800-784-1361
Staff really listened and made space for me to be fully myself. I felt seen, not judged. Some therapy felt a lil' basic, but I found healing through art and one-on-one convos. Would totally return if needed.
About Western Arkansas Counseling and Guidance Center, Inc (The Guidance Center)
Their staff are highly skilled and experienced in mental health and addiction therapy. I like that they prioritize individualized care because this tailors treatment to your unique needs. I also appreciate that they offer very affordable services with flexible funding options. This includes Medicaid, Medicare and various private insurance plans.
You can consider their outpatient services if you need flexible treatment for a mild to moderate substance use disorder. You’ll receive 72 hours of residential treatment in their crisis stabilization unit if you are experiencing serious mental health and substance use disorders.
Their outpatient program starts with substance use treatment and continues with individual and group therapy. Group therapy creates a supportive network that promotes learning with individuals who have experiences similar to yours. You’ll learn how to communicate effectively, manage your mood and build healthy relationships. This strengthens your coping and relapse prevention skills and allows you to better control negative behavioral patterns that fuel substance abuse.
They may offer medication assisted treatment (MAT) if relevant to your recovery. This technique uses FDA approved medicines and counseling to support recovery from opioid or alcohol addiction.
Their program integrates medication management to help those with dual diagnosis conditions. They also provide a court ordered education program for DUI and DWI offenders. Another cool thing about this facility is that their services include telehealth support. This means you can potentially receive therapeutic support from the comfort of your home. They also offer family counseling and case management services.
Once you complete treatment you may receive aftercare. This provides ongoing support for long term success. These services may include continued counseling, support groups and referrals to community resources.
Latest Reviews
We brought my son here last year with a referral for counseling. He did an intake and we were told we would be contacted to schedule him to see a therapist. I do not know why it could not be done that day. They never called. We called and were told we would be called back. We were not. We called again. They still didn’t have a therapist to schedule him with but we would be called. We never were. My son said to forget about it.
We came here last week from the ER with another child. Everyone was so much nicer than the first time we came. We were scheduled for an intake the next day with a therapist we told was perfect for our situation. We came back the next day and waited half an hour and someone came out to tell us that we needed to reschedule. No explanation. We asked to get in today and they made it happen. We were grateful.
We came in today and had the unfortunate experience of having to do telemedicine from a cubicle where we could hear other patients also talking but we carried on. We couldn’t make out conversation once we went in and closed the door so not a big deal.
The therapist was sick and apologized but it the impersonal use of a webcam to talk about private and hard to talk about subjects made it awkward. Covid is done and medicine should be face to face. Just an opinion and I realize many may disagree.
The appointment ended and we were told to go to the desk to schedule an appointment and get a note for school. After waiting for more than an hour, we went to the counter to find out if the note was ready. We were told that the lady we were waiting for was the manager and that she was doing a job interview. No one knew how long it would take so I asked to leave to go to work. I was told that she would call me. By 345. I was concerned about the time so I called. I was sent straight to voicemail. I drove down and had the very unpleasant Experience of dealing with her again. She was unable to give me the note that we needed and asked me if this note was OK. I said that I thought it would have to do. I’m not sure why the business manager would be running the front counter because her very business like manner is probably great for running the office, but is certainly lacking and compassion in dealing with family members who are in crisis. When I asked her why she left us sitting without communication she told us that it was because she was waiting to hear from the therapist and they were in another appointment. Rather than taking the time to let us know that and allowing us to leave so that she could catch us up later, she opted to go do a job interview and be gone for well over an hour. I don’t actually know when she came back because we had already left. When I told her what I thought of this and tried to express how much it appeared that we were not in any way a priority for her, the conversation disintegrated. I simply wanted some advice from her on how to proceed. After all, she is the manager and does this for a living while I am a parent, struggling to understand the process.
I realize that my heightened emotion, my devastation for my son and his mental health and the fact That I have been given the runaround between the schools, the hospital and this clinic made me come off as rude. I was nearly in tears the entire time we were speaking because my son means the world to me. I realize that we mean nothing to her. After all, she doesn’t even know us. The sad fact is that she gets paid a lot of money to pretend that she cares but that she could not muster up that act today. If her own mental health is in crisis today, and I apologize for this review.
I will not have to deal with her again because she was very clear that I was not to speak to her again. She tried to send me away without making an appointment for my son, but I insisted he get one because that is why we are here. She turned me over to someone named Matt and told me that in the future to deal with him. This is what we will do unless we can find another therapist.
I do not recommend this clinic.
My main gripe is the fact that the weekend staff stole my iPhone charger.
I happened looked over the station to the right and saw one that looked EXACTLY LIKE MINE. However I thought it might be coincidence, thought when I unpacked my bag after being discharged it was gone.
Staff should be ashamed and held accountable. This is not acceptable nor professional.
Nothing about this facility is sanitary or professional. Find anywhere else to fine reprieve and rehabilitation.
Response from the owner1 week ago
Cooper, Thank you for sharing your concerns. We're very sorry to hear about your experience. Please know we take issues of professionalism, cleanliness, and respect for our clients' belongings very seriously. We'd appreciate the chance to speak with you directly so we can better understand what happened and address your concerns. Please contact me directly at 479-883-6005 or sylviahickey0624@gmail.com.
I gave this place a 3 star bcuz whn you call and ask for help, they put you through 20 dfferent types of voice-mail tht don't return ur call till 24 to 48 hours later , with the exception of a. few of the people thts communicating between the client and the psychological perfessional or perfessionals in thtat facility, although its a * Guidence Center* for people who are or may be going thru a psychological episode or something related to that situation, , they tell you to call them in emergency and non emergency situations, and whn you call no one is available to talk to you,* some of them , not all * with the exception of the crisis person, "Shane" ,and some of the front desk staff,, "He is amazing " very humble and takes time out his busy scheduleto take ur call and listen whn no one else will., I'm speaking from 'MY' experience, outside of that its a great place for guidence and counseling, I repeat " My Opinion and my experience from going to this place for x amount of time .
Response from the owner1 week ago
Ruthie, please reach out to sylviahickey0624@gmail.com so we can further discuss your experience. Please allow us the opportunity to see where we failed In making it easy to seek help. We want to learn from you. It is important that people reach help easily when they are In need. We highly value all our clients and their mental health needs. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.2 / 10
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Clients undergoing treatment at an inpatient rehab receive extensive therapeutic support through daily addiction counseling and recovery-focused services. These often include addiction education and life skills training. Many inpatient facilities also offer evidence-based holistic therapies, such as massage, yoga, acupuncture, creative arts therapy, and experiential therapy. Inpatient care is typically best suited for clients who recently completed detox, are in early recovery, or at a heightened risk of relapse.
Intensive Outpatient
Clients enrolled in intensive outpatient programs (IOP) may receive up to 20 hours of outpatient treatment per week, but a minimum of nine hours is standard. The intensity and frequency of treatment declines gradually as clients become more stable and prepare to transition to standard outpatient programs. Intensive outpatient treatments generally encompass a variety of modalities, including individual, group, and family therapy, recovery-focused life skills training, and medication assisted treatment (MAT).
12-Step
12 step programs are designed to foster participants' recovery through spiritual development, promoting healing in mind, body, and spirit. Participants engage in 12 step meetings, which are free, anonymous, and accessible daily, including evening, night, and weekend group sessions. Participants also self-select a sponsor to support them throughout their recovery journey. Though rooted in spiritual principles, participants do not have to be religiously-affiliated. Specialized formats, including gender and age-specific ones, are available.
Sober Living Homes
A sober living home in Arkansas provides a safe, sober-living scenario for those in recovery. If you have concerns about returning to daily life after treatment, this might be a good option for you to make a slower transition. You'll live with others in recovery, abide by strict halfway house rules, and maintain responsibilities through work and household chores. Your length of stay is flexible based on personal needs.
Intervention Services
A drug intervention in Arkansas is an organized effort made by the loved ones of a person who's struggling with substance abuse. The goal is to show the person how their addiction has negatively affected the lives of family and friends. While some loved ones plan an intervention on their own, it's best to rely on professional intervention services that are available. Involving an expert for insight and guidance can often increase the chances of success for the intervention.
Partial Hospitalization Program
As a short-term outpatient treatment option, a partial hospitalization program (PHP) is often beneficial for those who don't need 24-hour care. PHPs can be used as an alternative to inpatient hospitalization or as a step down from a residential program. For a minimum of 20 hours a week, you'll make a commute to the center and return home in the evening. During PHP treatment, you can receive medication management, relapse prevention strategies, and behavioral therapy interventions.
24-Hour Clinical Care
During many phases of addiction treatment, you'll need to receive 24-hour clinical care in Arkansas. This supervision ensures your safety during the detox process. Licensed medical professionals and experienced addiction specialists provide medication management, non-addictive medication to curb withdrawal symptoms, and frequent monitoring of vital signs.
Medically Assisted Detox
The process of a medically assisted detox is when all addictive substances are removed from your body. Usually performed in an inpatient setting, you are under the 24/7 care of licensed medical medical professionals who keep you safe and comfortable during the detoxification. Medications are often administered to help alleviate potential withdrawal symptoms.The process can vary in length, but it typically takes 5-7 days.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
One of the most common types of psychotherapy, cognitive behavioral therapy in Arkansas is an effective tool for the treatment of substance use disorder. It is a common therapeutic method that is used to treat a variety of mental and behavioral health challenges.
Developed in the 1970s, dialectical behavior therapy (DBT) is a type of psychotherapy based in cognitive behavior therapy. DBT is designed specifically to help people who experience emotions intensely. It is used to treat substance use disorder, anxiety, and depression, among other mental health disorders.
Group therapy offers men and women the opportunity to learn essential coping skills from their peers who have practiced these skills in the community. You learn new communication techniques and relapse prevention strategies that promote sobriety and sustainable recovery.
Individual therapy gives men and women in Arkansas the chance to engage in one on one therapy sessions that focus on identifying personal triggers and high risk situations for drug and alcohol addiction. Your therapist works together with you to develop coping strategies and build resilience that promotes sustainable recovery.
Motivational interviewing is a conversational approach to treatment. It helps you express your desire for change, reflect on any ambivalence you're feeling about change, and plan for the next steps to make the changes you desire.
The goal of trauma therapy is to address the lingering mental, emotional, and physical lingering effects of a traumatic event. Your therapist helps you process this trauma and build resilience to face future challenges.
If you participate in couples therapy, your therapist may use one or more methods to help you improve communication and resolve conflict. These techniques can include emotionally focused therapy, psychodynamic couple's therapy, and cognitive behavioral therapy.
Families in Arkansas use family therapy to enhance communication and understand the effect that addiction has on family members. The goal is to help members identify and modify negative behaviors and create a more cohesive and supportive environment that is conducive to recovery.
Developing life skills while undergoing rehab treatment in Arkansas is a crucial part of your recovery. During treatment, you may focus on learning communication skills, critical thinking skills, problem solving, self awareness, assertiveness, and coping skills.
Amenities
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Residential Setting -
Private Rooms
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Arkansas
Contact Information
3111 S 70th St
Fort Smith, AR 72903
Get Help Now - 479-326-4898
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Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW
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