you felt well taken care of and we appreciate your feedback.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
8.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Their outpatient programs encompass services for adults (including a separate geriatric program, adolescents and children). The patient participates with a resident physician in the evaluation of every patient at every visit. Outpatient services for adults include evaluation and treatment for a full range of psychiatric disorders including alcoholism and substance abuse. Outpatient for child and adolescent is also available, services include evaluation and treatment for all childhood psychiatric disorders including depressive disorders, schizophrenia, bipolar disorder, anxiety disorders, and attention deficit disorders.
inpatient iconInpatient
Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.
intensive-outpatient iconIntensive Outpatient
The Intensive Outpatient Treatment Program is designed to allow the patient to live at home and continue with their daily work and family routines. The goal of this treatment is to establish a healthy and productive life with an emphasis on abstinence and continuing recovery.
aftercare iconAftercare Support
Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
A sober living home in North Carolina offers structure and support to help individuals maintain sobriety. The home is free from substances and offers 12-step programs, individual responsibilities, and mutual support with others in recovery. This setting can provide a lifeline as individuals strengthen recovery skills and prepare to reenter mainstream society. Most residents remain in a men's or women's sober living home for six months or more.
heart-hands iconIntervention Services
Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.
partial-hospitalization iconPartial Hospitalization Program
Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.
24-hour icon24-Hour Clinical Care
Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Group therapy is a important component of the program. Group therapy allows patients to explore how their lives have been affected by chemical dependency and identify with others who are chemically dependent. A sense of trust, safety and comradeship allows group therapy to be an excellent place for starting the recovery process

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Julie A. Freischlag, MD, FACS, FRCSEd(Hon), DFSVS, MAMSE

CEO & Chief Academic Officer

David Zaas, MD, MBA

President, Atrium Health Wake Forest Baptist

Todd M. Bankhead, MBA, MPA, PMP, CSSBB

Sr. VP, COO

Andrea Fernandez, MD, MA, FACOG

Market Chief Medical Officer and Chief Quality and Safety Officer

Stephan Lillie

Senior VP & CFO

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (336) 716-4551
Building icon

791 Jonestown Road
Winston Salem, NC 27103

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Nikki Wisher, BA

Rehab in Cities Near Winston Salem

Left arrow iconBack to NC

Reviews of Atrium Health Wake Forest Baptist MHS – Jonestown Road

3.9/5 (42 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
19
4
0
3
1
2
1
1
10

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.9 (42 reviews)
Mylene Correa
1 week ago
5

Always a beneficial doctor visit with Dr. Hough for both of the children with autism. Thank you!

Response from the ownerInvalid relative date format:
Thank you so much for your kind words! We’re thrilled to hear that you and your children had a positive experience at Atrium Health Wake Forest Baptist MHS - Jonestown Road. We strive to provide excellent care and are glad to know we met your expectations.
Theresa Capps
3 weeks ago
5

Barbara Abernathy
1 month ago
5

Very satisfied with the help I received from Dr Chin and would refer any of my friends and family to see him.

Response from the ownerInvalid relative date format:
Thank you for your kind review! We are committed to providing the best experience possible.
Sheril Heard
1 month ago
5

I love the people there from the time you walk in the door till you leave. Everyone is awesome

Response from the ownerInvalid relative date format:
We’re grateful for your feedback. It’s our goal to provide top-notch care and a welcoming environment, so we’re pleased to hear you had a great experience.
Carla Brown
1 month ago
5

I have been working with Dr. Jeanne Reynolds since September, 2024 and am so grateful to have her as a clinician! She has been so kind with me as I struggle to find emotional and psychological well-being. Her support, guidance, interpersonal and professional skills are superior and have helped me immensely to make healthy decisions in my life. Carla

Response from the ownerInvalid relative date format:
We really appreciate your feedback and are delighted that you were pleased with the quality of care provided. Thank you for recognizing the efforts of our dedicated team!
milena valencia
1 month ago
5

Aleta King
1 month ago
5

I’ve been seeing a Dr here at this facility for 2 years now, and I have only positive things to say about my experience every time. Check-in is fast and easy with knowledgeable kind and friendly receptionists, and my Dr is suppurb. I also appreciate their security procedure when entering when you have to walk thru a metal detector while the guard skims thru your purse right in front of you. No complaints or problems to discuss from me, my times here are always pleasant.

Response from the ownerInvalid relative date format:
Thank you for the wonderful review! We look forward to continuing to provide excellent care for you at Atrium Health.
Carol Boyette
1 month ago
5

Dr Green is wonderful!

Response from the ownerInvalid relative date format:
Thank you for your wonderful review! We’re glad to know that you had a smooth and positive visit with us. Our team is dedicated to providing exceptional care, and your feedback means a lot to us.
Sarah Peterson
2 months ago
5

I am working with Jeanne Reynolds and I couldn’t be more pleased with the help she has given me.

Response from the ownerInvalid relative date format:
We’re so pleased to hear that you had a great experience. Thank you for your positive feedback and for choosing Atrium Health.
Anna Allen
2 months ago
5

David Broadfoot
2 months ago
5

I give them a A+.

Response from the ownerInvalid relative date format:
We’re grateful for your feedback. It’s our goal to provide top-notch care and a welcoming environment, so we’re pleased to hear you had a great experience.
Quanda Norwood
2 months ago
5

I love Lorna D. very good listener and she helps you in the time of need. Her vibe and personality is everything. She cares how u feel

Response from the ownerInvalid relative date format:
We really appreciate your feedback and are delighted that you were pleased with the quality of care provided. Thank you for recognizing the efforts of our dedicated team!
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Atrium Health Wake Forest Baptist MHS – Jonestown Road

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Daymark Recovery Services
Mount Airy, NC (336) 783-6919

Daymark Recovery Services

Daymark Recovery Services is located in Mount Airy, North Carolina. Daymark ... read more.
Brunswick Christian Recovery Center
Shallotte, NC (910) 287-4357

Brunswick Christian Recovery Center

Brunswick Christian Recovery is located in Ash, North Carolina. Brunswick Ch... read more.
B and D Behavioral Health Services
Durham, NC (919) 753-1080

B and D Behavioral Health Services

B and D Behavioral Health Services offers outpatient services for adults, th... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline